Cerner Reviews | Glassdoor

Cerner Reviews

Updated May 3, 2017
158 reviews

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Cerner Chairman, CEO & President Neal L. Patterson
Neal L. Patterson
92 Ratings

158 Employee Reviews

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Pros
  • Work/life balance for my team is great (in 122 reviews)

  • Pretty good place to start a career (in 43 reviews)

Cons
  • Although I love going to the client site the work life balance was off (in 186 reviews)

  • You may start off working very long hours (60 (in 137 reviews)

More Pros and Cons

  1. Helpful (1)

    "Peter Principle coupled with Dunning Kruger effect"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Cerner full-time (More than a year)

    Pros

    The checks cleared and the new campus cafeteria

    Cons

    Wow. Where to begin.
    Interview was a complete bait and switch.
    They want skilled outside talent, but once in the door they relentlessly squash all input that isn't deemed "the Cerner way". UNLESS you have a PhD after you name in which case they will hire you for positions that you have ZERO background in.
    Management is by far the worst I have ever experienced. They have a stunning lack of experience and knowledge of the role they are in. As in NONE. Condescending, patronizing, disrespectful, mean spirited. Good luck ever getting any support from them when a project starts. But as soon as you commit to anything, they come out of the woodwork to bash and berate. The only important thing to them is internal politics. I was pulled into countless projects that served no purpose other than supporting one of the many execs power plays. Many times it felt like we were just pawns to throw under the bus whenever they needed a scapegoat. We were literally told in a meeting by an exec that "at Cerner you don't win unless someone else loses". For that very reason there are so many internal silos that have multiple overlapping functions yet they never communicate. It's painfully apparent that they have one division that makes almost all the money for Cerner. Outside of that, it's Game of Thrones. The turnover is exceptionally high but they don't seem to care.

    Advice to Management

    Quit. Quit now. Then bring in managers that actually have managerial experience, people skills, knowledge of the subject, an actual interest in their associates.


  2. Helpful (1)

    "Poor Management, High Turnover, No Career Growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Kansas City, MO
    Current Employee - Consultant in Kansas City, MO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Cerner full-time (More than a year)

    Pros

    Main headquarters campus has some nice facilities. Company laptop is provided.

    Cons

    Poor talent - Cerner does not recruit from any top tier universities. This results in a poor talent pool with poor managers and mentors. Majority of the company is very young and immature compared to other firms. Those who stay around eventually get promoted to become managers and often have poor management skills.

    Below average compensation - Salaries are 20-25% below market average. Cerner does not have to pay people more because the high turn over rate allows them to replace departing employees with fresh college grads.

    Work/Life Balance depends on the team. Some teams work a lot of hours while others do not. I would say that it is completely dependent upon managers.

    Advice to Management

    Pay people what they are worth and talent will stay. Find better managers who have management background/skills rather than internal promotions.


  3. Helpful (1)

    "Socialism"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Engineer in Kansas City, MO
    Current Employee - Systems Engineer in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Cerner full-time (More than a year)

    Pros

    Things can be good if you land on the right team. This is a good company if you want to make a decent salary whilst being mediocre.

    Cons

    Politics are more important than performance. There's are little to no merit based incentive. You are primarily valued by how long you stay with the company. Technoligy is heavily outdated and you won't be valuable outside of Cerner solutions.

    Advice to Management

    Focus on retention and making employees happy. Rip apart the millennium and rebuild from nothing. It will collapse.


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  5. Helpful (1)

    "System Engineer Role"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Cerner full-time

    Pros

    Fun atmosphere to work, goo compensation and benefits for freshers

    Cons

    No scope of growth in career within Cerner. Horrible management and hikes are really quite bad. Poor Career Opportunities and senior Management.

    Advice to Management

    Focus on better treatment to employees and also to focus on better management.


  6. Helpful (1)

    "Learning Coordinator"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cerner full-time

    Pros

    Great Mission, Good Travel Opportunities

    Cons

    Sub-Par co-workers; terrible management


  7. Helpful (1)

    "Bring water, you'll choke on "dryness" in the air.."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Medical Billing Specialist in Kansas City, MO
    Current Employee - Medical Billing Specialist in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Cerner full-time (More than 3 years)

    Pros

    You can use them on your Resume..On Site Gym, Dr Office, Pharmacy, Dry Cleaners, tons of local discounts..Volunteering Program is 👌

    Cons

    High Insurance Premiums, that don't cover anything..High Deductibles, so you literally pay out of your pocket on the front end and the back..Management WHO? Whose mine?
    Pay..mediocre considering this its a Global Corporation.

    Advice to Management

    Introduce yourself..Great Starter.


  8. "System Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Engineer in Bengaluru (India)
    Current Employee - Systems Engineer in Bengaluru (India)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cerner full-time

    Pros

    Only package and nothing else....

    Cons

    Process is slowly changing to service based company and no more an product based.. cost cutting and nothing else... should be renamed to service based company .. nothing much to learn over here.

    Advice to Management

    please do not make it a service based company.. let it have the same dignity as it used to have 2 years back.. there is huge difference over the years


  9. "Call center and collections feel"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - MEDICAL BILLING in Kansas City, MO
    Current Employee - MEDICAL BILLING in Kansas City, MO
    Doesn't Recommend
    Negative Outlook

    I have been working at Cerner full-time (Less than a year)

    Pros

    Just that I heard every dept. isn't the same.

    Cons

    It reminds me of a call center and collections dept, enclosed cubicles, excessive talking on the headset, getting claims pd for various clients vs through a physicians office breaks down the difference from the call center feel, a guy was sagging, a girl was dressed like she was going to a club with a faux fur vest, some sort of fishnet stockings, some platform shoes and the dress wasn't too bad but, some people have taken this casual dress too far. I don't feel professional being intertwined with some of these people.It seems like the company only cares about quantity and not quality. I know they have to hire so many minorities for a tax cut. They don't care if the dept isn't suitable for you because their getting a cut for you anyway. It seems like they only put certain folks on this floor in this bldg. The bathroom is disgusting and old you can barely flush the stool papers.

    Advice to Management

    Like it will make a difference


  10. "Call Center Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Manager in Kansas City, MO
    Former Employee - Call Center Manager in Kansas City, MO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Cerner full-time (More than 8 years)

    Pros

    They pay well. Benefits are good.

    Cons

    Work is 24/7. Must be in the click. Command and Control.

    Advice to Management

    Just let people do their jobs. Obviously you hired them because you felt they were qualified.


  11. Helpful (1)

    "Prospective Employment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant
    Current Employee - Consultant
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cerner full-time (Less than a year)

    Pros

    The only "Pro" is the hype and excitement that HR seems to have when initially interviewing you. From there on it is downhill.

    Cons

    The hiring process is a disaster! Cerner is LEAST interested in finding a truly qualified employee with decent work ethics. They would save a TREMENDOUS amount of money by perfecting their hiring process and retaining great employees. Cerner obviously doesn't know the expense in employee turnover.

    Advice to Management

    Anyone with even a minuscule amount of experience should not even waste their time with interviews at Cerner. Move on. Cerner can continue to "grow" but you are a second away from IMPLODING. The customers you continue to blow smoke up, will figure out what a disaster of a company you actually are and the detonation will begin.


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