Chart House Restaurant Reviews | Glassdoor

Chart House Restaurant Reviews

Updated March 27, 2017
53 reviews

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Full-time Part-time

2.9
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53 Employee Reviews

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Pros
  • Positive reinforcement, growth potential, very competitive in compensation, good working environment (in 2 reviews)

  • Dinner only, great location, food outstanding, a lot of support from corporate level (in 2 reviews)

Cons
  • On top of that they will also give you double side work for being late (in 4 reviews)

  • It was not a pleasant place to work, add tons of side work, long hours, mandatory holidays and for most servers the money does not justify the grief (in 2 reviews)

More Pros and Cons

  1. "It could've been better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server
    Former Employee - Server
    Recommends

    Pros

    Chart House brings a great crowd. The money isn't bad at all, especially once you've found your stride.

    Cross training isn't a problem if you work well.

    They usually promote from within.

    Cons

    They have weird rules for their employee "perks".
    Employees get 50% off is they're a part of the discount program which cost between $4-$5.
    You can only eat the food you pay for in house. It's pretty annoying if you want to treat yourself after working anywhere from 3 to 11p.

    Advice to Management

    It's clear there's a divide between upper management (corporate) and lower level employees (for lack of better words). It'd be nice to have a bit of advocacy.

    The incentives for meeting goals is awesome! Keep doing that!


  2. "Great management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Atlantic City, NJ
    Former Employee - General Manager in Atlantic City, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Chart House Restaurant full-time (More than 5 years)

    Pros

    Support network offered by management and headquarters. Easy access to all members of the organization. Ability to run your own business without undue micromanaging

    Cons

    Entrenched employees that we're above the law and we're hands off in ways of disciplining due to previous relationships with management.


  3. "Easy to get along with Co workers, good positive vibe."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Line Cook in Scottsdale, AZ
    Current Employee - Line Cook in Scottsdale, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Chart House Restaurant full-time (Less than a year)

    Pros

    Pay is decent, Co workers make it a enjoyable place of employment. Looks good on a resume to have any Landry's company background.

    Cons

    No organization, wrong people move up the ladder, turn over rate is rough and at times you'll find your self doing multiple stations.

    Advice to Management

    Pay more attention to the employees making things work and promote less on appearances, manage numbers better of food prep and waste.


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  5. "Skip It!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Chart House Restaurant part-time

    Pros

    Nice view on the water?

    Cons

    Crappy restaurant, with crappy food, with crappy management.

    Advice to Management

    Treat people better


  6. "The management group u call bosses were crappy . THE WORST!!!!!!!!!!!!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Newport, KY
    Former Employee - Anonymous Employee in Newport, KY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Chart House Restaurant full-time (More than a year)

    Pros

    Learning different food. Also some good friends that I made. Also did get a vacation. That's about it and that's stretching it!!!!!

    Cons

    The management group
    Snobby servers
    Under pay
    Drunk employees
    Politic game they play
    Favoritism
    Understaffed
    Rude and snobby
    Working conditions sometimes are good.

    Advice to Management

    JUST GET NEW


  7. "Busser and Host"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook

    I have been working at Chart House Restaurant part-time (More than a year)

    Pros

    Good working environment, friendly coworkers.

    Cons

    No direct benefits like healthcare or dental. Management can be hard to cooperate with and get time off.

    Advice to Management

    Keep up the values and beliefs and make sure the employees pass their audits and know how to serve.


  8. "Host"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hostess in Newport, KY
    Former Employee - Hostess in Newport, KY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Chart House Restaurant part-time (Less than a year)

    Pros

    Great people. Flexible hours. Great pay for a part time job.

    Cons

    Heels are required and the kitchens are slippery so this was a safety hazard. Creepy management. Fired with out warning. Makes big deal out of small mistakes. Came in day of car crash then got fired the next day for mixing up someone's seating.

    Advice to Management

    Give warnings before termination. Get rid of the requirement to have heels it's sexist and a safety hazard.


  9. "WORST Serving Job Ever Had"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Weehawken, NJ
    Current Employee - Anonymous Employee in Weehawken, NJ
    Doesn't Recommend
    Neutral Outlook

    I have been working at Chart House Restaurant full-time (Less than a year)

    Pros

    Money. And that's about it.

    Cons

    Where do I begin? Let's start with the fact that you become part of a "meal discount program" where they charge you $9.80 every two weeks. This gives you the "right" to say that whenever you dine there you get 50% off. So, in essence you have to pay $19.60 a month for 50% off. I have never heard of something like this any place I've worked. They don't serve family meals or pre-shift meals anyway so you are really paying them to eat bread and butter. They also tell you that you do get a free meal on double shift days, but here's the catch (and this did happen to a coworker) - they were scheduled for a morning shift and picked up an evening shift. They ordered food and went to get it comped by a manager and were told that since the double was not originally scheduled and was picked up, that they would only get 50% off the meal. The food is grossly overpriced and most of their side dishes are microwaved in a plastic bags. They charge $5 for microwaved rice. I don't know about other locations but the one I work at will constantly pressure you to sell what are called "LSC's". It is a pay to play membership that you are required to bring up right before you present the check. Management will corner you about selling them and will pressure you into thinking that you must sell a minimum of 3 a month. If you are at the bottom of selling LSC's you will feel the brunt of how vindictive they can be - they will try to "punish" you with giving you unfavorable shifts. Their hopes are that you will be so frustrated with the schedule that you will be better at selling LSC's and in turn you will be rewarded with better shifts. Even though a restaurant is a place to sell food and not membership cards... or so I thought until I started working at this corporate racquet. You are told at the beginning of your employment that shifts and sections are based on a "rotation". Rotation being the term used when people get a fair share of different areas and different in-times, but as just stated with LSC selling, this couldn't be further from the truth. To add more: top LSC sellers will get to pick their own sections. There is only the illusion of "rotation". They will punish you if you're late, even if you're slightly late. They will "bump" your section meaning they will put you in an unfavorable one and put someone else in the one you were originally scheduled for. On top of that they will also give you double side work for being late. You can also say goodbye to holidays. You will get to pick one holiday out of Thanksgiving, Christmas Eve, Christmas and New Years Day to have off. You will be required to work all other 3. This place overbooks themselves so majorly that customers are regularly angry. This is purely a numbers restaurant that will push people in and out like a corporate conveyor belt. They will put over priced food in front of them just to give them something so they can take their money. That is a reflection of the destructive mindset from corporate - they pressure the restaurant to do such numbers. Even though the dishwasher is constantly backed up because the restaurant can't handle those numbers. Then there's work environment: most times the kitchen smells like a barn and there is always water all over the floor from the overworked dishwasher. There are bugs. Customers have found cockroaches in their breadbaskets before. They will do, from time to time, mostly weekly, what's called "bug out". At the end of a shift, you will have to leave all the tables with nothing and remove everything from the kitchen and cover everything up because they pump the place full of fumes to try and get rid of the bugs. Then the next day, to the unlucky few that are scheduled - you will have to come in an hour early to fully reset the entire 100+ table dining room for no pay.

    And last but not least, a quick illustration to show how much corporate "cares" about it's workers: Several corporate headquarter people came in to dine last month. They had a very good server. They had their entire meal and the server made sure to follow exact spec. In the end, they gave him $5 less than 20%.

    That's what I think of you too, Landry's.


  10. "server, cetified trainer, banquet coordinator"

    Star Star Star Star Star
    Former Employee - Certified Trainer/Banquet Coordinator in Covington, KY
    Former Employee - Certified Trainer/Banquet Coordinator in Covington, KY

    I worked at Chart House Restaurant (More than 10 years)

    Pros

    easy to transfer to different cities and other properties

    Cons

    No benefits or rewards to non-managers


  11. "Host"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Host
    Current Employee - Host
    Doesn't Recommend
    Neutral Outlook

    I have been working at Chart House Restaurant part-time (More than a year)

    Pros

    Good pay, flexible hours, family like staff, good food, employee discount.

    Cons

    HORRIBLE MANAGMENT!!! Unfriendly, unprofessional, won't take any responsibility. Unsafe parking situation where cars have been hit. Over worked and under appreciated. Lazy managers.

    Advice to Management

    Be friendlier to staff and your turn over rate won't be so high. Don't yell at staff for things you should have done.



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