Chase Brexton Health Care Reviews | Glassdoor

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Chase Brexton Health Care Reviews

Updated December 22, 2017
54 reviews

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2.8
StarStarStarStarStar
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Approve of CEO
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Patrick Mutch
4 Ratings

54 Employee Reviews

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Pros
  • Patients we serve Makes the work place more enjoyable makes it easier to come into each day (in 2 reviews)

  • There are some caring, competent, amazing clinicians throughout the agency who are dedicated to serving vulnerable populations (in 2 reviews)

Cons
  • Senior Leadership team is not a team but tyrants (in 6 reviews)

  • When you get to the sections about "Values" and "Vision," there is no longer any mention of the LGBT community (in 5 reviews)

More Pros and Cons

  1. "You have to be in it for the mission"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Chase Brexton Health Care full-time (Less than a year)

    Pros

    You really are working with some of the most underserved populations in Baltimore, and that makes the work itself rewarding. If you want a sense of purpose in your work, Chase Brexton certainly delivers. Things are improving, albeit slowly.

    Cons

    Almost no communication between departments. Many medical staff are demoralized and burned out, resulting in high staff turnover. Feels almost like someone is hovering behind your back waiting for you to mess up; no trust between staff and management whatsoever.

    Advice to Management

    Soliciting feedback is only half the game - you have to listen to it and implement solutions. Your employees are talking to each other; make sure they feel comfortable talking to management, too.


  2. Helpful (2)

    "Slowly improving"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Service Representative in Baltimore, MD
    Current Employee - Patient Service Representative in Baltimore, MD
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Chase Brexton Health Care full-time (More than a year)

    Pros

    My Co-workers and the
    Patients we serve Makes the work place more enjoyable makes it easier to come into each day

    Cons

    Poor Leadership
    Staff is Under appreciated
    Provides feel burnt out
    Workflow is not always efficient
    High retention rate for psr's and providers

    Advice to Management

    Hire leader that stays atleast a year
    Pay attention to what the "supervisors produce" and not just what you see
    Listen to the employees and learn to appreciate them

  3. "Patient Service Representive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Chase Brexton Health Care full-time

    Pros

    Friendly staff, welcoming faces, understanding

    Cons

    parking garages rates, bonuses and vacation time


  4. "Great work that supports the community"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Baltimore, MD
    Current Employee - Anonymous Employee in Baltimore, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Chase Brexton Health Care full-time (Less than a year)

    Pros

    New management recognizes the value of the work and the responsibility to the community

    Cons

    The unfortunate impact on a great organization

    Advice to Management

    Keep doing what you are doing!!!


  5. Helpful (1)

    "Improvements"

    StarStarStarStarStar
    Current Employee - Case Manager
    Current Employee - Case Manager

    I have been working at Chase Brexton Health Care full-time (Less than a year)

    Pros

    Changes at the top make me hopeful that the work environment here is improving. Regardless, providers are still leaving because of massive workloads. I am hopeful that collective bargaining will get us a contract that will allow both providers and the organization to thrive.

    Cons

    Hide staff turnover leads to unhappy patients.

    Advice to Management

    Do what you can to keep medical providers happy and employed here.


  6. Helpful (1)

    "Overall good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Management
    Current Employee - Case Management
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Chase Brexton Health Care full-time (More than 5 years)

    Pros

    I love working here because I enjoy the work that I do and the satisfaction I get from helping our patients. Also, I love relationships I have built a with my colleagues. Not to mention the benefits are pretty good as well

    Cons

    Over the past several years I have worked here there has definitely been a shift in the moral of the company. I love what I do, but they have really gotten away from employee recognition and true patient care. The basis of the work we do has become all about the numbers (money).

    Advice to Management

    Change is not always a good thing


  7. Helpful (6)

    "Loss of job integrity, increased staff burnout and decreased staff retention"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Behavioral Health Consultant in Baltimore, MD
    Current Employee - Behavioral Health Consultant in Baltimore, MD
    Doesn't Recommend

    I have been working at Chase Brexton Health Care full-time (More than 3 years)

    Pros

    The agency attracts highly qualified compassionate providers. The union was voted in almost unanimously by medical ,dental, and behavioral health providers. Unionization is now the viable way for us to regain our voice at the table when advocating for our patients. Providers welcome the understanding of this of the many new providers who have replaced a large group of amazing clinicians who left.

    Cons

    Clinicians are allied with patients at the front lines but have somehow lost the opportunity to have a voice in the structure and content of their work environments. Management drives disunity and wants to remain authoritarian.

    Advice to Management

    We are in crisis and we need change now.

  8. Helpful (1)

    "Change is in the wind"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CMOD in Baltimore, MD
    Current Employee - CMOD in Baltimore, MD
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Chase Brexton Health Care full-time (More than a year)

    Pros

    Provide excellent healthcare to our patients, decent pay, comfortable place to work, leadership is changing

    Cons

    Unionized Providers!!!! They feel that they are better than everyone else!

    Advice to Management

    Since you can't get rid of the old Chase Brexton core that decided to unionize, get rid of those individuals so that those of us who were hired after the vote, can get rid of the union. It is unnecessary evil, especially SEIU! I work hard for my dollars, should not have to pay a union. Also, we now have, it seems, a great new CEO in place and a COO who has FQHC experience and is a nurse, what what! I believe that things are about to get much better - but only if the union goes!


  9. "great"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    people and patients make it great

    Cons

    corporate atmosphere can be a bit money focused


  10. Helpful (11)

    "Former provider"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Chase Brexton Health Care full-time

    Pros

    Serves patients who fall through the cracks of traditional healthcare.

    Cons

    The CEO doesn't understand not-for-profit healthcare system. He is a tiny tyrant who keeps the agency in continual change so no one but him knows the policies, organizational chart and the direction the agency is going. In his tremendous insecurity he created Us vs. Them conflicts, pitting the employees who created and grew the agency from its grassroots against those he hired. You can see the divide in some of the reviews on this site (where you see the "throw the bums out" sentiments); the CEO and his cronies have destroyed the character of CBHC and that is why I left. If you consider employment at CBHC be sure to take your ulcer medicines!

    Advice to Management

    The Board of DIrectors needs to fire the CEO.


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