Charter Communications Reviews | Glassdoor

Charter Communications Reviews

Updated September 22, 2017
1,149 reviews

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1,149 Employee Reviews

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Pros
  • You get Free cable and Internet service (in 59 reviews)

  • they really do their best at taking care of you, free cable and internet (in 119 reviews)

Cons
  • Upper management very sneaky and not trustworthy (in 58 reviews)

  • Out of 11 years of call center scheduling this one by far is the worst (in 46 reviews)

More Pros and Cons

  1. "Good to employees but not to customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Billing Specialist in Vestal, NY
    Former Employee - Billing Specialist in Vestal, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Charter Communications (Less than a year)

    Pros

    Lots of employee benefits and quirks. People are nice

    Cons

    They are not good to their customers, calls from customers are brutal

    Advice to Management

    Have someone train that has been on the phones in recent times so they can give real advice from experience not textbook advice that makes it seem easier than it actually is


  2. Helpful (1)

    "Inbound Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Morrisville, NC
    Former Employee - Sales Representative in Morrisville, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Charter Communications full-time (Less than a year)

    Pros

    Compensation, incentives, commission, vacation, retirement options

    Cons

    Micro management, you're looked as just a number

    Advice to Management

    To prevent turnover make the workplace environment more enjoyable also keep agents ou of the dark about changes that effect them directly

  3. "Technical Operations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Charter Communications full-time

    Pros

    Good benefits. Courtesy cable services.

    Cons

    Expected to work late hours.


  4. Helpful (1)

    "Hard Time Becoming a Big Company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Charlotte, NC
    Former Employee - Anonymous Employee in Charlotte, NC
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Charter Communications full-time (More than a year)

    Pros

    Great and friendly staff trying hard to figure out how to absorb one smaller company (Brighthouse Networks), and one larger (Time Warner Cable) blending all together into a higher functioning Cable & Telecom Company.

    Cons

    Management style can be harsh, sometimes threatening. Don't know if it was always like that but coming from one of the absorbed companies, it doesn't necessarily lend itself to cooperation from teams while building this new company.

    Advice to Management

    Lighten up on the harsh ' It's the Charter way or the Highway' rhetoric. It's going to take immense amounts collaboration from all three companies to make the truly great company desired.


  5. "Don't work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Charter Communications full-time

    Pros

    Very flexible scheduling, workout center and cafeteria was great...free cable was love

    Cons

    Poor planning and organization on management's behalf, very inconsiderate of employees, just in general not a good company to work for

    Advice to Management

    Begin caring about employees and not numbers it would help with retention and an overall better business. Customers are sometimes treated poorly as well...it all stems from the top


  6. "Working for charter"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Retention Representitve in Rochester, MN
    Former Employee - Retention Representitve in Rochester, MN
    Doesn't Recommend
    Approves of CEO

    I worked at Charter Communications full-time (More than 5 years)

    Pros

    Cheap cable/internet. Benefits are great. 401k they match at certain percent.

    Cons

    Once you leave or get fired service triples. They rack rate service and refuse to give discount on just hsi. Bad residential customer service.


  7. "Direct Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Direct Sales Representative
    Former Employee - Direct Sales Representative
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Charter Communications full-time (Less than a year)

    Pros

    Great people, great benefits, Flexible hours, Great product at a good price. Given 500 leads of address that do not have service in a different area of town each month.

    Cons

    Required to knock doors for 6 hours a day, Required to make contact, determine benefits of switching to Spectrum and have triple play installed all within 30 days or commission is reduced over 50%.
    If you get a good area and work smart to catch the customer at home you can make 23 sales of the 500 leads which earns over $70,000 but most only make 12-15 sales and earn about $30,000 with salary and commissions. Usually need to work till 8:00 or 9:00PM to make necessary contacts before going home.

    Advice to Management

    Allow some sales to be made outside of territory and allow full commissions for at least 5 carry over customers for 60 days so customers who must pay before scheduling the install have more time to pay amount due.

  8. "Internet Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier II Specialist in Bridgeton, MO
    Former Employee - Tier II Specialist in Bridgeton, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Charter Communications full-time (Less than a year)

    Pros

    Motivated employees will continue to grow, and (natural) high turnover allows for promotions. Learning customer service is an essential skill and Charter values consumer feedback more than most

    Cons

    Hourly pay corporate jobs often do not have room for employee creativity

    Advice to Management

    Invest in a Senior-Citizen program. Educating the hugely increasing 65+ age group is better than convincing teenagers they need to spend $90/month for cable and internet. It'll help achieve faster phone calls.


  9. "Great Team Environment"

    StarStarStarStarStar
    Former Employee - Principal Engineer in Englewood, CO
    Former Employee - Principal Engineer in Englewood, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Charter Communications full-time (More than 10 years)

    Pros

    Top of the line Benefits
    Great Teamwork
    Competitive Pay

    Cons

    Some employees get overworked
    Must be in Denver, CO

    Advice to Management

    Loosen up on the requirement to relocate to Denver


  10. "It's Cable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook

    I worked at Charter Communications full-time

    Pros

    There are some good people here. Large company and market power. Stock is doing well.

    Cons

    It's a big slow moving company with a lot of bureaucracy


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