ChaseSource Reviews | Glassdoor

ChaseSource Reviews

Updated July 22, 2017
21 reviews

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3.1
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Tony Chase
13 Ratings

21 Employee Reviews

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  1. "Miserable call center work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Line Representative in Austin, TX
    Former Employee - Client Line Representative in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ChaseSource full-time (More than a year)

    Pros

    Two week training was great, pay was good.
    Per pay period stipend paid for being bilingual

    Cons

    Get micromanaged regarding lunch/breaks and on quality assurance; ridiculous pay formulary after probation period ends that depends on your number of calls rec'd so you never know what your paycheck will be; hard to get paid time off since never any available; no chance for advancement since they do not like to promote from within; very little interaction with management unless it is to let you know what you are doing wrong; deal with rude callers on a daily basis.

    Advice to Management

    Pay better, have more positive interactions with employees, and you will keep the good employees.


  2. Helpful (1)

    "Chase in Houston:Don't believe anything they say.Get it ijn writing"

    StarStarStarStarStar
    Current Employee - Employee in Houston, TX
    Current Employee - Employee in Houston, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at ChaseSource full-time

    Pros

    They will soon be closed down soon in Houston.

    Cons

    Would have gave it a zero if I could allowed.They are not a company that believe in following laws,no integrity,the are about as opposite of truthfull as you can get.They can not be trusted.If they call you hang up.It is better to live under a bridge than work for them.Houston office is lacking in any redeeming quality.

    Advice to Management

    Tony Chase Fire everyone and get honest people who respect employees.Payroll never returns any calls.Local management They promise one thing deliver anyother.

  3. "Mortgage processor"

    StarStarStarStarStar
    Current Employee - Mortgage Processor in Jacksonville, FL
    Current Employee - Mortgage Processor in Jacksonville, FL

    I have been working at ChaseSource (More than 10 years)

    Pros

    Management is great , benefit are great also . Flexible hours is asset . Very competitive amongst the teams for month award recognition

    Cons

    The most productive individual don't receive the proper recognition and awards and also not the correct salary base on production .

    Advice to Management

    To develop a more fair system that is base on production and not friendship
     and associates . Look for more production individuals .


  4. "Pretty bad."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ChaseSource full-time (Less than a year)

    Pros

    The job that I was assigned to was great. I would not have had the opportunity to work for them if not for ChaseSource. Initial interview went well, but the interviewer was fired shortly after I was brought on.

    Cons

    I did not enjoy my experience with dealing with these people at all. Management very hard to get ahold of, would avoid answering my questions about scheduling/pay. I had requested time off many months in advance, had face-to-face confirmation, but the week I was gone the manager called me up angry that I was not at work. I literally did not feel like a person to them. I would not deal with this agency again and advise others not to. I was not permitted to take time off to see a doctor.

    Advice to Management

    Your employees are people with names.


  5. "STAY AWAY, WORST ORGANIZATION AND LEADERSHIP I'VE SEEN IN 20 YEARS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ChaseSource full-time

    Pros

    Zero. Zero. Zero. Zero. Zero. None.

    Cons

    Every single thing. From the owner to the president. This is a crap shoot with zero respect and employee focus. The leadership is the biggest joke I've ever witnessed. Everyone hates working here. Leadership style is to demean the employees and take the two faced approach to everyone else. There is unethical relationships among the leadership which creates a preferential work environment.

    Don't let them fool anyone, they only specialize in call center staffing. They do not have the skill or experience to staff any other type of role. They have never had a "BD" person make it over 6 months. They have the highest turnover I've ever seen. They poorly pay their employees. They treat their employees like they are slaves or in jail.

    Don't waste your time trying to work here. Will be the biggest mistake of your career.

    Advice to Management

    Get real. Open your eyes and see the mess going on internally. Start researching who you choose to lead this company and what is going on in operations and with the team.

    Invest in your employees, obtain some quality workers with experience and treat them with value. Ruling with an iron first does not motivate employees. True leadership encourages others to follow by example not forcing following with fear of unemployment. There is a reason this company hasn't grown and has been stuck in the same place. Insanity is doing the same thing over and over again expecting a different result.


  6. "Worst job ever.!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Austin, TX
    Former Employee - Customer Service Representative in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There were no pros. That job is horrific!

    Cons

    The management sucks.! They're racist! Worst place I've ever worked!

    Advice to Management

    My advice goes to the ones thinking about working at TxTag. Do not work their! You'll regret it!


  7. "A/R"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at ChaseSource full-time

    Pros

    Owner of the company is a good guy to work for.

    Cons

    CFO is an idiot who doesn't do anything but play on the Internet

    Advice to Management

    Get rid of CFO

  8. "customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Austin, TX
    Former Employee - Customer Service Representative in Austin, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    very young people you work with
    easy to get hired
    bonus $$ for being bilingual
    good training week where you learn about the company, product, and know your co-workers
    you get your own cubicle

    Cons

    they don't tolerate tardiness and very strict with break-time if you over a second they'll get back at you
    Too many rules. Changes on how to do things happen every week
    stressful job because of rude customers and the pressure to make your quote
    supervisors are always on the look out for mistakes you might make. This adds more stress to the job.
    very high turn over rate

    Advice to Management

    create a nicer environment. ask employees opinions


  9. "Smoking Glass and Mirrors"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Grateful to work for a successful African American.

    Cons

    Not enough support and involvement from management.

    Advice to Management

    Pay better salaries and management become more involved in process improvement, procedures and morale.


  10. "Great entry level positions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Neutral Outlook
    No opinion of CEO

    I have been working at ChaseSource part-time (Less than a year)

    Pros

    Good place to learn about recruiting and staffing at an entry level with general positions.

    Cons

    Lower level positions to fill with lower pay.


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