Charles Schwab Reviews in Phoenix, AZ | Glassdoor

Charles Schwab Phoenix Reviews

Updated December 12, 2017
198 reviews

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Phoenix, AZ

3.4
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Charles Schwab President and Chief Executive Officer Walt Bettinger II
Walt Bettinger II
119 Ratings

198 Employee Reviews

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Pros
Cons
  • very little flexibility with scheduling due to call center requirements (in 94 reviews)

  • Stresses work life balance and at times is not the most demanding (in 32 reviews)

More Pros and Cons

  1. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Process Analyst in Phoenix, AZ
    Current Employee - Business Process Analyst in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Charles Schwab full-time (Less than a year)

    Pros

    Excellent benefits and pay, and a wonderful culture. Management is committed to ensuring you have the support you need in order to be successful. A sabbatical is provided every 5 years of service.

    Cons

    There really isn't anything that I am not a fan of at Schwab. The only possible thing is that parking isn't great at PEAK.


  2. Helpful (1)

    "The department is a joke!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Risk Analyst in Phoenix, AZ
    Current Employee - Risk Analyst in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Charles Schwab full-time (More than 5 years)

    Pros

    The only pro's were maybe the benefits. I was there for about 5 years and got a sabbatical, other than that it's not the "Best Place to Work" in my opinion as well as everyone else in the department.

    Cons

    The department is a joke, LITERALLY! Management literally run like chickens not knowing what to do there. The best part is that it's a compliance department but they have you under "operations" not under the AML umbrella which of course pays A LOT more, they do this to under pay there associates. Any other financial institution you would go to would pay (at least) 10-15k more!!!!! The managers love to play the "favorite game" and promote those they favor the most, or if your a good "brown noser" and don't work hard you'll defiantly be sure to get promoted.

    Advice to Management

    Step up your management skills, re look compensation and pay more, be humble and be human. Stop being scared to do things and just do it.

  3. "Excellent learning, education, training, benefits and team environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Phoenix, AZ
    Former Employee - Customer Service Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Charles Schwab full-time (More than a year)

    Pros

    Working directly with clientele and FA to provide financial, banking, and brokerage services empowering financial freedom for future security, growth and retirement freedom.

    Cons

    Management was awesome except for a few micro managers which you will find all walks of life. This creates a top heavy payroll which could be changed by having management keep responsibilities that the team that they manage perform everyday.

    Advice to Management

    Keep empowering and delegating employees with the freedom to provide brokerage and financial needs.


  4. Helpful (2)

    "Risk Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Risk Analyst in Phoenix, AZ
    Current Employee - Risk Analyst in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Charles Schwab full-time (More than 3 years)

    Pros

    Great benefits with a great 401k!

    Cons

    Horrible leadership, they don't know how to run a department, doesn't help when there is a new director who was formally a manager that takes over and doesn't know a clue what there doing. They let the manager say and do whatever they want to there associates. So many people have gone to HR and nothing happens, they just tell the managers to fix it. Also horrible communication skills all through out the department.

    HUGE turnover rate!

    Advice to Management

    Listen to your employees when they give feedback to change a process that would highly impact the department. Be fair to all the associates and not have your favorites giving other people higher bonuses and incentive rates, but give it to those who work really hard, and are willing to do the job the right way.


  5. "great job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Services Professional in Phoenix, AZ
    Current Employee - Financial Services Professional in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Charles Schwab full-time (Less than a year)

    Pros

    great environment, company has a great culture

    Cons

    doesn't pay enough, the job can be stressful at times when the office is too busy

    Advice to Management

    hire more young kids


  6. Helpful (9)

    "Master Manipulators"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Specialist in Phoenix, AZ
    Former Employee - Senior Specialist in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Charles Schwab full-time (More than 3 years)

    Pros

    -Loved the team members, if only management would do the same.

    Cons

    WARNING-You will be taken advantage of, and worked to death.

    The company is using its employees to run a bare bones operation. They refuse to hire more people and expect the employees to work themselves to death. Don't be persuaded by the talk of "great exposure to upper management" as these were nothing but empty promises to keep the work horses going as long as possible.

    The bank burns through employees with no regard for them as human beings, and cares only about the bottom line on labor figures. This creates an unnecessarily stressful environment, and horrible client experience.

    The gains from this skeleton crew approach to staffing will never be passed on to the employees, and long term could be the source of some serious regulatory issues with the Bank.

    Advice to Management

    Have a little heart, you employee human beings, not robots. Stop tripping over dollars to save pennies, hiring and retraining is expensive. A hospitable workplace is good for clients and employees alike.


  7. "Great culture! Great opportunity for meaningful service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Specialist in Phoenix, AZ
    Current Employee - Relationship Specialist in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Charles Schwab full-time (More than a year)

    Pros

    The company has a great culture, filled with great people. You'll always be learning in this job, but Schwab provides lots of resources.

    Cons

    There are some times, depending on the time of year that the job can be quite demanding. This job will be great at teaching/improving multi-tasking and achieving new skills.

    Advice to Management

    Management is great, they are always doing their absolute best to adjust to their client's needs and to their employees.

  8. Helpful (10)

    "Horrible experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Charles Schwab (More than a year)

    Pros

    Had zero positive experiences here; very unhappy and stressful place to work.

    Cons

    The worst 6 months of my life. Almost daily team meetings where there is little valuable information shared, just a chance for managers and supervisors to remind team members that they are managers and supervisors. Supervisors, Managers and VPs heavily involved in office politics. There is no privacy, cubicles are constructed so you are either facing someone directly all day or several people are in your peripheral vision. Complained about sexual harassment and management (including VP) swept under rug until finally had to notify HR directly. Poisonous atmosphere; avoid at all costs there are more ethical companies to get your licenses at. I have subsequently worked with former Schwab employees who also literally said they hated their time at Schwab (in Phoenix anyway).

    Advice to Management

    Complete top to bottom overhaul of company culture, which would include getting rid of most of your current lower middle and upper level management. Take sexual harassment claims seriously; you deserved and still deserve a public lawsuit over what happened.


  9. Helpful (1)

    "Great Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Trading Specialist in Phoenix, AZ
    Current Employee - Senior Trading Specialist in Phoenix, AZ
    Recommends
    Approves of CEO

    I have been working at Charles Schwab full-time (More than 3 years)

    Pros

    The culture in the workplace is refreshing and the ability to "Own Your Tomorrow" is completely up to you.

    Cons

    There are some technological gaps that could be addressed but the majority of earnings are invested back into the clients. At some point, the investment will need to flow back into the infrstructure.


  10. Helpful (1)

    "Sr Storage and Backup Architect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Storage and Backup Architect in Phoenix, AZ
    Current Employee - Senior Storage and Backup Architect in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Charles Schwab full-time (More than 10 years)

    Pros

    Good home and work balance

    Cons

    poor telecommuting policy for all


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