Chartwells Reviews | Glassdoor

Chartwells Reviews

Updated February 9, 2017
41 reviews

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1.0
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Steve Sweeney
11 Ratings

41 Employee Reviews

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Pros
  • fair employment policy, flexible hours (in 14 reviews)

  • Great place to work, great people to work withz (in 11 reviews)

Cons
  • Low pay rate for a position that required an abundance of experience (in 19 reviews)

  • Upper management was a bit of a pain to work with (in 15 reviews)

More Pros and Cons

  1. "Cook"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cook in San Marcos, TX
    Former Employee - Cook in San Marcos, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Chartwells full-time (More than a year)

    Pros

    Had fun with the co workers I had. Could decide if I wanted to show up to worm or not. While I worked there some of the college student constantly no called no showed on an average basis and were never penalized. Free food for lunch. Great job for slackers.

    Cons

    Almost always under staffed Refused to take action on known problem causing supervisors, a supervisor responsible for multiple people quiting, and slack while nagging everyone else. Management doesnt care too much about you. If you are good ina spot like slaving over the hottest biggest grill all day with barely a break, dont expect to ever leave that spot because they will be unwilling to train or put anyone in that spot regardless of health. You can look near death from dehydration and exhaustion but dont expect them to move you , ask you how you are are replace you. Basically slave workers. Takes forever for boss to put anything into motion. Going full time took a month to get finalized. Scheduling is terrible. They hear you ask days off or notify of appointment, but they don't listen. I had to be constantly on top of my boss if I had a day I wanted off. Terrible job for hard working people who almost always put 110% into their work. Only real punishment for absence is ineligible for a raise. Excused doctors notes and medical related also effect this. So if you work hard yet have a bad month of sickness dont expect them to look at your work performance. Overall bad company to work for long term.

    Advice to Management

    Take better care of your employees. Offer competitive pay, if you are seen working hard while others stand around and talk tou should be rewarded. Stick to your rules. Half of my coworkers should have been fired for being late, eating on the job, no call no shows, disobedience, leaving the job clocked in (going to the store and coming back), drug abuse on the clock and a few other against policy actions that aren't held up. This company need some serious reworking and fixing. I was better taken care of at SeaWorld and Six Flags. Maybe learn to run chartwells more like some of the other companies owned by compass group. I worked at the at&t center once and it was completely different. Much much more professional. With the fact you have student hires it can't hurt to teach those kids job responsibility.


  2. "unorganized"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Jacksonville, FL
    Current Employee - Anonymous Employee in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Chartwells (More than a year)

    Pros

    nice co workers
    easy work
    nice to be around children

    Cons

    bad managers
    short shifts
    super low pay
    unorganized
    worst job to have

    Advice to Management

    get better managers


  3. "Poor management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cook in Spring Arbor, MI
    Former Employee - Cook in Spring Arbor, MI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Chartwells full-time (More than a year)

    Pros

    This company does a great job at trying to keep food up to health code standards. They also are good at diversifying their menus.

    Cons

    The management was terrible. Nobody was communicating well at all. Most of the time, managers would just sit in the office and browse social media while everyone else worked in the kitchen.

    Advice to Management

    Don't be afraid of confrontation. When employees step out of line, there should actually be some consequences. Letting everyone do their own thing is uninformed and week.


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  5. "Do not work here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Chicago, IL
    Former Employee - Supervisor in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Chartwells full-time (More than a year)

    Pros

    Met good people. The more responsibilities the more experience and independence you gain.

    Cons

    Upper management was poor and barely took any action to help out the supervisors. Majority of staff was rude and lazy and there was no disciplinary action taken over by upper management which made the job even more frustrating.

    Advice to Management

    Better hiring process and be more hands on to actually support those who want to grow with the company.


  6. "review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    lots of locations, pretty logo

    Cons

    poorly trained upper management, would rather keep you in a place to satisfy client instead of rewarding you for your good work - very limiting

    Advice to Management

    Get educated and take care of your peopl


  7. "Worst job I have ever had!! Do not work for this company!"

    Star Star Star Star Star
    Former Employee - Executive Chef in College Station, TX
    Former Employee - Executive Chef in College Station, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    For the most part, I had a good staff. The staff had some morale issues due to low wages and no opportunity for increases. The students were nice.

    Cons

    The upper management was ignorant and neglectful. A couple of my employees and I were physically and verbally assaulted in my office. In spite of all of the evidence and witnesses to the incident, the management did nothing about the psychopath chef who assaulted us. The result of this was that this company lost several good, hard-working people because they wanted to bury the ugliness of the incident. In addition, the upper management provided absolutely NO support to the front line staff. I worked for 7 months straight without a single day off - in at 5am and not out until 8 or 9 pm. At one point, I was sick and lost my voice. I left work, leaving my assistant manager in charge, so I could go get some medicine. I was at the clinic across the street from the dining hall for 30 minutes - got a shot, filled a prescription and was back to work. As I was walking in, my boss started screaming at me about leaving work - he was cussing like a crazy person. Again, upper management did nothing about this kind of abuse.

    Advice to Management

    Steve Sweeney needs to re-evaluate the people he trusts to run the business. They are sadly lacking in any kind of work ethic or personal ethics. They do not know anything about managing people.


  8. "Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Chartwells full-time

    Pros

    Fun environment to be in. You meet alot of great people

    Cons

    The job does not pay enough for the duties required


  9. "marketing"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    the college is appreciative of the staff when the company does not recognize them

    Cons

    unpaid managers, lack of direction, lack of ability to move up in the company


  10. "Food service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Coworkers, students, staff and teachers

    Cons

    Awful management
    Disorganized
    Lackey of support


  11. "Do not work here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Marcos, TX
    Current Employee - Anonymous Employee in San Marcos, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Job on campus so location convenient for students.

    Cons

    Everything else. Management exploits workers by running a less than skeleton crew at the busiest times of the semester. Can't trust agreed upon scheduling since extreme lack of personnel causes double and even triple duty expectations that can't be met in a reasonable amount of time.

    Advice to Management

    Management is not interested in actually addressing the issues so no point in wasting time offering advice.



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