Charter Communications Reviews | Glassdoor

Charter Communications Reviews

Updated August 22, 2017
1,116 reviews

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1,116 Employee Reviews

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Pros
  • You get Free cable and Internet service (in 58 reviews)

  • they really do their best at taking care of you, free cable and internet (in 115 reviews)

Cons
  • Upper management doesn't care about you (in 56 reviews)

  • Doesn't like new work/life balance approaches (in 21 reviews)

More Pros and Cons

  1. Helpful (3)

    "MDU Sales Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Charter Communications full-time (More than a year)

    Pros

    Benefits
    Flexible schedule
    plenty of good parking because one is there anymore

    Cons

    TWC was gutted by Charter/Spectrum
    Fired complete departments or told career employees to take this crappy pay incentive OR leave

    Advice to Management

    If its not broken Do Not attempt to fix it....there is nothing to fix
    stop trying to reinvent the wheel


  2. "."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Broadband Installer in Stockbridge, GA
    Former Employee - Broadband Installer in Stockbridge, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Charter Communications (More than a year)

    Pros

    schedule, able to have mix of life and work

    Cons

    Dispatch doesn't realize that some jobs take longer

  3. Helpful (2)

    "Retention"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retention Specialist in Grand Rapids, MI
    Former Employee - Retention Specialist in Grand Rapids, MI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Charter Communications (Less than a year)

    Pros

    Great pay, competitive environment, helpful peers, customer service experience, outstanding benefits.

    Cons

    Undesirable shifts, shift bids based on performance which is never ensured. Selling cable and a home phone during this modern day in which they are literally phasing out of people's lives, convincing and almost tricking customers who are low income they have to pay top price or you get knocked on your reviews which is all logged in your performance.

    Advice to Management

    Probably wont be heard.


  4. Helpful (2)

    "Beware"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - South Carolina in Greenville, SC
    Former Employee - South Carolina in Greenville, SC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Charter Communications full-time

    Pros

    Company offers amazing pay and benefits like free services and monthly commissions. They tout 70k earning potential.

    Cons

    Shift bids, office politics and shift hours make it tough

    Advice to Management

    Being 5 minutes late because of a flat tire should not make people worried about their job. Care more about your people.


  5. Helpful (1)

    "had to play the game"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Broadband Technical Advisor I in Town and Country, MO
    Former Employee - Broadband Technical Advisor I in Town and Country, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Charter Communications full-time (More than a year)

    Pros

    the pay was decent for starting out with technical background

    Cons

    heavy game playing.you could get promoted if you knew the right person, played the right game, and learned to manage time. really the attendance solved most all problems. show up and you win

    Advice to Management

    changing team leads and managers every 3 months does not promote a decent team or team leadership


  6. Helpful (4)

    "Not good, not bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Saint Louis, MO
    Former Employee - Anonymous Employee in Saint Louis, MO

    Pros

    - No one over your shoulder (freedom)
    - Company vehicle w/ gas card
    - A lot of helpful, knowledgeable co-workers
    - Co-workers turns into your family
    - Possibility for advancement (albeit, your ability to brown nose will affect that more than your numbers)

    Cons

    - Overtakes your life and time
    - Subjected to a lot of disgusting people that never clean their house
    - Customers will try to lie to the company about you stealing stuff, or breaking stuff, to get money
    - A lot of supervisors were NOT quality technicians, they just brown nosed up to being a sup
    - Management is extremely rude
    - Way too many jobs in way too short of time
    - QA specs outweigh realistic amount of time to install/TC
    - Management doesn't want you promoted because sups get % of money per head on their team
    - It is not uncommon for sups to write you up when you are looking to transfer to keep you, because a write up means you can't transfer departments for 6 months.

    Advice to Management

    Realise that you're employing family people. We have a life, too, and want to get back. The increasing policies implemented are making the job much less worth it, and the pay is NEVER equal to the job.


  7. Helpful (2)

    "accounts payable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Document Imaging Coordinator Contractor in Saint Peters, MO
    Former Employee - Document Imaging Coordinator Contractor in Saint Peters, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Charter Communications (Less than a year)

    Pros

    The people and environment there was nice

    Cons

    My manager had a bad attitude

    Advice to Management

    Get off your high horse and help when needed by your employees. Don't make them feel bad for asking questions, have a better demeanor. You wouldn't have such a high turnover if you were respectful to people in your department.

  8. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Saint Louis, MO
    Former Employee - Anonymous Employee in Saint Louis, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Charter Communications (More than 10 years)

    Pros

    Great benefits, great opportunities for advancement and self promotion, local leadership provide great support in advancement

    Cons

    Has become too big, no longer a human/personal element with the senior (corporate) leadership, career search tool is not user friendly

    Advice to Management

    Senior (Corporate) leadership doesn't take effect of decisions on personal lives into consideration


  9. Helpful (1)

    "Good money/kinda stressful job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Customer Service Representative in Melbourne, FL
    Former Employee - Call Center Customer Service Representative in Melbourne, FL
    Recommends
    Positive Outlook

    I worked at Charter Communications full-time (More than a year)

    Pros

    Good pay, great benefits, 401k health ect. No call handle times

    Cons

    training is not as helpful as it should be, you learn more OJT. High customer service standards with not many exceptions to things that can be out of your control.

    Advice to Management

    Continue to show employees you appreciate them, not just in the beginning and take our feedback more seriously! We work directly with the customers so we are a well of knowledge, use it!


  10. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Charter Communications full-time

    Pros

    there were great benefits, coworkers care about each other.

    Cons

    Pay not = to stress of the job, cannot hang up on rude customers, must let them call you names. HR didn't care if you were having a breakdown. Get written up for using bathroom too much or too long...

    Advice to Management

    Listen to your csr's if they need a few min off the phone let them.


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