ChannelAdvisor Reviews | Glassdoor

ChannelAdvisor Reviews

Updated January 4, 2019
190 reviews

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3.1
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ChannelAdvisor CEO David Spitz
David Spitz
66 Ratings

Employee Reviews

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Pros
  • "Great benefits, awesome team play, great boss" (in 21 reviews)

  • "Great people that are not only smart, but care about the work" (in 14 reviews)

Cons
  • "the structure, you cant even work from home on occasional days, can be ruthless" (in 6 reviews)

  • "They pretend to care about work/life balance but all that matters is perception" (in 6 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "E-commerce Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - E-commerce in London, England (UK)
    Current Employee - E-commerce in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ChannelAdvisor full-time (Less than a year)

    Pros

    Great management team
    Work with hard working people
    Good incentives
    Happy environment
    Great training scheme
    Good encouragement
    Healthy competition

    Cons

    I can't think of any, I am quite new so the novelty hasn't worn off yet!!!!

    ChannelAdvisor Response

    Feb 21, 2018 – Senior Corporate Recruiter

    Thank you for taking the time to share your positive experience at ChannelAdvisor! We strive to hire passionate, hard-working employees who will help take our teams to the next level. We love that... More


  2. Helpful (4)

    "You Get What You Put In"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ChannelAdvisor full-time (More than 10 years)

    Pros

    Spoiler Alert: Former employees, across all businesses, in all industries, who choose to use Glassdoor as their venue to share feedback were never able to effectively do so with their organization. They typically lack problem-solving skills, a solution-oriented attitude and the resilience to overcome challenges - that are guess what- inherent in having a job!

    For a decade, I've seen this business evolve, grow, face challenges, overcome them, learn from them, apply them, and 17 years later, still be in business when others are not.

    1. The Sky is the Limit: if you show interest, curiosity, initiative, and work ethic, you can name your job here. You can move across divisions, move upwards, take on new roles, etc. Executives at this company (some who have the tenure) have sat in these very shoes and lived it, owned it, and moved on and up.

    2. Trust and Credibility are Earned: Yes, that's right, you may have to prove yourself and be a contributor. And once you've done that (it doesn't take long) flexibility, trust, credibility and benefit of doubt are no-brainers.

    2. High Reward come with High Skill: Crazy logic, but if you show up to work, learn this industry, apply it to your role, help the business be better, participate in or even suggest solutions, you're rewarded. Not just in compensation, title, or increased responsibility, but with skills and opportunities that will arm you for a successful career, wherever that may lead.

    4. Your Life is Actually More Important: Despite what you may read, the culture IS employee- first. Parents do not miss school meetings, orientations, athletic games. Dogs get let out, errands get run, and life is handled in addition to being paid and having a fulfilling career. Unfortunately, like all organizations, there are low performers who abuse the privileges.

    5. The Biz is Legit: No matter you go, what you do, when or how you leave ChannelAdvisor, you will be exposed to and directly impact the largest names in retail, the biggest players in ecommerce, and will develop personal relationships with contacts at these partners - Amazon, Walmart, Google, Facebook, FedEx. This organization has earned its place in the industry and it has been because of results high performing employees have provided over the years and continue to.

    Cons

    Growth: Sounds like a pro, but for anyone with a shred of experience, growing pains are tough. They're messy, there is no single solution to every challenge, but the commitment to evolve, adjust and listen is in the company's DNA. It always has been, and it's why the organization has successfully been in business for almost two decades. While you see other businesses in the Triangle needing to take the business private again, selling to a competitor, being acquired by a larger company, ChannelAdvisor still calls the shots on the goals and strategic framework we are working towards.

    Change Management: Change is hard. It's part of life and it's inevitable. Another crazy concept, but the leadership team at the highest level wants to reward high performers and reward them well. They also want to remove dead weight so high performers with high potential have the opportunity to work with ALL high performers with high potential.

    Advice to Management

    All-in, we're doing really well. We are competitive in all we offer our employees - benefits, stability, growth and compensation. Our culture is shifting and evolving, and that is ok. Continue to put action into place from feedback received. Moving quick, being agile and admitting where we are developing is part of who we are and who we should always be.

    ChannelAdvisor Response

    Sep 28, 2018 – Chief Executive Officer

    I’d like to personally thank you for taking the time to write such a detailed and thoughtful note. You captured so much of what we value very well, from accountability to collaboration and... More

  3. "A good place for local people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at ChannelAdvisor full-time

    Pros

    nice people to work with
    relatively productively
    good work/life balance
    international exposure

    Cons

    in a niche market
    face some competition from big companies

    ChannelAdvisor Response

    Nov 12, 2018 – Chief Executive Officer

    Thanks for sharing your feedback! I especially love your comments around people as this is exactly the kind of environment we want people to feel. Sounds like you may have moved on from... More


  4. Helpful (6)

    "Inside Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ChannelAdvisor full-time

    Pros

    Generally fun atmosphere, social events, lots of young people, opportunities for bonuses, reasonable work/life balance

    Cons

    High turnover and atmosphere of confusion/uncertainty at times can take a toll on morale. Sometimes lack of clarity and unrealistic sales metrics.

    Advice to Management

    Don’t treat everyone as expendable and watch out for some of the problems with hierarchy/turnover from within...

    ChannelAdvisor Response

    Oct 30, 2018 – Chief Executive Officer

    I’d like to thank you for taking the time to share your thoughts about the role. It sounds like you may have already moved on but regardless, I’d love to hear more from you if you’re willing to... More


  5. Helpful (1)

    "BI engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ChannelAdvisor full-time (More than 3 years)

    Pros

    The company encourages employees creativity and gives more scope to grow in career

    Cons

    I don't see any cons at channel advisor

    ChannelAdvisor Response

    Sep 20, 2018 – Director, Talent Acquisition

    Innovation and the opportunity to chart the future of commerce is what we promise to our employee! Thank you for growing your career with us and keep the creativity coming! We appreciate your... More


  6. "Great Place to grow!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enterprise Sales in Raleigh, NC
    Former Employee - Enterprise Sales in Raleigh, NC
    Recommends

    I worked at ChannelAdvisor (More than a year)

    Pros

    health benefits, location, market potential/share, intelligent employees

    Cons

    bureaucratic, not a lot of well-facilitated performance management

    ChannelAdvisor Response

    Aug 20, 2018 – Director, Talent Acquisition

    We love hearing you enjoyed your time at ChannelAdvisor and you were able to grow your career! We too think we have some of the best talent who are capable of capturing the opportunity that is in... More


  7. "Happy employee!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Denver, CO
    Current Employee - Sales Manager in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ChannelAdvisor full-time

    Pros

    An awesome place to work

    Cons

    None that I can think of

    ChannelAdvisor Response

    Jul 9, 2018 – Director, Talent Acquisition

    We recognize people have choices on where to work and we are happy you have chosen ChannelAdvisor! Thank you for your passion and feedback!! #passion #people

  8. "Financial Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ChannelAdvisor full-time

    Pros

    Great culture and work environment

    Cons

    Large organization, often hard to meet other people

    ChannelAdvisor Response

    Jun 25, 2018 – Director, Talent Acquisition

    Thank you for taking the time to provide us feedback. We know that talented people can work anywhere, so ChannelAdvisor works hard to create an environment where passionate people thrive. Keep on the... More


  9. "Improving and learning"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Morrisville, NC
    Current Employee - Software Engineer in Morrisville, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ChannelAdvisor full-time (Less than a year)

    Pros

    Excellent culture of sharing and learning all together. Excellent opportubity to create new stuff and canalize the proffesional career into product development as such. Well paid.

    Cons

    Sometimes is a bit messy but things are getting better and better

    Advice to Management

    Keep on opening to new and innovative ways to revolutionize ecommers as it is and will keep being one of the main sectors of the world.

    ChannelAdvisor Response

    Jun 25, 2018 – Director, Talent Acquisition

    Thank you for commenting positively on our culture! We love hearing that you are energized by the ecommerce industry and the challenges it presents. Curiosity is a core value of ours and we will... More


  10. "Great company that keeps getting better."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Development Representative in Morrisville, NC
    Current Employee - Sales Development Representative in Morrisville, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ChannelAdvisor full-time (More than a year)

    Pros

    -Great growth opportunities
    -Increasingly fun and fair place to work
    -Amazing leadership
    -Smart coworkers
    -Industry leading technology and the landscape makes it a challenging sale

    Cons

    -The sales department used to lack any real semblance of structure which cause some riffs currently but they’re being ironed out by the day and shouldn’t matter any longer in a few months.

    Advice to Management

    -GRIT ;)

    ChannelAdvisor Response

    May 10, 2018 – Director, Talent Acquisition

    Thank you for taking the time to share your experience! It’s awesome to hear you think the work environment is not only fair but FUN! In the past year, we have invested in the development of our... More