Cheesecake Factory Reviews | Glassdoor

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Cheesecake Factory Reviews

Updated January 11, 2018
176 reviews

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176 Employee Reviews

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Pros
  • Flexible schedule, able to request as many days off (in 114 reviews)

  • Busy restaurant so typically good money (in 77 reviews)

Cons
  • Long hours if you work a double (in 122 reviews)

  • Work Life Balance is not optimal (in 14 reviews)

More Pros and Cons

  1. "server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Cheesecake Factory part-time

    Pros

    fast paced, good food, nice atmosphere

    Cons

    low pay long hours no breaks slow line cooks

    Advice to Management

    care more about the well being of your employees


  2. "You can't win 'em all"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Cheesecake Factory part-time

    Pros

    There are chains all over the country, so you have the flexibility to move anywhere and have a job. This company is also extremely busy, so it is more stable than many restaurant jobs.

    Cons

    The company does not care about its employees. You are just a number. They want you to do things a very specific way, and yet constantly sets you up for failure by not allowing you the supplies you need to perform well. Also, because the company's motto is the "upmost guest satisfaction," even though there are 200 things on the menu we are supposed to still allow the guest to create whatever meal they want. There are 200 things on the menu and the guest can't choose one? Then the kitchen gets mad at you for making their life complicated and yet you are just following the company motto. Ridiculous.

    Cheesecake Factory Response

    Jan 10, 2018 – Recruitment Marketing Manager

    Thanks for the feedback. While we're happy you enjoy the flexibility and stability that we offer, we're really disheartened that you don't feel cared for as a member of our staff. The Cheesecake... More

  3. "Worked at Cheese for 9 years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cheesecake Factory part-time

    Pros

    Good for students as they do offer flexible scheduling
    Usually good tips
    The staff (NOT management) really make the job bareable, you become like family

    Cons

    The company and its standards is not anything close to what it used to be.

    Favoritism
    Frequent management changes
    Lack of support in upper management
    Long ticket times which effects the money you will make
    Does not adhere to their own standards
    Frequent sexual advancements from upper management
    Lack of mobility
    You are just another person on their employment roster of over 300+ employees, so you are easily replaceable and they frequently remind you of it

    Advice to Management

    Treat your employees with more respect.
    Get back to the original model that Cheese was 10+ years ago.

    Cheesecake Factory Response

    Jan 10, 2018 – Recruitment Marketing Manager

    Thank you so much for leaving this review. While it was really difficult to read, it's important for us to hear these issues and take action accordingly.

    Our company has a ZERO TOLERANCE policy... More


  4. "The Cheesecake Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server/Waiter in Miami, FL
    Former Employee - Server/Waiter in Miami, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Cheesecake Factory full-time (More than a year)

    Pros

    I recommend if an individual needs fast income.
    Convenient for students in school or someone looking for a flexible schedule.
    Sustainable pay.

    Cons

    Zero room for growth.
    Lack of appreciation and/or recognition.
    Abuse of power & poor management.
    Little teamwork.
    Overworked staff.

    Advice to Management

    Acknowledge your staff, listen and understand the needs of your coworkers and the guests as a whole unit. Enforce discipline and provide positive reinforcement. Provide meals to those that stay working a double shift of 12-13hrs of constant movement with nothing to sustain their energy.

    Cheesecake Factory Response

    Jan 10, 2018 – Recruitment Marketing Manager

    Thanks for expressing your concerns. While we wish you had a better experience, it's important for us to read reviews like this so we can take action and rectify situations that need our attention... More


  5. "You are worth more than this place."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Winter Park, FL
    Former Employee - Server in Winter Park, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Cheesecake Factory full-time (More than 5 years)

    Pros

    Flexible scheduling
    Scheduling App
    Moderate sections
    Discounted meals

    Cons

    No auto-grat
    Inconsistent scheduling
    Inconsistent management (changing rules depending on manager)
    Favoritism
    Frequent sexual advancements from management to hourly employees

    Cheesecake Factory Response

    Jan 10, 2018 – Recruitment Marketing Manager

    Thank you for taking the time to leave this review.

    We have a ZERO tolerance policy when it comes to sexual harassment. Our entire purpose is centered around guest satisfaction. How can we have... More


  6. "Belittling for money"

    StarStarStarStarStar
    • Career Opportunities
    • Senior Management
    Former Employee - Package Handler in Atlanta, GA
    Former Employee - Package Handler in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cheesecake Factory full-time (Less than a year)

    Pros

    We got short breaks every 4 hours

    Cons

    They were short staffed so 1 person would do the job normally given to 3 people

    Advice to Management

    Do not overwork your employees because you are shortstaffed.


  7. "Dadeland location"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Miami, FL
    Current Employee - Anonymous Employee in Miami, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Cheesecake Factory full-time (Less than a year)

    Pros

    None other than free bread and soup.

    Cons

    Zero teamwork, Favoritism, disorganized management,
    Management discourages teamwork.

    Advice to Management

    Build a team

  8. "Cook/Certified Trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Line Cook/Trainer in Chicago, IL
    Current Employee - Line Cook/Trainer in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cheesecake Factory full-time (More than 3 years)

    Pros

    The food is great

    Cons

    Long hours alot of Hard work

    Advice to Management

    Be blessed on time and come on time


  9. Helpful (1)

    "Eeeehhhh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Cheesecake Factory part-time

    Pros

    Flexible
    Not strict
    Easy Interview
    Food taste good

    Cons

    Write ups for accidental things like inserting a larger amount of money into the POS than your suppose to, rather than bad behavior or lateness
    Large menu to remember
    Low tips
    Rude customers
    Long shifts

    Cheesecake Factory Response

    Nov 22, 2017 – Recruitment Marketing Manager

    Thanks for taking the time to leave this review. We're sorry you're not having a good experience with us. Financial mistakes are much more serious than behavioral ones, so if it has to do with... More


  10. "Don’t take care of their managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sawgrass, FL
    Former Employee - Anonymous Employee in Sawgrass, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cheesecake Factory full-time (More than 10 years)

    Pros

    Great staff work hard but under paid

    Cons

    Doesn’t take care of managers and if the Akom doesn’t like you,You will not move up.

    Advice to Management

    Start taking care of your managers and moving them up in the company

    Cheesecake Factory Response

    Nov 13, 2017 – Recruitment Marketing Manager

    We are so sorry you have this view of The Cheesecake Factory. We work really hard at creating an environment where everyone has the chance to move up and succeed. In fact, 40% of our managers are... More


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