Charles Schwab Reviews in Arizona | Glassdoor

Charles Schwab Arizona Reviews

Updated February 2, 2017
33 reviews

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Arizona

2.0
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Charles Schwab President and Chief Executive Officer Walt Bettinger II
Walt Bettinger II
15 Ratings

33 Employee Reviews

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Pros
Cons
  • call center enviroment and metrics are always being monitored (in 75 reviews)

  • The seems to be a lack of a proper work/life balance (in 25 reviews)

More Pros and Cons

  1. Helpful (7)

    "Not sure where all these 4 and 5 stars are coming from? Paid posters?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Manager in Phoenix, AZ
    Former Employee - Relationship Manager in Phoenix, AZ
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Charles Schwab full-time (More than 5 years)

    Pros

    Very nice people work there and if you are a client, you could not ask for a better place to have an account. They have everything for clients.

    Cons

    Management micromanages you to death. They measure everything, how many pees you take a day, how many times you breathe, how many times you aren't pounding the phones yet still having to sound like you are relaxed and perky. Great job for a perky college grad trying to get going in this industry but a horrible place for experienced staff. They are the wal-mart of the industry and you are treated like it. Raises are teeny, bonuses never live up to how hard you work.

    Advice to Management

    Be as nice to your employees as you are your clients. The top people of this company are billionaires. Can you be a little more generous? When you die, you aren't taking that money with you. Well, maybe they will bury it in the coffin with you.


  2. Helpful (6)

    "Little advancement opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Information Systems Engineer in Phoenix, AZ
    Current Employee - Information Systems Engineer in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook

    I have been working at Charles Schwab full-time

    Pros

    Standard benefits healthcare, 401k matching.
    No limit on sick time accrual.
    Sabbatical after 5th year.

    Cons

    No promotion opportunities.
    Salary is on the low end of the curve.
    Not much discount for brokerage services.


  3. Helpful (1)

    "Client service manager"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Ahwatukee, AZ
    Current Employee - Anonymous Employee in Ahwatukee, AZ

    I have been working at Charles Schwab (Less than a year)

    Pros

    Stable company, been around for a long time

    Cons

    Closed-minded leadership, no flexibility on hours or location


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (4)

    "Depends on what you are looking for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Phoenix, AZ
    Current Employee - Product Manager in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Charles Schwab (More than 3 years)

    Pros

    1. Great Work/Life balance
    2. Good pay for workload

    Cons

    1. Like most young companies - big, but has a lot of growing up to do.
    2. Very paternal management culture style.
    3. Very little advancement opportunities - (good and bad of employees with long tenure). Bad being that senior positions are generally filled by employee attrition rather than talent.
    4. Almost non-existent field training opportunities - management practically discourages.
    5. Generally working remote is not an option.
    6. Company is not as innovative as they market - a customer may get a cool new investment tool, but an employee is probably going to be running on an xp machine.

    Advice to Management

    Practice what you preach. Follow up on progress. Understand the difference between a manager and a leader, power and authority.


  6. Helpful (2)

    "Retirement Plan Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook

    I worked at Charles Schwab full-time (More than 3 years)

    Pros

    Meeting quarterly with Senior Management, Exe VP's.

    Cons

    Company has a high turn over rate. Consider reading up on taking a Series 7 and 66 exams. Without having them your tenure will be very short lived. Would expect the company to really do a lot of in house training to get everyone to pass the exams considering the cost of hiring and firing employees.

    Advice to Management

    Work on retention. Why let good people go. Examine why people are being let go. Work with the individual. Major problem is that not permitting representatives to truly resolve issues and improve the knowledge base. The knowledge base happens to be the worst I have seen. You have to many different locations to obtain information this is extremely confusing and frustrating.


  7. Helpful (1)

    "Technical Support Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Specialist II in Phoenix, AZ
    Former Employee - Technical Support Specialist II in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook

    I worked at Charles Schwab full-time (More than 5 years)

    Pros

    pay scale is more than fair and they adjust often enough. Awesome customer service training

    Cons

    no time off; they don't honor vacation or the benefits they offer

    Advice to Management

    Stop counting bathroom breaks against your employees and honor your promises


  8. Helpful (5)

    "PC"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Charles Schwab full-time (More than 5 years)

    Pros

    This was a great place to work sometime ago. As an employee you knew you cared for. Those days are long gone and they are not coming back.

    Cons

    The only way to get promoted is to put your nose up managements back side. Managers only want to hear how good they are. Never the truth. There is no training for managers, so maybe it is not their fault they are so bad at their job. They work in fear of their positions like everyone else does. Pay is not good, and getting worse. They change the pay and what it takes to get a good bonus every year. Morale is very bad.

    Advice to Management

    Why are we still using windows XP. I can not get to some of the companies own web sites! Train managers how to do their job.


  9. Helpful (10)

    "A complete and utter let down from day 1, and it only got worse. Worst place Ive ever worked."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Registered Representative in Phoenix, AZ
    Former Employee - Registered Representative in Phoenix, AZ
    Doesn't Recommend
    No opinion of CEO

    I worked at Charles Schwab full-time (More than a year)

    Pros

    Good health insurance
    There are some good/genuine people that work there.

    Cons

    I had such high hopes going to work here. I really thought it would be a great company to work for. I could not of been more wrong. I worked in their Service Center (Phoenix) for a year and a half.
     If you're Series 7 licensed I recommend AVOIDING this position at all costs.

    -It's all about the company. Not the employee. Youre just a robot/monkey here.

    -Micro-managing at a level I've never seen. So many stats that you have to try to "adhere" to its unbelievable. Including one that requires you to hang up FIRST from every call you're on 80% of the time. If you're lacking in any stats believe me you will be spoken to. You'll feel like you're 12.

    -The most unrealistic and quite frankly ridiculous "coaching" from their people that monitor your phone calls. Some of which have never worked a customer service/phone job in their life.

    -Every meeting was about something new you were going to have to start doing, or something they were taking away from you....or something the "team" needed to improve. Never was there anything that the company did for the employee during my time there.

    -Misleading interviews and training. You're told one thing, then when you get put on the job, you're suddenly notified that there's a whole other aspect you were never informed of (they call them "opportunities" but for the most part it's about bringing in new assets/sales, which you are not rewarded for as you would be at some other firms. They say it affects your bonus, but that's a whole other story.

    -Red tape everywhere. Get a bad score from a client that was undeserved? Don't even think about getting it removed from your record. They'll say it has to go to this manager, then that manager, then get approved. It won't. I saw multiple cases.

    -Bonuses: I was told they averaged one amount when I interviewed, and that number seemed to get lower during each conversation I had about it from that point on.

    -Don't even think of getting a day off work if that days not available. 0 flexibliity...If you call in sick, or you're running a little late, that's a negative and goes against you.

    -Negativity is rife. They will pump you up and be positive all through training. Once you get on the floor you realize most of the people there hate their job and gossip abounds everywhere. They'll tell you how lucky you are that you got hired and that they turn a lot of people away, but the reality is they have a job posting out there almost all the time which should tell you what a revolving door position it is....and they will hire just about anyone.

    Advice to Management

    1. Take care of your employees better. Do things for them. Help make their job easier, not harder and more difficult to do.
    2. Tell your Directors (who literally sit 10 feet away) to go out on the floor and introduce themselves to all the hard working employees. Maybe tell them you appreciate the job they do? Do something for them? Other than a silly email that they copy paste and just say's "Great job!"
    3. How about asking your employees "How can we do better? What would make your job better?"
    4. It never fails to amaze me that big companies can't grasp this simple fact: Take care of your employees, and they will take care of you.
    5. Treat your large staff of SC workers with more respect. Treat them as the professionals you hired them as. Not as slave workers.. You're not exactly paying top dollar, but you sure want hold employees to the highest level of performance. There are other things as important as your trillion dollar goals (which everyone's heard enough about)


  10. Helpful (1)

    "Employees are nothing special here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Information Technology in Phoenix, AZ
    Former Employee - Information Technology in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Charles Schwab full-time (More than a year)

    Pros

    They follow industry standard procedures and protocols

    Cons

    Employees are treated as they they are easily replaceable. The employees are more like sheep. Don't expect move up in ranks.


  11. Helpful (3)

    "Participant Services is an awful department to work in at an otherwise great company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Participant Services Representative in Phoenix, AZ
    Current Employee - Participant Services Representative in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Charles Schwab full-time (More than a year)

    Pros

    great benefits, overall good company to work for.

    Cons

    Your overall work experience can vary greatly depending upon which department you work within. Participant Services is a very difficult role to work within because you are valued only as a statistic. This being said, morale is very low and most employees within this department are just looking for a way out.

    Advice to Management

    Stop seeing your employees as a statistic.



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