Charter Communications Reviews | Glassdoor

Charter Communications Reviews

Updated June 20, 2018
1,240 reviews

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2.9
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Charter Communications President & CEO Thomas M. Rutledge
Thomas M. Rutledge
518 Ratings

1,240 Employee Reviews

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Pros
  • "Free cable and internet- is like an extra" (in 61 reviews)

  • "free cable, internet, and phone services" (in 126 reviews)

Cons
  • "Trust by upper management in policies & procedures" (in 61 reviews)

  • "You will be working in a call center that is centered around Copyright Infringement" (in 48 reviews)

More Pros and Cons

  1. "Charter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Louisville, KY
    Former Employee - Customer Service Representative in Louisville, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Charter Communications (More than a year)

    Pros

    Great pay
    Good people
    Fun
    Flex hours
    Clean building

    Cons

    High expectations
    Unorganized management
    Dishonest company
    24 hours

    Advice to Management

    Treat employees with a little more respect


  2. "Customer retention"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Garfield Heights, OH
    Former Employee - Anonymous Employee in Garfield Heights, OH

    I worked at Charter Communications part-time (More than 10 years)

    Pros

    Benefits are worth it working at this company

    Cons

    Working for this company was a great experience, management could use some adjustments, associates are ok

  3. "Software Development Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Development Engineer in New York, NY
    Former Employee - Software Development Engineer in New York, NY
    Neutral Outlook
    No opinion of CEO

    I worked at Charter Communications full-time (More than a year)

    Pros

    Use of leading technology and platform

    Cons

    Matrix environment, no one source of knowledge

    Advice to Management

    Too many processes, simplify


  4. "Service Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Technician in Orlando, FL
    Former Employee - Field Service Technician in Orlando, FL
    Recommends
    Positive Outlook

    I worked at Charter Communications full-time (More than 8 years)

    Pros

    Great opportunities for entry level positions

    Cons

    Upper management can be overbearing


  5. "Money or Soul"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Billing Agent in Charlotte, NC
    Former Employee - Billing Agent in Charlotte, NC
    Positive Outlook
    No opinion of CEO

    I worked at Charter Communications full-time (More than a year)

    Pros

    The company pays extremely well for a call center position and has opportunities to increase pay, in addition to yearly increases, and sales bonuses.

    Cons

    This place sucks the life out of you. Customers call in with issues and questions, but there are no options to help. You cannot change the price or give them a lower plan option in most cases. Reaching to the leadership team is frowned upon if they are available, to begin with.

    Advice to Management

    I understand the way this works, but customers should have more options to lower cost without having to threaten to leave the company. The first agent they talk with should be able to offer options instead of always saying no


  6. Helpful (1)

    "Working for Spectrum is decent, not great"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charter Communications full-time

    Pros

    Benefits are solid. Hours are decent

    Cons

    Cover various job duties, don't get recognized, many workers sit around chatting most of shift and gets paid


  7. Helpful (1)

    "Customer Service Represenative"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charter Communications full-time

    Pros

    Great Pay , Team Building, Advancements

    Cons

    Favoritism, Shift Bids , Unprofessional , Management , Dress Code

  8. "Assistant"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charter Communications full-time

    Pros

    Good Benefits. Food around the pantries. Some Colleagues are fun and professional.

    Cons

    You can easily spot discrimination around. Unfair treatment of minorities. Favoritism of undeserving people runs rampant in New York office.


  9. "Good company to start at!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Support Coordinator in Morrisville, NC
    Former Employee - Sales Support Coordinator in Morrisville, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Charter Communications full-time (More than 8 years)

    Pros

    decent benefits plan, 401k matching, very nice building, cafe on 1st floor along with a starbucks. many opportunities to advance in your career

    Cons

    health insurance is only 80/20, no set co-pays so you pay a lot out of pocket before insurance starts paying out, some departments like customer care and sales are very micro-managed

    Advice to Management

    Do NOT micro-manage your employees. Treat all employees as adults, not as if they are children...that is the biggest reason why the turn over rate is so high.


  10. "Good company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Engineer I, Development in Riverview, FL
    Former Employee - Senior Engineer I, Development in Riverview, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Charter Communications full-time (More than 8 years)

    Pros

    Salary, flexibility, benefits, location, Comp services

    Cons

    Growing larger after merger. Typical problems associated with company size. Harder to do your job.

    Advice to Management

    N/A


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