Charles Schwab Reviews | Glassdoor

Charles Schwab Reviews

Updated May 16, 2017
276 reviews

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2.0
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Charles Schwab President and Chief Executive Officer Walt Bettinger II
Walt Bettinger II
132 Ratings

276 Employee Reviews

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Pros
Cons
  • Being a call center limits flexibility (in 81 reviews)

  • The seems to be a lack of a proper work/life balance (in 28 reviews)

More Pros and Cons

  1. Helpful (3)

    "Customize portfolios to meet financial goals"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Portfolio Consultant in Phoenix, AZ
    Current Employee - Portfolio Consultant in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Charles Schwab full-time (More than 10 years)

    Pros

    Good offer, great co-workers, good tools, competitive salary. Sincere sense of satisfaction in building client relationships. Offer stimulates client engagement.

    Cons

    Way too much work load and no work/life balance. Too much upper and middle management hired from outside the company.

    Advice to Management

    Stop putting so much pressure on new business at the expense of existing clients.


  2. Helpful (13)

    "Not sure where all these 4 and 5 stars are coming from? Paid posters?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Manager in Phoenix, AZ
    Former Employee - Relationship Manager in Phoenix, AZ
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Charles Schwab full-time (More than 5 years)

    Pros

    Very nice people work there and if you are a client, you could not ask for a better place to have an account. They have everything for clients.

    Cons

    Management micromanages you to death. They measure everything, how many pees you take a day, how many times you breathe, how many times you aren't pounding the phones yet still having to sound like you are relaxed and perky. Great job for a perky college grad trying to get going in this industry but a horrible place for experienced staff. They are the wal-mart of the industry and you are treated like it. Raises are teeny, bonuses never live up to how hard you work.

    Advice to Management

    Be as nice to your employees as you are your clients. The top people of this company are billionaires. Can you be a little more generous? When you die, you aren't taking that money with you. Well, maybe they will bury it in the coffin with you.


  3. Helpful (2)

    "Estates and Operations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Estates in Indianapolis, IN
    Former Employee - Estates in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook

    I worked at Charles Schwab full-time (More than 3 years)

    Pros

    Great co-workers and health insurance.

    Cons

    Managers are promoted based off of tenure and test assessments!

    Having knowledge doesn't matter at all.

    Advice to Management

    Request your management has social skills and are not awkward.


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  5. "Senior administrator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Specialist in El Paso, TX
    Current Employee - Senior Specialist in El Paso, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Charles Schwab full-time (More than a year)

    Pros

    Opportunity to obtain licenses, company has many areas to grow. Shifts vary during the week but you don't have to work on the weekends. Great if you don't have a degree and want to quit the restaurant or retail industry.

    Cons

    Many high school graduates with no formal education, 90 percent of hires are women, no cafeteria, mom and pop mentality when it comes to rewarding employees or Holiday's parties.


  6. Helpful (6)

    "Very political."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Managing Director in Lone Tree, CO
    Current Employee - Managing Director in Lone Tree, CO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Charles Schwab full-time (More than a year)

    Pros

    Free retirement advice and trading discounts . New modern facility. If you want a safe place to park until retirement and you don't question how things are done, then this is the place for you. Typical working environment for financial service, banking or insurance.

    Cons

    Rated best place to work by the employees that are just waiting it out to retire. In management you are strong armed to give highest ratings on survey.

    Advice to Management

    Be competitive with other employers that support work life balance


  7. Helpful (3)

    "Revolving door policy at Charles Schwab in Denver location"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Applications Developer in Denver, CO
    Former Employee - Senior Applications Developer in Denver, CO
    Doesn't Recommend
    Negative Outlook

    Pros

    Good company to work at your first year.

    Cons

    On your second year they will harass you on your performance to get you out of the door. If you want to transfer to another group you have to renegotiate your salary and your 2 year cycle begins again.

    Advice to Management

    Charles Schwab investment management group is a worst place to work for.


  8. Helpful (5)

    "Not a great work environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Relationship Specialist in Orlando, FL
    Former Employee - Senior Relationship Specialist in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Charles Schwab full-time (Less than a year)

    Pros

    This one's tough. I try to be positive, and there weren't many things that I liked about this job.

    Cons

    I hope you never have to go to the bathroom. You could get written up. I never called off - one day i got a call at 3 pm, 1 hour before I was supposed to leave. My wife flipped her car and I had to get to the accident scene. Told my manager what was going on and she let me go. The next day I got written up for leaving early. Mind boggling.

    Advice to Management

    Stop doing what you're doing.


  9. Helpful (4)

    "Focused on Clients, Not Employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Specialist in Denver, CO
    Former Employee - Senior Specialist in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Charles Schwab full-time (More than 5 years)

    Pros

    Schwab is conservative, but very focused on clients. The benefits are good, and there is a reasonable work-life balance, depending on your department and job role.

    Cons

    My department had a complete lack of vision and direction, which made for an extremely unstable work environment. Reorganizations happen at least once (sometimes twice) a year, and most come with layoffs or a noticeable volume of employee turnover. Managers are focused on their next ladder move and their "likability," and tend to ignore important personnel and project issues. Trending business/industry models and theories are implemented, only to be disregarded within months when nothing immediately changes. There is little to no employee onboarding or additional training/development after you start, so new employees have to figure things out on their own or make up their own rules. The company places little value on technology, and is behind the curve in providing necessary software and data management tools. Promotions and advancement opportunities are extremely difficult to obtain, and moving to job roles in different departments is next to impossible.


  10. Helpful (5)

    "Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lone Tree, CO
    Former Employee - Anonymous Employee in Lone Tree, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Charles Schwab full-time (More than a year)

    Pros

    Friendly environment, co-works always willing to help you out and get you settle in the role.

    Cons

    If you're in a revenue generating organization, I understand it's great. As the foundation of the company, the HR organization is the worst area to work for with consistent turn over, in the same department and/or the same role, reporting to the same managers.

    Advice to Management

    When an organization has high turnover rate, employees willing to leave without lining up the next job, you have to look at the root cause rather than assuming the issue walked out the door.


  11. Helpful (9)

    "You can do better elsewhere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Charles Schwab full-time (More than 10 years)

    Pros

    The culture is very strong in doing what is right for the customer.

    Cons

    Taking care of the customer is on the backs of the employees. Salaries are not competitive, benefits are pathetic and expect to work long hours. Cost cutting is a constant and investments in the business lacking. Hiring freezes are the norm. The firm is always moving to the next cheapest area or moving out to whatever state gives them a tax break. Not having financial services experience is considered a hiring plus.

    Advice to Management

    There is more to a workforce then cheap labor.


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