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Chart House Restaurant Reviews
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    Chart House Restaurant Reviews

    Updated October 11, 2017
    60 reviews

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    3.1
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    60 Employee Reviews

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    Pros

    • Good pay, flexible hours, family like staff, good food, employee discount (in 3 reviews)

    • with extensive training and very involved management this place is a well oiled machine that I am very proud to have worked at (in 3 reviews)

    Cons

    • On top of that they will also give you double side work for being late (in 4 reviews)

    • It was not a pleasant place to work, add tons of side work, long hours, mandatory holidays and for most servers the money does not justify the grief (in 2 reviews)

    More Pros and Cons

    1. "Host"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends

      I have been working at Chart House Restaurant part-time

      Pros

      good starting pay
      fun managers
      flexible schedule

      Cons

      hours are short so unless you're a tipped position you won't be making much money

    2. "Not the worst... but not the best"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Trainer in Washington, DC
      Former Employee - Trainer in Washington, DC
      Doesn't Recommend
      Negative Outlook

      I worked at Chart House Restaurant (More than 3 years)

      Pros

      Solid corporate structure. They do have some avenues for growth.

      Cons

      Company clearly does not care about employees

      Advice to Management

      Show staff appreciation

      3. Join the Chart House Restaurant team
      See Our Latest Jobs

    3. "Good but the GM was not knowledgeable about the service industry and made it hard to organize certain aspects."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Chart House Restaurant full-time (Less than a year)

      Pros

      Great company with a good reputation. Hired people with lots of service insustry know how

      Cons

      Management was unorganized at times and showed favoritism for employees that was undeserved

      Advice to Management

      Train or hire a GM with more experience in the hospitality field

    4. "Lounge server"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      Pros

      Great company GM and mangers are great and helpful, kitchen staff is always nice no matter what happens with the guest food

      Cons

      Employees should be nicer to each other, and everyone should help each other. There is not enough team effort, that is the only con

      Advice to Management

      Create a better team work environment, and hire younger people who are not worn out as easily

    5. "Not as great as they would like you to believe"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Server in Alexandria, VA
      Former Employee - Server in Alexandria, VA
      Doesn't Recommend

      I worked at Chart House Restaurant full-time (Less than a year)

      Pros

      employee discount (%50)
      cash nightly

      Cons

      they buy the fish for 5 dollars a piece and make you pay 35 for a mediocre side thats microwaved and sub fresh lettuce, the management likes to play favorites and assign the same window sections to the same server, usually the ones who have been there for 6+ years since apparently " people come and go so much its not worth learning names" no opptunity for growth just a body to take up a section especially if you're working cocktail/lounge where you have to work twice as hard to make the same tips, go next door save your money

      Advice to Management

      give everyone a fair chance at the good section, stop making sidework and sections based on seniority.

    6. "Great money, good company culture, flawed management"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Server in Boston, MA
      Former Employee - Server in Boston, MA
      Recommends
      Positive Outlook

      I worked at Chart House Restaurant full-time (More than a year)

      Pros

      Great company culture. Employee retention emphasized, family time was not interfered with, good hours. Rewards good selling and good work ethic. I always made great money and overall liked my coworkers.

      Cons

      Some management is great, others are very unprofessional. For whatever reason, turnover is much higher with management, so sometimes they retain managers who fraternize, are negative examples, and are unprofessional when they probably wouldn't if they had an easier time retaining the good ones.

      Advice to Management

      If your team is failing, look at their leader.

    7. Helpful (1)

      "Decent money but bad company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Server/Waiter in Scottsdale, AZ
      Former Employee - Server/Waiter in Scottsdale, AZ
      Doesn't Recommend
      Neutral Outlook

      I worked at Chart House Restaurant (More than a year)

      Pros

      You do make decent money for the time you're there.

      Cons

      Half the employees leave after blowing up in a fight with management. It's extremely corporate and they treat employees as such. In their eyes they own us for giving us a job, and have no respect for us. The $2 billion CEO won't even leave a tip for the server.

      Advice to Management

      Make it a company the staff wants to see succeed, not one where we leave once we find something better.

    8. "It could've been better"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Server
      Former Employee - Server
      Recommends

      Pros

      Chart House brings a great crowd. The money isn't bad at all, especially once you've found your stride.

      Cross training isn't a problem if you work well.

      They usually promote from within.

      Cons

      They have weird rules for their employee "perks".
      Employees get 50% off is they're a part of the discount program which cost between $4-$5.
      You can only eat the food you pay for in house. It's pretty annoying if you want to treat yourself after working anywhere from 3 to 11p.

      Advice to Management

      It's clear there's a divide between upper management (corporate) and lower level employees (for lack of better words). It'd be nice to have a bit of advocacy.

      The incentives for meeting goals is awesome! Keep doing that!

    9. "Great management"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - General Manager in Atlantic City, NJ
      Former Employee - General Manager in Atlantic City, NJ
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Chart House Restaurant full-time (More than 5 years)

      Pros

      Support network offered by management and headquarters. Easy access to all members of the organization. Ability to run your own business without undue micromanaging

      Cons

      Entrenched employees that we're above the law and we're hands off in ways of disciplining due to previous relationships with management.

    10. "Easy to get along with Co workers, good positive vibe."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Line Cook in Scottsdale, AZ
      Current Employee - Line Cook in Scottsdale, AZ
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at Chart House Restaurant full-time (Less than a year)

      Pros

      Pay is decent, Co workers make it a enjoyable place of employment. Looks good on a resume to have any Landry's company background.

      Cons

      No organization, wrong people move up the ladder, turn over rate is rough and at times you'll find your self doing multiple stations.

      Advice to Management

      Pay more attention to the employees making things work and promote less on appearances, manage numbers better of food prep and waste.

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