Charter Communications Reviews | Glassdoor

Charter Communications Reviews

Updated February 21, 2017
1,097 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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Charter Communications President & CEO Thomas M. Rutledge
Thomas M. Rutledge
453 Ratings

1,097 Employee Reviews

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Pros
  • You get Free cable and Internet service (in 58 reviews)

  • they really do their best at taking care of you, free cable and internet (in 115 reviews)

Cons
  • Upper management doesn't care about you (in 56 reviews)

  • High recruitment is expected for turnover in call center environment (in 45 reviews)

More Pros and Cons

  1. Helpful (1)

    "Exactly what you would expect...Don't do it, you will want to switch back."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Consultant in Saint Louis, MO
    Current Employee - IT Consultant in Saint Louis, MO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Large Company, dress code is not too strict. Many people are professional and the environment is very nice and updated in the headquarters. Many people are pleasant. Senior management professionals are very good at what they do.

    Cons

    Politics...way too much of it. Much like what Charter does for its customers, it does for its employees. They promise you the world, and then drop the ball on delivery. There are a tremendous amount of contractors and the place is kind of like a revolving door. It is very difficult to rely on any individuals for support, or as a resource as they may not be there the next week, very frustrating. On top of that, the mid level managers (who do stay) are always stuck on their stake or voice in any project and can't get past their own thoughts and opinions to see other people's point of view. This is not all of the managers, but defintiely quite a few of them.

    Advice to Management

    I would seriously consider how you handle your employees and open up better lines of communication accross the board. If you say you are going to do something, do it.


  2. "Charter is OK to get service from, but I would only work there as a last resort."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - HSD I in Kearney, NE
    Former Employee - HSD I in Kearney, NE
    Doesn't Recommend
    No opinion of CEO

    Pros

    Free cable/Internet...and pretty easy job as long as you don't mind never being recongnized or having any chance at advancement.

    Cons

    Management did not care at all about the employees. Equipment was barly working, but never replaced. Promotions were given based on who sucked up the most...and went to the least qualified generally. Complaints were ignored. Co-Workers had no respect for anyone.

    I was doing the work of someone three levels above me, covering twice the calls and fixing problems that those who were promoted over me had no clue how to fix, but because they kissed up to the boss more, they got the raise. I was also shafted on the schedule, being forced to work weekends when scheduling was by seniority according to management...because the idiots that were hired after me were cuter and the manager wanted to impress them.

    Advice to Management

    Learn to repspect employees, or they will continue to disrespect the company.


  3. Helpful (1)

    "I wish I could find somewhere else to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Saint Louis, MO
    Current Employee - Sales Representative in Saint Louis, MO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Discounted services such as Cable, Internet, Telephone. Decent benefits. Overall - the internet is the best aspect of the job!

    Cons

    The leadership is terrible. The mid-level managers are all shopping buddies from previous employers. Employees are not consistently provided recognition for the job they do well, but HAMMERED when they fall short of ridiculous objectives. Charter wants it's telephone sales reps to sell on 40% of their calls, but put's a compensation plan together that does not promote doing what's best for the customer....

    Advice to Management

    LISTEN TO THE EMPLOYEES IN THE TRENCHES....THE PEOPLE TAKING THE CALLS.......OR LISTEN TO THE CALLS AND WHAT THE CUSTOMERS ARE SAYING.....NOT ALWAYS WHAT THE ASSOCIATES ARE "MISSING"......


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  5. "Installer"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Installer in Kingsport, TN
    Former Employee - Installer in Kingsport, TN
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good benefits, but you have to be there 5 years to be fully vested in the 401k. The match isn't that great.

    Cons

    Bad company rep, long hours

    Advice to Management

    The management i came across were pretty nice, there were a few who put in very few hours and got paid great.


  6. "Service to Sales 'script' is a pipedream"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support in WaLakeer, MI
    Former Employee - Tech Support in WaLakeer, MI
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Decent pay, at the time had an agreement with comcast for employee rates on services if not in a charter area.

    Cons

    Working graveyard shift, home of the 4 hour maintenance phone queues. Sure, I'll meet my sales quotas and try to up-sell every call when 99% of them are calling in pissed because, yet again, their area is down for maintenance from 1am to 5am.

    Promotion - if you make anywhere near the required numbers on your quality reviews, you're stuck on the phones so you can help your supervisor's team stay out of trouble with the manager. If you suck, you will probably get fired or promoted off the phones. Or maybe you're friends with the management.

    Mandatory Overtime! I guess it wouldn't be a bad thing if you didn't already have a long commute and other things to do, but most people don't want to work an extra 10 hours every week for 4 months straight. Ordering unhealthy pizza as reimbursement does not make it ok.

    Division of workforce: You hire people to be in sales, support, retention etc: why don't you let them do their jobs? Every call should not be the same, the customers might as well be talking to (another) robot. Tech support personal were hired for their skills in said tech supporty areas, expecting them to make a sale on every call is overreaching.

    It seems after the fraud and the stock dropped to sub 1$ amounts, the company lost its mind and kept changing policies to try and wring the customer for every penny, and then when that didn't work it tried to punish its employees for not attempting to rob the customer blind.

    Advice to Management

    Try to at least be realistic with the expectations of both your employees and the customer. If you're going to use a script like service to sales, and make every person on the phone adhere to it; just pay us all the same and just call us 'call center employees' instead of 'sales staff' or 'tech support'. Those titles become meaningless if there is not difference other than what call queue you log into(not like you don't spread overflow around anyway)


  7. Helpful (2)

    "Charter communications avoid it"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Newtown, CT
    Former Employee - Anonymous Employee in Newtown, CT
    Doesn't Recommend

    Pros

    Free cable if you live in rhe area. The pay is small and the work atmosphere is unpleasant the bosses have no connection to their employees

    Cons

    They care nothing about there employees it is a corporate model that is ancient. Upper management lives in it's own bubble

    Advice to Management

    Management doesn't care about it's employees


  8. "Poor Management, hostile work environment, and unsatisfactory training"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Day of Service Escalation Specialist in Louisville, KY
    Former Employee - Day of Service Escalation Specialist in Louisville, KY
    Doesn't Recommend

    Pros

    If you are looking for a job in a tough economy look no further. The compensation for those who are used to much less will enjoy their earnings in the short term while they attempt to springboard their career at another company.

    Cons

    Management tries way too hard with their "squeeze the lemon" philosophy, expecting employees to follow nearly impossible tasks. I have seen positive behavior reprimanded, while negative behavior rewarded. It is extremely difficult to utilize benefit time and I have had days where management has sent me home due to illness and called me up the same day to issue a corrective action while not on the clock. As a CSR, it is challenging enough to exceed particular metrics and need to serve hostile customers daily, however to also compound this with poor ethics and carelessness for the employees that serve them is too much for any employee to bare.

    True leaders and those with higher education should not expect advancement while working at Charter Communications.

    Advice to Management

    Create a more inviting atmosphere that rewards success and nurtures those striving to advance. Company-wide policy training.


  9. "Good money horrible job"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Broadband Sales Specialist in Grand Rapids, MI
    Current Employee - Broadband Sales Specialist in Grand Rapids, MI
    Doesn't Recommend

    Pros

    The best reason to work at charter is for the pay. The pay for the job at the call center is awesome.

    Cons

    This job is super stressful and would not recommend to anyone who can not deal with being micromanaged, because "they needle" you constantly.


  10. "No Growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Duluth, GA
    Current Employee - Anonymous Employee in Duluth, GA
    Doesn't Recommend

    Pros

    You receive complimentary service when living in service area. Benefits are not that expensive. Very laid back atmosphere and not micro managed.

    Cons

    So many. The pay primarily. No opportunity for growth. Upper management does not deserve their position especiallt being they dont know many functions.

    Advice to Management

    Reward employees more. Proper recognition. More competetive benefit and salary package. A more intense training instead of having another employee train and not compensate.


  11. Helpful (1)

    "Good job when it started, management changes lead to having to leave."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Engineer II in Slidell, LA
    Former Employee - Network Engineer II in Slidell, LA
    Doesn't Recommend

    Pros

    Competative salary, good benefits, fairly new technology to work with. Mid-level management and staff are, by and large, great people to work with.

    Cons

    Management very sketchy. Company more interested in making a quick dollar then in satisfying existing customers. Very narrowminded leadership throughout.

    Advice to Management

    Listen to the employees more. Having a company wide survey, then dismissing the results, makes for a poor working environment.



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