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Change Healthcare

Acquired by Optum
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Change Healthcare

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Change Healthcare is now part of Optum. For up-to-date information, please see the Optum profile.

Change Healthcare Reviews

Updated Nov 3, 2023

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Found 1,908 of over 2K reviews
3.4
51% Recommend to a Friend
60% Approve of CEO

Found 1,907 of over 2K reviews

3.4
51%
Recommend to a Friend
60%
Approve of CEO
Change Healthcare President and Chief Executive Officer Neil de Crescenzo (no image)
Neil de Crescenzo
817 Ratings

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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "Benefits are good and they show appreciation for their employees(in 164 reviews)
  • "I worked with many great people and generally I was challenged and giving interesting and meaningful work.(in 129 reviews)
  • "Decent pay and building space(in 80 reviews)
  • "The schedule is flexible and I can work from home.(in 70 reviews)
  • "Work life balance is good(in 51 reviews)
Cons

Ratings by Demographics

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This rating reflects the overall rating of Change Healthcare and is not affected by filters.

    1. 5.0
      Jan 31, 2023
      Angular Developer
      Current Employee
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It is very well organized

      Cons

      Nothing much to say actually

      1. 5.0
        Nov 3, 2023
        Clinical Content Developer
        Former Employee
        Recommend
        CEO Approval
        Business Outlook

        Pros

        Work/Life balance Pay based on experience Great Leadership

        Cons

        None that can be recalled

      2. Join the Change Healthcare team
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        1. 4.0
          Apr 4, 2023
          Director
          Current Employee, more than 8 years
          Nashville, TN
          Recommend
          CEO Approval
          Business Outlook

          Pros

          Over the years the organization continues to improve its focus on things that matter. Lots of opportunity with the integration into Optum. You have an ability to grow your career here, but depending on your manager you will need to focus on advocating for what you want/need to grow your skillset and gain exposure to new opportunities.

          Cons

          It's a large corporation which means lots of administration, things move slowly and are more expensive than they should be. Still pockets of shared services that are focused on their explicit responsibilities instead of the common goal, they don't fully understand the businesses they support and don't take the time to learn it. Need to continue cultural shift toward working as one team with the businesses to deliver outstanding products and services to market.

          1. 3.0
            Nov 6, 2022
            Patient Access Representative
            Former Employee
            Recommend
            CEO Approval
            Business Outlook

            Pros

            Work from home Benefits after 60 or 90 days (I don’t remember) Depending on supervisor will work with you having emergencies. You get 2 15min paid breaks a day & 30 min lunch.

            Cons

            None of them are on the same page. They all expect different things from you but aren’t great at communicating that. They have a QA team that listens to your calls & scores you on them. However, they never want to show you what you missed only tell you to fix things. They tell you to follow script on calls but then you get counted off for not saying things that aren’t In your script. It is extremely difficult to get a raise there because of the things they count off for. Very micro managed, you get counted off for being off the phone to long, even being away from the phone in the bathroom. They only want it to add up to 10 min for the whole day. The rules, expectations, and script change all the time and they just sent out a message or email about it but no training and you have to hope you remember. Also phones ring none stop a lot of days and patients can be extremely rude depending upon department and state you work for.

            4
            1. 2.0
              Feb 14, 2023
              Chart Retrieval Specialist
              Former Employee, less than 1 year
              Recommend
              CEO Approval
              Business Outlook

              Pros

              Work from home was nice.

              Cons

              The goals they set for their employees was pretty ridiculous. Each call to retrieve charts can take approximately 5-10 minutes as you are put on hold and waiting for the location to retrieve the chart. Then, you are to fill out a report about each call after the call is completed-they frown on filling out report during call. However, there was an expected goal of each employee to complete 7-10 calls an hour, which is pretty much impossible. Management is then constantly reminding the workers through an online chat that we were not meeting expectations. It was an extremely high stress environment.

              3
              1. 2.0
                Apr 6, 2023
                Patient Access Representative
                Former Employee, less than 1 year
                Pawtucket, RI
                Recommend
                CEO Approval
                Business Outlook

                Pros

                Flexible/variable schedules/hours, telecommute, supportive fellow PAR's, my direct supervisor was extremely supportive but from communicating with others with other supervisors this is a hit or miss.

                Cons

                They change their processes and procedures way, way too often. No consistency. Management is completely unavailable. Computer systems fail almost daily leaving you unable to assist patients with anything. No benefits unless you work 32 hours per week and those are only PTO and unmatched 401k. Your call evaluations do not take your level of customer service into account, it's all only if you repeat their script verbatim, and I do mean *verbatim*

                1. 1.0
                  Apr 20, 2023
                  Customer Service Representative
                  Former Employee, more than 3 years
                  Dayton, OH
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  NO pros for bilingual reps, you will NOT be allowed to move out of the call center.

                  Cons

                  If you are hired as a bilingual rep, you better sit tight and search for another line of work someplace else, because Change will NOT let you move out of the call center. They will claim you are "too valuable" for the team, as an excuse to keep you there, and trust me they will promote people who should have been fired long ago before they promote you, AND THEY EXPECT YOU TO DO IT FOR CRAP PAY.

                  1
                  1. 3.0
                    May 20, 2023
                    Patient Service Representative
                    Current Employee
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    -Great amount of PTO/Automatically approved -Medical scheduling/EMR experience

                    Cons

                    Supervisors, leads, and managers can be rude, sarcastic and dismissive when needing help or asking questions to do the job. The temple hospital client is extremely disorganized. Dealing with rude patients constantly was mentally taxing, it's a good position for something temporary or part-time not long-term.

                    1. 1.0
                      May 10, 2023
                      Client Executive
                      Former Employee, more than 1 year
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      The team members were the only reason for staying at the job

                      Cons

                      -Terrible management, not fit to manage people and both VP and Director should not be in those roles. -My entire team was let go on a teams call, VP of my department read from a script. Very insincere. -Health Insurance for one person was over $2,000 a year before out of pocket deductibles. CHC doesn't participate in cost sharing with their employees. -Optum acquired CHC and has been laying people off for months and is very secretive about it and threatens your severance if you say anything.

                      3
                      1. 2.0
                        May 17, 2023
                        Technical Engineer
                        Former Employee, more than 5 years
                        Alpharetta, GA
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        Good co-workers. Very smart people.

                        Cons

                        Bad top management. Consistently cut off their noses despite their faces. Can't see the forest through the trees. Looks a gift horse in the mouth. Quarterly results comes first, nothing else comes second. Sold out the wealth creators (labor) for maximum payoff in an acquisition.

                        1
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                      Change Healthcare Reviews FAQs

                      Change Healthcare has an overall rating of 3.4 out of 5, based on over 2,105 reviews left anonymously by employees. 51% of employees would recommend working at Change Healthcare to a friend and 44% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, Change Healthcare employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Change Healthcare. This rating has decreased by -3% over the last 12 months.

                      51% of Change Healthcare employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Change Healthcare 3.7 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

                      According to reviews on Glassdoor, employees commonly mention the pros of working at Change Healthcare to be culture, career development, benefits and the cons to be senior leadership, management.

                      Popular Careers with Change Healthcare Job Seekers

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                      Interview Tips

                      Feel free to post any interview questions you might be asked and I’ll help you compose an effective response :)

                      Project Coordinator

                      I have applied for a Graduate Financial Planning Analyst & and I have been invited for an assessment& interview, but when I looked back on the JD I have just noticed that they ask for a 2:1 degree , but I have a 2:2 ( due to some personal issues I had 3rd year) However in my CV the I didn’t mention my grade and during the application process I wasn’t asked. What do I do now? Just let the hiring manager know about directly or mention it during the interview first thing? Whats best solution?

                      1
                      0 Comments

                      Graduate Student

                      Hi! Looking for some advice regarding hiring processes. I completed 2 interviews with the company and they emailed to say they "want to put me forward for the job" and asked for references, passport, and for me to do a background check. I didn't hear anything for a week, so then emailed to check on my application status. They responded saying they would get back at the end of that week. Its been 2 weeks since. I emailed last week to ask for an update and have not received a response. Thoughts?

                      3
                      6 Comments

                      ComEd

                      Got booted from my former position about 4 years ago, which I LOVED. I have the impression I was "kept" in sympathy. Now that I have my feet beneath me, I feel like I'm running in place. Over the past 2 years, I've probably applied for about 100 positions in other departments. True, a few were unlikely moonshots, but for the most part I didn't misrepresent myself. Am I the world's worst interviewer? Otherwise.. shouldn't I have been accepted elsewhere, by choice?

                      2
                      4 Comments

                      Glassdoor has 2,105 Change Healthcare reviews submitted anonymously by Change Healthcare employees. Read employee reviews and ratings on Glassdoor to decide if Change Healthcare is right for you.