Charter Communications Reviews | Glassdoor

Charter Communications Reviews

Updated April 14, 2018
1,217 reviews

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2.9
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Charter Communications President & CEO Thomas M. Rutledge
Thomas M. Rutledge
510 Ratings

1,217 Employee Reviews

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Pros
  • they really do their best at taking care of you, free cable and internet (in 59 reviews)

  • Decent health plans, free cable (in 123 reviews)

Cons
  • Trust by upper management in policies & procedures (in 60 reviews)

  • You will be working in a call center that is centered around Copyright Infringement (in 48 reviews)

More Pros and Cons

  1. "Outside Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Charter Communications full-time

    Pros

    Freedom, great commission, great training and support

    Cons

    door to door sales, nothing else


  2. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inbound Sales Representative in Saint Ann, MO
    Former Employee - Inbound Sales Representative in Saint Ann, MO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Charter Communications full-time (More than 3 years)

    Pros

    They take care of the employees. Its really good money

    Cons

    Being micro managed from time to time

  3. "Sales Support Coordinator I"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Support Coordinator in San Antonio, TX
    Former Employee - Sales Support Coordinator in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Charter Communications full-time (More than 5 years)

    Pros

    Free services and management leaves you alone.

    Cons

    Things are constantly changing, different role functions, processes, supervisors etc. Leads know more than the Supervisors. Supervisors are clueless. They add more and more to your work load but don't pay you for everything that they require from you. Overtime is mandatory on a whim and if you need to leave they might write you up. Also, Supervisors make employees work over time, however they don't show up. They don't care about their employees only the bottom line. They used to give out bonuses for performance but took that away so there is no real incentive to go beyond what is expected.

    Advice to Management

    Learn the systems,


  4. "Internet Tech Repair I"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Charter Communications full-time

    Pros

    Great benefits and decent starting pay.

    Cons

    Highly stressful environment, not enough support from the floor leads, when an escalation or Service Tech's would no-show to appointments.

    Advice to Management

    They won't take any, majority act like their business execs.


  5. "Marketing Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing
    Former Employee - Marketing
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Charter Communications full-time (More than a year)

    Pros

    The Marketing team at Spectrum Reach was one of the best I have worked for which was due to good leadership at the top, specifically in my market. Product Marketing provided assets and listened to what the Account Executives needed to pitch. Good team and good corporate structure which has been established and knows their industry. Post-merger with Time Warner, they really listened to their employees and kept lines of communication open from corporate to the field.

    Cons

    Due to the nature of marketing, you are sometimes at the will of an Account Executive's needs, at any hour & within any time frame. Spectrum Reach needed to educate and push back on AE's who were not cognisant of sales support's workload.

    Advice to Management

    Keep listening to employees and evolving the business to compete in a digital-heavy marketplace.


  6. "Csr/field tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Charter Communications full-time

    Pros

    Always busy, flexible schedules, overtime, laid back, raises

    Cons

    Management, PTO, progression, policies can be different day by day

    Advice to Management

    Constantly changing


  7. "Good benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charter Communications full-time

    Pros

    Good benefits insurance, free services, 401k

    Cons

    High turn-over, high stress, 6 day work week

    Advice to Management

    Inspect what you expect

  8. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Charter Communications full-time

    Pros

    i guess having a one hour lunch

    Cons

    horrible job. unrealistic numbers they want you to meet. supervisors arent supportive. they clock your every move literally!


  9. "Just Keep Swimming..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Charter Communications full-time (Less than a year)

    Pros

    Decent health plans, free cable\int\phone services, & the opportunity to take unpaid leave throughout the work week depending on business needs.

    Cons

    HORRIBLY designed training program, the instructors teach you enough of the information needed to do MOST of your role. The management then attempts to force you to take on different responsibilities once on the job. Majority of management & HR disregard or minimize employee concerns & the company culture feels like high school.

    Advice to Management

    Focus more on getting more fluid policies that benefit the customer rather than forcing employees to be faced with the burden of implementing restrictions that work against the consumer. Ensure the training FULLY details the guidelines of the role & get on a one sound, one mind track with company policy.


  10. "Feels like this position is being phased out."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Direct Sales Representative in Lake Elsinore, CA
    Current Employee - Direct Sales Representative in Lake Elsinore, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Charter Communications full-time (More than a year)

    Pros

    Commission and flexible schedule. Medical, dental, and vision covered very well. Outdoor experience gained. America's fastest growing TV internet and voice company.

    Cons

    Corporate does not adjust for changing customer needs. Management only cares about their own commission threshold and not if a salesman is going to miss a paycheck.

    Advice to Management

    Allow employees to sell all products.


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