Charter Communications Reviews | Glassdoor

Charter Communications Reviews

Updated September 20, 2017
1,147 reviews

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3.1
StarStarStarStarStar
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Approve of CEO
Charter Communications President & CEO Thomas M. Rutledge
Thomas M. Rutledge
474 Ratings

1,147 Employee Reviews

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Pros
  • You get Free cable and Internet service (in 59 reviews)

  • they really do their best at taking care of you, free cable and internet (in 119 reviews)

Cons
  • Upper management very sneaky and not trustworthy (in 58 reviews)

  • Out of 11 years of call center scheduling this one by far is the worst (in 46 reviews)

More Pros and Cons

  1. "WAS a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at Charter Communications full-time (More than 5 years)

    Pros

    Excellent benefits, most of the Mgrs were very talented.

    Cons

    After CC bought TWC 80+% of Charter employees, and even more of the CC Execs got cut. Everything became TWC policies which doesn’t make much sense since they were BILLIONS of dollars in debt. Obviously their policies were not working very well!

    Advice to Management

    You should have taken better care of the Charter people instead of running them off!


  2. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Trainer II in Walker, MI
    Former Employee - Trainer II in Walker, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Charter Communications full-time (More than 10 years)

    Pros

    Great atmosphere
    Comitted to excelence
    Fantastic benefits package

    Cons

    They are not flexible with the schedule.

  3. "Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Charter Communications full-time

    Pros

    Lot of ot and good people

    Cons

    Changed hands lost a lot of benefits

    Advice to Management

    More choices


  4. "Charter Communications Spectrum Direct Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Direct Sales Representative in Cookeville, TN
    Former Employee - Direct Sales Representative in Cookeville, TN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Charter Communications (More than a year)

    Pros

    Your time is your own. Base pay. Free cable, phone, internet. Health, dental, life, health insurance. Phone Coaching. Patience. Commission to earn more.

    Cons

    Learning to dress for and work in the worst weather condition outdoors. Commission plan changes often not for the better. Being assigned addresses in dangerous low income high crime areas but leads in the wealthiest as well because everyone uses cable. No support if you are arrested for soliciting etc.

    Advice to Management

    Get in the field and out of the vehicle with a rep everyday and take the lead and earn some respect from your subordinates by knocking a few doors with your reps.


  5. ""No work life and home life balance""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charter Communications full-time

    Pros

    Good company to work at if you are single or no family.

    Cons

    No work life to home life balance. From technician level to management level, the company only cares about you working how ever many hours you have to until they let you go home. At management level, the company does not respect your time off.


  6. "Great work environment!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Duluth, GA
    Former Employee - Anonymous Employee in Duluth, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Charter Communications full-time (More than 10 years)

    Pros

    The people and culture are awesome.

    Cons

    Need more celebrations for accomplishments

    Advice to Management

    Reward your great employees


  7. "Company review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Charter Communications full-time

    Pros

    free cable, free cable , free cable

    Cons

    low pay, terrible hours, management only worried of the bottom line

    Advice to Management

    get your act together. just because you are the only choice for service do not have crappy sevice

  8. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Broadband Technician in Slidell, LA
    Former Employee - Broadband Technician in Slidell, LA
    Recommends
    Disapproves of CEO

    I worked at Charter Communications full-time (More than a year)

    Pros

    Everything from work van to people you work with.

    Cons

    Upper management very sneaky and not trustworthy.

    Advice to Management

    Great company upper management likes to fire employees for anything


  9. Helpful (1)

    "To Stessful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales in Greenville, SC
    Former Employee - Inside Sales in Greenville, SC
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Charter Communications full-time (Less than a year)

    Pros

    Great benefits, free cable and Pay. If you take it serious you can really upgrade your life with this company.

    Cons

    High stress environment , Very messy, No real leadership Supervisors act more like puppets. Scheduling is horrible. Out of 11 years of call center scheduling this one by far is the worst.

    Advice to Management

    Let your supervisors actually lead.


  10. Helpful (1)

    "Field operations supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Charter Communications full-time

    Pros

    good salary after 10 years

    Cons

    always and forever changing processes, never for the better

    Advice to Management

    good luck


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