Charter College Reviews | Glassdoor

Charter College Reviews

18 reviews

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Joshua Swayne
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18 Employee Reviews

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Pros
  • You believe you are helping students change their lives (in 12 reviews)

  • I enjoy getting to help students change their lives (in 5 reviews)

Cons
  • I have found this to be the case with everyone in upper management (in 11 reviews)

  • Now I will agree some that were recently let go went with good reason (in 9 reviews)

More Pros and Cons

  1. Helpful (8)

    "No longevity with employees, high turnover should be a clue to management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Admissions Representative in Salt Lake City, UT
    Former Employee - Admissions Representative in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Charter College full-time (Less than a year)

    Pros

    -pretty decent pay, and loved my co workers

    Cons

    -management is very over bearing, extremely micro managed, and numbers are all that matters. I ended up quitting but during my time at charter I saw the salt lake office shrink from 40~ reps down to 10. They fire people like it's going out of style, and even fired someone while he was at the hospital during his wife's labor. People are very stressed because there is 0 job security and constant firing with no notice. There used to be 3 assistant directors of admissions and they ended up demoting the two better ones and kept the one who got the best numbers even though it was terrible for moral and unpopular with all employees.

    Advice to Management

    -management needs to stop micro managing and students need to be treated as people rather than bonuses and money.

    Charter College Response

    Feb 12, 2017 – Vice President of Human Resources

    Thank you for your review. We appreciate your feedback regarding our competitive pay and team-oriented environment. The admissions representative position has clearly defined metrics that... More


  2. Helpful (3)

    "Strange business practice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Co-workers, wage, hours, I got all my breaks

    Cons

    Everyday was like a first day since there were so many changes. I never knew what was going on and what departments would be eliminated

    Advice to Management

    Stop changing things without thinking ahead, it affects everyone including the students

    Charter College Response

    Dec 8, 2016 – Vice President of Human Resources

    Thank you for your review! We understand that change can be difficult for some people, but at Charter College, we have a bias for action. We act quickly and are always moving forward. We are... More

  3. Helpful (12)

    "Interesting Business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Working in education offers the opportunity to see people grow
    Technologically innovative
    Willing to introduce new methods of business with no hesitation

    Cons

    I had a short stint as an employee at Charter College. While there, I certainly learnt a lot about the business. I have neutral opinion on the company. I was not going to review the company until I saw some of the degrading comments that Charter had posted on others reviews. Some of which were disrespectful, and honestly concerning. I'm sure that Charter will comment on this review and that is their right. However, honesty should be applied when commenting on some of your former, hard working and devoted employees. First of all, working as an admissions representative is purely a sales position. You are trained what to say, when to say it, and how to say it in order to get a prospective student to enroll. This is no surprise though, you are told this when you start and are trained accordingly. A concern for me, is that you never turn away a student unless there are extenuating circumstances. I believe that education is a great tool and can be very beneficial, however, this is not always the case. You are constantly trying to enroll students for whom school is in fact not in the best interest. The company cares little about its students, and more about revenue. This is understandable as it is a company, however, it is the primary cause for many of the ethical issues associated with for profit colleges. You are constantly evaluated on performance, which is a good thing, it allows you to learn and grow, while receiving compliments in the areas you are being successful. A concerning factor for me, however, is when on your last review with your manager, you are told you are performing great, improving constantly, only to be told the next work day you are being let go due to team performance and a restructure process in the company. For a HR rep to comment on other reviews and say "if you were recently terminated, it was performance based," is blatantly disrespectful to the person that gave their time to the company when HR knows otherwise. To make that comment without knowing who the person was, is the first alarm bell. How can you make that statement without knowing who the employee was? Very unprofessional! I actually respected and enjoyed working with my immediate manager, who told me on termination, "Your a great employee and will be really successful wherever you go. Trust me, it will be better than here." To give you some background, I was hired in a group of 8 new employees to join the team. We spent 3 weeks training, which was extensive and very beneficial. We were then sent live as admin reps for a total of 5 weeks before all but two of us being terminated due to "team performance". There is no other way to put our employment other than an experiment. An experiment that was unsuccessful. Fortunately, I was not concerned when I was let go as a lot of us had the feeling it was coming. The school accrediting agency has been shut down, along with a number of campuses struggling with enrollment numbers. I am now working in a much better working environment, doing something I enjoy while earning more money. I guess I lucked out. If I was a potential employee looking for a stable job, this is not for you. If you like a fast paced environment with constant change, good pay, this may be for you if you can get over the instability factor. With the numbers the company is producing, however, I doubt they will be hiring anytime soon. I definitely believe that a lack of passion and care for the students from upper-management is the major contributing factor to the lack of success in recent times. In the education business QUALITY AND REPUTATION ARE EVERYTHING!

    Charter College Response

    Jul 18, 2016 – Vice President of Human Resources

    Thanks for your feedback. We actually found much of it valuable and of interest. As to not knowing who posted, often we do know because of the specifics in the post. Many people fail to disguise... More


  4. Helpful (4)

    "Competitive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at Charter College full-time (Less than a year)

    Pros

    The company likes to employ cutting edge technology and is very competitive.

    Cons

    The technology is frequently not up to the tasks it is designed for. Focus is on enrollment not on qualifying the student or making sure the student can afford the education or how happy the students are with their education or how happy employees are. It is all about enrolling anyone possible into the most profitable programs and using "cool" new technology that make person to person contact obsolete. Too much technology in my opinion...sometimes students want to be in the same room as the person they are working with...have a real human connection. Charter does not get that. The number one priority is making money -- I get that -- it's a proprietary school, but that focus is far too obvious in my opinion.

    Advice to Management

    Sometimes students need human interaction that they don't have to use glitchy video screens to talk to someone in a different time zone. The human touch is disappearing.

    Charter College Response

    Jun 13, 2016 – Vice President of Human Resources

    Thank you for recognizing we are a technology driven company. While we appreciate your “old school” approach to communication, perhaps you did not work here long enough to really appreciate how... More


  5. Helpful (3)

    "Admissions Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Admissions Assistant to Director of Admissions in Salt Lake City, UT
    Former Employee - Admissions Assistant to Director of Admissions in Salt Lake City, UT
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Charter College full-time (Less than a year)

    Pros

    Easily approachable upper management and positive work environment.

    Cons

    No structure and inexperienced management.

    Advice to Management

    Standardize certain procedures and create structure in order to streamline office operations.

    Charter College Response

    Apr 25, 2016 – Vice President of Human Resources

    Thanks for your feedback. I tend to agree with your criticism. The staffing there is new, but it is coming together and they are a great bunch of people. All of my best to you in your future... More


  6. Helpful (4)

    "Online Faculty"

    StarStarStarStarStar
    Former Employee - Online Teacher in Reno, NV
    Former Employee - Online Teacher in Reno, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Telecommuting and the flexibility of setting your own hours with a fixed time for lectures..

    Cons

    Re-post as last time my position was incorrect (had the default of Loan Specialist) so as requested I my position was online instructor.

    Classes just stopped being offered without notice and was told that ground instructors were getting the online classes.

    Just to refresh memory, asking questions appeared to "Rock the Boat."

    Advice to Management

    You're running a business so it's obvious that making money comes first but I felt some type of communication to a telecommuter would have been nice considering how much work I had to put it. Didn't have a clue as to what happened until I reached out to my lead. To add insult, the record states I quit. What do you call it when you no longer receive courses to facilitate?

    Charter College Response

    Mar 15, 2016 – Vice President of Human Resources

    I agree we should have advised you at the time we decided not to renew your contract for another course. We are upgrading our online faculty experience and certain faculty are not being invited back... More


  7. Helpful (5)

    "Short Title"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Flexibility, Work to improve what they offer

    Cons

    No increase in pay, opportunities seem to be tied to who you know not what you do, programs do not reflect or consider the capabilities of the students who are entering into them

    Advice to Management

    Reward those who have been loyal to you, take notice.

    Charter College Response

    Dec 28, 2015 – Vice President of Human Resources

    We appreciate your service and your candid feedback. Posted on behalf of Michael Dawson.

  8. Helpful (10)

    "Lacking integrity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    You believe you are helping students change their lives. You drink the kool-aid and give your heart and soul because that is your goal. You want to change lives.

    Cons

    You find out that really isn't the plan. They will be gone soon. Once they saturate the market with their cheap epods and find they can't place them...accreditation will be yanked and they will be a sub part online college. Neither Dawson or his bulldog Swayne care about anything except treading water. These bad reviews cause Dawson to whine to the employees that people are picking on him so he can get them to counter the truth. Like the movie states...you can't handle the truth.

    Advice to Management

    Get new management...oh wait that's advice to the board.

    Charter College Response

    Nov 25, 2015 – Vice President of Human Resources

    Well you are certainly unhappy about something. Not clear what it is except you don’t like our strategy of opening learning sites (ePods). Given you report to be a current employee and your... More


  9. Helpful (6)

    "Not happy anymore!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Charter College full-time

    Pros

    You can a make a difference in a students life and help them reach their goal.

    Cons

    When I first started it was great, we all worked together as one unit and focus on the students but now its all about "control". It is very disorganized and unprofessional at this campus and it all starts with the President. There is so much gossip, conflict and favorites. I loved working at Charter but not anymore!

    Advice to Management

    I advise Mr. CEO to look closer in to his campuses and be more involved, it is his management bringing this company down.

    Charter College Response

    Oct 21, 2015 – Vice President of Human Resources

    It is difficult to respond to generalities, and to comments about an unidentified campus, but we can respond to the statement that the CEO’s management is bringing this company down. Actually, we... More


  10. Helpful (6)

    "Fine for a pit-stop while you seek a better job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Lynnwood, WA
    Former Employee - Administrative Assistant in Lynnwood, WA
    Doesn't Recommend
    Negative Outlook

    I worked at Charter College full-time (More than a year)

    Pros

    There are some good people who work there. They strive to use the latest technology. If you are able to negotiate a decent salary you will show up for work. Decent benefit package offered. Free online skill courses and education discount,

    Cons

    Constant changes in policy/programing. They have a very high turn over rate in employees. I personally saw 8 employees leave or get fired. Including Dean oAdmissions and Campus President. They are profit driven and have high pressure to make unreasonable enrollment goals every 5 weeks. Campuses come and go quickly, They micro manage too much. They say they want independent thinkers to help them think out of the box or to offer ways to improve how they do things but if you question at all expect to get a pink slip.

    Advice to Management

    Value your employess especially the ones who make an impact on students live not just your bottom line. Your motto is "Changing Lives" but not enough support is there for student success. Many of your students do not make it through your program.

    Charter College Response

    Oct 13, 2015 – Vice President of Human Resources

    You are correct, there was a change in leadership at the Lynnwood campus and as a result, retention, student, and employee satisfaction are all improved. Part of management is making decisions that... More


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