Chartway Federal Credit Union Reviews | Glassdoor

Chartway Federal Credit Union Reviews

Updated June 23, 2017
50 reviews

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3.4
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Brian Schools
13 Ratings

50 Employee Reviews

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Pros
  • Great place to work; good benefits, great people and opportunities for advancement (in 4 reviews)

  • the member are Amazing, great pay, and great people to work with (in 4 reviews)

Cons
  • Upper management is clueless on how to market to a younger crowd (in 4 reviews)

  • hard to advance from teller to back office positions (in 3 reviews)

More Pros and Cons

  1. Helpful (1)

    "Good and outstanding employer!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Reporting Accountant in Virginia Beach, VA
    Current Employee - Financial Reporting Accountant in Virginia Beach, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Chartway Federal Credit Union full-time (More than 8 years)

    Pros

    Chartway is an Employees and members oriented credit union..

    Cons

    I don't know of cons at all.

    Advice to Management

    Excellent management! Especially after Mr. Schools arrival.

    Chartway Federal Credit Union Response

    Feb 22, 2017 – Vice President of Human Resources

    Thanks for your feedback! We couldn’t be more thrilled to hear that you’ve found us to be an outstanding employer for more than 8 years! We also agree that our culture continues to thrive as a... More


  2. Helpful (1)

    "Fake reviews and this is a terrible place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Service Specialist in Virginia Beach, VA
    Former Employee - Member Service Specialist in Virginia Beach, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Chartway Federal Credit Union full-time (More than 3 years)

    Pros

    Federal involvement to regulate this credit union. CFCU doesn't offer any pros. The pros they offer are federally mandated.

    Cons

    Poor communication, pay, training, and support. Read the negative reviews on this company. When you see a review with outstanding, fabulous, superb, or any of these ridiculous correlations that is a fake review. Don't bother working here. Pay is around $28,000 a year and your going to have to work hard and beg people to buy things they can't afford just so you can hit your sales goals. Some of the goals I had were as high as $400,000.00 a month! The goals are so high so they never have to pay bonuses. THEY'RE CHEAP AND OUTDATED! Their network and technology are 10 years behind!

    Advice to Management

    Seek advice from USAA or Navy Federal.

    Chartway Federal Credit Union Response

    Jul 11, 2017 – Vice President of Human Resources

    We value your feedback and appreciate you taking the time to review our credit union family. Please be assured that Chartway does not post its own reviews. We also do not take any action that... More

  3. Helpful (1)

    "Great Internship!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern in Virginia Beach, VA
    Former Employee - Intern in Virginia Beach, VA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This company really cares about its employees and offers competitive benefits, pay, and vacation. I worked as an intern and gained valuable experience in my field of study.

    Cons

    The internship was unpaid, but the experience gained was valuable.

    Chartway Federal Credit Union Response

    Feb 3, 2017 – Vice President of Human Resources

    Thanks for your review! We’re glad your internship with us provided you with valuable experience. We are always excited to contribute to the development of students and provide a positive real-world... More


  4. Helpful (1)

    "Great people and renewed focus on employees and members"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Virginia Beach, VA
    Current Employee - Anonymous Employee in Virginia Beach, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Chartway Federal Credit Union full-time (Less than a year)

    Pros

    Great people, really nice new HQ building with a lot of employee amenities, focused on members, very good benefits

    Cons

    A little lower pay than others but still fair. Can be difficult to all be on the same page with different markets in different states.

    Advice to Management

    Keep going with the focus on members and employees

    Chartway Federal Credit Union Response

    Oct 5, 2016 – Director of Human Resources

    Thank you for the feedback – we’re so glad to hear you’re happy at our credit union family! We completely agree that we have some of the best people who are passionate about our member-first focus... More


  5. Helpful (7)

    ""Branch Manager""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in Virginia Beach, VA
    Former Employee - Branch Manager in Virginia Beach, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Chartway Federal Credit Union full-time

    Pros

    Holidays off, pay average, friendly committed loyal retail co-workers, hours are bankers hours, friendly members, not brain surgery, occasional incentives

    Cons

    Horrible corporate management, must be in with the Divas for promotions and recognition, not what you know but what you wear, seriously this business has some questionable profitability, can u say "Bank of the Commonwealth?" That's where it's headed....false debt structure misleads to fake "profitability"

    Advice to Management

    Gut the corporate level of these unknowledgeable, worthless, southern beauty pageant wanna be's. Stop faking positive posts/reviews on yelp, glassdoor, and indeed.

    Chartway Federal Credit Union Response

    Aug 31, 2016 – Director of Human Resources

    Thank you for the feedback and for the praise regarding our employees, members, and great benefits. We agree that we have some of the most loyal employees and enthusiastic members in the industry. We... More


  6. Helpful (3)

    "Great people poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Star Teller in Virginia Beach, VA
    Former Employee - Star Teller in Virginia Beach, VA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Chartway Federal Credit Union full-time (More than a year)

    Pros

    The people I worked with directly were great. The benefits were also great.

    Cons

    Chartway hires outstanding people but quickly loses them because they don't care for their employees. Incentives are small and hard to reach. Procedures and processes change frequently and usually don't make sense or make your job harder unless you work back office. Tellers get the short end of the stick everytime.

    Advice to Management

    Listen to your tellers. They are the ones that keep members coming back. If your tellers aren't happy then your members won't be either.


  7. Helpful (1)

    "Awesome Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Virginia Beach, VA
    Current Employee - Director in Virginia Beach, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Chartway Federal Credit Union (More than 10 years)

    Pros

    This is an awesome company to work for. They support their employees and the culture of "People Helping People" here at Chartway fits my passion and goals in my professional life. I am proud of where we've been and I am looking forward to where we are going!

    Cons

    Continue to build the infrastructure that aligns with our growth.

    Advice to Management

    Continue to keep employees and member's first!

  8. Helpful (1)

    "Imploding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager in Suffolk, VA
    Current Employee - Branch Manager in Suffolk, VA
    Doesn't Recommend
    Negative Outlook

    I have been working at Chartway Federal Credit Union full-time (More than 10 years)

    Pros

    Hard to get fired because the HR department cannot keep up with turnover. I can do what I want, no one ever comes to check on the branch. They offer 401k and good insurance options.

    Cons

    Behind the times, our equipment is still from 1990's. Under staffed, over worked, high sales with low bonus. No one follows procedures so it can be hard to help out when asked how to do anything. Our board has the same over 60 group of non diverse men making policies. No place to move upward...just laterally.

    Advice to Management

    Pay more, offer up to date technologies for our members as well as the branches. Get everyone on the same page regarding procedures, we can't deliver quality when we have to continually redo our work.


  9. "Great morale"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Floater Teller Specialist in Virginia Beach, VA
    Current Employee - Floater Teller Specialist in Virginia Beach, VA
    Recommends
    Positive Outlook

    I have been working at Chartway Federal Credit Union full-time (More than a year)

    Pros

    Wonderful people within the organization

    Cons

    Demanding hours and needy members


  10. Helpful (2)

    "teller specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller Specialist in Chesapeake, VA
    Former Employee - Teller Specialist in Chesapeake, VA

    I worked at Chartway Federal Credit Union (More than a year)

    Pros

    the people there are usually very nice

    Cons

    very pushy with targets to meet, unorganized company


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