Charter Communications Reviews | Glassdoor

Charter Communications Reviews

Updated February 19, 2017
1,097 reviews

Filter

Filter

Full-time Part-time

3.1
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Charter Communications President & CEO Thomas M. Rutledge
Thomas M. Rutledge
452 Ratings

1,097 Employee Reviews

Sort: Popular Rating Date

Pros
  • You get Free cable and Internet service (in 58 reviews)

  • they really do their best at taking care of you, free cable and internet (in 115 reviews)

Cons
  • Upper management doesn't care about you (in 56 reviews)

  • High recruitment is expected for turnover in call center environment (in 44 reviews)

More Pros and Cons

  1. "Sr. Project Manager"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Greenwood Village, Arapahoe, CO
    Former Employee - Anonymous Employee in Greenwood Village, Arapahoe, CO
    Recommends
    Positive Outlook

    I worked at Charter Communications (More than 3 years)

    Pros

    Good tech. - Great folks!

    Cons

    Product is complicated, front-end does NOT work with the back-end Team, making dev. super complicated!

    Advice to Management

    Get it, together!


  2. "Charter Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Direct Sales in Suffolk, VA
    Former Employee - Direct Sales in Suffolk, VA
    Recommends
    Positive Outlook

    I worked at Charter Communications full-time (More than 3 years)

    Pros

    Great flexibility,income,culture, direction and environment.

    Cons

    Poor Sales manager management and commission changes for the worst.


  3. Helpful (1)

    "Former TWC Employee"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charter Communications full-time

    Pros

    They gave me a lot of money to go away.

    Cons

    They don't believe in remoting.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Good company in a tough industry"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Atlanta, GA
    Former Employee - Manager in Atlanta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Charter Communications full-time (More than 3 years)

    Pros

    Mgmt listens to employees who work and contribute

    Cons

    The whole industry is driven by price increases.


  6. "A great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Charter Communications full-time

    Pros

    Growing company, Pomotion opportuneis. No cost cable, phone and telephone services provided

    Cons

    Work life balance is someetines challenging

    Advice to Management

    Better training for new hires


  7. "Safety Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great working environment which motivated free thinking, encouraged an out of the box mentality, management and peer relationships were fantastic

    Cons

    I do not have anything negative to say about the employer

    Advice to Management

    Foster coaching in an attempt to negate employee churn in the field services arena


  8. "hospitality account executive bulk sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bulk Hospitality Major Account Executive in Suffolk, VA
    Former Employee - Bulk Hospitality Major Account Executive in Suffolk, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Charter Communications full-time (More than 10 years)

    Pros

    Proficient In all aspects of sales and marketing. Mainly in Telco and IT space

    Cons

    Certainty of quality companies. Have tenure.

    Advice to Management

    Telecom sales professional with over 25 years of B2B sales experience


  9. "Think Twice"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Billing Representative in Vancouver, WA
    Current Employee - Billing Representative in Vancouver, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Charter Communications full-time (More than 10 years)

    Pros

    I really can't think of anything good to say about this company right now. It used to be good but has gone so far down hill I wouldn't recommend this place to my worst enemy

    Cons

    Supervisors, Managers, HR, Workforce...all of the good ones have left. Is it because of the acquisition you ask? No! It is because of latest VP (and the worst by far) that was brought in a little over a year ago. I don't know how she got the job because it's obvious she has never worked in a call center. I would say I don't understand how she has kept it too but it's not like the people in Connecticut care that employees get treated like crap. They are the reason this evil, unethical, spiteful, despicable excuse of a human being is running this place.
    If you want to be completely miserable every day of your life then this is the job for you. Otherwise I recommend you keep looking.

    Advice to Management

    There is nothing else to say. Management is the reason this place sucks


  10. Helpful (1)

    "MDU Sales Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Charter Communications full-time (More than a year)

    Pros

    Benefits
    Flexible schedule
    plenty of good parking because one is there anymore

    Cons

    TWC was gutted by Charter/Spectrum
    Fired complete departments or told career employees to take this crappy pay incentive OR leave

    Advice to Management

    If its not broken Do Not attempt to fix it....there is nothing to fix
    stop trying to reinvent the wheel


  11. "."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Broadband Installer in Stockbridge, GA
    Former Employee - Broadband Installer in Stockbridge, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Charter Communications (More than a year)

    Pros

    schedule, able to have mix of life and work

    Cons

    Dispatch doesn't realize that some jobs take longer



Showing 1,097 of 1,130 reviews
Reset Filters