Charter Communications Reviews | Glassdoor

Charter Communications Reviews

Updated October 14, 2018
1,271 reviews

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2.8
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Charter Communications President & CEO Thomas M. Rutledge
Thomas M. Rutledge
531 Ratings

1,271 Employee Reviews

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Pros
  • "Free cable and internet- is like an extra" (in 62 reviews)

  • "free cable, internet, and phone services" (in 128 reviews)

Cons
  • "Trust by upper management in policies & procedures" (in 62 reviews)

  • "You will be working in a call center that is centered around Copyright Infringement" (in 48 reviews)

More Pros and Cons

  1. Helpful (1)

    "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This is a nationwide, growth company with competitive wages and benefits.

    Cons

    Expectations are High--No room for slackers


  2. "Retention"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charter Communications full-time

    Pros

    Good pay, lots of support

    Cons

    Stress, professionalism, so-called mandatory overtime

  3. "Ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charter Communications full-time

    Pros

    Good pay great training for new hires

    Cons

    Was great at first but went downhill the last 6 months I was there


  4. "Data"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Charter Communications full-time (Less than a year)

    Pros

    I don't see any Pros

    Cons

    No direction, Micromanagement, No focus


  5. Helpful (1)

    "Sales rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Charter Communications full-time

    Pros

    My schedule was perfect and convenient.

    Cons

    The calls aren't filtered. They penalize you for everything, including going to the bathroom too much. The prices and packages are outrageous yet they expect you to ignore your customers requests and pitch the most expensive one. Sometimes it worked but mostly got hung up on before I could top down to a lesser package.

    Advice to Management

    Be more organized and personable.


  6. "Was great working for Time Warner Cable; then Charter acquisition came through"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Charter Communications full-time

    Pros

    - Great salary and benefits. 401k got a bit more matching since they took the pension away.

    Cons

    - Most of the TWC engineering talent started leaving right after acquisition
    - Pension went away
    - Engineering seem to be struggling to keep their head over water


  7. "Spectrum was cool.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Morrisville, NC
    Former Employee - Inside Sales Representative in Morrisville, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Charter Communications full-time (More than 3 years)

    Pros

    Great work environment..great earning potential..consistent schedule

    Cons

    May not be for you if you can’t adaqt to frequent changes

    Advice to Management

    N/a

  8. Helpful (4)

    "Don't do it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Farmers Branch, TX
    Former Employee - Sales Representative in Farmers Branch, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Charter Communications full-time (More than 5 years)

    Pros

    When the company was Time Warner Cable it had many great benefits but since it was bought out by Charter Communications, I seriously cant think of one positive thing to say about the company. Maybe that your work day can start off at 10am if you choose . Allowing you to avoid traffic. Oh and you get free cable and internet if you are in the right area. That is the one good thing!

    Cons

    Where do I start? Ill try to make it short and to the point. They dont pay! I was fortunate enough to be locked in a base salary of 40k from when it was Time Warner Cable but after it switched to Spectrum, they began hiring newcomers with a base salary at 20k. They also slashed commissions to a third of what they were (I personally made about 60k less than what I did with the similar sales). They even dont pay you for certain sales any longer. And on top of all of that, they increased our property portfolio, giving you more work than you can actually handle. Management is terrible. They micromanage you to a point where it makes your job inefficient. You constantly have to check-in on your Ipad every step you took and we had two calls a day to check-in. Most management was also shifted from Charter and you can see them cater more to Charter employees than the Time Warner Employees....giving promotions and better portfolios to them. And I can go on and on about how they are going backwards in technology, customer appreciation, declining partner relations, increased prices in benefits but the bottom line is, THEY DO NOT CARE ABOUT PEOPLE. This is from the top down. They will spend $2 to make sure you dont get $1. But they will lie to incoming employees and tell them they can make a certain amount of money, but you cant. I would sit new employees down and show them my spreadsheet on how to calculate their commission (by request). They see that, although mathematically possible because of uncapped commission, it is realistically impossible to earn what they said you can earn....IMPOSSIBLE. In fact, about 50k less than what they promised you can make. Its just not worth the stress, frustrations, low pay, poor management, gas money, wear and tear on your car, etc. Don't do it!


  9. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive
    Former Employee - Account Executive
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Charter Communications full-time (More than 3 years)

    Pros

    Opportunity to learn from the mavericks in the industry.

    Cons

    Unreasonable expectations with installs

    Advice to Management

    Care about the customer


  10. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inbound Sales Representative in Morrisville, NC
    Former Employee - Inbound Sales Representative in Morrisville, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Charter Communications full-time (More than 3 years)

    Pros

    People, family oriented environment

    Cons

    Metrics are always fluctuating


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