Charles Schwab Reviews in Arizona | Glassdoor

Charles Schwab Arizona Reviews

Updated March 13, 2017
50 reviews

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Arizona

3.0
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Charles Schwab President and Chief Executive Officer Walt Bettinger II
Walt Bettinger II
29 Ratings

50 Employee Reviews

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Pros
Cons
  • very little flexibility with scheduling due to call center requirements (in 86 reviews)

  • The work life balance that is advertised is inaccurate (in 30 reviews)

More Pros and Cons

  1. Helpful (6)

    "High expectations for below average pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Portfolio Consultant in Phoenix, AZ
    Former Employee - Associate Portfolio Consultant in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Charles Schwab full-time (More than 3 years)

    Pros

    Great Fundamentals of Service, Fundamentals of Trading, and Advanced Broker training. They also do a good job of vetting new managers for their core teams.

    Cons

    Merit increases don't even keep pace with inflation. When you're promoted, you don't receive a pro-rata merit increase, and sometimes you're promoted with no promotional pay increase at all. You have to pay up-front for continuing ed, and reimbursement process is tedious. Misogyny exists; it's still a 'boys club', especially in branch offices. Terrible cafeteria, and only 30 minutes for meal break. Inconsistent selection process for managers outside of the core teams; some have zero leadership skills.

    Advice to Management

    More frequent employee surveys, and when the employee survey points out problems, use it as a way to see how management can improve -- just like you do with customer surveys. When managers document items in MyCoaching, allow an area for employee feedback. Coaching sessions should be a two-way communication.


  2. "Business Systems Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Systems Analyst in Phoenix, AZ
    Current Employee - Business Systems Analyst in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Charles Schwab full-time (More than 10 years)

    Pros

    Fiscally conservative and very ethical

    Cons

    Does not promote from within

  3. Helpful (3)

    "Team Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Manager in Phoenix, AZ
    Former Employee - Team Manager in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Charles Schwab full-time (More than 10 years)

    Pros

    Decent benefits, many different departments allow for opportunity to try new positions when you get burned out in your current role

    Cons

    They have become much more focused on metrics than in the past. Employees complain they feel like a number and not a valued member of the firm.

    Advice to Management

    Better communication is needed on changes, both to employees and clients. Many times changes take place with little notice and discussions on the reason and importance of the changes.


  4. Helpful (3)

    "Use them to get your series 7, then immediately look for more money elsewhere."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CS&S Stock Broker and Operations in Phoenix, AZ
    Former Employee - CS&S Stock Broker and Operations in Phoenix, AZ
    Approves of CEO

    I worked at Charles Schwab full-time (More than 3 years)

    Pros

    One of the best series 7 programs in the industry.
    Friendly atmosphere.
    Education and licensing programs available.

    Cons

    Below average pay.

    You will never get a raise. You might get a promotion (usually a lateral one) but you will never be paid more for doing at good job or tenure.

    Promotions (especially to another department, which is most common) seem mainly based on 'who you know'. Knowing someone that knows the hiring manager and can put in a good word matters above all else.

    Advice to Management

    You recognize anniversaries. You do yearly reviews. You just fail to turn them into something meaningful by reflecting them on a paycheck.


  5. Helpful (3)

    "Communication Lacking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intraday Analyst in Phoenix, AZ
    Former Employee - Intraday Analyst in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Charles Schwab full-time (More than 5 years)

    Pros

    - Friendly Environment
    - Excellent Networking Opportunity
    - Dirctor/ Upper Management Involvement
    - Recognition

    Cons

    - Sales Environment
    - Competition Encouraged
    - Quotas

    Advice to Management

    Clients don't expect sales agenda but assistance with accounts. Down a sales route look to Wells for foreshadowing.


  6. "APECIALIST"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - apecialist in Buckeye, AZ
    Current Employee - apecialist in Buckeye, AZ
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Charles Schwab full-time (More than 10 years)

    Pros

    Charles Schwab is a very stable company that invests in a lot of trainings for its employees

    Cons

    Most people get ahead not because they are better than others but when they are close to higher ups

    Advice to Management

    Review your current staff not just based on review from their immediate manager but also level of education, tenure and experience. Some people are stuck in the same position for years not because they are not performing well, but because they don't have people who can help them reach their career goals. It is most disappointing


  7. Helpful (1)

    "Great Company with Potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Systems Analyst in Phoenix, AZ
    Current Employee - Senior Business Systems Analyst in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Charles Schwab full-time (More than 5 years)

    Pros

    Company offers one to do the best they can do for clients. Their mission and values are passionate and it shows by the way workers show up and work hard. Potential for work flexibility

    Cons

    Career paths are lacking. Can be very political. At times there seems to be egos that get in the way of moving forward. Slow to progress.

    Advice to Management

    Trust and Empower

  8. "Risk Analysis"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Risk Analyst, Broker, Retirement Specialist in Phoenix, AZ
    Former Employee - Risk Analyst, Broker, Retirement Specialist in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Charles Schwab (More than 10 years)

    Pros

    Great benefits. Culture mostly good in larger groups. Smaller teams could have issues.

    Cons

    No communication at critical junctures.

    Advice to Management

    Be mindful of team temp.


  9. Helpful (3)

    "Opportunities moved out of Phoenix"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Charles Schwab full-time (More than 10 years)

    Pros

    Solid company, financially secure, consistent bonuses, longevity of many employees.

    Cons

    Move out of San Francisco took years to manage. Morale took a hit around the company. Committed to moving jobs to Denver and Austin, limited growth opportunities for employees in Phoenix. Budgets were tight, limited ability for technical teams to stay on top of new versions, tech.

    Advice to Management

    3 years for geostrat was ridiculous. You need to manage change with more communication and project management. You have lost long term employees as you have limited the location for jobs to be staffed, obvious a cost saving activity.


  10. Helpful (3)

    "Great Benefits, Poor Work-Life Balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Specialist in Phoenix, AZ
    Current Employee - Relationship Specialist in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Charles Schwab full-time (More than a year)

    Pros

    Schwab will teach you valuable insights to the Financial Industry, and will give you all the tools you need to push your career in the financial sector where you want it to go.

    Cons

    I have found that the work-life balance is very poor. The job is very stressful, and it feels like you are chained to your desk all day long. You are limited to a 30 minute lunch, which gives you enough time to scarf down your food to get back to work. I would work somewhere else with less pay to get away from the poor work-life balance.

    Advice to Management

    Emphasize less the need to reach your target numbers, including calls. Stop focusing on the numbers aspect and emphasize the relationship building aspect of the job. Also give people more than a half hour lunch so they have more than 15 minutes to eat their food...


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