Cerner Reviews | Glassdoor

Cerner Reviews

Updated August 17, 2017
275 reviews

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Pros
  • Work/life balance for my team is great (in 128 reviews)

  • Pretty good place to start a career (in 45 reviews)

Cons
More Pros and Cons

  1. "Best is behind us"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Cerner full-time

    Pros

    Nice campus, good people and successful company

    Cons

    The CEO is treated like the Emperor New Clothes fable. While he is very, very smart and capable everyone is scared to death of him. The management team has been trained to never question him or his decisions. He has been sick recently but bottom line is the company leadership was clever like their number 1 competitor EPIC. Problem is they are losing to EPIC and living on a bloated client base with limited alternatives. They will continue to take what EPIC does not want as they are clearly the number 2 vendor in the market,

    Advice to Management

    Find smart objectives people to bring in as Sr managers to compliment the talented people you have now. Once Neal is not available to help there will be a team of great followers who while loyal are not creative types


  2. Helpful (10)

    "Technical Solution Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Solutions Analyst in Kansas City, KS
    Former Employee - Technical Solutions Analyst in Kansas City, KS
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Cerner full-time (Less than a year)

    Pros

    The facilities you work in are great! You have on site gym, doctors, pharmacy, nutritionist, and cafeteria with reasonable prices. They hire anyone from anywhere! As long as you have a bachelor's you're good. It doesn't matter what your major was or what school you came from. Pay is ok if you're in Kansas city.

    Cons

    For context, I have a tech degree with 5 years of IT experience prior to working with Cerner and I quit prior to my contract ending.

    As soon as you go in you will be thrown in the deep end with little to no training. The "training" you get is simply asking questions as you go which will frustrate you and the clients. A well known fact that is often thrown around is that new employees feel overwhelmed their first few months and have no idea what they are doing until 7-9 months into it (if they haven't been fired yet) which leads me to my next point. The turnover rate at Cerner is high. Yeah, you have people who have been there for years and they may tell you otherwise, but every few weeks we see a group of new employees getting tours of our facilities and new batch of people getting fired. I saw this within my team and on my campus. Most new people I've spoken to want to leave after 6 months but have difficulty leaving. Quitting is harder than it seems specially if you relocated and were given an allowance for it. If you quit before your contract is up (18-24 months) you have to pay back the relocation with taxes which could be an additional 2/5 of what you initially received. I can go on about Kansas City, the open and blunt racism here, and the lack of anything to do. If you are considering working for Cerner please (PLEASE!) consider all of your options.

    Advice to Management

    Better training might help with turnover rate and more satisfied clients.

  3. "Great Place learn, but don't stay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cerner full-time

    Pros

    Great place for young graduates to gain experience

    Cons

    No solid company structure or direction


  4. Helpful (1)

    "Meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Kansas City, MO
    Former Employee - Software Engineer in Kansas City, MO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Cerner full-time (More than a year)

    Pros

    They light up the workplace

    Cons

    When the lights go out you keep working

    Advice to Management

    ???


  5. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Kansas City, MO
    Former Employee - Analyst in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cerner full-time (More than 3 years)

    Pros

    WHQ campus is nice. Great cafeteria.

    Cons

    Very low pay, tiny raises, lateral moves with NO pay increase. Management is unappreciative of employees. Churn and burn company. How Cerner maintains its "great company to work for" status is beyond me.

    Advice to Management

    Pay attention to those who contribute and are loyal. Get rid of zero pay increases at job transfers. New hires should not make more than an internal transfer to the same position. The required arbitration agreement is awful. Raises should not be denied if you don't sign it.


  6. Helpful (9)

    "I paid cash to leave Cerner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Engineer in Kansas City, KS
    Former Employee - Systems Engineer in Kansas City, KS
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Cerner full-time (More than a year)

    Pros

    Good place to get started if you don’t have IT experience, or have experience but didn’t graduate in an IT field.
    Pay is good for the general experience level they hire. Some prima donnas see the industry pay for System Engineers and think they are getting ripped off, but then are shocked when they can’t find another job. Cerner pays more than you are worth specifically so you will stay with them. (see cons)
    Annual free barbecue.
    Occasional free lunches for WAS admins.
    Overcrowded but free gym.
    Free cell phone w\plan.
    Many great birth benefits including 5 paternity days off.
    On site Healthe Clinic was very convenient for primary care. Mostly free procedures, though limited equipment.
    My manager was awesome! But mileage may vary. Make sure you interview your manager to get a healthy work/life balance ig. will they let you work from home if you’re sick, will they let you leave early to pick up kids or packages.

    Cons

    Pizza memo days were a long time ago, but that expectation of a 50 hour work week persists from upper management. It’s not written any where but try putting 40 hours on your time sheet and someone will talk to you about it.
    Useless India teams.
    Numerous late night installs and buildouts.
    Time changes- Yes, unbelievably the software is so old it needs to be shut down for an hour at daylight savings. So expect to be in the office during for all time changes for the rest of your time at Cerner.
    Dinosaur proprietary software with poor documentation. If you’re working on a software and get stuck, you just have to find someone who knows that software.
    Documentation is a mess. Very difficult to find information related to your project.
    You pay for better equipment. Want a Mac? You subsidize it. Otherwise it’s a trusty old Lenovo for you.
    Pay increases are meager. Maybe 1% for the average employee. If you eat, breath and live Cerner 24/7 you could get up to a 3% raise. But be warned you will get burned out that way.
    Worst part of the job was Tech Academy aka SEJ. The first day they threaten to fire you if you score less than 80% on their weekly tests. They are testing just Cerner specific knowledge that you learn through the week. If you’re just out of school, this maybe isn’t too bad, but if you had a stable job and you just relocated your family to KC, this is an extremely stress inducing thing. You spend one whole month, 8 hours a day just learning Cerner software. It’s boring beyond belief, and none of your previous experience will help you. They also tell you horror stories of people who were fired for not knowing the answer to the CEO’s questions. Like in an elevator, and not being able to recite the company mission statement. They endeavored to make sure you were constantly on edge about being fired. Probably just hazing, but starting a new job is stressful enough.
    One final note, I paid cash to leave Cerner. They have a relocation stipend but if you leave Cerner before 2 years is up, you have to pay back the 3k stipend plus the 2k in taxes.

    Advice to Management

    It always makes me laugh when people write stuff in here. The CEO is a multi-millionaire that owns a multi-billion dollar business. He does not care one iota about you or your opinions of his company. Management has been doing things the same way for years and they aren’t going to change now. And why would they? They make billions. They aren’t lurking around on Glassdoor looking for ideas on improving their company.


  7. Helpful (1)

    "No work-life balance"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Vast amount of positions available, Beer Fridays, great training programs and learning available for those who want to learn more

    Cons

    80 hour work week, 80-100% travel, too many clients per associate, pay could be better for the amount of work that is being done

    Advice to Management

    Put more time in promoting your top associates

  8. Helpful (3)

    "Nope."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Learning Consultant
    Former Employee - Senior Learning Consultant
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Cerner full-time (Less than a year)

    Pros

    -Flexibility in terms of schedule
    -Opportunity to move within the company
    -Decent - if not spectacular - benefits
    -Good cafeterias and nice gym - great if you're in KC!

    Cons

    If you're not in KC or on a Cerner campus, definitely ask a lot of questions before taking the job. While I asked a lot of pointed questions about how the remote team worked together, I didn't get clear answers. Unfortunately, I ignored my gut and took the job instead.

    What a mistake.

    By the time I got started it was clear that there was no team in place and that my manager was not communicative. Had I been somewhere where I had teammates or even ANYONE to escalate things to, I have a feeling it might have been different. Unfortunately, I was stuck with a non communicative manager who didn't seem to understand Cerner policy (I never even had any goals set for a review) or the clients we were working with, leaving me stuck - sometimes with nothing to do. If you're not a presence on site or on campus, be aware that you really truly are on your own and whatever opportunities exist at the company aren't going to be an option.

    Advice to Management

    Find a way to weed out your bad managers. Find a way to ensure remote employees (or those who travel heavily) can be part of the culture AND actually have options should things go awry.


  9. Helpful (1)

    "Support Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Analyst in Aurora, CO
    Former Employee - Senior Analyst in Aurora, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cerner full-time (More than 3 years)

    Pros

    Pays decent, and there is lots of room for advancement opportunity. They have an awesome campus-a free gym, clinic, food, Starbucks and childcare. If you drink the coolade you can go far.

    Cons

    No work/life balance. They work you 50+ hours a week. Also, talking about pay is a fireable offense because there is such a huge discrepancy in compensation. I was hired with years of lab experience using Cerner as a hospital employee, and found out through coworkers I started off 10 grand less than they did (who were hired right out of college). My manager gave us hard times about leaving our desks, even to use the bathroom. We dealt with many angry customers, and I was constantly cursed at, so you need thick skin. Also, the service request queue for each employee was constantly in the 100s, so it is almost impossible to keep up with the work. But all this definitely depends on your managers. I know people who loved it there.

    Advice to Management

    Hire more employees so queues don't reach such crazy numbers. Pay employees who have experience what they are worth. Be more supportive of a work/life balance. Less middle management.


  10. "Cerner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Cerner full-time

    Pros

    Lots of opportunities to figure out what you like

    Cons

    Lots of marketing groups either doubling efforts or going rogue. Lack of unity


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