Charter Communications Reviews | Glassdoor

Charter Communications Reviews

Updated February 21, 2017
1,097 reviews

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1,097 Employee Reviews

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Pros
  • You get Free cable and Internet service (in 58 reviews)

  • they really do their best at taking care of you, free cable and internet (in 115 reviews)

Cons
  • Upper management doesn't care about you (in 56 reviews)

  • High recruitment is expected for turnover in call center environment (in 45 reviews)

More Pros and Cons

  1. "Outside Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Charter Communications full-time

    Pros

    Opportunity to earn a good living

    Cons

    it is a grind and takes away from family

    Advice to Management

    Train, train, train


  2. "Your a number not a person"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Installer Service Specialist in Dalton, GA
    Former Employee - Installer Service Specialist in Dalton, GA
    Doesn't Recommend
    Neutral Outlook

    I worked at Charter Communications full-time (More than a year)

    Pros

    Good hours
    Vehicle to drive to and from office

    Cons

    Due to management hard to move up!

    Advice to Management

    Be more open and learn which employees really do the work and witch ones don't and claim to!


  3. Helpful (1)

    "Great for career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Management was directly involved in day to day decisions. I never wondered if my work was ever not good enough and I felt like I made a difference in the company with what I did.

    Cons

    I really cant think of any right now.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Charter Store Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Charter Store Specialist in Waite Park, MN
    Former Employee - Charter Store Specialist in Waite Park, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Charter Communications full-time (More than 3 years)

    Pros

    Great Work Atmosphere Overall, Mostly Supportive team of People, Hard Work pays off, Fast Paced Rewarding Environment, Family Friendly. Fantastic tools Available to Help get to the Bottom of an issue. Talented Workforce with Great Collaboration and Teamwork.

    Cons

    Things Started to Change with the Merger. Losing the Customer Service aspect and going to a Hardcore Sales Only Approach. Discouraged from Taking the Time Needed to Troubleshoot or help a Customer Understand the Products they Subscribe to, But Huge Pressure to Sell them More. Going away from a Non Scripted Customer Service approach to a Scripted Sales Pitch.

    Advice to Management

    Go back to the Every Customer Every time Not for sales But for Overall Customer Service and Support. A Happy Customer is More likely to Stay with a Company that Really Supports the Product and Has Employees who are Willing to Go the Extra Mile Not just to Sell More, But to Retain.


  6. "Broadband Tech"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Broadband Technician Senior in Columbia, TN
    Current Employee - Broadband Technician Senior in Columbia, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I would list none if i could but the website states you have to right at least 5 words

    Cons

    Worked there for over 4 years pay is horrible for what you have to do, to many supervisors all looking to blame you for everything even if its out of your control new people stay about 3 months after training after the first month after training you are already looking for another job you have been warned

    Advice to Management

    clean out the whole management team and start over the old at a boy system dosent work


  7. Helpful (9)

    "Running a cable company like a discount retailer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Columbia, SC
    Former Employee - Anonymous Employee in Columbia, SC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Charter Communications full-time (More than 3 years)

    Pros

    Free cable and internet services

    Cons

    I was an acquired Time Warner Cable employee. TWC had its issues, but at the end of the day, I felt like they cared about me as an employee. Charter came in and killed morale in every way that they could. There were superficial things like forcing us to take down office decorations (they didn't want us showing the free posters from HBO/Showtime/Starz/etc because they didn't want to give them "free advertising") and enacting full business dress 7 days a week, including weekends and late hours. They overloaded supervisors, eliminated jobs, cut pay, and did just about all of the stereotypical awful things that a company does in a merger. They axed entire departments and shoved the work onto middle management...why pay two people to do a job, when you can overload one while also cutting their pay?

    Advice to Management

    You are one of the consistently worst-rated companies on customer satisfaction. Perhaps it's because you treat your employee like mud, so they treat their customers like it. Make people WANT to work for you and maybe they'll work hard.


  8. "BAE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Account Executive in Monterey, CA
    Former Employee - Business Account Executive in Monterey, CA

    I worked at Charter Communications full-time (More than 3 years)

    Pros

    Freedom good pay if you hit the monthly formula

    Cons

    Network is not available everywhere. They abandoned point to point microwave extentsions

    Advice to Management

    Need to invest in running cable or point to point technology for network expansion


  9. Helpful (1)

    "Call Center Treadmill"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care - Billing in Vancouver, WA
    Former Employee - Customer Care - Billing in Vancouver, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Charter Communications full-time (More than 5 years)

    Pros

    Decent product, dedicated people on the ground actually delivering the service

    Cons

    Call center work is demanding, high stress, with frequent changes with little warning

    Advice to Management

    Keep your resume updated.


  10. Helpful (1)

    "Broadband Tech"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Broadband Installer in Rochester, MN
    Former Employee - Broadband Installer in Rochester, MN
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good Company, good people. fair benefits.

    Cons

    Hours were tough to deal with


  11. Helpful (3)

    "Good Turned Bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inbound Sales Representative
    Former Employee - Inbound Sales Representative
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Charter Communications full-time (More than a year)

    Pros

    Free Cable, Benefits aren't awful, free coffee

    Cons

    Management doesn't care about you or your needs, You are expected to hit unrealistic goals, they truly only care about money... to say the least.

    Advice to Management

    They won't listen... what is the point...



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