Cheesecake Factory Reviews | Glassdoor

Cheesecake Factory Reviews

Updated June 22, 2017
717 reviews

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Current Employees

3.8
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717 Employee Reviews

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Pros
  • Discounts, flexible schedule, different positions to fit different personalities (in 101 reviews)

  • Busy restaurant so typically good money (in 70 reviews)

Cons
  • Long hours with minimal break times for double shifts (in 102 reviews)

  • Not many considering it's a fast paced chain restaraunt (in 22 reviews)

More Pros and Cons

  1. "Sr Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Fairfax, VA
    Current Employee - Manager in Fairfax, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cheesecake Factory full-time (More than 5 years)

    Pros

    Great place to work. They care about there staff.

    Cons

    No quality of life.

    Advice to Management

    Long hours. Rewarding work.


  2. "Hostess"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA
    Recommends

    I have been working at Cheesecake Factory part-time

    Pros

    Great team environment
    Energetic Atmosphere
    Room for growth

    Cons

    The fast pace environment can be overwhelming


  3. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Manager in Miami, FL
    Current Employee - Manager in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cheesecake Factory full-time (Less than a year)

    Pros

    Great restaurant to work for.

    Cons

    Too many hours. Quality of life goes down.

    Advice to Management

    Great management. Great team. Great.


  4. Helpful (1)

    "line cook"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Line Cook in Pittsford, NY
    Current Employee - Line Cook in Pittsford, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Cheesecake Factory full-time (More than a year)

    Pros

    experience and lots of opportunity

    Cons

    Dont Really Get Paid If You Are Good Worker They Just Throw Overtime In Your Face As If Theyre Doing You A Favor But You're Really Doing Them A Favor By Filling In The Holes They Have Within The Restaurant.

    Advice to Management

    Pay your cooks or else they'll leave.


  5. "Good pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Host in Lexington-Fayette, KY
    Current Employee - Host in Lexington-Fayette, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cheesecake Factory full-time (More than a year)

    Pros

    Good pay, steady hours. They offer great benefits for employees who work more than 25 hour weeks. Lots of opportunities to grow within the company.

    Cons

    It's a very high stress environment due to the flow of guests in the restaurant. Each teams depends on one another and if just one person doesn't do there job, it can cause problems for everyone.

    Advice to Management

    For the most part, the restaurant is run excellently. However management could definitely take more time to ensure that when you come to them with an issue, that they resolve it in a fast paced manner.


  6. "High volume, high expectation, and high reward"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server, Designated Trainer, Classroom Facilitator, Support Manager in Calabasas Hills, CA
    Current Employee - Server, Designated Trainer, Classroom Facilitator, Support Manager in Calabasas Hills, CA
    Recommends
    Positive Outlook

    I have been working at Cheesecake Factory full-time (More than 5 years)

    Pros

    Like to promote within, flexible, always has decent volume even during slow days/seasons, nice family feel, and great rewards for hard workers, they even offer benefits for those that work this as their "primary" job and put in enough hours

    Cons

    Hard pace to keep up with, weekends and holidays are required times to work, sometimes end up working with other staff that cannot keep up and that slack can fall on you, work/life balance isn't the greatest

    Advice to Management

    Some managers have no problem, others need to work on "cracking the whip," so to speak.


  7. "Good Multinational Company to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server/Waiter in San Juan, PR
    Current Employee - Server/Waiter in San Juan, PR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cheesecake Factory part-time (More than a year)

    Pros

    All the necessary equipment is always ready to work, the team work actually works in this restaurant.

    The do several interesting team activities outside work.

    Manager in general try to motivate employee in several ways like competitions and others.

    The low season almost don't exist, always have clients!

    They use hotshedules app to make the turns, is really convenience, usually conceives the day off request.

    You can travel/work when you like to any USA state. One week a weaken or more time.

    Cons

    You have to take to much test and memorize the extended menu. The trainee is hard in comparison to other restaurants.

    Some managers apparently are not aware about pregnancy protections in PR and treats pregnant women really bad.

    They are to demanding about don't make mistakes, the administration monitoring voids likes comps. That can bee more stressful to the already high demand profession (server).

    Advice to Management

    Corporate have to understand San Juan PR legal protection to employees better. Is not the same as USA 50 states.

    If a server work hard and hace several years in the companies you can pay more than $2.13hr. Keep your good talent, can go to better well paid restaurants.


  8. "server"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Food Server in San Mateo, CA
    Current Employee - Food Server in San Mateo, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cheesecake Factory (More than a year)

    Pros

    great work environment. keeps you very focused

    Cons

    gets a little too strict sometimes, but the tips is well worth it

    Advice to Management

    if it becomes more of a fun environment, everyone is happy. I do understand it is a franchise and it goes by specific requirements


  9. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cheesecake Factory in Allen, TX
    Current Employee - Cheesecake Factory in Allen, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cheesecake Factory full-time (Less than a year)

    Pros

    They respect and recognize hard work. They work as a team and management takes advice and input from lower employees.

    Cons

    Sometimes management is unwilling to promote. They over work all the servers. Pay is not quite whay id like for the hours I work and people I deal with.


  10. "Senior Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor in Paramus, NJ
    Current Contractor - Anonymous Contractor in Paramus, NJ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Cheesecake Factory as a contractor (More than 5 years)

    Pros

    The structure of the company makes it easier to perform your job as compared to other restaurants. Clear career road map on how to advance.

    Cons

    The amount of hours required per week to work is a minimum of 55 hours+ Once you hit a certain point in your career there is no where to go i.e. you hit a ceiling because there are literally hundreds of people ahead of you should you get to become an Assistant General Manager as the next step is General Manager. Therefore, you remain stagnant. This is not a company if you want to advance your career

    Advice to Management

    Follow the career road map. It will take you years to get to the point of AGM status and if you are happy with earning the same salary and becoming stagnant and having the same title then this is the long term company for you.

    Other than that (seriously) this is a great company to work for.


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