Cheesecake Factory Reviews | Glassdoor

Cheesecake Factory Reviews

Updated May 24, 2017
1,361 reviews

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Full-time Part-time

3.7
Star Star Star Star Star
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Cheesecake Factory Chairman and CEO David Overton
David Overton
679 Ratings

1,361 Employee Reviews

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Pros
  • Discounts, flexible schedule, different positions to fit different personalities (in 101 reviews)

  • Busy restaurant so typically good money (in 70 reviews)

Cons
  • work/life balance, long hours dictated by shift (in 101 reviews)

  • Very hard work for a resteraunt (in 22 reviews)

More Pros and Cons

  1. Helpful (2)

    "Got me through college!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hostess/Cashier in Tigard, OR
    Former Employee - Hostess/Cashier in Tigard, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cheesecake Factory part-time (More than a year)

    Pros

    This was my first real job at the age of 18 and it taught me great customer service skills. I started as a host and was then moved to the bakery. During the end of my employment, I found out that I was pregnant, and they started to give me more shifts where I could sit in the office and take orders over the phone. At this location, I worked a lot of doubles and close to open shifts. I went to school during this time, and the managers were all very flexible about my schedule. This job will teach you the ins and outs of how restaurants operate and the longer you stay, the more responsibility you will be given.
    -understanding coworkers and managers, who are always willing to listen to any problems you might have
    -ample amount of breaks throughout your shift if you ask
    -free soup, bread, and drinks
    -50% of meals, and free meals if you work a double or are rewarded for hard work
    -ability to work very few hours, or pick up shifts and work many hours
    -ability to move up in the company, but it will take years so stick with it
    - you have the ability to earn tips

    Cons

    -consistently stressful, loud, and crowded
    -fast paced
    -some guests were very rude to the staff
    -kind of feels like high school, some staff and guests just won't like you no matter how hard you try.
    -always on your feet
    -never affected me, but I saw some hostess ostracize one another and it felt cliquy
    -the work gets pretty physical and can definitely do damage if you're a hard worker
    -if you're a hard worker, you might be moved linearly in the company rather than further up in position..sure you'll get more experience in a different area but you'll have to work harder for a very small raise (about .50 each raise)

    Advice to Management

    #1 advice: love each other and be on each other's side. Be more holistic in your expectations of your employees, and play by the same rule book. If something isn't allowed, then all of the managers should be on board about enforcing it. Try and make more time for team meetings or one on one reviews. The team meetings always helped remind workers of what they should and shouldn't be doing. I loved the Tigard management team and respect the amount of work they do to please all of rude guests and whiny pregnant hostesses they have to put up with (;


  2. "server"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Food Server in San Mateo, CA
    Current Employee - Food Server in San Mateo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cheesecake Factory (More than a year)

    Pros

    great work environment. keeps you very focused

    Cons

    gets a little too strict sometimes, but the tips is well worth it

    Advice to Management

    if it becomes more of a fun environment, everyone is happy. I do understand it is a franchise and it goes by specific requirements


  3. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cheesecake Factory in Allen, TX
    Current Employee - Cheesecake Factory in Allen, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cheesecake Factory full-time (Less than a year)

    Pros

    They respect and recognize hard work. They work as a team and management takes advice and input from lower employees.

    Cons

    Sometimes management is unwilling to promote. They over work all the servers. Pay is not quite whay id like for the hours I work and people I deal with.


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  5. "Server"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hostess and Server and Runner in San Francisco, CA
    Former Employee - Hostess and Server and Runner in San Francisco, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Cheesecake Factory full-time (More than 8 years)

    Pros

    Management was super always trying to encourage employees when they felt they had a good day and most of the co-workers knew their job very well. The location I worked at was super busy so hours were never a problem for me, but alot of other employees always wanted more hours.

    Cons

    No cons per say, but in my opinion they should allow the employees to move up the ladder instead of hiring from outside.


  6. "Busser"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Busser in Arlington, VA
    Former Employee - Busser in Arlington, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cheesecake Factory (Less than a year)

    Pros

    Good tips, great people and management

    Cons

    Restaurant closes late, tips can be inconsistent

    Advice to Management

    n/a


  7. "TCF"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Busser in San Jose, CA
    Former Employee - Busser in San Jose, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Cheesecake Factory part-time (More than a year)

    Pros

    Good tips, good restaurant experience

    Cons

    too hectic at times, ill-prepared for shifts

    Advice to Management

    Prepare better for shifts


  8. Helpful (2)

    "Great Money Hellish work place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Miami, FL
    Current Employee - Server in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cheesecake Factory full-time (More than 3 years)

    Pros

    Always busy, flexible schedule, well known and loved restaurant concept, great benefits

    Cons

    Miami location is one of the poorest in quality out of the entire country. Senior management abuses employees and plays favorites. High stress enviorment

    Advice to Management

    Have respect for your staff


  9. Helpful (1)

    "baker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Baker in Philadelphia, PA
    Former Employee - Baker in Philadelphia, PA

    I worked at Cheesecake Factory (More than a year)

    Pros

    if you are passionate about working with desserts, then this job would be perfect for you. Coworkers are helpful and friendly.

    Cons

    None that I can think of. You just need to have flexible hours and know your station.


  10. "They are terrible"

    Star Star Star Star Star
    Former Employee - Baker in Orland Park, IL
    Former Employee - Baker in Orland Park, IL

    I worked at Cheesecake Factory (More than a year)

    Pros

    A Free slice of cheesecake

    Cons

    Just about Everything else about the job

    Advice to Management

    Do better


  11. "The good usually outways the bad.."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Boca Raton, FL
    Former Employee - Server in Boca Raton, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cheesecake Factory full-time (More than 8 years)

    Pros

    Always busy, so shifts go by really quickly. Easy to work with having the support of all upgraded pos/kms systems, meet lots of awesome/different people since most of the restaurants are pretty big, the ability to transfer to any of the restaurants if need be, quick and easy sideworks which don't require much work after work doing it.
    **I actually won a trip to Hawaii in 2008 from a grand prize contest they were running for people who were trainers. They completely paid for me and a friend to go on an amazing Hawaiian vacation.. totally took care of everything!!

    Cons

    Stressful shifts at times, crazy guests, many different managers come and go a lot, over staffed,


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