Chartway Federal Credit Union Reviews | Glassdoor

Chartway Federal Credit Union Reviews

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Found 71 reviews

3.4
StarStarStarStarStar
Rating TrendsRating Trends
74%
Recommend to a Friend
87%
Approve of CEO
Brian Schools
30 Ratings
Pros
  • "(in 4 reviews)

  • "Great place to work; good benefits, great people and opportunities for advancement(in 4 reviews)

Cons
  • "Bad pay structure, back office is tough to deal with(in 4 reviews)

  • "Small company, other than that no cons(in 4 reviews)

More Pros and Cons
  1. Helpful (1)

    "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Member Service Specialist in Virginia Beach, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Chartway Federal Credit Union full-time for more than a year

    Pros

    Great organizational culture. The credit union reflects well its mission, vision, and values. They are very committed to their members and they provide great customer service. Moreover, they have a great commitment to innovation. Their ITMs, online banking, and lending processes are a few examples of that. Pay is competitive compared to other institutions, and there are opportunities for corporate partners tuition discount...

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    Cons

    The Credit Union does not start matching 401k contributions until you’ve worked there a long time, thus giving the impression the organization is already expecting a high turn over of employees. Annual raises are below inflation and bonuses are very limited. There is pressure to meet goals while also being limited to how many people visit the branches and their needs. Not all branch managers know how to communicate effectively,...

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    Advice to Management

    Matching 401k contributions from the beginning of employment communicates the company hires to retain, and it encourages momentum and work longevity. In addition to pay being competitive, it’s still less than other larger credit unions and banks currently offer for the same amount of work and expertise. Although Chartway has the same mission, vision, and values, branch managers have different leadership styles that can...

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    Chartway Federal Credit Union2019-04-09

    Chartway Federal Credit Union Response

    April 17, 2019Vice President of Human Resources

    We’re so glad to hear you enjoyed your career at Chartway and were able to benefit from our comprehensive training programs and from some of our extra employee benefits, including tuition reimbursement, pet adoption reimbursement, gym reimbursement, and our matching 401K Plan. ...

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  2. "Chartway Federal Credit Union Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Teller in Virginia Beach, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Chartway Federal Credit Union full-time for more than 2 years

    Pros

    good work life balance with holidays and sundays off

    Cons

    needs more staffing in the branches

    Chartway Federal Credit Union2019-04-10

    Chartway Federal Credit Union Response

    April 17, 2019Vice President of Human Resources

    Thanks for your review! At Chartway, we believe in the importance of providing our team members with careers that are professionally rewarding and personally fulfilling, so we’re glad to hear your enjoying your career with us. As it relates to your comment regarding staffing, ...

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  3. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Msr in Saint George, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Chartway Federal Credit Union full-time for more than a year

    Pros

    -They train you for everything you need to know -Great culture and work environment -Ability to grow and move up

    Cons

    -No overtime -No substantial commission structure

    Advice to Management

    -Put in place a commission structure

    Chartway Federal Credit Union2019-03-27

    Chartway Federal Credit Union Response

    April 17, 2019Vice President of Human Resources

    Thanks for your review! We’re glad to hear you’re enjoying your career at Chartway and benefiting from our comprehensive training programs and professional growth opportunities. As a credit union, our members come first. We’re dedicated to making their lives more affordable and ...

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  4. "Good Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Branch Manager 
    Recommends
    Approves of CEO

    I have been working at Chartway Federal Credit Union full-time for more than 4 years

    Pros

    The people are great, the environment was positive, they accommodate you the best way possible, they have great leaders in place.

    Cons

    Pay and opportunity for advancement

    Advice to Management

    more pay, advancement opportunities

    Chartway Federal Credit Union2019-03-04

    Chartway Federal Credit Union Response

    April 17, 2019Vice President of Human Resources

    We’re glad to hear you’re enjoying your career at Chartway and that you’re able to collaborate with your team as a result of our vibrant culture where fun, innovation, creativity, a member-first focus, and passion thrives. With a sincere goal of providing careers that are professionally ...

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  5. Helpful (1)

    "Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Neutral Outlook
    Approves of CEO

    I worked at Chartway Federal Credit Union part-time for more than 2 years

    Pros

    PTO, HOLIDAY PAY, HOURS, LOCATION

    Cons

    Not Flexible Hours, Poor Communication

    Advice to Management

    The training process of a teller does not give you all the information of all the transactions you will be performing on a daily basis. So once you have an outage due to lack of information not being provided in the training, it's your fault.

    Chartway Federal Credit Union2019-02-19

    Chartway Federal Credit Union Response

    April 17, 2019Vice President of Human Resources

    Thank you taking the time to review our credit union family. At Chartway, we believe in the importance of providing our family members with careers that are professionally rewarding and personally fulfilling, so we’re intentional about our efforts to provide a meaningful and enjoyable ...

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  6. "It’s ok, easy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Teller in Humble, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Chartway Federal Credit Union full-time for more than 4 years

    Pros

    Managers can be lenient

    Cons

    Always understaffed needs more employees

    Advice to Management

    Talk to employees

    Chartway Federal Credit Union2019-01-09

    Chartway Federal Credit Union Response

    April 2, 2019Vice President of Human Resources

    We would greatly appreciate the opportunity to speak with you personally to learn how we can help you make the most of your employment experience with us. We hope you’ll contact our Human Resources team at (757) 552-1000 so we can set-up a time to talk. - Chartway Federal ...

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  7. "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Chartway Federal Credit Union

    Pros

    Nothing nothing Nothing absolutely nothing

    Cons

    Pay sucks no career advancement hr sucks politics play a huge part into decisions

    Chartway Federal Credit Union2018-11-30

    Chartway Federal Credit Union Response

    March 6, 2019Vice President of Human Resources

    We would greatly appreciate the opportunity to speak with you personally to learn more about your specific situation to determine how we can help you make the most of your employment experience with us. We hope you’ll contact our Human Resources team at (757) 552-1000 so we can set-up ...

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  8. "Great Environment"

    StarStarStarStarStar
      Former Employee - Anonymous Employee 
      Recommends
      Approves of CEO

      I worked at Chartway Federal Credit Union part-time

      Pros

      great culture and environment, cares about the members and fundraiser organization

      Cons

      Small company, other than that no cons

      Chartway Federal Credit Union2018-08-21

      Chartway Federal Credit Union Response

      October 9, 2018Vice President of Human Resources

      Thank you for your review. We’re so glad to hear you enjoyed your career at Chartway as a result of our vibrant culture. We enthusiastically agree that we’re fortunate to employ a team of friendly professionals who genuinely care about making the lives of our members more affordable ...

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    • "CSR 1"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service Representative in Virginia Beach, VA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Chartway Federal Credit Union full-time for more than a year

      Pros

      Benefits are great. A company that believes in teamwork and providing different resources to make members lives more affordable. Caring

      Cons

      Need more bilingual Customer Service Representatives

      Advice to Management

      Please hire more Spanish Reps or entertain working remotely from home to prevent losing the ones you have.

      Chartway Federal Credit Union2018-07-27

      Chartway Federal Credit Union Response

      August 10, 2018Vice President of Human Resources

      Thanks for taking the time to review our credit union family. We’re happy to hear that you’re enjoying our vibrant work environment and we enthusiastically agree that we’re fortunate to employ a team of friendly professionals who genuinely care about each other, about making the lives ...

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    • "Chartway MSR"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Member Service Representative in Virginia Beach, VA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Chartway Federal Credit Union full-time for more than a year

      Pros

      Own office good pay friendly staff

      Cons

      not a lot of PTO unprofessional atmosphere

      Chartway Federal Credit Union2018-07-19

      Chartway Federal Credit Union Response

      August 10, 2018Vice President of Human Resources

      Thank you for your feedback! Because we greatly value our team members, we’re proud to offer competitive compensation and benefits including our matching 401K program, paid time off on your birthday, paid holidays, as well as a variety of options that allow our team members to thrive ...

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    Found 71 reviews