Cheesecake Factory Reviews | Glassdoor

Cheesecake Factory Reviews

Updated May 19, 2017
147 reviews

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2.0
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Cheesecake Factory Chairman and CEO David Overton
David Overton
48 Ratings

147 Employee Reviews

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Pros
  • Discounts, flexible schedule, different positions to fit different personalities (in 101 reviews)

  • Busy restaurant so typically good money (in 70 reviews)

Cons
  • Long hours with minimal break times for double shifts (in 101 reviews)

  • Not many considering it's a fast paced chain restaraunt (in 22 reviews)

More Pros and Cons

  1. "They are terrible"

    Star Star Star Star Star
    Former Employee - Baker in Orland Park, IL
    Former Employee - Baker in Orland Park, IL

    I worked at Cheesecake Factory (More than a year)

    Pros

    A Free slice of cheesecake

    Cons

    Just about Everything else about the job

    Advice to Management

    Do better


  2. "Assistant Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Burlington, MA
    Current Employee - Anonymous Employee in Burlington, MA

    I have been working at Cheesecake Factory full-time (More than 3 years)

    Pros

    Great name to work for and training structure

    Cons

    Too corporate, I like creative freedoms.


  3. "Prep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Prep Cook in Cleveland, OH
    Former Employee - Prep Cook in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cheesecake Factory full-time (More than a year)

    Pros

    Learning how to cook from (mostly) scratch, plenty of hours in BOH. Looks good on a resume when you quit.

    Cons

    Exhausting. Hourly wages are cheap for the labor management wants. Raises take weeks, sometimes months, to go through and it's just a quarter! $0.25! Management is very inconsistent to the point where it becomes almost impossible to form work habits. Turnover rate (currently 35% for company) keeps people stuck in the same position for months and years, meaning you only get $0.50 a year in raises. Insane for the prosperity of this company.

    Advice to Management

    For the sake of your employees, get on the same page and stay there. If you're not going to help out, don't complain when it takes a long time for AM prep to finish.


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  5. "Can't make a living here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Line Cook in Tacoma, WA
    Current Employee - Line Cook in Tacoma, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Cheesecake Factory full-time (Less than a year)

    Pros

    Great benefits it's fun and like a family . With many ups and downs .

    Cons

    The pays is low for such a big business . It's not possible to love your job and live off of it here at cheese cake .

    Advice to Management

    Sometimes it's easy to let the little guys fall . But without us , you wouldn't have this company at all . You lose a lot of hard workers when you don't show appreciation for them . Slow down , appreciate what everyone does and they're best abilities.


  6. "Eh"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Server/Bartender in Virginia Beach, VA
    Current Employee - Server/Bartender in Virginia Beach, VA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Cheesecake Factory part-time (More than a year)

    Pros

    Great management and awesome staff

    Cons

    Horrible tippers in this area


  7. Helpful (1)

    "Fun Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Cheesecake Factory (More than 5 years)

    Pros

    Will work with other job/school schedules.
    Has great benefits package for FT and PT employees.
    High volume restaurant chance to make great money.

    Cons

    Huge turnover rate of employees and because of it will overwork their good employees.
    Constantly understaffed.
    Unprofessional management and employees.
    Won't fire lazy staff members and cause others to pick up the slack.
    Crazy Guest.
    Multiple management system and hard for them to all agree and be on the same page.

    Advice to Management

    Don't make your good employees feel as though being a hard worker lands you the means to just pick up others slack for no more pay or compensation.


  8. "Server/Foodrun"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Pleasanton, CA
    Current Employee - Server in Pleasanton, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Cheesecake Factory part-time (Less than a year)

    Pros

    Co-workers are like family, we all help each other out and the money can be great. The hours are flexible.

    Cons

    Management is horrible. Kitchen is inconsistent. Clientele is awful. Too stressful to be "just a serving job". They always manage to send you home right before you hit 8hours so you never get paid OT.

    Advice to Management

    Hear us out. Stick up for us because we're not allowed to stand up or speak up for ourselves.


  9. "Precise to a Tee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bakery in Pembroke Pines, FL
    Former Employee - Bakery in Pembroke Pines, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Cheesecake Factory part-time (Less than a year)

    Pros

    very easy to earn great tips, and its a challenging job that keeps you moving

    Cons

    very strict. the individual employee does not matter. since they are all-out business and 0% about the employee, i noticed a very high turnover rate

    Advice to Management

    treat your employees correctly and value the work they do. people have lives outside of work and try to leave them at the door. don't be so quick to fire someone because the make a mistake. we are all only human


  10. "for guests it seems great other hand for kitchen and prep workers not any good reviews"

    Star Star Star Star Star
    Former Employee - Seeking Employment in Chula Vista, CA
    Former Employee - Seeking Employment in Chula Vista, CA

    I worked at Cheesecake Factory full-time (More than a year)

    Pros

    great atmosphere for those to maintain positive attitdte with co-workers

    Cons

    very unorganized system in the back kitchen really no structure


  11. "Prep cook"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Prep Cook in New York, NY
    Former Employee - Prep Cook in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Cheesecake Factory part-time (Less than a year)

    Pros

    Good pay, good food, co workers are friendly, you could work your way up in this company, some chef are super nice

    Cons

    Manager wanna over work you, they don't care about your well being , they don't care if you take break

    Advice to Management

    Don't fire someone after they take a day off for heart surgery and when you do fire them call them with at least a a reason why you did.


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