Cheesecake Factory Reviews | Glassdoor

Cheesecake Factory Reviews

Updated June 22, 2017
347 reviews

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5.0
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347 Employee Reviews

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Pros
  • Discounts, flexible schedule, different positions to fit different personalities (in 101 reviews)

  • Busy restaurant so typically good money (in 70 reviews)

Cons
  • Long hours with minimal break times for double shifts (in 103 reviews)

  • Not many considering it's a fast paced chain restaraunt (in 22 reviews)

More Pros and Cons

  1. "I was a server for 3 years at the South San Jose restaurant. I loved it there"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server Waiter in San Jose, CA
    Former Employee - Server Waiter in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cheesecake Factory full-time (More than 3 years)

    Pros

    Great money. Great staff. Great managers. Beautiful restaurant. Great Food.

    Cons

    Got to put in some time before you get the better shifts. But thats pretty standard anywhere.

    Advice to Management

    The GM James Frasier and then James Westbrook were some of the best managers I've ever had anywhere.


  2. Helpful (5)

    "Got me through college!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hostess/Cashier in Tigard, OR
    Former Employee - Hostess/Cashier in Tigard, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cheesecake Factory part-time (More than a year)

    Pros

    This was my first real job at the age of 18 and it taught me great customer service skills. I started as a host and was then moved to the bakery. During the end of my employment, I found out that I was pregnant, and they started to give me more shifts where I could sit in the office and take orders over the phone. At this location, I worked a lot of doubles and close to open shifts. I went to school during this time, and the managers were all very flexible about my schedule. This job will teach you the ins and outs of how restaurants operate and the longer you stay, the more responsibility you will be given.
    -understanding coworkers and managers, who are always willing to listen to any problems you might have
    -ample amount of breaks throughout your shift if you ask
    -free soup, bread, and drinks
    -50% of meals, and free meals if you work a double or are rewarded for hard work
    -ability to work very few hours, or pick up shifts and work many hours
    -ability to move up in the company, but it will take years so stick with it
    - you have the ability to earn tips

    Cons

    -consistently stressful, loud, and crowded
    -fast paced
    -some guests were very rude to the staff
    -kind of feels like high school, some staff and guests just won't like you no matter how hard you try.
    -always on your feet
    -never affected me, but I saw some hostess ostracize one another and it felt cliquy
    -the work gets pretty physical and can definitely do damage if you're a hard worker
    -if you're a hard worker, you might be moved linearly in the company rather than further up in position..sure you'll get more experience in a different area but you'll have to work harder for a very small raise (about .50 each raise)

    Advice to Management

    #1 advice: love each other and be on each other's side. Be more holistic in your expectations of your employees, and play by the same rule book. If something isn't allowed, then all of the managers should be on board about enforcing it. Try and make more time for team meetings or one on one reviews. The team meetings always helped remind workers of what they should and shouldn't be doing. I loved the Tigard management team and respect the amount of work they do to please all of rude guests and whiny pregnant hostesses they have to put up with (;

  3. "Great Company to Work For"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Brea, CA
    Former Employee - Server in Brea, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Cheesecake Factory part-time (More than 5 years)

    Pros

    Insurance benefits for working an avg of 25 hours/week (this may have changed since I left in 2012).
    Scheduling is fair, no favoritism.
    Open door policy if you ever feel upset or uncomfortable and need to talk to someone.
    Money isn't amazing but it's consistent.
    50% discount on meals, up to a certain $ amount, while on the clock.
    Plenty of room for growth if your goal is to advance in to management.

    Cons

    The server uniform is awful, especially for females.
    Secret "shoppers" can be a con if they catch you on an off day or you are super busy. But overall it holds you accountable, so it's not really a bad thing.

    Advice to Management

    Brea managers were always awesome! Keep up the good work. :)


  4. "waiter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Waiter in Burlington, MA
    Former Employee - Waiter in Burlington, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Cheesecake Factory full-time (More than a year)

    Pros

    great training program and managers that care about your well being. They give you all the tools you need to succeed in a fast pace work environment.

    Cons

    chain restaurant, you are a small fish in a big sea. There are over 80 other waiters. There is a very high turnover rate


  5. "High volume, high expectation, and high reward"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server, Designated Trainer, Classroom Facilitator, Support Manager in Calabasas Hills, CA
    Current Employee - Server, Designated Trainer, Classroom Facilitator, Support Manager in Calabasas Hills, CA
    Recommends
    Positive Outlook

    I have been working at Cheesecake Factory full-time (More than 5 years)

    Pros

    Like to promote within, flexible, always has decent volume even during slow days/seasons, nice family feel, and great rewards for hard workers, they even offer benefits for those that work this as their "primary" job and put in enough hours

    Cons

    Hard pace to keep up with, weekends and holidays are required times to work, sometimes end up working with other staff that cannot keep up and that slack can fall on you, work/life balance isn't the greatest

    Advice to Management

    Some managers have no problem, others need to work on "cracking the whip," so to speak.


  6. Helpful (1)

    "Server"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hostess and Server and Runner in San Francisco, CA
    Former Employee - Hostess and Server and Runner in San Francisco, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Cheesecake Factory full-time (More than 8 years)

    Pros

    Management was super always trying to encourage employees when they felt they had a good day and most of the co-workers knew their job very well. The location I worked at was super busy so hours were never a problem for me, but alot of other employees always wanted more hours.

    Cons

    No cons per say, but in my opinion they should allow the employees to move up the ladder instead of hiring from outside.


  7. Helpful (2)

    "Fast paced"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dishwasher in Pleasanton, CA
    Current Employee - Dishwasher in Pleasanton, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Cheesecake Factory full-time (Less than a year)

    Pros

    You'd never have to worry about not getting hours, employee discounted lunch, friendly atmosphere, opportunities to move up to Line/Prep Cook

    Cons

    Very busy on weekends, sometimes don't close until late/ early AM, could do a number on your body if you aren't used to it

  8. Helpful (1)

    "Good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dishwasher in Greensboro, NC
    Current Employee - Dishwasher in Greensboro, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cheesecake Factory full-time (More than a year)

    Pros

    Good Pay and Benefits

    Cons

    Long hours fast pace work

    Advice to Management

    Linen more


  9. Helpful (1)

    "Cheesecake Rocks!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Trainer in Sherman Oaks, CA
    Current Employee - Trainer in Sherman Oaks, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cheesecake Factory full-time (More than 5 years)

    Pros

    growth opportunities, great benefits, competitive wages, stability, professional environment, team oriented. Top 100 of best companies to work for.

    Cons

    very demanding, unpredictable, cater to the guest more than necessary.

    Advice to Management

    Listen to your employees more


  10. "Sr. kitchen Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Senior Kitchen Manager in Miami, FL
    Current Contractor - Senior Kitchen Manager in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cheesecake Factory as a contractor (More than 8 years)

    Pros

    Benefits. Security. No other restaurant does what we do.

    Cons

    Hard work. Staffing may be an issue at times but it depends how we treat staff. A


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