Charles Schwab Reviews | Glassdoor

Charles Schwab Reviews

Updated April 24, 2017
1,603 reviews

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Full-time Part-time

3.5
Star Star Star Star Star
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Charles Schwab President and Chief Executive Officer Walt Bettinger II
Walt Bettinger II
914 Ratings

1,603 Employee Reviews

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Pros
Cons
  • Being a call center limits flexibility (in 79 reviews)

  • The seems to be a lack of a proper work/life balance (in 27 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (5)

    "Financial Services Professional"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Services Professional in Phoenix, AZ
    Current Employee - Financial Services Professional in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Charles Schwab full-time (More than a year)

    Pros

    There is great leadership at Schwab. They care about your career and if you want to go somewhere, they will help you get there if you put in the effort and show dedication. They are really good at hiring as there's a lot of strong talent.

    Cons

    Not many downsides... It's very busy on the phones. They may be understaffed. If you like competition this is the place to be. There is a lot of strong talent.

    Advice to Management

    Keep up the good work when it comes to hiring. Continue to hire people who care. Stop hiring people fresh out of college with the motivation of money.... they will not last and some of them are even bad for the brand.


  2. "Senior specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Specialist in Lone Tree, CO
    Current Employee - Operations Specialist in Lone Tree, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Charles Schwab full-time (More than 10 years)

    Pros

    Work/life balance. Engagement. Atmosphere. Facilities.

    Cons

    Employee growth/ development. Promoting from within. Career opportunities.

    Advice to Management

    Value long term employees


  3. "Director - Financial Crimes Compliance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Positive Outlook

    I have been working at Charles Schwab full-time (More than 10 years)

    Pros

    Ethical company with strong client focus

    Cons

    none to report at this time

    Advice to Management

    None


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Work Hard and Get Paid"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Investment Consultant in Lone Tree, CO
    Current Employee - Investment Consultant in Lone Tree, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Charles Schwab full-time (More than 3 years)

    Pros

    Great people to work alongside, flex time for the schedules. Base salary + monthly commission. Good marketing campaigns drive a ton of business. Most clients are happy to speak to us if we're calling out.

    Cons

    We are a nimble group in the call centers and can take on new tasks or campaigns at any time. Some leads feel like cold calling and take away from people who want to speak to us. After a while call coaching seems juvenile.

    Advice to Management

    They have already started to narrow the focus and eliminate campaigns, continue to eliminate bad leads and dupelicate leads to save time. Let's create a 4x10 schedule.


  6. "Good to work on latest technologies"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Java/J2EE Developer in Austin, TX
    Current Employee - Senior Java/J2EE Developer in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Charles Schwab (More than 10 years)

    Pros

    Job security, Flexibility, and work life balance.

    Cons

    Low salary and little annual increment.

    Advice to Management

    Need to trust contect employee too.


  7. "Great Entry Level Company with some opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Asset Transfer Services in El Paso, TX
    Current Employee - Asset Transfer Services in El Paso, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Charles Schwab full-time (More than 3 years)

    Pros

    Great benefits, good opportunities, bonus's are very competitive,

    Cons

    , Kind of hard to move around and move up. Plenty of employees with 10+ years experience in a position one or two levels above you

    Advice to Management

    many departments are understaffed, could use some review and extra hands especially with all of the growth


  8. Helpful (1)

    "Client Services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Specialist in Deltona, FL
    Former Employee - Client Service Specialist in Deltona, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Charles Schwab full-time (More than 10 years)

    Pros

    Great place to work. They are always trying to improve their process and work with each employee. My time with them was pleasant.

    Cons

    I have nothing to say on that. Managers come and go. Each manager has their own way of managing which can be a little difficult at times. But you get used to it.


  9. Helpful (1)

    "Great place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Charles Schwab full-time (More than 8 years)

    Pros

    Good benefits, great people and flexible working schedule.

    Cons

    Uncertainty looms with movement out of California.


  10. "Good Management, Strong Ethics, Care About Employee Development"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Marketing Manager in San Francisco, CA
    Former Employee - Senior Marketing Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Charles Schwab full-time (More than 5 years)

    Pros

    Strong company with amazing ethics. You feel like you are working for a good cause and the mission of the company is truly to help people.
    Great benefits including sabbaticals
    Lots of opportunities for employee development including management training

    Cons

    Not a big growth company, so it takes a long time to for promotion opportunities
    Highly regulated business which stifles creativity and keeps the vibe of the company a little old school


  11. Helpful (2)

    "Branch Investment Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Representative in Jacksonville, FL
    Former Employee - Branch Representative in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Charles Schwab full-time (More than a year)

    Pros

    Schwab is a great company. They take great care of their clients and they have great products to offer. Far superior to their competition.

    Cons

    Branch comp plan and lead distribution do not match up. Tenured reps get all the best clients. When a rep leaves the other reps pillage the book and replace each client with one of their own unengaged clients deep into retirement. The pay ranges from about 50k - 250k. The tenured reps have some type of secret agreement to sabatage​ the new reps making it very tough to succeed no matter what your skill set. I was in the Jax, FL branch and lasted 2 years before I through in the towel. Not all branches are like this. A good rule of thumb would be to stay away from branch jobs that have 3-4 tenured reps with 10+ years in the same role. Look for branches​ where the manager promotes reps to bigger and better roles. Also, look for equal lead distribution and defined client engagement rules in place that are followed.

    Advice to Management

    Tenured reps with 10+ years should be purged. These reps should not be allowed to take on new clients. If a rep has not spoke to an assigned client that client should be assigned to a new rep.

    Finally, stop hiring Fidelity rejects as branch managers. Hire from the tenured rep population.


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