Cheesecake Factory Reviews | Glassdoor

Cheesecake Factory Reviews

Updated February 21, 2017
451 reviews

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4.0
Star Star Star Star Star
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Approve of CEO
Cheesecake Factory Chairman and CEO David Overton
David Overton
238 Ratings

451 Employee Reviews

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Pros
  • the cheesecake factory is a fun place to work flexible schedule, great money fast pace place good benefits (in 96 reviews)

  • Good opportunity to make some good money compared to other restaurants (in 69 reviews)

Cons
  • Some times you deal with long hours (in 94 reviews)

  • Hard work even though it doesn't look like it (in 20 reviews)

More Pros and Cons

  1. "Amazing restaurant to work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cheesecake Factory part-time

    Pros

    Amazing training and helpful employees

    Cons

    Management may be stressed at times.

    Advice to Management

    Listen


  2. "Great place to work h"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Line Cook in Arlington, TX
    Current Employee - Line Cook in Arlington, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Cheesecake Factory part-time (More than a year)

    Pros

    Meeting people and sharing my knowledge of dishes.

    Cons

    Fast paced over worked for pay.

    Advice to Management

    Add more staff for peek hrs


  3. "Busser"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cheesecake Factory part-time

    Pros

    Good money and a lot of hours

    Cons

    A lot of coworkers with poor attitudes because of stress during the job


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in West Des Moines, IA
    Current Employee - Server in West Des Moines, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cheesecake Factory full-time (More than 3 years)

    Pros

    They invest a lot in your training, there are a lot of oportunities to grow in the company, its a very friendly work environment, there is a lot of motivation and recognition

    Cons

    Advancement is very competitive, pay isn't as good as it should be for a company of this size, communication is lacking, turnover is very high so there are always new people training

    Advice to Management

    Take the time to listen to your employees and allow them to work together to solve their own problems. Never take veteran employees for granted, or make anyone feel disposable.


  6. "Good team environment"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Team based, very caring m management

    Cons

    Bartenders should earn more than servers

    Advice to Management

    N/a


  7. "Operations Support Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cheesecake Factory full-time

    Pros

    Great family environment. Best benefits in the restaurant industry.

    Cons

    Lack of cohesive team work. Managers are so overwhelmed with their daily tasks, that they often forget important details.

    Advice to Management

    Provide more opportunities for advancement in the OST role. This is such a critical role in the operations of the restaurant and yet it often gets treated as an afterthought.


  8. "Cheesecake Factory"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dishwasher in Huntington Beach, CA
    Current Employee - Dishwasher in Huntington Beach, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cheesecake Factory part-time

    Pros

    The atmosphere is great and friendly

    Cons

    No breaks for extremely faced paced

    Advice to Management

    Make sure everyone gets a break


  9. "It's ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boca Raton, FL
    Current Employee - Anonymous Employee in Boca Raton, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cheesecake Factory part-time (More than a year)

    Pros

    None because the restaurant is all about numbers

    Cons

    Total disaster when management doesn't hold staff accountable

    Advice to Management

    Learn to be there for staff.


  10. "server"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    new food items a couple of times a year.

    Cons

    management hires some not so bright folks.


  11. "Can be really lucrative but varies through the year"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Cheesecake Factory part-time

    Pros

    When we are busy, it's pretty easy to make money, but during the slow seasons, (there are two) it's really hard to even make over $100 a week.

    Cons

    Can be a very disorganized restaurant, making busy times at the restaurant chaotic and difficult to perform simple tasks.



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