Charter Communications Customer Service Representative Reviews | Glassdoor

Find jobs for Customer Service Representative

Charter Communications Customer Service Representative Reviews

Updated December 7, 2017
45 reviews

Filter

Filter

Customer Service Representative

3.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Charter Communications President & CEO Thomas M. Rutledge
Thomas M. Rutledge
20 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
  • You get Free cable and Internet service (in 59 reviews)

  • they really do their best at taking care of you, free cable and internet (in 121 reviews)

Cons
  • Long hours no respect from upper management (in 60 reviews)

  • Not a lot of growth opportunity in my position-but plenty of opportunity in call center, and other departments for promotion and ways to move forward (in 47 reviews)

More Pros and Cons

  1. "Charter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Louisville, KY
    Former Employee - Customer Service Representative in Louisville, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Charter Communications (More than a year)

    Pros

    Great pay
    Good people
    Fun
    Flex hours
    Clean building

    Cons

    High expectations
    Unorganized management
    Dishonest company
    24 hours

    Advice to Management

    Treat employees with a little more respect


  2. Helpful (1)

    "Good money/kinda stressful job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Customer Service Representative in Melbourne, FL
    Former Employee - Call Center Customer Service Representative in Melbourne, FL
    Recommends
    Positive Outlook

    I worked at Charter Communications full-time (More than a year)

    Pros

    Good pay, great benefits, 401k health ect. No call handle times

    Cons

    training is not as helpful as it should be, you learn more OJT. High customer service standards with not many exceptions to things that can be out of your control.

    Advice to Management

    Continue to show employees you appreciate them, not just in the beginning and take our feedback more seriously! We work directly with the customers so we are a well of knowledge, use it!

  3. Helpful (2)

    "Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Birmingham, AL
    Former Employee - Customer Service Representative in Birmingham, AL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Charter Communications full-time

    Pros

    Management is too strict bit unaware

    Cons

    Pay and benefits were good.

    Advice to Management

    Listen to your employees


  4. Helpful (2)

    "Good pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Service Representative in Louisville, KY
    Former Employee - Customer Service Representative in Louisville, KY
    Recommends

    I worked at Charter Communications full-time (More than a year)

    Pros

    Charter starting pay is pretty great and so are the benefits,training is very thorough and long, I felt a lot of pressure to hit numbers and they were VERY meticulous about what to say

    Cons

    Call centers are stressful they care more about numbers than the customer


  5. Helpful (2)

    "It's a call center, but a good one"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Rochester, MN
    Former Employee - Customer Service Representative in Rochester, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Charter Communications full-time

    Pros

    Great benefits, way above the average. They've really worked hard not to increase the cost to employees. Pay is comparable with area. Training is good, and most managers are great. They also promote heavily from within.

    Cons

    It's a call center. That means that some people will call in and scream at you, curse at you, and generally be jerks. If you have a thin skin for that, this probably isn't a good job for you.

    Advice to Management

    Be careful not to grow so fast you can't keep quality under control.


  6. Helpful (1)

    "Not for me"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Louisville, KY
    Former Employee - Customer Service Representative in Louisville, KY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Easy job and full training provided.

    Cons

    Being plugged into a phone all day was not for me.


  7. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Hammond, LA
    Current Employee - Customer Service Representative in Hammond, LA
    Recommends
    Approves of CEO

    Pros

    Great team, pay is decent, has good benefits

    Cons

    No cons really enjoy working for Charter

  8. Helpful (4)

    "Unreal"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Simpsonville, SC
    Former Employee - Customer Service Representative in Simpsonville, SC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Money that is about it

    Cons

    The stats and management, gossiping sleeping with everyone people

    Advice to Management

    Do the work and see how easy it is to sell a home phone


  9. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Louisville, KY
    Former Employee - Customer Service Representative in Louisville, KY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Charter Communications full-time (Less than a year)

    Pros

    Great pay, excellent benefits, fun environment when not taking calls, great training team, big building to work in, raises are offered

    Cons

    Strict schedules, back to back calls, not laid back at all, some team supervisors were not the best, do not work here if you hate non stop phone calls


  10. Helpful (1)

    "New Hire"

    StarStarStarStarStar
    • Culture & Values
    • Comp & Benefits
    Current Employee - Customer Service Representative Business in Louisville, KY
    Current Employee - Customer Service Representative Business in Louisville, KY
    Recommends
    Approves of CEO

    I have been working at Charter Communications (Less than a year)

    Pros

    Good Pay Good Benefits Flexible schedule

    Cons

    Unusual hiring process Lengthy Training

    Advice to Management

    Make process more simplier