Charles Tyrwhitt Reviews | Glassdoor

Charles Tyrwhitt Reviews

Updated August 5, 2017
72 reviews

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3.7
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David Boynton
8 Ratings

72 Employee Reviews

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Pros
  • Team leaders and managers are approachable (in 5 reviews)

  • a FEW good honest people in the customer service dept (in 3 reviews)

Cons
  • No training, long hours, rubbish management/area manager, (in 4 reviews)

  • If you showed any spark and if your abilities appeared to be greater than the senior management you were either bullied or 'asked' to leave (in 3 reviews)

More Pros and Cons

  1. "Great, fun place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Charles Tyrwhitt full-time

    Pros

    A growing, vibrant company that really cares about it's people. This is led from the top down. Great opportunities for progression if you're good and enthusiastic

    Cons

    No major cons. As the business is growing there is sometimes lots on but it's exciting stuff.

    Charles Tyrwhitt Response

    Jul 5, 2017 – Talent Acquisition Manager

    Dear Current Employee,

    Thank you for taking the time to share your review of Life at CT. It's certainly a busy time for everyone, we have big ambitions! it's great to hear that you are "getting... More


  2. "It's an ok job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in New York, NY
    Current Employee - Sales Assistant in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Charles Tyrwhitt full-time

    Pros

    Very easy to learn.
    Coworkers are really nice and fun to work with.
    Pay was decent.

    Cons

    Management is not professional in handling situations.
    Communication is terrible.

    Advice to Management

    Please help some managers develop people skills. They just don't know how to talk to people.

    Charles Tyrwhitt Response

    May 22, 2017 – Talent Acquisition Manager

    Thank you for your review.

    It seems you are a current employee working in one of our New York locations.

    It's great that you are happy with your team, pay and conditions however it is... More

  3. "Good Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales & Stock Associate in Brooklyn, NY
    Former Employee - Sales & Stock Associate in Brooklyn, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Charles Tyrwhitt (Less than a year)

    Pros

    Decent Discount
    Great team members
    lots to learn

    Cons

    The only real complaint I have based on my experience, is that if the numbers are not met, your hours will suffer a massive hit.

    Charles Tyrwhitt Response

    Jan 4, 2017 – Talent Acquisition Manager

    Dear Former Employer, Brooklyn NY.

    Thank you for your feedback. We are pleased you enjoyed your time working with Charles Tyrwhitt and grateful you have taken the time to write a review.

    We... More


  4. "Ecommerce"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Charles Tyrwhitt full-time

    Pros

    Great company culture, great products

    Cons

    Not enough dev resource to get things done quickly


  5. Helpful (1)

    "Nice Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Free Clothing, get to make lots of connections

    Cons

    pay, overworked, horrible management, sleazy payroll

    Advice to Management

    stop being horrible to employees


  6. "Lawsuits waiting to happen....."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tennis Coach in New York, NY
    Former Employee - Tennis Coach in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Charles Tyrwhitt (More than 10 years)

    Pros

    Uniform will look nice but your suit and shoes will fall apart in weeks...

    Cons

    Management mostly usesles .H.R will suspend your bonuses at will, wont investigate your claims, worked fulltime no health insurance.

    Advice to Management

    Learn some: basic math, computers, interpret statistical reports, learn pos to analyze data. no clue. Be on salesfloor. Shave.Cut the many bathroom breaks.


  7. Helpful (1)

    "Grab Bag Based on Store"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Nashville, TN
    Former Employee - Anonymous Employee in Nashville, TN
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Charles Tyrwhitt part-time (More than a year)

    Pros

    If you're working for the right store it's great, but certain stores don't have the right management team to have a great environment.

    Cons

    Besides huge frustrations with the fact that the corporate offices are an ocean away and HR, the experience was great

    Advice to Management

    Revamp the HR (currently in the process of doing) and actually listen to the US retail stores.

  8. "suck"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at Charles Tyrwhitt full-time (More than a year)

    Pros

    75% off discount thats it

    Cons

    everything else, management, customers extremely rude


  9. "Great people, but suffers from lack of benefits (especially fake employee discount) and stagnation."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook

    I have been working at Charles Tyrwhitt full-time (Less than a year)

    Pros

    The people I work with are really great. The upper management based in the U.K. are very friendly. On their visits, they will have a conversation with even the lowest employee. Even the district manager takes the time out to speak to us individually with the door closed which is actually very refreshing.

    Cons

    Low pay, no commissions on sales, no overtime. Discount for employees is the same actually less than the customers! So essentially, there is no discount at all. P.O.S. is rather glitchy, no advancement opportunities, lack of proper training, we have to lie to customers about where the products are actually made, low quality merchandise sold at a massive markup, delay in corporate decisions because they are all made in the U.K. U.S. warehouse is a mess. Taking customer details to spam them claiming that we are doing it purely to make returns easier.

    Advice to Management

    We have none of the benefits that our U.K. counterparts have. We are working full time hours, and yet they refuse to classify us as full-time employers. Instead they opt to claim that we are part-time employees so they can deny us benefits. With a descent salary and benefits, you could have a very dedicated staff, but constantly trying to deny us benefits and a descent wage despite making massive profits speaks to just how highly they value loyalty.


  10. Helpful (1)

    "terrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Charles Tyrwhitt full-time

    Pros

    pay, co workers, schedule, free uniform

    Cons

    fake senior management in London, favoritism from store managers


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