Cheesecake Factory Reviews | Glassdoor

Cheesecake Factory Reviews

Updated June 22, 2017
1,388 reviews

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Full-time Part-time

3.7
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1,388 Employee Reviews

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Pros
  • Discounts, flexible schedule, different positions to fit different personalities (in 101 reviews)

  • Busy restaurant so typically good money (in 70 reviews)

Cons
  • Long hours with minimal break times for double shifts (in 103 reviews)

  • Not many considering it's a fast paced chain restaraunt (in 22 reviews)

More Pros and Cons

  1. "I was a server for 3 years at the South San Jose restaurant. I loved it there"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server Waiter in San Jose, CA
    Former Employee - Server Waiter in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cheesecake Factory full-time (More than 3 years)

    Pros

    Great money. Great staff. Great managers. Beautiful restaurant. Great Food.

    Cons

    Got to put in some time before you get the better shifts. But thats pretty standard anywhere.

    Advice to Management

    The GM James Frasier and then James Westbrook were some of the best managers I've ever had anywhere.


  2. "Sr Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Fairfax, VA
    Current Employee - Manager in Fairfax, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cheesecake Factory full-time (More than 5 years)

    Pros

    Great place to work. They care about there staff.

    Cons

    No quality of life.

    Advice to Management

    Long hours. Rewarding work.

  3. "Hostess"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA
    Recommends

    I have been working at Cheesecake Factory part-time

    Pros

    Great team environment
    Energetic Atmosphere
    Room for growth

    Cons

    The fast pace environment can be overwhelming


  4. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Manager in Miami, FL
    Current Employee - Manager in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cheesecake Factory full-time (Less than a year)

    Pros

    Great restaurant to work for.

    Cons

    Too many hours. Quality of life goes down.

    Advice to Management

    Great management. Great team. Great.


  5. Helpful (2)

    "Great Culture, but Easily Ruined By Poor Managemente"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Server Trainer in Louisville, KY
    Former Employee - Lead Server Trainer in Louisville, KY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Cheesecake Factory full-time (More than 3 years)

    Pros

    Once you got the menu down, and were able to fly it was great. Being able to wow people with my knowledge of a 200+ dish menu was amazing. And the oppurtunity to try all the cheesecake I could ever desire.

    Cons

    I ultimately left because of poor management. They were boss's, not leaders and they would do whatever they could to get a person to work as many hours as they needed to cover the shift spread

    Advice to Management

    When employees start counting the number of days that they have worked without a day off, maybe it is time to change how you schedule.


  6. Helpful (1)

    "Hard work, good pay, hit or miss depending on Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food Server in Louisville, KY
    Former Employee - Food Server in Louisville, KY
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Cheesecake Factory full-time (More than 3 years)

    Pros

    The money is great, as you'll get regulars who spend a lot of money because they consider the food better than your average casual restaurant, but you also get a ton of special occasion parties. If you live in a city with a lot of conventions, you'll make great money. My training has been a huge boost to my resume, as I am told at almost every service position I've applied for that Cheesecake Factory has one of the best training programs, and people who come from there are always a cut above. I started out with them, and it was hard without any experience at all, but once I learned how to be a good server with a place that big and with that kind of menu, I've been set ever since. They taught me a lot. I also loved how flexible the schedule was, compared to some jobs I've had. I miss all the cash flow!

    Cons

    It's all about management. Starting out, the managers were there for the staff. After a few years, positions rotated, people left, and new Managers came in who dealt with staff as though they were wayward children, and it was at that point that I left. I liked that CCF treated us like adults and gave us respect. A few bad managers changed the whole dynamic, and the restaurant went downhill from back to front. My $ started to suffer because the kitchen was so badly managed and the FOH management was operating via negative reinforcement (taking away the bread knife, over-stacking the food-running schedule and still forcing servers to run food every time we came back on the line, etc.). I was sad when I left, as I had to watch it go downhill right before my eyes. It's a great company, but that bottom-line mentality seems to be affecting their standards.

    Advice to Management

    Treat employees with respect. Punishing is for parents, not for managers.


  7. Helpful (4)

    "Got me through college!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hostess/Cashier in Tigard, OR
    Former Employee - Hostess/Cashier in Tigard, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cheesecake Factory part-time (More than a year)

    Pros

    This was my first real job at the age of 18 and it taught me great customer service skills. I started as a host and was then moved to the bakery. During the end of my employment, I found out that I was pregnant, and they started to give me more shifts where I could sit in the office and take orders over the phone. At this location, I worked a lot of doubles and close to open shifts. I went to school during this time, and the managers were all very flexible about my schedule. This job will teach you the ins and outs of how restaurants operate and the longer you stay, the more responsibility you will be given.
    -understanding coworkers and managers, who are always willing to listen to any problems you might have
    -ample amount of breaks throughout your shift if you ask
    -free soup, bread, and drinks
    -50% of meals, and free meals if you work a double or are rewarded for hard work
    -ability to work very few hours, or pick up shifts and work many hours
    -ability to move up in the company, but it will take years so stick with it
    - you have the ability to earn tips

    Cons

    -consistently stressful, loud, and crowded
    -fast paced
    -some guests were very rude to the staff
    -kind of feels like high school, some staff and guests just won't like you no matter how hard you try.
    -always on your feet
    -never affected me, but I saw some hostess ostracize one another and it felt cliquy
    -the work gets pretty physical and can definitely do damage if you're a hard worker
    -if you're a hard worker, you might be moved linearly in the company rather than further up in position..sure you'll get more experience in a different area but you'll have to work harder for a very small raise (about .50 each raise)

    Advice to Management

    #1 advice: love each other and be on each other's side. Be more holistic in your expectations of your employees, and play by the same rule book. If something isn't allowed, then all of the managers should be on board about enforcing it. Try and make more time for team meetings or one on one reviews. The team meetings always helped remind workers of what they should and shouldn't be doing. I loved the Tigard management team and respect the amount of work they do to please all of rude guests and whiny pregnant hostesses they have to put up with (;

  8. "Great Company to Work For"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Brea, CA
    Former Employee - Server in Brea, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Cheesecake Factory part-time (More than 5 years)

    Pros

    Insurance benefits for working an avg of 25 hours/week (this may have changed since I left in 2012).
    Scheduling is fair, no favoritism.
    Open door policy if you ever feel upset or uncomfortable and need to talk to someone.
    Money isn't amazing but it's consistent.
    50% discount on meals, up to a certain $ amount, while on the clock.
    Plenty of room for growth if your goal is to advance in to management.

    Cons

    The server uniform is awful, especially for females.
    Secret "shoppers" can be a con if they catch you on an off day or you are super busy. But overall it holds you accountable, so it's not really a bad thing.

    Advice to Management

    Brea managers were always awesome! Keep up the good work. :)


  9. "waiter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Waiter in Burlington, MA
    Former Employee - Waiter in Burlington, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Cheesecake Factory full-time (More than a year)

    Pros

    great training program and managers that care about your well being. They give you all the tools you need to succeed in a fast pace work environment.

    Cons

    chain restaurant, you are a small fish in a big sea. There are over 80 other waiters. There is a very high turnover rate


  10. "Creative Corporation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server Trainer/Bartender in Atlanta, GA
    Former Employee - Server Trainer/Bartender in Atlanta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Fast paced, great training, great food, great environment, good pay

    Cons

    Some servers view the company as the same old thing. Gossip and lack of care from some of the staff.

    Advice to Management

    Know when to be flexible and when not to be


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