Chart House Restaurant Reviews | Glassdoor

Chart House Restaurant Reviews

Updated October 11, 2017
60 reviews

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3.1
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60 Employee Reviews

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Pros
  • Good pay, flexible hours, family like staff, good food, employee discount (in 3 reviews)

  • with extensive training and very involved management this place is a well oiled machine that I am very proud to have worked at (in 3 reviews)

Cons
  • On top of that they will also give you double side work for being late (in 4 reviews)

  • It was not a pleasant place to work, add tons of side work, long hours, mandatory holidays and for most servers the money does not justify the grief (in 2 reviews)

More Pros and Cons

  1. "Host"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Chart House Restaurant part-time

    Pros

    good starting pay
    fun managers
    flexible schedule

    Cons

    hours are short so unless you're a tipped position you won't be making much money


  2. "Not the worst... but not the best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Trainer in Washington, DC
    Former Employee - Trainer in Washington, DC
    Doesn't Recommend
    Negative Outlook

    I worked at Chart House Restaurant (More than 3 years)

    Pros

    Solid corporate structure. They do have some avenues for growth.

    Cons

    Company clearly does not care about employees

    Advice to Management

    Show staff appreciation

  3. "Good but the GM was not knowledgeable about the service industry and made it hard to organize certain aspects."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Chart House Restaurant full-time (Less than a year)

    Pros

    Great company with a good reputation. Hired people with lots of service insustry know how

    Cons

    Management was unorganized at times and showed favoritism for employees that was undeserved

    Advice to Management

    Train or hire a GM with more experience in the hospitality field


  4. "Lounge server"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great company GM and mangers are great and helpful, kitchen staff is always nice no matter what happens with the guest food

    Cons

    Employees should be nicer to each other, and everyone should help each other. There is not enough team effort, that is the only con

    Advice to Management

    Create a better team work environment, and hire younger people who are not worn out as easily


  5. "Not as great as they would like you to believe"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Alexandria, VA
    Former Employee - Server in Alexandria, VA
    Doesn't Recommend

    I worked at Chart House Restaurant full-time (Less than a year)

    Pros

    employee discount (%50)
    cash nightly

    Cons

    they buy the fish for 5 dollars a piece and make you pay 35 for a mediocre side thats microwaved and sub fresh lettuce, the management likes to play favorites and assign the same window sections to the same server, usually the ones who have been there for 6+ years since apparently " people come and go so much its not worth learning names" no opptunity for growth just a body to take up a section especially if you're working cocktail/lounge where you have to work twice as hard to make the same tips, go next door save your money

    Advice to Management

    give everyone a fair chance at the good section, stop making sidework and sections based on seniority.


  6. "Great money, good company culture, flawed management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Boston, MA
    Former Employee - Server in Boston, MA
    Recommends
    Positive Outlook

    I worked at Chart House Restaurant full-time (More than a year)

    Pros

    Great company culture. Employee retention emphasized, family time was not interfered with, good hours. Rewards good selling and good work ethic. I always made great money and overall liked my coworkers.

    Cons

    Some management is great, others are very unprofessional. For whatever reason, turnover is much higher with management, so sometimes they retain managers who fraternize, are negative examples, and are unprofessional when they probably wouldn't if they had an easier time retaining the good ones.

    Advice to Management

    If your team is failing, look at their leader.


  7. Helpful (1)

    "Decent money but bad company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server/Waiter in Scottsdale, AZ
    Former Employee - Server/Waiter in Scottsdale, AZ
    Doesn't Recommend
    Neutral Outlook

    I worked at Chart House Restaurant (More than a year)

    Pros

    You do make decent money for the time you're there.

    Cons

    Half the employees leave after blowing up in a fight with management. It's extremely corporate and they treat employees as such. In their eyes they own us for giving us a job, and have no respect for us. The $2 billion CEO won't even leave a tip for the server.

    Advice to Management

    Make it a company the staff wants to see succeed, not one where we leave once we find something better.

  8. "It could've been better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server
    Former Employee - Server
    Recommends

    Pros

    Chart House brings a great crowd. The money isn't bad at all, especially once you've found your stride.

    Cross training isn't a problem if you work well.

    They usually promote from within.

    Cons

    They have weird rules for their employee "perks".
    Employees get 50% off is they're a part of the discount program which cost between $4-$5.
    You can only eat the food you pay for in house. It's pretty annoying if you want to treat yourself after working anywhere from 3 to 11p.

    Advice to Management

    It's clear there's a divide between upper management (corporate) and lower level employees (for lack of better words). It'd be nice to have a bit of advocacy.

    The incentives for meeting goals is awesome! Keep doing that!


  9. "Great management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Atlantic City, NJ
    Former Employee - General Manager in Atlantic City, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Chart House Restaurant full-time (More than 5 years)

    Pros

    Support network offered by management and headquarters. Easy access to all members of the organization. Ability to run your own business without undue micromanaging

    Cons

    Entrenched employees that we're above the law and we're hands off in ways of disciplining due to previous relationships with management.


  10. "Easy to get along with Co workers, good positive vibe."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Line Cook in Scottsdale, AZ
    Current Employee - Line Cook in Scottsdale, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Chart House Restaurant full-time (Less than a year)

    Pros

    Pay is decent, Co workers make it a enjoyable place of employment. Looks good on a resume to have any Landry's company background.

    Cons

    No organization, wrong people move up the ladder, turn over rate is rough and at times you'll find your self doing multiple stations.

    Advice to Management

    Pay more attention to the employees making things work and promote less on appearances, manage numbers better of food prep and waste.


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