Chamberlain Group Reviews | Glassdoor

Chamberlain Group Reviews

Updated July 26, 2017
102 reviews

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2.8
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JoAnna Sohovich
10 Ratings

102 Employee Reviews

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Pros
  • Company has great people and financials (in 9 reviews)

  • This is a good company is as Big university if you want to learn (in 7 reviews)

Cons
  • New CEO & friends care only for their personal success ( clique), not the long term success if the company (in 4 reviews)

  • Senior Management can be very demanding (in 3 reviews)

More Pros and Cons

  1. Helpful (4)

    "Some really good people, some real bozos"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Elmhurst, IL
    Former Employee - Director in Elmhurst, IL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Chamberlain Group full-time (More than 5 years)

    Pros

    Owner is a class guy. Sales management is company core. Company pays well. Nice facility and management retreats. Former CEO was good leader but loved the drama.

    Cons

    ELT lacks management courage, politics rules over abilities, back room deals are in full force. Stooges allowed to roam free north and south of the border.

    Advice to Management

    None.


  2. "...and who loved the drama?....."

    StarStarStarStarStar
    Current Employee - Manager
    Current Employee - Manager
    Approves of CEO

    I have been working at Chamberlain Group full-time (More than 5 years)

    Pros

    Good co-workers that you could consider friends outside of the office. Better than average benefits and a new HQ facility is evident that the ownership cares about its employees.

    Cons

    One of the recent reviews read that the former CEO did a lot of good work for the company but created a lot of drama. I would agree with the first part of this statement as he did a tremendous job of right siding the business to the success it is today despite all of the obstacles he encountered that included a fair share of doubters and blockers from the onset especially from the highest levels. As far as who was responsible for actually creating the drama, the easy answer was the long-tenured executive management team. They immediately felt threatened upon his hiring as they saw their once private club under attack. This attitude was very apparent on the professionally-installed side of the business where the division leaders did everything in their power to usurp and manipulate the CEO’s directives in creating an “us vs. them” division of two camps within the company: (1) mainly the sales department and other yes men led by the old guard and (2) the rest of the organization’s functional groups aligned with the vision of the CEO. Bottom line: Those that began to flourish via the empowerment bestowed upon them by the CEO were immediately seen as revolutionists and were dealt with in an iniquitous and unfair manner. Others who continued to adhere under the micromanaged thumb of old management were always protected no matter the incredible lack of value they contributed to the organization over time.

    Advice to Management

    New CEO, keeps your eyes and ears open. Another coup could be around the corner if the veterans can't handle the changes you want to implement.

  3. "Good company to work for, but following a career path is challenging"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Chamberlain Group full-time

    Pros

    I felt that the people were easy to work with (although not everyone felt that way). I had 3 great bosses, but there was always criticism about upper management.

    Cons

    It was difficult to move up in the company. They were very good at hiring from the outside and didn't focus on building the people within.


  4. ".Net Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Chamberlain Group full-time

    Pros

    Solid company with good environment to work implementing top market solutions in the IoT world

    Cons

    The software area is held back by the company processes. Pace is very slow.


  5. Helpful (1)

    "Mostly nice people, lousy systems and processes."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Elmhurst, IL
    Former Employee - Anonymous Employee in Elmhurst, IL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Chamberlain Group full-time (More than 5 years)

    Pros

    -Nice new building
    -Decent benefits, 1hr lunches for salaried employees
    -Friendly low-level employees

    Cons

    -Frequent unpaid overtime
    -Nearly impossible to change jobs or departments
    -Relatively high turnover esp in cust service and sales, leading to ballooning workload for all departments that they are slow to hire replacements to help with, if they try at all. You may be stuck with it for your employment there.
    -Most managers got their positions from knowing the former CEO (new CEO is much better), NOT from internal advancement or being particularly qualified for the position. They are commonly referred to as FoJ's, "Friend(s) of Jim".
    -All positions require regular input/help from other departments, but that leads to HUGE issues because most are too busy with their own workloads to help out----and their own workloads require them to ask help of others as well, and those others are probably too busy to help. Thus, a lot falls through the cracks out of necessity, leading to angry internal and customer calls.
    -Salesmen are an arrogant bunch, even moreso than usual, and most positions deal with them regularly. Sales management seems to encourage this frat boy attitude.
    -Frequent gossip about personal, private issues, which fortunately I avoided but still found it very shocking how many employees (at all levels) were so open-mouthed about others. Many have up & quit suddenly as a result of this.

    Advice to Management

    Clean out the old, ineffective managers that were external hires, esp in sales, and replace with internal hires that know the system instead of trying to impose their individual systems.


  6. "Electrical Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Chamberlain Group full-time

    Pros

    Fun work environment, and good people.

    Cons

    The bureaucracy is bloated and difficult to deal with.
    They are afraid of high technology.

    Advice to Management

    Trust your engineers to do their job.


  7. Helpful (2)

    "Customer service is not their number 1 priority"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Agent in Tucson, AZ
    Former Employee - Call Center Agent in Tucson, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Chamberlain Group full-time (More than a year)

    Pros

    Adequate benefits, but low pay considering the work.
    Occassional perks to employees, conveying thanks for their efforts
    Systems may be antiquated, but are usually dependable.

    Cons

    Long in queue times for customers. When they get to an agent, they are upset and it tends to make for difficult calls and poor survey results.

    Too many 'support' people not on the phones. Not uncommon to be extremely busy and have people walking around trying to look busy.

    Supervisors who are nothing more than watching stats rather than providing any support to their team members.

    You have to be a part of the cliques in order to get responses.

    Supervisors are 'perched' at their desks. They purvey a very condescending attitude

    All in all, customers do not receive the service preached about. The focus is on the supervisors and those agents roaming the production floor..

    Advice to Management

    Review your commitment to customer service, and provide flexibility to meet the needs of the customers. All production floor employees should be able to take calls , when queue is excessive. Rather than talking about appreciation, do something to show that everyone is of value, by working as a team. There is too much division in response to customer needs.

  8. "Internship experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Design Engineer Intern in Elmhurst, IL
    Former Employee - Software Design Engineer Intern in Elmhurst, IL
    Positive Outlook
    Approves of CEO

    Pros

    The company cares about its employees and is working to modernize. They value quality and are striving to improve.

    Cons

    They have some issues with their processes as they are implementing modern coding practices and are currently understaffed.

    Advice to Management

    Work out the kinks in the development process and make sure documentation is created for all projects.


  9. "Demand Planning Intern"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great team atmosphere that provide flexibility to employers

    Cons

    Corporate office separate between 3 locations but they are building a new office


  10. Helpful (5)

    "Depends on who you know"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative
    Former Employee - Customer Care Representative
    Doesn't Recommend

    I worked at Chamberlain Group full-time (More than a year)

    Pros

    Your coworkers pay is pretty good, vacation time is good.

    Cons

    If you are not part of the "circle" you will never go anywhere in the company. HR is not willing to help you grow , even if they say they will. The turn over is so high that we can't keep our customers happy. Who wants to have a new customer service rep, sales rep, or inside sales rep every few months? No customers I know. The management picks who they want to help grow and if you are not one of those people forget about making it. The company is losing so many good employees and HR, and management need to open their eyes to the real problem.

    Advice to Management

    Look at the departments that have such high turn over, why is it happening? what can be done to change that?
    Keep the good ones happy, the company has lost too many good employees and it does nothing but harm the customers which will harm the business.


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