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Chamberlain University Reviews

Updated January 11, 2018
133 reviews

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3.6
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Susan L. Groenwald
48 Ratings

133 Employee Reviews

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Pros
Cons
  • There is little room for advancement if you don't live in the Chicago area, or if you are willing to relocate (in 5 reviews)

  • Leadership does not communicate well with faculty and staff (in 3 reviews)

More Pros and Cons

  1. "VP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Chamberlain University part-time

    Pros

    I LOVE working with the students!

    Cons

    I really don’t have any cons to contribute.


  2. "Admissions Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Chamberlain University full-time (Less than a year)

    Pros

    Good benefits
    Time off/ 401k
    Transparent career advancement possibilities

    Cons

    None that have become apparent so far

    Advice to Management

    None so far

  3. "Good place to get your feet wet"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Professor in Las Vegas, NV
    Current Employee - Assistant Professor in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Chamberlain University full-time (More than a year)

    Pros

    Dictated Curriculum, Local Dean is excellent

    Cons

    Dictated Curriculum, Local President does not have a clue

    Advice to Management

    It is a small pool of available nursing professors, try paying according to worth.


  4. "RN MSN/Ed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RN MSN/Executive Director DNPc in Atlanta, GA
    Current Employee - RN MSN/Executive Director DNPc in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Chamberlain University full-time (Less than a year)

    Pros

    Expressing, embracing the chamberlain way on being an extraordinary caring professor.

    Cons

    Following company's policy, and completing task on time

    Advice to Management

    Pay your staff travel time from office location to clinical sites and increase wages for all staff members.


  5. Helpful (4)

    "Full Time Facutly SON"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Professor in Troy, MI
    Former Employee - Assistant Professor in Troy, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Chamberlain University full-time (Less than a year)

    Pros

    Close to home
    Other faculty
    Student Advisors are great
    Most students are committed to learning
    Simulation tools

    Cons

    Micromanagement; cameras to monitor all activity & used in punitive ways
    Management creates atmosphere of mistrust and low morale; inept
    Turn over rate is extremely high. No contract. No job security.
    Most faculty has little or no teaching experience
    Students treated as customers-inters with ability to teach in a professional manner that encourages critical thinking and self-direction. Teach to a test.
    Workload overbearing & unrealistic. Pressured to teach outside of scope of practice.
    Private school. Year round teaching. Must take vacations during student breaks.
    Low pay for amount of work required. No summers off.

    Advice to Management

    Change out local management immediately. Place an individual who understands how to motivate employees and encourages professional growth.


  6. "Visiting Professor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Nurse Practitioner in McKinney, TX
    Current Employee - Nurse Practitioner in McKinney, TX
    Recommends
    Positive Outlook

    I have been working at Chamberlain University part-time

    Pros

    convenient website with great job insight

    Cons

    Was a challenge to begin the process


  7. "Staff Position"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great Benefits, good culture, work life balance

    Cons

    Difficult to advance career as staff in a nursing school

  8. Helpful (1)

    "Nurse Educator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Nurse Educator in Atlanta, GA
    Current Employee - Nurse Educator in Atlanta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Chamberlain University full-time (More than 3 years)

    Pros

    Flexibility, higher salary for education, 401K, and benefits

    Cons

    Very poor communication from leadership, micromanaging of staff, unpredictable opportunities for advancement

    Advice to Management

    Really reflect on quality of communication and ask yourself : "do I make my staff feel valued?"


  9. Helpful (1)

    "Clinical Coordination Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Chamberlain University full-time

    Pros

    Benefits were decent, flexible scheduling, and plenty of challenging work to be done

    Cons

    Everything moves so fast that a lot of issues are not getting enough attention. There are internal opportunities, but it is very political. If you don't have a nursing degree, you are advised to work in another branch of the company if you would like advancement opportunity. There is a "christened by fire" type of orientation within the organization, meaning there is a major lack of training available. Most training is job shadowing with someone else in the same role. "Duties as assigned" results in employees taking on way more than they are expecting.

    Advice to Management

    Listen to your employees. Work with employees with a nursing degree and employees without a nursing degree to define career paths within Chamberlain. Also, slow down on opening more campuses until the current ones can get on the right path.


  10. Helpful (5)

    "Toxic, Abusive Call Center Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Student Support Advisor in Naperville, IL
    Former Employee - Student Support Advisor in Naperville, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Chamberlain University full-time (More than a year)

    Pros

    Benefits start on day one
    Can buy extra week of vacation
    Ability to work from home some days
    Can wear jeans in the office
    Group outing once a year to places like Top Golf or Medieval Times

    Cons

    Management will try to sell you on this position as helping students with financial and academic issues, but this is really a call center environment where everything is timed and micromanaged. It is no different than working at a call center for your cable or cell phone company. Putting notes in the computer, taking a break, or using the restroom counts against you as part of your "not ready" time for taking calls. If this sounds like a sweatshop environment, it is.

    The negative reviews on here are all accurate. The training gives you a fraction of what you need to know for the job. Everything you do at Chamberlain is micromanaged. Quality Assurance monitors the calls and then picks one every two or three weeks for evaluation, and they always find something wrong with the call. They have an ever-growing list of items you need to cover in every call with a student and the exact phrasing you need to use, even if this was covered with the student previously. Expect to talk to a lot of angry students in this job. QA also expects "one call resolution," so shame on you if you forget to cover a point in their laundry list of items.

    The managers will never help out if the phones get busy. One of the other reviewers is right in saying that managers seem to do nothing but run reports all day and find ways to yell at the employees. Division managers treat the employees like school children and will write up anyone who has a cell phone on their desk or who wasn't "attentive enough" at a meeting (the idea of making meetings more interesting never seems to cross the minds of management at Chamberlain).

    The computer systems at Chamberlain are horrible. Many are outdated, and there are way too many programs to juggle overall. One or several systems will go down at least once a week. And once they do, you will have the joy of calling an outsourced Help Desk in the Philippines where they barely understand the systems you are using.

    The overall environment at Chamberlain is negative. Managers are constantly thinking of ways to criticize the employees, and praise rarely is given. Very few employees have been working there longer than five years. If you have any criticisms of procedures, you'd better keep them to yourself, because they have a "cult of positivity" at Chamberlain which has infected so many corporate environments now. They constantly talk about where you are on the "mood elevator", and you'd better fake that you're doing ok or else risk getting tagged as a "negative" person. The truth is that most people there are feeling burned out a majority of the time. Management will also fire people on a moment's notice, and a lot of times, they will fire someone based strictly on what another backstabbing colleague has said. The ideal Chamberlain employee for management seems to be a twentysomething with retail experience who doesn't know that things could be run much better.

    The starting salary is decent, but annual raises are typically in the 2% to 3% range. Advancing or even just changing departments is very difficult because of company bureaucracy and often seems to be based on favoritism. This is a major factor for why most colleagues don't stay with the company.

    Keep in mind that Chamberlain's parent company is Adtalem, which used to be called DeVry Education Group. They changed their name recently because of their bad reputation. A big reason for Adtalem/DeVry's bad reputation is the $100 million settlement they were forced to pay for deceptive advertising.

    Think twice before coming to work here. The place is a revolving door for a reason. Unless you enjoy working in a call center which pretends to be a school, a place where the management is constantly micromanaging and criticizing the employees, you can do better elsewhere. This is a for-profit school, and both you and the students are treated only as numbers. You are only as good as your last phone adherence report and QA evaluation.

    Advice to Management

    Divorce Chamberlain from Adtalem and become a non-profit school. Get rid of most of the managers and hire people with education experience. Consolidate the computer systems and update them. Drop the call center model and the micromanagement. Treat your employees with the "care" you claim to give to your students.


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