Charter Communications Reviews | Glassdoor

Charter Communications Reviews

Updated July 19, 2017
210 reviews

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Charter Communications President & CEO Thomas M. Rutledge
Thomas M. Rutledge
68 Ratings

210 Employee Reviews

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Pros
  • You get Free cable and Internet service (in 58 reviews)

  • they really do their best at taking care of you, free cable and internet (in 115 reviews)

Cons
  • Upper management doesn't care about you (in 56 reviews)

  • Doesn't like new work/life balance approaches (in 21 reviews)

More Pros and Cons

  1. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Charter Communications full-time (More than 3 years)

    Pros

    Steady Work environment. Decent Location.

    Cons

    Not much opportunity to advance.

    Advice to Management

    Have more opportunities to advance other than being the number 1 score card.


  2. "Tech Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support in Billings, MT
    Former Employee - Tech Support in Billings, MT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Charter Communications full-time (More than a year)

    Pros

    None really, you take calls from mad people all day.

    Cons

    Sit on computer all day, talk to mad people.

    Advice to Management

    None

  3. Helpful (6)

    "Hang on..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Broomfield, CO
    Former Employee - Anonymous Employee in Broomfield, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Charter Communications full-time (More than 3 years)

    Pros

    The employees at Charter, Time Warner Cable, and Brighthouse are good people. They are smart, dedicated, and want what's best for the company.

    Cons

    The acquisition of Time Warner Cable and Brighthouse Networks has overwhelmed middle and senior management. Countless employees from the two companies that were acquired are leaving, which leaves the company very vulnerable to wide-spread outages across the country.

    Advice to Management

    Break down the silos between the three companies, use the best technology, and listen to the people who still care about the future of this cable giant.


  4. Helpful (3)

    "Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Director in Charlotte, NC
    Former Employee - Senior Director in Charlotte, NC
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Charter Communications full-time (More than 10 years)

    Pros

    Great teams to work with. Time Warner Cable built a great leadership team and a great business model.

    Cons

    OLD CABLE DOGS. Our way or the highway. People are learning don't buck the system and don't offer opinions. Charter is losing a lot of senior leaders because of this style leadership.

    Advice to Management

    Stop the micro management.... Let employees feel as they are wanted and needed and help guide the company.


  5. Helpful (3)

    "Changes can be good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Charter Communications full-time (More than 8 years)

    Pros

    Benefits, familiarity of company name in the area, building facilities are good with available parking, elevators and daily cafeteria offerings.

    Cons

    Since the merger senior leadership is not open to best practices but prefers to use processes used by the former charter teams. This stifles morale and will result in poor customer service to both internal and external customers.

    Advice to Management

    Current trend that employees are replacable will stall the progress you say you want to complete.


  6. Helpful (1)

    "Not so great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Direct Sales Representative in Reno, NV
    Former Employee - Direct Sales Representative in Reno, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Charter Communications full-time (More than 10 years)

    Pros

    Everything was great until new Corporate management took over and changed everything

    Cons

    everything about the co since new corporate management took over around 2012 is a con...

    Advice to Management

    Go back to letting direct sales sale to anyone and sale anything including doing there own installs like we use to. back when I started in 2003 it was the best place to work. until you took it all away and now direct sales only gets 500 SFU a month...totally sucks


  7. Helpful (1)

    "Honestly, not very good."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Billing Customer Service Representative in Vancouver, WA
    Former Employee - Billing Customer Service Representative in Vancouver, WA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Charter Communications full-time (Less than a year)

    Pros

    Consistent payroll, some leadership is very good.

    Cons

    Training, HR, Sr leadership, entry-level peers. Policies that aren't customer focused (some of which raise ethical / legal concerns), leading to a stressful work environment. "Well, where else are they going to go?" attitude doesn't help. Very frustrating to be invested in customer experience and hear many coworkers being incredibly rude to customers. Despite all of this and low compensation, instituted a professional dress code.

    Advice to Management

    1. Alter quality and training to emphasize customer experience. 2. Do some significant house-cleaning, from individual contributors up to about the director level. Protect your brand.

  8. "Human Resources"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at Charter Communications full-time

    Pros

    Pay and Benefits are good but, there is no job security.

    Cons

    You will age prematurely.. Dog-eat-dog and churn and burn. No work/life balance.

    Advice to Management

    Quit reorganizing


  9. Helpful (1)

    "InBound Sales rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Charter Communications full-time

    Pros

    The money you can make there is amazing

    Cons

    Terrible Managers and they want you to lie to customers to get more sales. I even had a manager try get upset with me for not trying to sell phone to a DEAF client. They don't care about you personally in the call center, you're just there to make them money. And once you're in the call center, it's pretty much impossible with trying to move up and out of that position even though they make it seem that there are endless opportunities for advancement in the company. Never again will I work for Charter


  10. Helpful (2)

    "Beware"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - South Carolina in Greenville, SC
    Former Employee - South Carolina in Greenville, SC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Charter Communications full-time

    Pros

    Company offers amazing pay and benefits like free services and monthly commissions. They tout 70k earning potential.

    Cons

    Shift bids, office politics and shift hours make it tough

    Advice to Management

    Being 5 minutes late because of a flat tire should not make people worried about their job. Care more about your people.


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