Charles River Development Implementation Manager Reviews | Glassdoor

Charles River Development Implementation Manager Reviews

12 reviews

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Implementation Manager

2.1
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Charles River Development President and CEO Peter Lambertus
Peter Lambertus
7 Ratings

Employee Reviews

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Pros
  • Work happens at a good cadence so good work life balance (in 15 reviews)

  • Charles River is a good place to work with some very smart people (in 28 reviews)

Cons
More Pros and Cons

  1. Helpful (4)

    "Are you up for a challenge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Implementation Manager in Burlington, MA
    Current Employee - Senior Implementation Manager in Burlington, MA
    Neutral Outlook
    Disapproves of CEO

    I have been working at Charles River Development full-time (More than 3 years)

    Pros

    Lots of smart people. Ability to work with some very high profile clients. Good technology and pretty current. Will be given a fair amount of lattitude to get your job done.

    Cons

    Corporate culture is fairly sterile. It's mostly about getting the job done and you're just another body. No tuition reimbursement unless you plead a case for it. Firm way over promises to clients which creates havoc later on.

    Advice to Management

    Talk to your employees and enough with the b.s. and finger pointing. Mananagement is always looking to blame their failures on someone lower on the totem pole.


  2. Helpful (34)

    "The straight scoop."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Manager in Burlington, MA
    Current Employee - Implementation Manager in Burlington, MA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Charles River Development full-time (More than 5 years)

    Pros

    The core product suite remains the standard by which many of the other industry leading OMS and compliance platforms are measured. A near perpetual focus on improving the product and its features. A consistently deep sales pipeline means no shortage of projects or “utilization” opportunities in the professional services area. Highly cerebral and no-nonsense culture with a constant emphasis on driving results and performance. “Type A” individuals will usually thrive here, but burnout is a huge risk. Slackers take note: you will usually be dispatched back to the Linkedin Jobs board within 12 months if you make it through the gauntlet. CRD is exceptionally selective hiring and recruiting standards for new hires and associates. Charles River looks great on a resume (assuming you can wait out that mandatory non-compete employment agreement) and you will develop a great network of buy and sell side clients and business partners. Pays 20%+ above industry average (but no equity).

    Cons

    Here is the truth. Brutal, austere, and frankly baffling culture with inconsistent leadership or philosophical direction from on high. Not employee centric. Holiday parties are in January (to save money?) and 45-50 hour work weeks are the norm. Departments are in silos and there is poor communication and cohesion in the ranks. Group think is a problem and many are afraid to present opinions which vary from the leadership's. Culture of blame pervades (especially when clients terminate or potential mammoth deals might fall through). Periodic house cleaning is common and it keeps everyone on their toes (and their resumes up to date). Turnover (voluntary and involuntary) tends to be much higher than average and it seems to increase the higher up the ladder you go. (VP and above can be the professional equivalent of the “Everest Death Zone” so be extra careful if you are in contention for that senior VP role. It could go either way and you probably won’t see that pink slip coming on that fateful Friday morning in December). If you need job security, you may want to think twice before saying yes. Firm likes to experiment with new (and somewhat hastily designed) service and delivery models every couple of years to replace the previous organizational models that fell short of the owner’s expectation. This can mean frequent staff reorgs, role modifications, “cheese moving” and widespread confusion as to what the thought process is on the second floor. They also have a tendency to pull mid/senior level executive talent in from the outside (versus promoting from within) so career path is limited (where you start is probably where you will finish). Remember those selective hiring standards? Because of them, the firm is perpetually understaffed and under the gun to deliver on those lofty sales commitments. Many implementers burn out by year 4 so there is a limited pool of truly experienced personnel for projects. Lots of managers...not a lot of implementers.

    Advice to Management

    Treat your people like assets (instead of disposable inputs) and you will quadruple the value of the firm. Fire less. Inspire more. Lead by example. Create a legacy for those who have helped you make CRD what it is. Give some equity to those who are deserving and align those interests.

  3. Helpful (16)

    "If you have an ounce of self respect do not join this firm."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Implementation Manager in Burlington, MA
    Former Employee - Implementation Manager in Burlington, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Charles River Development full-time (More than 3 years)

    Pros

    None & I absolutely mean it. Any pros mentioned about this firm are posted by HR or the recruitment team to suppress any real reviews about this firm.

    Cons

    Tons :
    1) 9 hour weekdays, if you step outside your cubicle, then you are expected to compensate for that time. Managers keep track of when you come in, how many coffee breaks you had, how long you ate lunches and when you left from office.
    2) Managers allowed to come to office once or twice a week, for the remaining time they are allowed to work from home. But for other employees there is absolutely no flexibility.
    3) No mentoring for new individuals, people are just thrown on client sites with out sufficient support. Despite of all the product bugs and no support from the development managers, It's your job to make it work. If you do make it work then you just did your job, there is no recognition or award. If you failed then you just became a scape goat, you need to find a new job soon.
    4) Total compensation is poor, base salary is 7-8% above the market rate. But if you account for 9 hour weekdays (11.11% more work ) then you are actually at loss.
    5) Bonuses are only for professional services employees, development teams don't have bonuses hence the no-support attitude. And what ever bonuses they do give, don't even match market standards.
    6) Max bonus for IC/IM/Sr. IM is 6/8/10% of base. Bonus calculation is totally skewed, they have a 40%-60% breakup. 40% is for utilization & 60% discretionary, totally depends on your manager. Guess what you don't control your utilization & neither are there any metrics to define the other 60%.
    7) Annual review is used by managers and directors to express their insecurity, fear & personal grudges. They give you a poor rating and/or they may ask you to report to your peer so that you resign yourself.
    8) There is no career path. Do your job, take your salary and go home. That's the kind of attitude management has.

    Advice to Management

    Respect your employees rather than treating them as disposable entities.


  4. Helpful (2)

    "Great technology and understanding of business...average methodology and people-management skills"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Manager in Boston, MA
    Current Employee - Implementation Manager in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Charles River Development full-time (More than a year)

    Pros

    Excellent exposure to financial services business processes and workflows, strong technology-base and relevance in the market

    Cons

    Still runs like a small company - average adoption of industry best practices and approaches to managing initiatives and people....they can do better

    Advice to Management

    Need a new game plan for building/maintaining client relationships...


  5. "Overall good place to work, with some flaws"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Implementation Manager
    Former Employee - Implementation Manager
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Charles River Development full-time (More than a year)

    Pros

    --Compensation very competitive
    --Benefits package solid
    --A lot of talented, bright people will be your cohorts
    --Training is emphasized and encouraged
    --A lot of chances for different projects and job roles
    --Some good managers

    Cons

    --For IM's and IC's - heavy travel (but you know that going in)
    --Middle management has the typical tech company problem - people promoted into management because they were good at the job, not because they will be good managers - with predictably poor results
    --Upper leadership seems to drift a lot, somewhat directionless

    Advice to Management

    --If you have a pool of people doing a job, the person who is best at that job MAY NOT necessarily make a good MANAGER of those people. Different skill sets.
    --Set some kind of meaningful, strategic direction for the company, communicate it, and stick to it


  6. Helpful (4)

    "If you must, get in and out in a few years."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Manager in New York, NY
    Current Employee - Implementation Manager in New York, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Flexibility between work and life. Good learning experience for independent, hardward working and self motivative individuals.

    Cons

    Dishonest management, promise you the world to get you to sign on the dotted line. If you are looking for career opportunities this is not the place. If you must work here, get in and out in under 3 years. Non compete contract makes is designed to force you to stay once employeed.

    Advice to Management

    Create incentives to make employees want to stay for the long term.


  7. Helpful (3)

    "Unexciting!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Manager in Burlington, MA
    Current Employee - Implementation Manager in Burlington, MA

    Pros

    Good product and excellent training.

    Cons

    Commuting in traffic and work-life balance.

    Advice to Management

    Clearly define teams.
    Communicate with new staff members so that they can quickly integrate into the organization and be productive.

  8. Helpful (11)

    "Charles River Development - Conundrum"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Manager in New York, NY
    Current Employee - Implementation Manager in New York, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Learn to work with Hedge Fund and Asset Management clients. Flexibility in scheduling. You get some good experience in the asset management space. If you are hands on with software, SQL and databases you can survive. If you have even more ability to use C# or other programming languages for integration you will be better off than most.

    Cons

    Poor Management. Bad support and communication. Very little help from others. Management and seniority is developed by proximity to headquarters.

    Don't expect mentoring here. The quality of personnel is somewhat bad at this organization.
    Advancement is limited. This is a place to get core skills in asset management software and work flow.

    Advice to Management

    Instill better management tracks, career tracks. Work with a management consulting company to create incentives and value based compensation.


  9. Helpful (3)

    "good for 6 months but bad for long term"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Implementation Manager in London, England (UK)
    Former Contractor - Implementation Manager in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Charles River Development as a contractor (More than a year)

    Pros

    Great people, flat structure so you get things done faster. Great place for learning and sharing so you understand how Charles river fits in the financial environment. Very relaxed atmosphere. Great product built by some very smart people. its also implemented and supported by people who know how to do it right

    Cons

    where to start, everything here is the bare minimum that goes for pension, benefits and insurance the salary is ok. if you have career ambitions avoid this place at all costs. I can go on and on I second and support all the cons mentioned about this company.

    Advice to Management

    no point the owners do not care,


  10. Helpful (3)

    "Charles River Development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Manager in London, England (UK)
    Current Employee - Implementation Manager in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Charles River Development full-time (More than a year)

    Pros

    Charles River leads the field in the 1 stop shop OEMS space.
    Impressive client base.
    Quality of employees.
    A current and robust technical platform.
    CRD feels well positioned.

    Cons

    Small company growing bigger.
    Company buy in closed even at director level (shares, options etc)
    Still very US-centric.
    Sites need to control their own P&L .