Chamberlain Group Reviews | Glassdoor

Chamberlain Group Reviews

Updated November 20, 2017
111 reviews

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3.3
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JoAnna Sohovich
15 Ratings

111 Employee Reviews

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Pros
  • Company has great people and financials (in 9 reviews)

  • Work life balance is good depending on what manager you work for (in 5 reviews)

Cons
  • There are no cons to working here (in 4 reviews)

  • Older management team of Chamberlain sales culture is full of little children in adult bodies (in 3 reviews)

More Pros and Cons

  1. "Solid Company, Strong Leadership, Sound Principles"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Oakbrook Terrace, IL
    Current Employee - Anonymous Employee in Oakbrook Terrace, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Chamberlain Group full-time (More than 3 years)

    Pros

    Well positioned for continued success. CEO has invigorated the organization and has adopted a long term strategy for growth and profitability. Her Team and the broader organization feel empowered. Passion runs high. Exceptional facility, very competitive comp and benefits.

    Cons

    Pockets of naysayers still active within the organization.

    Advice to Management

    Maintain the course and stick to the plan. Continue to execute the strategy and pivot when necessary but stress forward momentum each day, week, month....


  2. "A Truly Great Company with a Bright Future"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Chamberlain Group full-time

    Pros

    Overall a great organization to work for. They invest heavily in their employees, give back to the community and have a focus on building the right culture. The employee base is a great combination of long tenured employees with extensive industry experience mixed with a deep bench of outside hires from other leading brands and organizations.

    It is a private family owned company that is genuinely invested in nurturing and growing a winning organization with two dominate brands LiftMaster and Chamberlain and a rapidly growing Smart Home play with MyQ.

    The company highly values Marketing as a discipline and a business growth driver.

    Beautiful, brand new headquarters in Oak Brook

    Quality products that are well respected in the industry and by consumers

    Cons

    There is a lot of work to do and a lot is expected from employees, but the work is equal parts complex and fascinating

    Like any organization of this size, things can sometimes take more time to move forward than you will sometimes like.

    A Matrix organizational structure isn't for everyone. But I think it is well implemented and allows people with deeper exposure into other parts of the organization.

    Advice to Management

    Keep up the good work. Keep challenging us, developing leaders and career growth opportunities.

  3. "Tech II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Chamberlain Group full-time

    Pros

    The company has great benefit

    Cons

    Typical a Call center environment


  4. "This is a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Chamberlain Group full-time (More than a year)

    Pros

    This is a great place to work. Great culture.

    Cons

    There are no cons to working here


  5. "Warehouse Person"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Chamberlain Group full-time

    Pros

    Nice steady work descent pay

    Cons

    Long hours and but long steady hours

    Advice to Management

    none


  6. Helpful (4)

    "MyQ Political nightmare, backstabbing, micromanaging, worse than a horror movie"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - MyQ Frontend Web Developer in Oakbrook Terrace, IL
    Former Employee - MyQ Frontend Web Developer in Oakbrook Terrace, IL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Chamberlain Group full-time (More than 3 years)

    Pros

    New building is nice and conveniently located near the expressways. Workout room, walking path, green pond with algae, overpriced cafeteria, Work-life balance, open office concept, full glass exterior windows to let plenty of light in, and smart people. Co-workers were great!

    Cons

    Environment is very political. If you disagree with the political dictators and their pawns, you will be targeted as a trouble maker. Management protects their favorites and does nothing when they even know they are horrible to others. Other departments also see the political issues and the egotistic managers, but yet no one does anything to address the issue. People are too afraid to stand for whats right in fear of retaliation. It was difficult to move up in the company. They were very good at hiring from the outside and didn't focus on building the people within. The software area is held back by the company processes. Pace is very slow. Time tracking process is overly micromanaged, incompetent managers. Try another department or another company unless your into getting minimized in your position or love the politics.

    Advice to Management

    Have employees give reviews of their managers and if a problem is identified with a manager, give the manager some training how to treat their employees with respect. Give employees more decision making authority and stop the "we do it a certain way because I said so!" Give all employees a voice. Remove the political management and require all managers to attend leadership training to learn how to lead people instead of ruling with an iron fist


  7. "Good place to grow as an engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Design Engineer in Oak Brook, IL
    Former Employee - Senior Software Design Engineer in Oak Brook, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Chamberlain Group full-time (More than 3 years)

    Pros

    From a software engineer’s perspective, this is a great place for the ‘jack of all trades’ type of person who wants to do real work. There is a lot of potential to gain experience and build a variety of different skills, both technical and otherwise. Just don’t plan on surfing reddit for several hours a day.

     - interesting work… hands on development opportunities in many areas of the software stack (drivers, motor control, sensors, wifi, radio). Ownership of functionality from concept to implementation to test.
     - the freedom to make design decisions at the software level and also collaboratively at the system level
     - friendly and highly competent colleagues
     - good collaboration between engineering disciplines (mechanical/electrical/software/test)
     - a growing company backed by generous investment from the owners.

    Cons

    - management needs to do better in estimating project costs and timelines.
     - decisions on product features tend to get bounced around at the higher level.

    Advice to Management

    Keep working to get clarity on project prioritization. Be more realistic on how long it takes to launch something. Hire more engineers!

  8. Helpful (6)

    "This place will destroy your soul and any ambition you have left"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They moved us up to 15 days vacation (which is great if you get to take it).

    Coffee bar downstairs

    Cons

    Too many managers and not enough people actually executing the work. No ownership of projects because there is little to no role definition. So many overlapping jobs. I can't understand why this place uses a matrix org structure. Long term strategy? What's that? Real ownership and strong decision making? Not here. The amount of money they waste is appalling. They shod fire people in certain areas and add headcount to others in order to really fix this place.

    Politics all day, everyday. It's obnoxious and totally unescapable.

    You will not do anything new and innovative no matter how much they promise opportunity.

    Advice to Management

    Fire people. Yes, even the nice ones. Structure your teams in a way that helps everyone succeed. Know when to start from scratch so you can get rid of unnecessary overlaps and conflicting direction. Install ownership in those who still remain.


  9. Helpful (3)

    "...and who loved the drama?....."

    StarStarStarStarStar
    Current Employee - Manager
    Current Employee - Manager
    Approves of CEO

    I have been working at Chamberlain Group full-time (More than 5 years)

    Pros

    Good co-workers that you could consider friends outside of the office. Better than average benefits and a new HQ facility is evident that the ownership cares about its employees.

    Cons

    One of the recent reviews read that the former CEO did a lot of good work for the company but created a lot of drama. I would agree with the first part of this statement as he did a tremendous job of right siding the business to the success it is today despite all of the obstacles he encountered that included a fair share of doubters and blockers from the onset especially from the highest levels. As far as who was responsible for actually creating the drama, the easy answer was the long-tenured executive management team. They immediately felt threatened upon his hiring as they saw their once private club under attack. This attitude was very apparent on the professionally-installed side of the business where the division leaders did everything in their power to usurp and manipulate the CEO’s directives in creating an “us vs. them” division of two camps within the company: (1) mainly the sales department and other yes men led by the old guard and (2) the rest of the organization’s functional groups aligned with the vision of the CEO. Bottom line: Those that began to flourish via the empowerment bestowed upon them by the CEO were immediately seen as revolutionists and were dealt with in an iniquitous and unfair manner. Others who continued to adhere under the micromanaged thumb of old management were always protected no matter the incredible lack of value they contributed to the organization over time.

    Advice to Management

    New CEO, keeps your eyes and ears open. Another coup could be around the corner if the veterans can't handle the changes you want to implement.


  10. Helpful (6)

    "Some really good people, some real bozos"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Elmhurst, IL
    Former Employee - Director in Elmhurst, IL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Chamberlain Group full-time (More than 5 years)

    Pros

    Owner is a class guy. Sales management is company core. Company pays well. Nice facility and management retreats. Former CEO was good leader but loved the drama.

    Cons

    ELT lacks management courage, politics rules over abilities, back room deals are in full force. Stooges allowed to roam free north and south of the border.

    Advice to Management

    None.


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