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ChartHouse Reviews
Updated Mar 30, 2023
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Found 13 of over 14 reviews
58% Recommend to a Friend
Found 14 of over 14 reviews
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- Former Employee★★★★★
Pros
Flex time off, work from home
Cons
Work from home. Flex time off.
- Former Employee★★★★★
Hosts are underpaid- caution for hostile/trauma inducing guests
Mar 30, 2023 - Host in Dana Point, CARecommendCEO ApprovalBusiness OutlookPros
Most employees are fun to work with- bread & stories are so much fun. GM-Scott Richards was one of the best by far.
Cons
Mangers need to protect the hosts/employees from the hostile guests. The policy "guests are always right" is extremely outdated.
- Former Employee, more than 3 years★★★★★
Pros
I was with Charthouse for many years. It had many great people (Chuck, Andy, Mike, Char, Kris, Lynn) who had great ideas and energy and tried.
Cons
owner didn't care about business and made decisions. always wanted to fire people. once fired 5 people to buy a new yellow porsche and then had us vote for his vanity plate. interfered with sales. wanted to pay only on commissions but didn't give us the resources to achieve our goals. wouldn't approve travel. wouldn't support consulting. business declined.
Continue reading - Former Employee, more than 1 year★★★★★
If you decide to work for corporate this is the place to go!
Mar 25, 2014 - Waitress in Annapolis, MDRecommendCEO ApprovalBusiness OutlookPros
Though the training may seem a bit over kill it makes you a strong server/bartender which will only help your sales increase and the guest to have a better experience.
Cons
Sometimes there are too many rules because corporate restaurants must follow certain guidelines. It can be frustrating to do everything by the book because you feel like a robot.
Continue reading - Former Employee, less than 1 year★★★★★
Pros
The overpriced menu and mandatory upselling can help build a check, but tends to leave the customers feeling like they have been to a used car lot.
Cons
too much tableside marketing, quality is not consistent. open every holiday. understaffed at most positions, especially management. The scripted selling is so long, that most customers lose focus long before you are finished, and feel rushed at virtually every point in the meal
- Former Employee★★★★★
Pros
Nice working in up scale restaurant. Clean and good food.
Cons
Can't say that I have anything bad to say about the company
Continue reading - Former Employee★★★★★
Pros
Friendly Staff and Managers. Competitive pay . Water-front.
Cons
Work ALL holidays. Ask you to fill in for others without notice. Flexibility is an issue in all restaurant positions.
- Current Employee, more than 3 years★★★★★
Pros
Money and hours of operation are better than any other franchise. First step into finer dining serving
Cons
Holidays, and pay kitchen staff higher.
Continue reading - Former Employee★★★★★
Pros
Great busy money is great tips are great
Cons
Favorites. Anyone who had seniority did what they wanted
- Former Employee, more than 1 year★★★★★
Pros
Chart House had a casual, relaxed atmosphere.
Cons
Hard to move up within the company
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