Chapters Indigo Reviews in Canada | Glassdoor

Chapters Indigo Canada Reviews

Updated July 15, 2017
76 reviews

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3.2
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Heather Reisman
33 Ratings

76 Employee Reviews

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Pros
  • Decent discount on books and other products (in 10 reviews)

  • great employee discount (all merchandise not just books) and ability to borrow books is brilliant (in 17 reviews)

Cons
  • Can't survive on minimum wage with less than 35 hours a week (in 22 reviews)

  • no one (except the managers) work full-time (in 16 reviews)

More Pros and Cons

  1. "Seasonal"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Seasonal Customer Experience Representative in Ottawa, ON (Canada)
    Former Employee - Seasonal Customer Experience Representative in Ottawa, ON (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Chapters Indigo part-time (Less than a year)

    Pros

    Great atmosphere, 30% off, not a lot of pressure

    Cons

    minimum wage, hard to


  2. "Books and fellow book lovers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Leader in Cobourg, ON (Canada)
    Current Employee - Customer Experience Leader in Cobourg, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Chapters Indigo part-time (More than 5 years)

    Pros

    Love the relationships I've built and nurtured with regular customers as well as coworkers. Easy going environment as far as retail goes.

    Cons

    Very few opportunities for moving up in the company outside the GTA. Very hard to make a living on part time and minimum wage.

    Advice to Management

    Find a way to recognize the value of employees who build lasting relationships with customers and not simply looking at how many add ones we sell or how much $ we raise for your charity.

  3. "Indigo Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Indigo Tech in Waterloo, ON (Canada)
    Former Employee - Indigo Tech in Waterloo, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Chapters Indigo part-time (More than a year)

    Pros

    I suppose it's a fine part time job for a student or extra income.

    Cons

    Only allow for part time, many people who have worked there for years barely making more than minimum wage, working around 25 hours a week. They also don't allow you to advance from within as its company policy.


  4. "customer experience representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Vancouver, BC (Canada)
    Former Employee - Anonymous Employee in Vancouver, BC (Canada)
    Recommends

    I worked at Chapters Indigo (Less than a year)

    Pros

    they were friendly and kind ,the ambient was friendly ,due the nature of business the customers were polite and nice . the environment was safe clean and very calm.

    Cons

    they didn't provide a good and sufficient training and orientation the manger should tell us when go for break she some times forgot that .

    Advice to Management

    There should be an organized schedule for staff break and lunch breaks.THe staff place for rest and eat was really messy and lots of stuff were stored there always.


  5. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Experience Representative in London, ON (Canada)
    Former Employee - Customer Experience Representative in London, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Chapters Indigo part-time (Less than a year)

    Pros

    Worked over the xmas holidays, it was quick paced so the shifts went by quick, there was, good training, and a nice discount for xmas gifts

    Cons

    After xmas holidays were done the emphasis on quotas and sales vs customer service was too much for me but may be ok for thers.

    Advice to Management

    Management while I was there was very supportive and helpful. Management while I was there was very supportive and helpful.


  6. Helpful (1)

    "CER- part time."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CER in Winnipeg, MB (Canada)
    Former Employee - CER in Winnipeg, MB (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Chapters Indigo part-time (More than a year)

    Pros

    - being surrounded by books.
    - coworkers were friendly and likeminded.
    - being able to borrow books.
    - a good job for high school/university students.
    - 30% discount & the borrow a book program.

    Cons

    - bully managers. they were hard to approach and loved to gossip with fellow coworkers about other employees. very high school, clique-y kind of vibes.
    - no room for growth. only managers are considered "full time."
    - low pay, don't expect to survive off 11 dollars an hour.
    - can be very physically exhausting.
    - don't even bother having mental health issues, the managers won't believe you, & will think you're just trying to get a day off when you call in.
    - short breaks/unpaid lunch.
    - inconsistent hours. Can work 4 shifts one week. Get 1 shift the next. Sometimes you only get 2 shifts for a two week span.

    Advice to Management

    treat your employees like human beings.
    respect their availability.
    need benefits for long time employees, even if they don't meet the hours needed.
    practice what you preach.


  7. Helpful (1)

    "Great PT Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Head Cashier in Ottawa, ON (Canada)
    Current Employee - Head Cashier in Ottawa, ON (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Chapters Indigo part-time (More than 5 years)

    Pros

    I've been working here for five years and I do love working here due to amazing coworkers.
    Everyone is enthusiastic and truly want the customer to have the perfect experience.
    Great employee discount

    Cons

    No Full time work available, many people have two jobs to support themselves
    Hire managers from outside the company
    High turnover rate

    Advice to Management

    Allow long time employees to get full time hours and/or manger positions as an incentive to stay. Many great employees leave because of the lack of full time positions.

  8. "Seasonal Experience"

    StarStarStarStarStar
    Current Employee - Customer Experience Representative in Pointe-Claire, QC (Canada)
    Current Employee - Customer Experience Representative in Pointe-Claire, QC (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Chapters Indigo part-time (Less than a year)

    Pros

    Awesome community, always engaging, great perks and great products.

    Cons

    You're going to spend all your money there.

    Advice to Management

    No complaints!


  9. "It was a good place to work."

    StarStarStarStarStar
    Former Employee - Customer Experience Representative in Calgary, AB (Canada)
    Former Employee - Customer Experience Representative in Calgary, AB (Canada)

    I worked at Chapters Indigo part-time (Less than a year)

    Pros

    Books. So many great choices. Getting to see the books before anyone else.

    Cons

    The staff can be a little snobby about genres. It's retail so there's that.


  10. "Chaotic but fun"

    StarStarStarStarStar
    Former Contractor - Floor Sales in Oshawa, ON (Canada)
    Former Contractor - Floor Sales in Oshawa, ON (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Chapters Indigo as a contractor (Less than a year)

    Pros

    Worked at Chapters during the holiday season. Warm and friendly environment. Better than most part-time jobs and the hours are great during the holidays.

    Cons

    Can be hectic during Holiday season. Management wasn't comprehensive, not enough hired employees during the holiday season equaled mass confusion.


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