Charter Communications Reviews | Glassdoor

Charter Communications Reviews

Updated August 17, 2018
1,259 reviews

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2.8
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Charter Communications President & CEO Thomas M. Rutledge
Thomas M. Rutledge
528 Ratings

1,259 Employee Reviews

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Pros
  • "free cable, internet, and phone services" (in 126 reviews)

  • "Great benefits and career growth opportunities" (in 108 reviews)

Cons
  • "Trust by upper management in policies & procedures" (in 61 reviews)

  • "You will be working in a call center that is centered around Copyright Infringement" (in 48 reviews)

More Pros and Cons

  1. Helpful (1)

    "Retention"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retention Specialist in Walker, MI
    Current Employee - Retention Specialist in Walker, MI
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great pay and options to grow

    Cons

    Schedule does not work if you like weekends off

    Advice to Management

    They do great things to manage


  2. "Spectrum door sales is very fun!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Direct Sales Representative in Cleveland, OH
    Current Employee - Direct Sales Representative in Cleveland, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Charter Communications full-time (More than a year)

    Pros

    Benefits, Compensation, New People ,

    Cons

    The offices are Unstable and to high of a turnover rate

    Advice to Management

    Give customers more competitive pricing

  3. "Filter Reviews for objectivity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Centennial, CO
    Current Employee - Anonymous Employee in Centennial, CO
    Neutral Outlook
    Disapproves of CEO

    I have been working at Charter Communications full-time (More than 3 years)

    Pros

    Poised for growth, expansion and/or disruption

    Cons

    Horrible management and back stabbing culture in product. Most reviews on here are displayed from good to horrible. You have to apply filters if you want to see accurate, objective, and current reviews. One review described a toxic and hostile environment that allowed belittling and abuse, which I have also seen, but also not uncommon for such large organizations where HR has no power to employ oversight of manager behavior. There is a culture of empire building rather than team building, which creates many barriers to getting things done and diminishes accountability. If your focus is on doing what’s best for the company rather than building your boss’ empire, your performance rating will reflect that...and I mean negatively.

    Advice to Management

    I’m not sure management cares what employees think as long as they tell Wall Street what they want to know-culture and management behavior is not relevant to profits for a company like this. When you have an ivory tower half way across the country, it’s pretty telling what management thinks of their employees...peasants who should be seen being productive, but not heard.


  4. "Great Company Overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Internet/Phone Tier III Tech Support in Greensboro, NC
    Former Employee - Internet/Phone Tier III Tech Support in Greensboro, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Charter Communications full-time (More than a year)

    Pros

    Benefits, Good Pay, Helped me get my start in technical support

    Cons

    Hours were not always great and tech support turned into customer service


  5. "cable auditor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Charter Communications full-time

    Pros

    advancement comes with the hrs. put the time in look for another position within the company when you start, you'll grow

    Cons

    hr is a pain. you can have multiple bosses in multiple departments. it can be confusing knowing who to answer to

    Advice to Management

    take care of your men and they will take care of you. be loyal to those below you in the pecking order


  6. "HR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Charter Communications full-time

    Pros

    Good benefits, discounted cable, internet and phone

    Cons

    Don't always have good communication


  7. "Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charter Communications full-time

    Pros

    Good Company to work with

    Cons

    Take Over from Timewarner made it bad

  8. "Why I left"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier III Tech Support Phone & Internet in Colorado Springs, CO
    Former Employee - Tier III Tech Support Phone & Internet in Colorado Springs, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Charter Communications full-time (More than 10 years)

    Pros

    Good call center management and decent retirement benefits.

    Cons

    Experience not wanted because it costs too much. I was capped at $19 an hour and replaced by a Knowledge Library intended to walk an agent through the trouble-shooting process.

    Advice to Management

    Remember your front line people are the face of the company to your customers. Treat them as valuable, not as cogs in the machine.


  9. Helpful (1)

    "call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Charter Communications full-time

    Pros

    money was good, plus overtime was always available

    Cons

    rude customers as well as rude leads/coworkers that you had to deal with


  10. "Phone and internet Repair Coodinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charter Communications full-time

    Pros

    Room for advancement
    Hours
    Pay
    Awards
    Vto

    Cons

    Mangement
    Childish coworkers
    Nothing else really
    Good company
    Nothing else

    Advice to Management

    Listen


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