Cheesecake Factory Reviews | Glassdoor

Cheesecake Factory Reviews

Updated June 18, 2017
335 reviews

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2.9
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335 Employee Reviews

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Pros
  • Discounts, flexible schedule, different positions to fit different personalities (in 101 reviews)

  • Busy restaurant so typically good money (in 70 reviews)

Cons
  • Long hours with minimal break times for double shifts (in 103 reviews)

  • Not many considering it's a fast paced chain restaraunt (in 22 reviews)

More Pros and Cons

  1. "Good Multinational Company to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server/Waiter in San Juan, PR
    Current Employee - Server/Waiter in San Juan, PR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cheesecake Factory part-time (More than a year)

    Pros

    All the necessary equipment is always ready to work, the team work actually works in this restaurant.

    The do several interesting team activities outside work.

    Manager in general try to motivate employee in several ways like competitions and others.

    The low season almost don't exist, always have clients!

    They use hotshedules app to make the turns, is really convenience, usually conceives the day off request.

    You can travel/work when you like to any USA state. One week a weaken or more time.

    Cons

    You have to take to much test and memorize the extended menu. The trainee is hard in comparison to other restaurants.

    Some managers apparently are not aware about pregnancy protections in PR and treats pregnant women really bad.

    They are to demanding about don't make mistakes, the administration monitoring voids likes comps. That can bee more stressful to the already high demand profession (server).

    Advice to Management

    Corporate have to understand San Juan PR legal protection to employees better. Is not the same as USA 50 states.

    If a server work hard and hace several years in the companies you can pay more than $2.13hr. Keep your good talent, can go to better well paid restaurants.


  2. "Busser"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Busboy in Burlington, MA
    Former Employee - Busboy in Burlington, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Cheesecake Factory part-time

    Pros

    Good tip money on the right days bussing the right sections

    Cons

    Free-for-all among other bussers for plates, glasses and silverware from the dishwashers. If you didn't have enough dishes, silverware, etc. for your station you'd get way less tip money at the end of the night. There were times I had plates, silverware, glasses and napkins stolen from my station because of other bussers' lack of common courtesy.

    Advice to Management

    Buy enough supplies so bussers never have to worry about running out or stealing from their coworkers.


  3. Helpful (1)

    "Hard work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Huntington Beach, CA
    Current Employee - Cashier in Huntington Beach, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Cheesecake Factory part-time (More than a year)

    Pros

    Great pay
    Had a good manager (varies)
    Fun coworkers
    Decent benefits if you're full time

    Cons

    Little or no chance to move out
    Lots of people come and go
    very very stressful job
    Some a**kissing coworkers
    Managers pick favorites
    Outtime is always 2 hours later than given time
    Be prepared to work 8-10 hour shifts


  4. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in San Antonio, TX
    Former Employee - Manager in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Cheesecake Factory full-time (More than 10 years)

    Pros

    Plenty of opportunity for growth

    Cons

    Talk down to employees and treat them as tools

    Advice to Management

    Remember the people are your greatest resources


  5. Helpful (2)

    "Server"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Orlando, FL
    Current Employee - Server in Orlando, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Cheesecake Factory full-time (More than 10 years)

    Pros

    The Store is very busy. There are many good people that work there . The food is a scratch kitchen and the variety is huge .

    Cons

    Little to no benefits, they don't give there employees anything . Since the store is so busy the staff and managers are always stressed out

    Advice to Management

    Make employees happy it goes a long way . Give them good benefits, insurance, happiness . They will work harder for you .


  6. "Should add gratuity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server/Waiter in Sawgrass, FL
    Current Employee - Server/Waiter in Sawgrass, FL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Flexible schedule. Staff of honest, and hard working people. Promote teamwork.

    Cons

    Serving 90% tourists and You will get 0 tip one to two times daily! Very hard work for a resteraunt.

    Advice to Management

    Care more about your employees please. Add gratuity like other restaraunts do. Please!


  7. "Working for the Big Cheese"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Baker in Queens Village, NY
    Current Employee - Baker in Queens Village, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Cheesecake Factory full-time (More than a year)

    Pros

    It is full of great people that I love. Very flexible to accommodate doctor appointments and family engagements and vacations.

    Cons

    Some of the management are still adjusting and communication is sometimes poor. Just take your time and always deliver your needs and wants clearly.

    Advice to Management

    Please take more time to listen to and help your staff. A lot of the reason we are often behind or frustrated is because we need your assistant and are unable to receive it.


  8. Helpful (1)

    "Fun Place to Work - A lot of DRAMA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Analyst in Calabasas, CA
    Former Employee - Human Resources Analyst in Calabasas, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Cheesecake Factory full-time (More than 3 years)

    Pros

    Lots of Perks: $5. Cheesecake Sales, Summer Picnic, Christmas Parties, Catered Lunches, Monthly Activities, Fun Outings, Soda Machines, convenient Kitchenettes

    Cons

    A lot of DRAMA - Anything to deflect or get ahead is accomplished through back door conversations
    Parking is not optimal
    Work Life Balance is not optimal

    Advice to Management

    Look at your core team of executives - are they doing what they say? Or doing to get ahead? Listen to the staff members.


  9. "Busser experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Busser in Redondo Beach, CA
    Former Employee - Busser in Redondo Beach, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Cheesecake Factory (Less than a year)

    Pros

    Good tips, flexibility with schedule, good staff

    Cons

    Waiters can be greedy sometimes


  10. "Sub Par"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in The Woodlands, TX
    Former Employee - Server in The Woodlands, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Cheesecake Factory part-time (More than a year)

    Pros

    The best thing about this place is that it was very busy which meant more tips.

    Cons

    You have to tip the bartender out based on you food sales even if they didn't make you a drink. Food sales has nothing to do with the bar. Cheesecake Factory is greedy and wants the servers to pay everyone instead of them having to do it.

    Advice to Management

    Advice to the CEO: Stop being greedy and have the servers tip so much to all the other employees in the restaurant so you don't have to pay them.


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