Chartwells Higher Education Dining Services Reviews | Glassdoor

Chartwells Higher Education Dining Services Reviews

Updated September 8, 2017
49 reviews

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Chartwells Higher Education Dining Services CEO Lisa McEuen
Lisa McEuen
1 Rating

49 Employee Reviews

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Pros
  • fair employment policy, flexible hours (in 14 reviews)

  • Great place to work, great people to work withz (in 11 reviews)

Cons
  • Low pay rate for a position that required an abundance of experience (in 20 reviews)

  • Upper management sometimes makes it a very tense place to work (in 18 reviews)

More Pros and Cons

  1. "Better at Corporate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Chartwells Higher Education Dining Services full-time

    Pros

    Field locations are fun and interesting

    Cons

    Horrible culture. Can be really elitist, menacing, and racist to other managers and employees. One manager referred to employees and students as monkeys regularly.

    Advice to Management

    Pay more attention to tactics used in the fields. Everyone isn't as happy as they seem on your visits.


  2. "Director of Catering"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Cater in Salt Lake City, UT
    Former Employee - Director of Cater in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook

    I worked at Chartwells Higher Education Dining Services full-time (More than 5 years)

    Pros

    I enjoyed working with the clients. I prepared menus, set up design, and execution of events. I was responsible for managing serveral servers.

    Cons

    Upper Management was very demanding and under appreciating. I was underpaid and overworked. I was not given the proper staff and expected to work several large events by myself.

    Advice to Management

    I think that having a supportive crew is the best way to run a successful business. Great communication is a key factor. Also, having a clear understanding of everyone's tasks and expectations is very important. Not only knowing your staff, understanding your clientele and their needs and visions are a must.

  3. "Poor Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Chartwells Higher Education Dining Services full-time

    Pros

    Great coworkers
    Good benefits
    Easy Hire In Process
    Great Training

    Cons

    Bad Managers
    Hard to move Up
    Favoritism

    Advice to Management

    Listen to your employees and give advancements to the ones that bust there behinds on a daily basis...


  4. "upper management sucks- only care for themselves"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Chartwells Higher Education Dining Services full-time

    Pros

    Full time, free lunch

    Cons

    overworked, not paid enough, pressure to make more, unerstaffed

    Advice to Management

    Pay your managers in all locations more money


  5. "If you want to be thrown away..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accountant in Baton Rouge, LA
    Former Employee - Accountant in Baton Rouge, LA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Chartwells Higher Education Dining Services full-time (More than a year)

    Pros

    if you actually become a salaried employee, benefits are pretty good

    Cons

    politics are so thick, it feels like high school in beverly hills. in the two years i worked with this company i experienced heavy doses of racism and sexism. if you are only an hourly employee, you will be treated like you don't matter.

    Advice to Management

    get off your thrown... you're only selling hot dogs, you not saving the world!


  6. "cook"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    worst place ever full of discrimintaion

    Cons

    full of discrimination not a good place


  7. Helpful (1)

    "Delivery driver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Delivery Driver in Kaukauna, WI
    Current Employee - Delivery Driver in Kaukauna, WI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Chartwells Higher Education Dining Services full-time (Less than a year)

    Pros

    The hours are nice
    Time off the same as the students

    Cons

    Management is poor
    Employees are always yelling you
    All stuck in their ways
    Pay sucks
    Demanding employees

    Advice to Management

    Show up and talk with driver if any problems
    Pay a bit more

  8. Helpful (1)

    "Cook"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cook in San Marcos, TX
    Former Employee - Cook in San Marcos, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Chartwells Higher Education Dining Services full-time (More than a year)

    Pros

    Had fun with the co workers I had. Could decide if I wanted to show up to worm or not. While I worked there some of the college student constantly no called no showed on an average basis and were never penalized. Free food for lunch. Great job for slackers.

    Cons

    Almost always under staffed Refused to take action on known problem causing supervisors, a supervisor responsible for multiple people quiting, and slack while nagging everyone else. Management doesnt care too much about you. If you are good ina spot like slaving over the hottest biggest grill all day with barely a break, dont expect to ever leave that spot because they will be unwilling to train or put anyone in that spot regardless of health. You can look near death from dehydration and exhaustion but dont expect them to move you , ask you how you are are replace you. Basically slave workers. Takes forever for boss to put anything into motion. Going full time took a month to get finalized. Scheduling is terrible. They hear you ask days off or notify of appointment, but they don't listen. I had to be constantly on top of my boss if I had a day I wanted off. Terrible job for hard working people who almost always put 110% into their work. Only real punishment for absence is ineligible for a raise. Excused doctors notes and medical related also effect this. So if you work hard yet have a bad month of sickness dont expect them to look at your work performance. Overall bad company to work for long term.

    Advice to Management

    Take better care of your employees. Offer competitive pay, if you are seen working hard while others stand around and talk tou should be rewarded. Stick to your rules. Half of my coworkers should have been fired for being late, eating on the job, no call no shows, disobedience, leaving the job clocked in (going to the store and coming back), drug abuse on the clock and a few other against policy actions that aren't held up. This company need some serious reworking and fixing. I was better taken care of at SeaWorld and Six Flags. Maybe learn to run chartwells more like some of the other companies owned by compass group. I worked at the at&t center once and it was completely different. Much much more professional. With the fact you have student hires it can't hurt to teach those kids job responsibility.


  9. "unorganized"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Jacksonville, FL
    Current Employee - Anonymous Employee in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Chartwells Higher Education Dining Services (More than a year)

    Pros

    nice co workers
    easy work
    nice to be around children

    Cons

    bad managers
    short shifts
    super low pay
    unorganized
    worst job to have

    Advice to Management

    get better managers


  10. "Poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cook in Spring Arbor, MI
    Former Employee - Cook in Spring Arbor, MI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Chartwells Higher Education Dining Services full-time (More than a year)

    Pros

    This company does a great job at trying to keep food up to health code standards. They also are good at diversifying their menus.

    Cons

    The management was terrible. Nobody was communicating well at all. Most of the time, managers would just sit in the office and browse social media while everyone else worked in the kitchen.

    Advice to Management

    Don't be afraid of confrontation. When employees step out of line, there should actually be some consequences. Letting everyone do their own thing is uninformed and week.


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