Cheesecake Factory Reviews in Miami, FL | Glassdoor

Cheesecake Factory Miami Reviews

Updated November 19, 2017
21 reviews

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Miami, FL

4.1
StarStarStarStarStar
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21 Employee Reviews

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Pros
  • Flexible schedule, able to request as many days off (in 111 reviews)

  • Busy restaurant so typically good money (in 75 reviews)

Cons
  • Long hours if you work a double (in 116 reviews)

  • Work Life Balance is not optimal (in 14 reviews)

More Pros and Cons

  1. "Sr. kitchen Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Senior Kitchen Manager in Miami, FL
    Current Contractor - Senior Kitchen Manager in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cheesecake Factory as a contractor (More than 8 years)

    Pros

    Benefits. Security. No other restaurant does what we do.

    Cons

    Hard work. Staffing may be an issue at times but it depends how we treat staff. A


  2. "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Miami, FL
    Former Employee - Server in Miami, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Cheesecake Factory part-time (More than 3 years)

    Pros

    Always busy, work is always available.

    Cons

    Long hours and can be extremely stressful

  3. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Manager in Miami, FL
    Current Employee - Manager in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cheesecake Factory full-time (Less than a year)

    Pros

    Great restaurant to work for.

    Cons

    Too many hours. Quality of life goes down.

    Advice to Management

    Great management. Great team. Great.


  4. Helpful (2)

    "Great Money Hellish work place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Miami, FL
    Current Employee - Server in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cheesecake Factory full-time (More than 3 years)

    Pros

    Always busy, flexible schedule, well known and loved restaurant concept, great benefits

    Cons

    Miami location is one of the poorest in quality out of the entire country. Senior management abuses employees and plays favorites. High stress enviorment

    Advice to Management

    Have respect for your staff


  5. "love it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Miami, FL
    Current Employee - Server in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cheesecake Factory part-time (More than a year)

    Pros

    you can make good money here

    Cons

    long hours in a busy environment

    Advice to Management

    good job


  6. "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Miami, FL
    Current Employee - Anonymous Employee in Miami, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Cheesecake Factory part-time (More than a year)

    Pros

    Busy
    Good food
    Flexible schedules

    Cons

    Open late
    Huge menu
    Food running required

    Advice to Management

    pay food runners directly instead of allowing servers to pay what they want and make less than 9$ an hour


  7. "Pleasant and fun but also exhausting and stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Kitchen Manager in Miami, FL
    Current Employee - Kitchen Manager in Miami, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Cheesecake Factory full-time (More than 5 years)

    Pros

    Good Benefits and management packages. Great company. Help you grow. High standards. Many resources. Competitive environment. Quarterly result based bonus.

    Cons

    5 12+ hour days. Very Stressful results based environment. Little appreciation. No Quality of life outside of work. High demand with little support

  8. "payed the bills"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Miami, FL
    Former Employee - Server in Miami, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    no one is on top of your every move
    slacked on steps of service

    Cons

    no one gives a care in the world
    a huge load of tourist

    Advice to Management

    be more involved with the guests and stop worrying so much about food costs and go above and beyond for guests.


  9. "Hostess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Host in Miami, FL
    Current Employee - Front Desk Host in Miami, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Cheesecake Factory (More than a year)

    Pros

    They are extremely flexible with you schedule, you just tell them what needs to happen and they'll have your back, when you work a double you get free food from the staff menu and 25-50% off on a regular basis. There is room for professional growth and they are very clear on what your duties are, how to dress, what to say ect.

    Cons

    Most of the cons I would have to share are personal to my location but really other than that I can't say anything bad about the company or it's process

    Advice to Management

    Keep on being you


  10. "Hostess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hostess/Shift Leader in Miami, FL
    Current Employee - Hostess/Shift Leader in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cheesecake Factory (More than 3 years)

    Pros

    Staff is friendly and feels like a family. Scheduling is great, you can go to school and work at the same time with ease. Just don't take on 30 hours or more as a student.

    Cons

    Stressful environment. Dealing with angry guests on a consistent basis can be exhausting. Must have thick skin and patience to work this job.

    Advice to Management

    Recognize your staff. When someone wants a promotion, communicate with them what must be done prior to the promotion. Don't leave staff in the dark with important matters like this.


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