Certified Languages Int'l Reviews
Updated Nov 13, 2022
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Found 51 of over 100 reviews
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Top Review Highlights by Sentiment
- "Workers!!, Positive Atmosphere, Meaningful work, Good Pay, Awesome Management, Great Tools, Reasonable Expectations, Great everything!!!!" (in 7 reviews)
- "awesome, friendly, accessible managers, high call volume, they pay on time and twice a month!" (in 4 reviews)
- "Flexible schedule, good pay, good training, professional staff, good pay incentives." (in 3 reviews)
- "I have been working with them for 4 years and never gave me a raise, when I finally asked for it, they only gave me 5 cents increase." (in 4 reviews)
- Current Employee★★★★★
Pros
Awesome place to work at
Cons
nope, none, nothing, nada, zilch
Thank you so much for this awesome review! And thank you for being such a great role model for our call center staff. We are so lucky to have you.
- Former Employee, more than 5 years★★★★★
Good company - toxic managers
Sep 5, 2022 - Operations in Portland, ORRecommendCEO ApprovalBusiness OutlookPros
Good benefits. Upper management tries to be generous and progressive.
Cons
Ops managers have an adversarial mentality about anyone that's not in the club - and the hourly people are looked upon as "the help" and by and large treated accordingly. Some middle mgmt types are aware and try to compensate but others learned that brown-nosing is highly rewarded by the managers so they never miss a chance - and will absolutely throw you to the wolves to curry favor (also effective btw - toxic mgmt 101). Nobody however dares to say anything because retaliation is alive & well at CLI. I dare say it's thriving under current Operations "leadership". If you don't fit in, or kiss up to the managers on the odd day they decide to grace you with their presence, then you're marked for death, and within 90 days there'll be some "reason" to fire you. Happened again and again in the last 3 years (and counting) that the current reptilian management team has been killing the culture at CLI.
Continue reading - Former Employee, more than 1 year★★★★★
Not so great as a "forever" career
Nov 13, 2022 - Interpreter in Portland, ORRecommendCEO ApprovalBusiness OutlookPros
Good first job to get into the field, and are not picky about giving people a chance to work for them.
Cons
They direct calls from all over the place and you are just brought right into a conversation without any prior heads up except for hearing an unfamiliar company name from the operator. It can be a hospital, a bank, a school, lawyer, insurance, and you just have to know how to communicate in all of those areas so studying and keeping up with different terminologies and knowing how things work in each field is a must to be able to interpret properly. Sure it's possible to do all this, but the problem is - there is no vision for the future. You have to keep studying and be up to date, but so wage increase opportunities and you are working as a "contractor" which just means you don't get any benefits while working. You pay for your own equipment and the landline bills. If you read through all of this, I doubt anyone would dream to keep this job and consider it a possible career.
Continue reading - Current Employee, more than 3 years★★★★★
Great place to start out
Aug 4, 2022 - Customer Service Representative in Phoenix, AZRecommendCEO ApprovalBusiness OutlookPros
Work stability Monthly bonuses Sick time + PTO
Cons
Monotonous Rude clients $15 base pay
Certified Languages Int'l Response
Thank you for your review. we are glad you enjoyed your time working at CLI and value the hard work you gave.
- Former Employee★★★★★
Pros
Easy job Fun chat boards
Cons
Fast paced calls can be hectic and stressful
- Current Employee, more than 5 years★★★★★
Pros
growth opportunities, boutique company adding growth
Cons
high growth can be overwhelming
- Current Employee★★★★★
Pros
Great benefits and easy work
Cons
Can’t think of any cons
- Current Employee★★★★★
Pros
Own schedule and work freedom
Cons
No benefits or salary increases
- Former Employee, more than 5 years★★★★★
Pros
independent contractor so no fixed schedule
Cons
independent contractor so no benefits
Continue reading - Current Employee, less than 1 year★★★★★
Best In The Service Industry
Jun 8, 2021 - Customer Service Representative in Portland, ORRecommendCEO ApprovalBusiness OutlookPros
Benefits, great hours, easy job
Cons
Can’t think of any cons
Certified Languages Int'l Reviews FAQs
Certified Languages Int'l has an overall rating of 3.7 out of 5, based on over 100 reviews left anonymously by employees. 71% of employees would recommend working at Certified Languages Int'l to a friend and 72% have a positive outlook for the business. This rating has decreased by -6% over the last 12 months.
71% of Certified Languages Int'l employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Certified Languages Int'l 3.8 out of 5 for work life balance, 3.3 for culture and values and 3.3 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Certified Languages Int'l to be culture, management, benefits and the cons to be career development, compensation.
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