Cheesecake Factory Reviews in Miami, FL | Glassdoor

Cheesecake Factory Miami Reviews

Updated December 7, 2016
15 reviews

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Miami, FL

3.7
Star Star Star Star Star
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Approve of CEO
Cheesecake Factory Chairman and CEO David Overton
David Overton
8 Ratings

15 Employee Reviews

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Pros
  • the cheesecake factory is a fun place to work flexible schedule, great money fast pace place good benefits (in 95 reviews)

  • Good opportunity to make some good money compared to other restaurants (in 69 reviews)

Cons
  • Some times you deal with long hours (in 94 reviews)

  • Hard work even though it doesn't look like it (in 20 reviews)

More Pros and Cons

  1. "Pleasant and fun but also exhausting and stressful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Kitchen Manager in Miami, FL
    Current Employee - Kitchen Manager in Miami, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Cheesecake Factory full-time (More than 5 years)

    Pros

    Good Benefits and management packages. Great company. Help you grow. High standards. Many resources. Competitive environment. Quarterly result based bonus.

    Cons

    5 12+ hour days. Very Stressful results based environment. Little appreciation. No Quality of life outside of work. High demand with little support


  2. "payed the bills"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Miami, FL
    Former Employee - Server in Miami, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    no one is on top of your every move
    slacked on steps of service

    Cons

    no one gives a care in the world
    a huge load of tourist

    Advice to Management

    be more involved with the guests and stop worrying so much about food costs and go above and beyond for guests.


  3. "Hostess"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Host in Miami, FL
    Current Employee - Front Desk Host in Miami, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Cheesecake Factory (More than a year)

    Pros

    They are extremely flexible with you schedule, you just tell them what needs to happen and they'll have your back, when you work a double you get free food from the staff menu and 25-50% off on a regular basis. There is room for professional growth and they are very clear on what your duties are, how to dress, what to say ect.

    Cons

    Most of the cons I would have to share are personal to my location but really other than that I can't say anything bad about the company or it's process

    Advice to Management

    Keep on being you


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  5. "Hostess"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hostess/Shift Leader in Miami, FL
    Current Employee - Hostess/Shift Leader in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cheesecake Factory (More than 3 years)

    Pros

    Staff is friendly and feels like a family. Scheduling is great, you can go to school and work at the same time with ease. Just don't take on 30 hours or more as a student.

    Cons

    Stressful environment. Dealing with angry guests on a consistent basis can be exhausting. Must have thick skin and patience to work this job.

    Advice to Management

    Recognize your staff. When someone wants a promotion, communicate with them what must be done prior to the promotion. Don't leave staff in the dark with important matters like this.


  6. "Good place"

    Star Star Star Star Star
    Former Employee - Server in Miami, FL
    Former Employee - Server in Miami, FL

    I worked at Cheesecake Factory (More than a year)

    Pros

    It is a Good place to work

    Cons

    There are A lot of foreigners


  7. "Horrible"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Miami, FL
    Former Employee - Sales Representative in Miami, FL

    I worked at Cheesecake Factory part-time (More than a year)

    Pros

    Good money making potential...gotta work extremely hard though

    Cons

    14 hour shifts on your feet and they only allow you a single 10 minute beak so you can eat...standing up.

    Advice to Management

    Be more compassionate


  8. "Great Managers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server/Waiter in Miami, FL
    Former Employee - Server/Waiter in Miami, FL
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Cheesecake Factory full-time (More than a year)

    Pros

    I worked here in 2013 and the Managers were all amazing. Very kind, understanding, and generous. Love them. They love you back if you put the work forward!

    Cons

    The hours were horrible and extremely tiring. Everyone was tired all the time which made it a somewhat uncomfortable environment to work in.

    Advice to Management

    Please hire more people! the work cannot be done by the few people working. it would greatly alleviate the working atmosphere.


  9. "Hostess"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hostess in Miami, FL
    Former Employee - Hostess in Miami, FL
    Recommends
    Negative Outlook

    I worked at Cheesecake Factory part-time (Less than a year)

    Pros

    It was fun and got free food sometimes.

    Cons

    It does not pay enough

    Advice to Management

    Care more about the employees.


  10. "Food research"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Chemist in Miami, FL
    Former Employee - Chemist in Miami, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Cheesecake Factory full-time

    Pros

    There is always available positions and the management is nice.

    Cons

    Long routine experiments not related to research.

    Advice to Management

    Management could pay more attention to junior microbiologists joining the group as they can bring lots of new expertise to the company.


  11. Helpful (1)

    "Awesome place for career waitressing."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Waitress in Miami, FL
    Former Employee - Waitress in Miami, FL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Cheesecake Factory part-time (Less than a year)

    Pros

    Fun environment overall. People love this place too so fun to be involved with guest and their outings.

    Cons

    Training is very intense but only because the menu is so intensive. The plates are really heavy too, which was difficult for me to carry due to my weak wrist.



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