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Certified Languages Int'l

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Certified Languages Int'l

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Certified Languages Int'l Reviews

Updated Nov 13, 2022

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Found 51 of over 100 reviews
3.7
71% Recommend to a Friend
97% Approve of CEO

Found 51 of over 100 reviews

3.7
71%
Recommend to a Friend
97%
Approve of CEO
Certified Languages Int'l CEO Kristin Quinlan (no image)
Kristin Quinlan
27 Ratings

Top Review Highlights by Sentiment

Pros
  • "Pay is good for the work given the slow pace of the calls.(in 10 reviews)
  • "Workers!!, Positive Atmosphere, Meaningful work, Good Pay, Awesome Management, Great Tools, Reasonable Expectations, Great everything!!!!(in 7 reviews)
  • "Also you work from home, so excellent work/life balance.(in 6 reviews)
  • "awesome, friendly, accessible managers, high call volume, they pay on time and twice a month!(in 4 reviews)
  • "Flexible schedule, good pay, good training, professional staff, good pay incentives.(in 3 reviews)
Cons
  • "Have to depend on call flow and has no benefits.(in 11 reviews)
  • "I have been working with them for 4 years and never gave me a raise, when I finally asked for it, they only gave me 5 cents increase.(in 4 reviews)
  • "No bonuses(in 3 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. 5.0
    Current Employee

    Great Job

    May 18, 2022 - Ops Supervisor 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Awesome place to work at

    Cons

    nope, none, nothing, nada, zilch

    Be the first to find this review helpful

    Certified Languages Int'l Response

    CEO

    Thank you so much for this awesome review! And thank you for being such a great role model for our call center staff. We are so lucky to have you.

  2. 2.0
    Former Employee, more than 5 years

    Good company - toxic managers

    Sep 5, 2022 - Operations in Portland, OR
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good benefits. Upper management tries to be generous and progressive.

    Cons

    Ops managers have an adversarial mentality about anyone that's not in the club - and the hourly people are looked upon as "the help" and by and large treated accordingly. Some middle mgmt types are aware and try to compensate but others learned that brown-nosing is highly rewarded by the managers so they never miss a chance - and will absolutely throw you to the wolves to curry favor (also effective btw - toxic mgmt 101). Nobody however dares to say anything because retaliation is alive & well at CLI. I dare say it's thriving under current Operations "leadership". If you don't fit in, or kiss up to the managers on the odd day they decide to grace you with their presence, then you're marked for death, and within 90 days there'll be some "reason" to fire you. Happened again and again in the last 3 years (and counting) that the current reptilian management team has been killing the culture at CLI.

    Continue reading
    Be the first to find this review helpful
  3. Join the Certified Languages Int'l team
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  4. 2.0
    Former Employee, more than 1 year

    Not so great as a "forever" career

    Nov 13, 2022 - Interpreter in Portland, OR
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good first job to get into the field, and are not picky about giving people a chance to work for them.

    Cons

    They direct calls from all over the place and you are just brought right into a conversation without any prior heads up except for hearing an unfamiliar company name from the operator. It can be a hospital, a bank, a school, lawyer, insurance, and you just have to know how to communicate in all of those areas so studying and keeping up with different terminologies and knowing how things work in each field is a must to be able to interpret properly. Sure it's possible to do all this, but the problem is - there is no vision for the future. You have to keep studying and be up to date, but so wage increase opportunities and you are working as a "contractor" which just means you don't get any benefits while working. You pay for your own equipment and the landline bills. If you read through all of this, I doubt anyone would dream to keep this job and consider it a possible career.

    Continue reading
    Be the first to find this review helpful
  5. 4.0
    Current Employee, more than 3 years

    Great place to start out

    Aug 4, 2022 - Customer Service Representative in Phoenix, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work stability Monthly bonuses Sick time + PTO

    Cons

    Monotonous Rude clients $15 base pay

    Be the first to find this review helpful

    Certified Languages Int'l Response

    Thank you for your review. we are glad you enjoyed your time working at CLI and value the hard work you gave.

  6. 3.0
    Former Employee

    csr

    Aug 20, 2022 - Customer Service Representative (CSR) 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Easy job Fun chat boards

    Cons

    Fast paced calls can be hectic and stressful

    Be the first to find this review helpful
  7. 4.0
    Current Employee, more than 5 years

    Nice Place

    Apr 21, 2022 - Director of Sales in Portland, OR
    Recommend
    CEO Approval
    Business Outlook

    Pros

    growth opportunities, boutique company adding growth

    Cons

    high growth can be overwhelming

    Be the first to find this review helpful
  8. 5.0
    Current Employee

    Great company

    Jan 20, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits and easy work

    Cons

    Can’t think of any cons

    Be the first to find this review helpful
  9. 3.0
    Current Employee

    Good but not great

    Feb 11, 2022 - Interpreter in Tampa, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Own schedule and work freedom

    Cons

    No benefits or salary increases

    1 person found this review helpful
  10. 5.0
    Former Employee, more than 5 years

    Great Place to work

    Jul 5, 2021 - Spanish Interpreter 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    independent contractor so no fixed schedule

    Cons

    independent contractor so no benefits

    Continue reading
    1 person found this review helpful
  11. 5.0
    Current Employee, less than 1 year

    Best In The Service Industry

    Jun 8, 2021 - Customer Service Representative in Portland, OR
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits, great hours, easy job

    Cons

    Can’t think of any cons

    Be the first to find this review helpful
Viewing 1 - 10 of 51 Reviews
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Certified Languages Int'l Reviews FAQs

Certified Languages Int'l has an overall rating of 3.7 out of 5, based on over 100 reviews left anonymously by employees. 71% of employees would recommend working at Certified Languages Int'l to a friend and 72% have a positive outlook for the business. This rating has decreased by -6% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Certified Languages Int'l employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Certified Languages Int'l. This rating has decreased by -6% over the last 12 months.

71% of Certified Languages Int'l employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Certified Languages Int'l 3.8 out of 5 for work life balance, 3.3 for culture and values and 3.3 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Certified Languages Int'l to be culture, management, benefits and the cons to be career development, compensation.

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Certified Languages Int'l Photos

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Certified Languages Int'l photo of: Volunteers from CLI at the Oregon Food Bank
Certified Languages Int'l photo of: Celebrating an employee's 10 year anniversary
Certified Languages Int'l photo of: CSR Mina retires after 10 years with CLI. Seen with our PDX call center manager and CLI CEO.
Certified Languages Int'l photo of: Interpreter recruiters Ben and Harry at the 2018 MIIS Career Fair.
Certified Languages Int'l photo of: Interpreter recruiters Blitz and Harry at the 2018 CHIA Conference
Certified Languages Int'l photo of: Sales team member, Kevin, has been with us 10 years now!
Certified Languages Int'l photo of: Portland call center manager handing out ice cream on a hot day
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Glassdoor has 100 Certified Languages Int'l reviews submitted anonymously by Certified Languages Int'l employees. Read employee reviews and ratings on Glassdoor to decide if Certified Languages Int'l is right for you.