Cerner Reviews | Glassdoor

Cerner Reviews

Updated May 15, 2017
260 reviews

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Pros
  • Work/life balance for my team is great (in 122 reviews)

  • Pretty good place to start a career (in 43 reviews)

Cons
  • Although I love going to the client site the work life balance was off (in 186 reviews)

  • You may start off working very long hours (60 (in 137 reviews)

More Pros and Cons

  1. Helpful (3)

    "Work Hard Play Hard?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Integration Architect in Kansas City, MO
    Current Employee - Integration Architect in Kansas City, MO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Cerner full-time (More than 5 years)

    Pros

    Young company as far as avg age of employees. Free gym on campus. Access to pharmacy and clinic. Good health benefits, 401k etc.

    Cons

    Once you've been at Cerner for ore than a couple years you realize that raises are not "merit - based" as you're lead to believe. It does not fit with the bell curve model of the Associate Performance Review. If your manager fights for you in the "banding" meetings (where they determine how much money you'll get for a raise) then you might get lucky. However, for associates that are constantly on the road traveling, we rarely interact with our managers.

    Also, very common to work well north of 40hrs per week. If I work 50hrs in a given week then things were slow.

    They try to portray the work hard play hard atmosphere, but really it's just work hard. Working at night at home and occasionally on the weekends is a regular occurrence.

    Advice to Management

    My advice to management would be to pay people more. There is a reason the attrition rate is so high at the company. People work too hard, and get paid too little. Also, there is no clear direction give on career opportunities and growth after you reach a certain level.


  2. Helpful (1)

    "Don't look out for employees rising through the ranks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engagement Leader in Kansas City, MO
    Current Employee - Engagement Leader in Kansas City, MO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Cerner full-time (More than 3 years)

    Pros

    The absolute best thing about Cerner is the ability you have to get experience in an area you want and if you push hard enough they will let you move in to that position to help you grow professionally. I thoroughly enjoyed most of the team I worked with and they become a driving force of getting your work done.

    Cons

    Cerner will short you with salary if you get promoted from within. They used to have minimums and maximum ranges on positions that if you moved internally to that position you would be moved to the base of that position. Recently Cerner moved to a 20% max raise from a promotion even if that 20% doesn't get you to the minimum pay of that position. For example, the minimum for an Engagement leader used to be 65,000. I got the promotion internally from a consultant role that was paying me 48,500. The raise I received when moving to the EL role was to 59,200 and left room to even make the "Minimum" of the position I was currently in. This was after 3 years of experience at Cerner and specific knowledge of the area I was going to be an engagement leader in and one they were going to burden me with a ton of work, but I had a friend get hired for an EL from outside the company with 0 healthcare experience and they started him off at 106,000 in the same area I worked in with ZERO knowledge of what he was even working in. The argument you could make from Cerner is he had project manager experience coming in to Cerner and that is what they were looking at, but the difference was almost 50,000 and I was expected to have a workload greater than his and do the same job. Word to the wise is to get all the money you can when coming in to Cerner because after that it's hard to get good raises with the new caps and hoops to jump through.

    Advice to Management

    If you are going to be paying someone to do a job, pay on a scale that isn't so discouraging when, inevitably associates find out other associate's pay wages. To learn I was making a little over half of what a fresh associate was making was very discouraging and didn't sit well with me. You are constantly losing talent who are misused and overworked. That is why you see you are understaffed in every area and you are getting the reputation of a sweatshop with the low wages for loyal associates and long long long long hours you demand.


  3. "They pay you decently, but at a cost..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kansas City, MO
    Current Employee - Anonymous Employee in Kansas City, MO
    Positive Outlook

    I have been working at Cerner full-time (More than 5 years)

    Pros

    new buildings, stable field, growing company, great place if you want to work 65+ hours a week.

    Cons

    many roles are high travel, nary a real manager in sight, forget a work/life balance,

    Advice to Management

    nice people make bad managers when they have no training and no support


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  5. Helpful (4)

    "employment review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phila, PA
    Former Employee - Anonymous Employee in Phila, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Hires mostly young college grads who stay 3-5 years for internal support positions (accounting/finance/HR/purchasing). Hires experienced programmers.

    Cons

    Company claims to be 'fun' to work for and has quarterly at various sites and one large annual event. Has shown itself to be inflexible with change and has poor communications to associates.

    Advice to Management

    Would not recommend this to anyone seeking long-term employment.


  6. "Consulting Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kansas City, MO
    Current Employee - Anonymous Employee in Kansas City, MO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    travel and rewards are a +

    Cons

    Over worked and under paid


  7. Helpful (4)

    "Software Developer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Royersford, PA
    Former Employee - Software Developer in Royersford, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Cerner (More than a year)

    Pros

    Cerner strives to be the best in the business. Upper management appears to be open about communication. Main headquarters in KC appears to have several amenities like a clinic, gym, etc to help employees keep a work-life balance.

    Cons

    Although the company is an EHR leader and promotes a healthy lifestyle, health insurance isn't the best and premiums are high. Salaries are generally lower than other industries. There is a form of ageism with a large visible move to mainly higher lower level inexperienced new graduates. For specifically the Malvern Pa campus, the direction is always in question which is forcing experienced employees to leave the company. There are double standards for non-productive employees and they are rewarded for doing very little while extremely productive employees are rewarded with more work.

    Advice to Management

    KC upper management needs to take a close look at the management in Malvern and needs to know what goes on at the ground level. Management in Malvern should learn conflict management techniques and start getting ahead of the industry instead of chasing it and making reactive decisions.


  8. "Experienced Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in Kansas City, MO
    Current Employee - Senior Analyst in Kansas City, MO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Cerner full-time (More than 3 years)

    Pros

    You can wear jeans at most campuses. The work you're doing has the potential to be fulfilling. If you are located in the Kansas City area the on-site doctor appointments are free.

    Cons

    Unrealistic expectations in regards to the amount of work you're given. You will not be compensated for the extra time and effort you put into your work. It is easy to move up if you don't have kids and all you do is work. You will be unable to provide the quality service that you would like to provide to clients because of the amount of work on your plate. The company thrives on hiring kids straight out of college therefore there is a lot of inexperience and high turnover.


  9. "former employee review"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kansas City, MO
    Former Employee - Anonymous Employee in Kansas City, MO
    Doesn't Recommend
    Negative Outlook

    I worked at Cerner (More than a year)

    Pros

    It is a good place to start your career.

    Cons

    It is not possible to maintain a good live balance and work all the hours required.


  10. Helpful (3)

    "Train wreck"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Director in Malvern, PA
    Former Employee - Senior Director in Malvern, PA
    Doesn't Recommend
    Negative Outlook

    Pros

    Good work - life balance. Long term employment with stable productive work relationships. Good suburban lifestyle. Many customers going back 20+ years.

    Cons

    Successful products (Invision, MS4) were utterly destroyed after the Siemens takeover, and the top down imposition of a new, heavily over-engineered, over priced solution (Soarian) that never got market traction despite a decade of heavy investment. Existing solutions (much cheaper, smaller) were under-resourced and slowly killed. In brief heavy processes, not listening to the voice of our customers, and lack of product vision led to the demise of a once market leading solution. Workplace politics, internecine power struggles among senior management, layoffs, unrealistic promises to customers, and utterly incompetence at the VP level and higher destroyed what was built over decades. Finally Siemens ended up selling the EMR business to Cerner, the oncology business to Varian and spinning off the remnants of the Healthcare business as an independent entity. Massive exodus from Cerner saw more than 50% of the engineering leave in <12months.

    Advice to Management

    Be humble and listen to your customers, listen to your employees. Focus on profitable products that keep customers happy instead of focusing on keeping senior management in Germany happy. Get layers of senior management among local team members instead of only placing Germans at the top level.


  11. "No career growth and training. Politics get in the way of raises"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Executive in Kansas City, MO
    Former Employee - Inside Sales Executive in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Cerner full-time (More than a year)

    Pros

    Work life balance is good. Will let you take off when you need to.

    Cons

    There is no set training or incentive to do well, which is concerning because this is a sales job. No commission as an inside sales rep makes employees only want to stay in the role for a year max. The career opportunities are non existent, and promotions never occur. If you want to grow as a person or in your career you have to do everything yourself, and even then nothing changes because leadership fears change.

    They promote the inside sales reps as being a vital part of the company, yet they don't get paid for the deals they bring in. Instead their outside sales rep will get all of their hard earned commission. This is demoralizing and is the cause of the high turn over rate in this position.

    Advice to Management

    Find a way to give inside sales commission. Give them opportunity for promotion and various career opportunities. Teach them how to sell and drum up net new business. Change your ways or you will keep hiring new people to only have them quit months later, which has been the case for years in this position. .


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