Change Healthcare Reviews

Cons

Nothing much to say actually

Cons

None that can be recalled

Cons

It's a large corporation which means lots of administration, things move slowly and are more expensive than they should be. Still pockets of shared services that are focused on their explicit responsibilities instead of the common goal, they don't fully understand the businesses they support and don't take the time to learn it. Need to continue cultural shift toward working as one team with the businesses to deliver outstanding products and services to market.

Cons

None of them are on the same page. They all expect different things from you but aren’t great at communicating that. They have a QA team that listens to your calls & scores you on them. However, they never want to show you what you missed only tell you to fix things. They tell you to follow script on calls but then you get counted off for not saying things that aren’t In your script. It is extremely difficult to get a raise there because of the things they count off for. Very micro managed, you get counted off for being off the phone to long, even being away from the phone in the bathroom. They only want it to add up to 10 min for the whole day. The rules, expectations, and script change all the time and they just sent out a message or email about it but no training and you have to hope you remember. Also phones ring none stop a lot of days and patients can be extremely rude depending upon department and state you work for.

Cons

The goals they set for their employees was pretty ridiculous. Each call to retrieve charts can take approximately 5-10 minutes as you are put on hold and waiting for the location to retrieve the chart. Then, you are to fill out a report about each call after the call is completed-they frown on filling out report during call. However, there was an expected goal of each employee to complete 7-10 calls an hour, which is pretty much impossible. Management is then constantly reminding the workers through an online chat that we were not meeting expectations. It was an extremely high stress environment.

Cons

They change their processes and procedures way, way too often. No consistency. Management is completely unavailable. Computer systems fail almost daily leaving you unable to assist patients with anything. No benefits unless you work 32 hours per week and those are only PTO and unmatched 401k. Your call evaluations do not take your level of customer service into account, it's all only if you repeat their script verbatim, and I do mean *verbatim*

Cons

If you are hired as a bilingual rep, you better sit tight and search for another line of work someplace else, because Change will NOT let you move out of the call center. They will claim you are "too valuable" for the team, as an excuse to keep you there, and trust me they will promote people who should have been fired long ago before they promote you, AND THEY EXPECT YOU TO DO IT FOR CRAP PAY.

Cons

Supervisors, leads, and managers can be rude, sarcastic and dismissive when needing help or asking questions to do the job. The temple hospital client is extremely disorganized. Dealing with rude patients constantly was mentally taxing, it's a good position for something temporary or part-time not long-term.

Cons

-Terrible management, not fit to manage people and both VP and Director should not be in those roles. -My entire team was let go on a teams call, VP of my department read from a script. Very insincere. -Health Insurance for one person was over $2,000 a year before out of pocket deductibles. CHC doesn't participate in cost sharing with their employees. -Optum acquired CHC and has been laying people off for months and is very secretive about it and threatens your severance if you say anything.

Cons

Bad top management. Consistently cut off their noses despite their faces. Can't see the forest through the trees. Looks a gift horse in the mouth. Quarterly results comes first, nothing else comes second. Sold out the wealth creators (labor) for maximum payoff in an acquisition.