Charles Schwab Reviews in Phoenix, AZ | Glassdoor

Charles Schwab Phoenix Reviews

Updated May 22, 2017
209 reviews

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Phoenix, AZ Area

3.8
Star Star Star Star Star
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Approve of CEO
Charles Schwab President and Chief Executive Officer Walt Bettinger II
Walt Bettinger II
125 Ratings

209 Employee Reviews

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Pros
Cons
  • Being a call center limits flexibility (in 81 reviews)

  • The seems to be a lack of a proper work/life balance (in 28 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (6)

    "Financial Services Professional"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Services Professional in Phoenix, AZ
    Current Employee - Financial Services Professional in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Charles Schwab full-time (More than a year)

    Pros

    There is great leadership at Schwab. They care about your career and if you want to go somewhere, they will help you get there if you put in the effort and show dedication. They are really good at hiring as there's a lot of strong talent.

    Cons

    Not many downsides... It's very busy on the phones. They may be understaffed. If you like competition this is the place to be. There is a lot of strong talent.

    Advice to Management

    Keep up the good work when it comes to hiring. Continue to hire people who care. Stop hiring people fresh out of college with the motivation of money.... they will not last and some of them are even bad for the brand.


  2. Helpful (1)

    "Great Culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Trading Specialist in Phoenix, AZ
    Current Employee - Senior Trading Specialist in Phoenix, AZ
    Recommends
    Approves of CEO

    I have been working at Charles Schwab full-time (More than 3 years)

    Pros

    The culture in the workplace is refreshing and the ability to "Own Your Tomorrow" is completely up to you.

    Cons

    There are some technological gaps that could be addressed but the majority of earnings are invested back into the clients. At some point, the investment will need to flow back into the infrstructure.


  3. "Sr Storage and Backup Architect"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Storage and Backup Architect in Phoenix, AZ
    Current Employee - Senior Storage and Backup Architect in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Charles Schwab full-time (More than 10 years)

    Pros

    Good home and work balance

    Cons

    poor telecommuting policy for all


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Great place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Staff in Gilbert, AZ
    Current Employee - IT Staff in Gilbert, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Charles Schwab full-time (More than 10 years)

    Pros

    Lots of flexibility to chart a path of success. The training offered is consistently high quality and readily available. The work culture is by far the best I've experienced.

    Cons

    The Brokerage industry is by nature a highly regulated industry so this has its drawbacks when trying to be and stay on the cutting edge.

    Advice to Management

    Keep supporting change and innovation


  6. "Registered representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Registered Representative in Phoenix, AZ
    Former Employee - Registered Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Charles Schwab (More than 3 years)

    Pros

    Great gateway to get started in the industry. Great way to learn the early stages of ins and outs of being a broker.

    Cons

    And it's a core, You're still a call center rep. You'll be getting hammered with 50 - 70 calls per day. Some are very mundane.


  7. "Quality Assurance Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Quality Assurance Engineer in Phoenix, AZ
    Current Contractor - Quality Assurance Engineer in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Charles Schwab as a contractor (More than 10 years)

    Pros

    Great managers. Great work environment.

    Cons

    Nothing. Everything seems to be perfect.

    Advice to Management

    Keep doing what you are doing


  8. "used to be good"

    Star Star Star Star Star
    Former Employee - Software Development Engineer in Phoenix, AZ
    Former Employee - Software Development Engineer in Phoenix, AZ
    Approves of CEO

    I worked at Charles Schwab full-time (More than 8 years)

    Pros

    good pay benefits. upper management seems to care about employees

    Cons

    low level managers are poorly trained


  9. Helpful (4)

    "High expectations for below average pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Portfolio Consultant in Phoenix, AZ
    Former Employee - Associate Portfolio Consultant in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Charles Schwab full-time (More than 3 years)

    Pros

    Great Fundamentals of Service, Fundamentals of Trading, and Advanced Broker training. They also do a good job of vetting new managers for their core teams.

    Cons

    Merit increases don't even keep pace with inflation. When you're promoted, you don't receive a pro-rata merit increase, and sometimes you're promoted with no promotional pay increase at all. You have to pay up-front for continuing ed, and reimbursement process is tedious. Misogyny exists; it's still a 'boys club', especially in branch offices. Terrible cafeteria, and only 30 minutes for meal break. Inconsistent selection process for managers outside of the core teams; some have zero leadership skills.

    Advice to Management

    More frequent employee surveys, and when the employee survey points out problems, use it as a way to see how management can improve -- just like you do with customer surveys. When managers document items in MyCoaching, allow an area for employee feedback. Coaching sessions should be a two-way communication.


  10. Helpful (3)

    "Customize portfolios to meet financial goals"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Portfolio Consultant in Phoenix, AZ
    Current Employee - Portfolio Consultant in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Charles Schwab full-time (More than 10 years)

    Pros

    Good offer, great co-workers, good tools, competitive salary. Sincere sense of satisfaction in building client relationships. Offer stimulates client engagement.

    Cons

    Way too much work load and no work/life balance. Too much upper and middle management hired from outside the company.

    Advice to Management

    Stop putting so much pressure on new business at the expense of existing clients.


  11. "Ambitious company, too ambitious"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Charles Schwab full-time (More than 3 years)

    Pros

    The culture overall is great. High level leadership are amazing. Middle management is not so great.

    Cons

    Company has done a lot of downsizing. Makes career development challenging.


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