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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Benefits are good and they show appreciation for their employees" (in 164 reviews)
- "I worked with many great people and generally I was challenged and giving interesting and meaningful work." (in 129 reviews)
- "Decent pay and building space" (in 80 reviews)
- "The schedule is flexible and I can work from home." (in 70 reviews)
- "Work life balance is good" (in 51 reviews)
- "Poor management (not leaders who support their teams)" (in 138 reviews)
- "No advancement opportunity no training" (in 55 reviews)
- "Managers do not help HCRs with anything just sitting the whole day giving the worker more work." (in 43 reviews)
- "poor leadership and directions." (in 41 reviews)
- "Also lack of integrity from some upper management who expects you to go along with lying to clients." (in 38 reviews)
Ratings by Demographics
This rating reflects the overall rating of Change Healthcare and is not affected by filters.
- 4.0Apr 4, 2023DirectorCurrent Employee, more than 8 yearsNashville, TN
Over the years the organization continues to improve its focus on things that matter. Lots of opportunity with the integration into Optum. You have an ability to grow your career here, but depending on your manager you will need to focus on advocating for what you want/need to grow your skillset and gain exposure to new opportunities.
It's a large corporation which means lots of administration, things move slowly and are more expensive than they should be. Still pockets of shared services that are focused on their explicit responsibilities instead of the common goal, they don't fully understand the businesses they support and don't take the time to learn it. Need to continue cultural shift toward working as one team with the businesses to deliver outstanding products and services to market.
- 3.0Nov 6, 2022Patient Access RepresentativeFormer Employee
Work from home Benefits after 60 or 90 days (I don’t remember) Depending on supervisor will work with you having emergencies. You get 2 15min paid breaks a day & 30 min lunch.
None of them are on the same page. They all expect different things from you but aren’t great at communicating that. They have a QA team that listens to your calls & scores you on them. However, they never want to show you what you missed only tell you to fix things. They tell you to follow script on calls but then you get counted off for not saying things that aren’t In your script. It is extremely difficult to get a raise there because of the things they count off for. Very micro managed, you get counted off for being off the phone to long, even being away from the phone in the bathroom. They only want it to add up to 10 min for the whole day. The rules, expectations, and script change all the time and they just sent out a message or email about it but no training and you have to hope you remember. Also phones ring none stop a lot of days and patients can be extremely rude depending upon department and state you work for.4
- 2.0Feb 14, 2023Chart Retrieval SpecialistFormer Employee, less than 1 year
Work from home was nice.
The goals they set for their employees was pretty ridiculous. Each call to retrieve charts can take approximately 5-10 minutes as you are put on hold and waiting for the location to retrieve the chart. Then, you are to fill out a report about each call after the call is completed-they frown on filling out report during call. However, there was an expected goal of each employee to complete 7-10 calls an hour, which is pretty much impossible. Management is then constantly reminding the workers through an online chat that we were not meeting expectations. It was an extremely high stress environment.3
- 2.0Apr 6, 2023Patient Access RepresentativeFormer Employee, less than 1 yearPawtucket, RI
Flexible/variable schedules/hours, telecommute, supportive fellow PAR's, my direct supervisor was extremely supportive but from communicating with others with other supervisors this is a hit or miss.
They change their processes and procedures way, way too often. No consistency. Management is completely unavailable. Computer systems fail almost daily leaving you unable to assist patients with anything. No benefits unless you work 32 hours per week and those are only PTO and unmatched 401k. Your call evaluations do not take your level of customer service into account, it's all only if you repeat their script verbatim, and I do mean *verbatim*
- 1.0Apr 20, 2023Customer Service RepresentativeFormer Employee, more than 3 yearsDayton, OH
NO pros for bilingual reps, you will NOT be allowed to move out of the call center.
If you are hired as a bilingual rep, you better sit tight and search for another line of work someplace else, because Change will NOT let you move out of the call center. They will claim you are "too valuable" for the team, as an excuse to keep you there, and trust me they will promote people who should have been fired long ago before they promote you, AND THEY EXPECT YOU TO DO IT FOR CRAP PAY.1
- 3.0May 20, 2023Patient Service RepresentativeCurrent Employee
-Great amount of PTO/Automatically approved -Medical scheduling/EMR experience
Supervisors, leads, and managers can be rude, sarcastic and dismissive when needing help or asking questions to do the job. The temple hospital client is extremely disorganized. Dealing with rude patients constantly was mentally taxing, it's a good position for something temporary or part-time not long-term.
- 1.0May 10, 2023Client ExecutiveFormer Employee, more than 1 year
The team members were the only reason for staying at the job
-Terrible management, not fit to manage people and both VP and Director should not be in those roles. -My entire team was let go on a teams call, VP of my department read from a script. Very insincere. -Health Insurance for one person was over $2,000 a year before out of pocket deductibles. CHC doesn't participate in cost sharing with their employees. -Optum acquired CHC and has been laying people off for months and is very secretive about it and threatens your severance if you say anything.3
- 2.0May 17, 2023Technical EngineerFormer Employee, more than 5 yearsAlpharetta, GA
Good co-workers. Very smart people.
Bad top management. Consistently cut off their noses despite their faces. Can't see the forest through the trees. Looks a gift horse in the mouth. Quarterly results comes first, nothing else comes second. Sold out the wealth creators (labor) for maximum payoff in an acquisition.1
Change Healthcare Reviews FAQs
Change Healthcare has an overall rating of 3.4 out of 5, based on over 2,105 reviews left anonymously by employees. 51% of employees would recommend working at Change Healthcare to a friend and 44% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.
51% of Change Healthcare employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Change Healthcare 3.7 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.