Chase Reviews | Glassdoor

Chase Reviews

Updated December 10, 2017
5,498 reviews

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3.6
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Jamie Dimon
1,832 Ratings

5,498 Employee Reviews

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Pros
Cons
  • Long work hours that make work life balance challenging (in 173 reviews)

  • upper management can be micromanaging (in 200 reviews)

More Pros and Cons

  1. "Chase"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Banker in Austin, TX
    Current Employee - Business Banker in Austin, TX
    Recommends
    Approves of CEO

    Pros

    Money is pretty good, yeah

    Cons

    Stress can be big at a large company

    Advice to Management

    Listen to people and reward acheivement


  2. Helpful (1)

    "Commitment to employees and customers is clearly evident in the way the business is run."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Approves of CEO

    Pros

    Nice to work for a company that is the leader in the industry and still remains hungry to continue it's growth and achievement. Company's bottom line is stronger than any business I've ever heard of.

    Company is small enough that you can make an impact. Supportive management throughout the organization. Most employees are passionate about their jobs and working for Chase Paymentech. There are many long-tenured employees which indicates good things (10-20+ years). Company is growing and is committed to staying on the cutting edge of the Payments industry.

    Cons

    Many employees have simply been around too long - they have a great deal of knowledge but end up holding the company back from moving forward and from making improvements in communication and cooperation across divisions and silos.

    There are pockets within the company where the "blame-game" is part of the culture and too much time is spent covering tracks instead of allowing people to focus solutions and results.

    Advice to Management

    Keep talking to us during the upcoming ownership changes.

    Also, Loyalty is a great thing, but it can also be taken too far and end up harming results and harming employee morale when the wrong people are left in place over time. Use the transition in ownership to clean house and get rid of some dead weight in the organization.

  3. "A great place to Start or continue your career!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker
    Current Employee - Personal Banker
    Recommends
    Approves of CEO

    Pros

    Chase is a strong, stable company that has been around for years and continuously tries to stay ahead of the game. I believe the Pay is great, the people are great, management is great. I've been with a couple of other financial institutions and Chase has always taken very good care of me.

    Cons

    i have yet to find a really big downside. I'm happy with working for Chase and do not see myself leaving, unlike other financial institutions that I used to gain experience in the field then transfer to somewhere else once i felt like my personal goal was accomplished.

    Advice to Management

    I really have nothing to say to senior management.


  4. "JPMorgan Personal Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker in New York, NY
    Current Employee - Personal Banker in New York, NY
    Recommends
    Approves of CEO

    Pros

    Very Fair and Competent Company. They strive to offer the best retail market which allows them market capitalization in the Tri-State Area. Their benefits are extensive and JPMorgan offers discounts to almost every retail store. What they are very good at is having a strong name and reputation in the financial world. Everyone who knows what its like to work for JPMorgan brings a certain swag to their next position. They are also a great company in the fact that they hire mostly in house and have quota's they need to hit to ensure in-comapny promotions. By far the best out of any company I've worked for.

    Cons

    They are a larger company and its customer service arm is sometimes hindered because of it. Most of the time, Chase on the Retail Banking Level is based around sales and sales alone. When customer service is a question, the problem becomes only the person who is dealing with it. There is no support system unless you have an eager banker support operator who sympatizes with you. The most frustrating scenario that I have run into at the branch level is higher management only being concerned with sales and not the consumer as a whole. We have lost alot of business because of this.

    Advice to Management

    Senior Management has to revise their sales tactics at the Branch Levels. If there is on thing I would change about the bank it would be more emphasis on the complete sales and SERVICE package instead of complete sales, and sales only. We need mobility on the branch level to meet or beat rates of competiting banks.


  5. Helpful (2)

    "MGMT screws up global bank"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker in Dallas, TX
    Current Employee - Personal Banker in Dallas, TX
    Recommends
    No opinion of CEO

    Pros

    Licensing paid for by Chase, start you off strong gives lots of training.

    Cons

    Personal Bankers work 6 days a week here in Dallas. You get 6 hours off in the m morning on Wed or Thurs and 2 saturdays a month.

    Advice to Management

    Quit blaming Bankers for your poor product offering and poor performance. Figure out a solution and quit acting like children playing the blame game.


  6. Helpful (1)

    "Chase or Nothing!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in Green Bay, WI
    Current Employee - Teller in Green Bay, WI
    Recommends
    No opinion of CEO

    Pros

    It is a fun place to work and the rest of the staff is fun and interesting. Everyday is an experience because you never know what to expect.

    Cons

    When customers start to blame you for them being overdrawn as though we are suppose to watch each individual account and their balances.

    Advice to Management

    Nothing


  7. "We are the North Star in the financial industry, setting our standards high and shiner brighter than the rest"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager in Milford, CT
    Current Employee - Branch Manager in Milford, CT
    Recommends
    Approves of CEO

    Pros

    Amazing company where you truely have control in managing a business, having a direct impact to the bottom line and shareholder growth.

    Cons

    As a company, we need to do a better job recoginizing employees from a management and peer to peer level. We could make a huge impact by linking the proper rewards and recoginition for performance and service with more rewards and more management and peer to peer kudos....Generate the energy and spirit within our employees and we will have a bigger impact to the brand and customer experience.

    Advice to Management

    Create an associates reward and recognition program, starting with simple electronic or paper notes to thank associates for their teamwork, service enhancement or sales referral.

  8. Helpful (4)

    "The real deal working at JP Morgan Chase"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inbound Telemarketing Representative in Tampa, FL
    Current Employee - Inbound Telemarketing Representative in Tampa, FL
    Recommends
    Approves of CEO

    Pros

    Only speaking for myself my personal career experience at JP Morgan Chase as been very satisfying, being a current employee with 18 years of seniority. Granted the pay scale is some what on the average for financial institutions in a call center business environment, located in the Tampa Fl area. In some work areas pay incentives are in place for additional money for business metrics that are achieved. Raises are reviewed on a yearly format. I feel how ever that the benefits that you are offered balance out the pay issue.

     Job advancement is definitely available and is based on solely your job performance. Chase will work with you within reason to help you balance your personal life with your work life. Paid vacation time is determined by years of service and where you are at in the management hierarchy. You have six paid sick days per rolling calendar year, two paid personal days; paid federal bank holidays depend in the line of business you are employed in. Health insurance and prescription coverage are affordable and you have several plans to choose from. Chase also extends health insurance to verifiable domestic partners. Access to Employment Assistance Program is available if you are experiencing personal problems affecting your work life such as Health, finances, elder care, child care, drug dependency issues you will be referred to a qualified agency to assist you. Please let me stress that this service is paid by Chase and is completely ANONYMUS! In some Chase locations emergency child care service is available.

     You may participate in the 401 retirement fund also Chase offers a separate retirement fund where Chase will contribute a certain amount of money in a separate retirement account of which the percentage is based on yearly salary and how long your years of employment are. You are fully vested in that program after five years of service.

    Chase does offer a generous severance package if they choose to close the line of business that you are in, as a rule they will try to let you know as far in advance has they can. Chase is not required to offer a severance package. Depending on your years of service will determine the amount of weeks you would receive your regular pay check. In my case that would be approximately 46 weeks.

    You will still have your health insurance for you and anybody else on your program while you are on severance leave. If you are employed in a line of business where you receive a shift differential you will still receive that as well. Chase will also put you in contact with sub-contracted company which handles ex-employees that are in job transition to assist you in securing new employment. There is no cost to you to take advantage of this service. If you are adaptable to working in a para-military environment and I speak with candor some areas can be more micro-managed than others Chase, might be a corporation you might want to explore further.

    Cons

    Location of the major business sites in Tampa is located at 4915 Independence Parkway,
    Adjacent to the Tampa airport and 10430 Highland Manor Drive in Brandon Fl considered as East Tampa. When considering your job options decide what your maximum amount of travel time you are comfortable with.

    In order to meet the needs of the business and customer satisfaction. Mandatory over time can be required in certain lines of business. You may be also required to travel to another business site in state or out of state for an emergency contingency plan they may or not pay for the transportation of a spouse. Plan to pay for your own lunch. You might be stationed at the alternative job site for an undetermined amount of time until work can proceed at your regular job site.

    New employees may be required to work a shift that includes a week end an example would be working Monday through Wednesday with Thursday and Friday off continuing back to work on Saturday and Sunday or a split weekend shift either having Saturday or Sunday off, generally shift bids will be available during the year how ever they are filled by seniority with the company. As an employee of Chase you will be expected to comply with your assigned work schedule, start time, lunch, and break times. Adherence of these schedules is closely monitored. Absences due to illness or other reasons including late work arrival must be called in to a toll free attendance line.

    Business metrics are communicated and are required to be met. Deficiency in meeting these metrics can result in verbal coaching from your supervisor or manager. This might also include a written action plan where your job performance level must meet company requirements by a predetermined time period. Failure to comply may result in termination of your employment at Chase.

    Your work in environment will most likely will be in a cubicle format and your work cubicle will be assigned to you. Only senior management levels receive their own private office space. If employed in a call center environment you may find your self having to adjust to working with more external noise around you than you are use to. Hopefully this will not impede your concentration level. Minor differences with your co-workers are expected to be resolved first by you before escalating them to your supervisor or manager.

    Corporate dress code is out lined and strictly enforced.

    Advice to Management

    Pertinent company information should have a free flowing cascading effect, from senior management down to the workers on the front line. Employees should be encouraged to engage in dialogue with supervisors and managers in regards to better business practices to increase company profitability and eliminate unnecessary waste. Employees should be financially awarded for ideas implemented increasing company profitability


  9. "JP Morgan: An employee's review"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker in Arlington, TX
    Current Employee - Personal Banker in Arlington, TX
    Recommends
    Approves of CEO

    Pros

    The reasons I have chosen to stay with Chase are because of the fact they are very military friendly, the great benefits package (100% match up to 5% of benefits pay on 401%, a seperate retirement account fully vested after 3 years, great health insurance), employee stock purchase plan)open and friendly workplace.

    Cons

    I would say that by far, the biggest downside of working at Chase is the company's constant aquisition competitors, which results in a seemingly endless stream of policy, software, and product changes. Quite honestly, everytime the customers get used to a product line, the company changes it because of the integration of another company, and evertime the employees get used to a software update, it is changed for the same reason.

    Advice to Management

    The integration of acquired companies should be streamlined and geared toward reducing the frustration experienced by original Chase customers rather than the customers of the newly acquired bank.


  10. "Great company to work for even in troubled times"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Personal Banker in Scottsdale, AZ
    Current Employee - Licensed Personal Banker in Scottsdale, AZ
    Recommends
    Approves of CEO

    Pros

    Benefits are very good. It appears they promote from within the company.

    Cons

    Comp plan changes each year

    Advice to Management

    Micro management works for some but not for all and can sometimes waste time.


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