Charming Charlie Reviews | Glassdoor

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Charming Charlie Reviews

Updated January 15, 2018
801 reviews

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2.8
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Charming Charlie Founder & CEO Charlie Chanaratsopon
Charlie Chanaratsopon
373 Ratings

801 Employee Reviews

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Pros
Cons
  • No work-life balance, many times working without a lunch break, no 10 minute by law breaks (in 30 reviews)

  • Upper management does not communicate well down to the teams (in 38 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (24)

    "General Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Store Manager
    Current Employee - General Store Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Charming Charlie full-time (More than 5 years)

    Pros

    I've so far worked for Charming Charlie for 5 years and it is the best job I have ever had. I certainly believe in people work for people and that as leaders, you set the tone in your store. The quality is much better than from when I first started, I love my team including DM, peers, Regional, and our executives. They are some of the hardworking people I know. My customers are great and it NEVER gets old bonding with a customer, especially when it's their first time.

    Cons

    A lot of these complaints are internal such as my GSM did this, did that or DM did this or that. I wish they could have experienced it from my end.

    Yes, they are a bit disorganized. But who isn't? It's business and decisions sometimes are made in the moment. Not only that, the primary leaders should look at the situation different and use their problem solving skills to implement a quick solution. I guarantee you put someone in the store who is passionate, inspiring, structured, and positive, there will be a difference in numbers.

    Yes, we let go 1 or 2 positions in most low volume stores. Our company does care because they didn't have to offer you a position or a severance package. Some companies didn't even offer that. And it's business. A lot of companies have realigned in the past few years.

    Advice to Management

    Keep doing you and figuring out what our next step is. Retail is a cut throat world especially now that e-commerce is our biggest competitor.

    Replace those not passionate about the company with those who are. We need strong leaders in the business to make a difference. Those who can inspire their team, not ones who are negative. That is what will hurt the numbers.

    Keep challenging us to be better leaders. No one successful ever became successful without some hard work.


  2. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Geneva, IL
    Former Employee - Sales Associate in Geneva, IL

    I worked at Charming Charlie (More than a year)

    Pros

    Nice management/coworkers, very clear about responsibilities/expectations, it's fun to put the displays together.

    Cons

    n/a that I can think of.

  3. "Sales Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charming Charlie part-time

    Pros

    Great people to work with.

    Cons

    Low pay and benefits for employees


  4. "Good pay, benefits, and culture."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Charming Charlie full-time

    Pros

    Great people to work with.

    Cons

    Lack if communication in certain areas. Pretty minor though.

    Advice to Management

    Help each other get things done by communicating thoroughly.


  5. "Good Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Charming Charlie part-time

    Pros

    Great training program where they let you know everything you'll need to know on the job, what yours and everyone elses responsibilities are, and role playing to improve your sales skills and comfort.

    Cons

    Low pay and low hours. Managers get bonuses when the style specialists do well, but style specialists don't get a bonus.

    Advice to Management

    Make sure CELs are earning their bonuses instead of just benefiting from good style specialists.


  6. "Co-Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Charming Charlie full-time

    Pros

    Loved working at CC. Loved helping customers find their fabulous!

    Cons

    Strict manager guidelines for such small stores. Barely ever had a weekend off!


  7. "Charming Charlie is a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager
    Current Employee - General Manager
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Charming Charlie full-time (More than 3 years)

    Pros

    Upper management is just wonderful.
    Flexibility with trying out new thing that you think would work for your store
    Friendly people to work with
    Opportunity for growth in the company
    DM is fabulous!
    Great job for visual merchandizing
    Flexible schedules

    Cons

    Currently low on product due to vendor switch, which customers are irritated
    Pay is on the lower end for associates

  8. "Saw it coming- LA office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous in Los Angeles, CA
    Former Employee - Anonymous in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Charming Charlie full-time (More than a year)

    Pros

    I had a LOT of freedom and independence with this role, which was NICE to be a trusted employee on a small team like that.

    Cons

    While most people were very nice in the office, 2 or 3 people were some of the worst people Ive ever met. Just REALLY snobby/gossipy people who really abused the benefits we had.

    Advice to Management

    I think the creative agency you are using for the website is awful though, and you should get rid of them ASAP. Keep designers in house.


  9. "Pay could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Milwaukee, WI
    Current Employee - Anonymous Employee in Milwaukee, WI
    Doesn't Recommend

    I have been working at Charming Charlie part-time

    Pros

    Job experience and you work with some amazing people

    Cons

    the pay is horrible for the amount of work done and hours spent standing.

    Advice to Management

    the pay should be better


  10. "Sales Associate 1 year"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Fort Smith, AR
    Former Employee - Sales Associate in Fort Smith, AR
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Charming Charlie part-time (More than a year)

    Pros

    Upbeat environment, good starter job

    Cons

    Mundane tasks when the store is slow

    Advice to Management

    keep things fun and always give someone a specific task


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