Charles Schwab Reviews | Glassdoor

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Charles Schwab Reviews

Updated January 22, 2018
1,823 reviews

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1,823 Employee Reviews

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Pros
  • Fantastic work/life balance and wonderful culture (in 171 reviews)

  • Great benefits and great culture (in 113 reviews)

Cons
  • very little flexibility with scheduling due to call center requirements (in 95 reviews)

  • Work-Life balance is non-existent (in 34 reviews)

More Pros and Cons

  1. Helpful (5)

    "Business Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Lone Tree, CO
    Current Employee - Project Manager in Lone Tree, CO
    Neutral Outlook
    Approves of CEO

    I have been working at Charles Schwab full-time (More than a year)

    Pros

    Decent pay, intelligent employees, respected company

    Cons

    Some departments are hit or miss with respect to good managers. Reorgs are continuous, employees moved to different groups, and job types with no consideration for individual's intended career path. Small cubes in noisy cube-farm spaces for all job types below Director.

    Advice to Management

    Talk to your employees about their career plans before moving then to other groups.
    What is up with your work from home policy? When a lot of us sit all day on WebEx calls with associates all over the US, why do we have to be in a noisy cube-farm office and need VP approval to work remotly?


  2. Helpful (3)

    "DB Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Charles Schwab full-time (Less than a year)

    Pros

    1- Able to dress business casual
    2- Some departments do offer work-life balance
    3- 1 month sabbatical after 5 years

    Cons

    1- No direction or consistent management style. For a small group (within a primarily 401k company), there is little understanding of the product. The department has had two managers (and trying to get a third now) in the past two years.
    2- Upper management not interested in what happens to department personnel, nor direction of department as long as tasks get completed.
    3-Department treated poorly by other departments, not acknowledged in any real way during annual "roadshow', or recognized for merits (managment gives rewards based upon what they think department should get vs. checking in with what personnel may actually want).
    4- Department is very "click-ish", and management does not treat everyone (within same job grade or title)the same (i.e. job tasks, communication, etc.)
    5- Austin-based upper manager has little understanding of product and work flow, and implements goals in a unrealistic manner.
    6- No work-life balance due to the way the personnel and work flow are set up. you wil definitely end up working OT, or you will be told you do not work quickly enough based upon ridiculous/unreliable measurement tools and data.

  3. Helpful (1)

    "Participant Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Charles Schwab full-time

    Pros

    -Company Culture
    -Benefits including 401k and Stock Purchase Plan
    -Good first job out of college
    -Good financial education and experience with participants.

    Cons

    -Constructive feedback was disregarded
    -It was hard to change careers within the organization
    -There was no variety in the position which led to a lot of burn out

    Advice to Management

    -Listen to the feedback of the employees and guide them into other career opportunities.


  4. "Amazing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Charles Schwab full-time

    Pros

    I loved the people and culture

    Cons

    Better benefits and 401k match


  5. "Good Starting Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Charles Schwab full-time

    Pros

    You can get your licenses, you learn a lot about the brokerage industry. Clients are usually very kind. Managers will do their best to help you get where you want to go.

    Cons

    Technology is always broken. Lately, corporate leadership initiatives have been at cross purposes. The promotion process is very slow.


  6. "Financial Service Profesional"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Charles Schwab full-time

    Pros

    Lots of opportunity for advancement. Schwab will pay for certificates to help progress your career. Base pay me seem low but OT is pretty much unlimited

    Cons

    Being on the phone's all day can get repetitive. Besides that there aren't any flaws


  7. Helpful (1)

    "Financial service professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Services Professional in Denver, CO
    Former Employee - Financial Services Professional in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Charles Schwab full-time (More than a year)

    Pros

    Decent salary, fun group of co-workers, training and licensing paid for, opportunity to learn and advance in company, overtime available

    Cons

    Stressful call center environment,

  8. Helpful (1)

    "IT Director of Project Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Charles Schwab full-time (More than 10 years)

    Pros

    Great culture, very collaborative, great benefits, great opportunity to work on different projects and different enterprises within the company. Company continues to grow and provide opportunities. Well run organization, with great leadership at the C & EVP levels. A place that you are proud to work at and enjoy coming to work each day

    Cons

    Expanding outside of SF home and reducing the SF / Bay Area footprint. Career opportunities outside of SF, especially Denver, Austin and Dallas are good. There are a few small pockets of hard to work with individuals. Equity is limited to the top 5% of performers which is a discouragement to others.


  9. Helpful (1)

    "Managing Director, Product Mgmt / Mktg"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Charles Schwab full-time

    Pros

    Company is truly mission-driven and operate in a "through clients' eyes" way. Employees seem to buy into it. People are very nice and focused on consensus-building. Most of the company prioritizes true work-life balance.

    Cons

    Talent development and strategy in HQ functions is not the best. Dependence on the interest-rate environment for project funding is not ideal and can hurt employee morale when year over year there's no money.


  10. "Desperately needs to modernize technologically, technology team is not fully prepared"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate, Software Applications Engineer
    Former Employee - Associate, Software Applications Engineer
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Charles Schwab full-time (Less than a year)

    Pros

    - Great pay
    - Great benefits

    Cons

    - Everything in technology is outsourced for cost cutting
    - Technology teams are vastly behind in process leaving serious issues in creating and maintaining software
    - Cost cutting is the number one priority of the technology org
    - Technology management seems to largely get the job from proving cost cutting rather than modernizing

    Advice to Management

    In technology the bone seems to have been picked dry. There's no more costs to cut. Now you don't even have the chicken dinner the client deserves.


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