Cheesecake Factory Reviews | Glassdoor

Cheesecake Factory Reviews

Updated April 28, 2017
1,336 reviews

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Full-time Part-time

3.7
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Cheesecake Factory Chairman and CEO David Overton
David Overton
671 Ratings

1,336 Employee Reviews

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Pros
  • Discounts, flexible schedule, different positions to fit different personalities (in 100 reviews)

  • Busy restaurant so typically good money (in 70 reviews)

Cons
  • Long hours and some General Managers that do not respect your days off can make things difficult (in 97 reviews)

  • Very hard work for a resteraunt (in 22 reviews)

More Pros and Cons

  1. "Long Hours & Not Enough Pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sauce Cook in Jacksonville, FL
    Former Employee - Sauce Cook in Jacksonville, FL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Lots of room for growth, and the company is continuing to grow.
    Once you become a trainer you have the opportunity to do new restaurant openings. You get paid pretty well and it's an awesome experience.
    The food is very good.

    Cons

    Forget ever getting a weekend off again.
    Long Hours.
    The turnover rate is extremely high so you are constantly working with new people so it's hard for the team to form.
    There is usually a lot of inconsistencies between middle management. One manager may tell you one thing while another tells you something completely different.
    Pay should be better.

    Advice to Management

    Get better managers.


  2. "Terrible place to work, great place to eat if you wish to financially support a terribly run and greedy corporation."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Minneapolis, MN
    Former Employee - Server in Minneapolis, MN
    Doesn't Recommend
    Disapproves of CEO

    Pros

    You get to meet a lot of different kinds of people, and help people have an enjoyable experience. This applies to the clientele as well as the staff. Also the food there is really good.

    Cons

    The management is horribly inept and entirely profit driven, the staff is treated as expendable resources, and the hours are long and the work is hard. In addition, it is very hard to get enough hours for insurance, and if you do happen to be lucky enough to shark shifts for insurance, you can only sign up for 2 weeks out of the year. If you miss it, say because you're a few hours short, you have to wait til next year. Also there is little to no opportunity for advancement. Roughly 80% of the staff had college education of some sort, ranging from short certificates to masters degrees. It's a pity they don't reach into the staff of people to get some of the servers into higher management since the servers actually interact with the customer base.

    Advice to Management

    I don't even want to deal with those guys anymore, and I know if I DID offer a suggestion, they would figuratively pat me on the head and tell me to run along.


  3. Helpful (6)

    "Great Food- Beautiful Facilities - No Soul"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Calabasas Hills, CA
    Current Employee - Anonymous Employee in Calabasas Hills, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    They are an industry leader and have revolutionized the casual upscale sector. The attention to detail operations-wise is truly phenomenal. The corporate facilities are beautiful and there are nice perks like fountain soda machines for the employees that make the building a nice place to work. They also provide a dining credit in the restaurants, which is a nice perk, and the health benefits are quite generous. Moreover, the company makes efforts to create a team atmosphere with planned activities such as company picnics, holiday parties, etc., that are rare nowdays and a nice touch. The overall atmosphere encourages one to exceed expectations, so largely, everyone you encounter is efficient and productive.

    Cons

    The efficiency and productivity comes at the price of zero work-life balance and absolutely no recognition of the needs of family and health. The company views corporate and a tool to run the restaurants, which is reasonable, but no corporate office is going to keep restaurant hours, and it is ridiculous and counter-productive to try. Those beautiful corporate offices also require a sacrifice of any individuality- no one is allowed to hang anything on the walls in any office (not even the senior executives.) All the doors to offices are glass so you truly never have privacy. The CEO walks the halls to ensure that no one has any unauthorized calendars, wall hangings, even a desk mat that does not match is forbidden. No drinks are allowed without a lid. No microwaves are allowed upstairs (where a majority of offices are) at any time. There is no cafeteria that provides food, but the rules for handling food you bring from home are strict so as to avoid any food smells the CEO may find unpleasant. Also, actually taking a lunch is frowned upon, most people eat at their desk while working. A lunch hour is considered frivolous.

    Advice to Management

    Get out of the ivory tower. You need corporate operations as much as you need restaurant operations. These are good people and they believe in you and want to do their best for this company. Treat them with a modicum of respect.


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  5. Helpful (3)

    "Sieg Heil The Factory"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Slave in Winter Park, FL
    Current Employee - Slave in Winter Park, FL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    First class experience in handling stress, evil, and greed. Good place to study industrial anthropology; The sociology of work.

    Cons

    Horrible, disgusting, demoralizing, humiliating work.

    Advice to Management

    The management should seek psychiatric evaluation for narcissistic personality disorder.


  6. Helpful (1)

    "RUN!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Virginia Beach, VA
    Former Employee - Server in Virginia Beach, VA
    Doesn't Recommend
    No opinion of CEO

    Pros

    corporate experience, it looks great on your resume, clientele tip poorly but this is dependant on the location of the cheesecake factory. The one in Virginia Beach is notoriious for BAD clientele, others not so much.

    Cons

    Management lacks direction, they are concerned with profits to earn annual bonuses and fail to cancern themselves with their employees, rules and regulations change on a daily basis so nobody knows what is or isnt allowed.

    Advice to Management

    Understand that it is your servers and food runners and busser who you should take care of! You raise their morale, they will want to work harder for you! They work harder for you, you will make more money!!


  7. "Not worth the pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Host in Glendale, CA
    Current Employee - Host in Glendale, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Respectable environment.
    Nice restaurant.
    Meeting guests from all over.

    Cons

    Always extremely busy.
    Never not moving or cleaning.
    Hosts clean bathrooms.
    Too much to do so your always behind and management gets angry.
    Angry Customers.

    Advice to Management

    Accept the restaurant can't move at lightning speed.
    Take the time to do things right instead of fast.
    Hire janitors for the bathroom.


  8. "Way Too Strict"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Newark, DE
    Former Employee - Server in Newark, DE
    Disapproves of CEO

    Pros

    This restaurant is very busy, you will make great money. There are plenty of hours available for you to work.

    Cons

    People are fired way to easily. Managers have no remorse. Be ready to work 8 days in a row often.

    Advice to Management

    Learn to verbally council employees instead of firing them. Then you won't have to stress about overtime, people will learn.


  9. Helpful (1)

    "Extremely corporate, yet unorganized. Because of this, there seems to be a revolving door with their employees."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Oak Brook, IL
    Former Employee - Server in Oak Brook, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    I made pretty good money, and great friends...but that's about it. It was close to my home, so there was the convenience factor.

    Cons

    Managers don't hold standards to everyone. They don't enforce the rules on the "favorites." It was very disorganized, we ran out of to-go boxes quit often...straws, etc. The health insurance isn't great either.

    Advice to Management

    Hold your standards that you preach to everyone! Including those who get away with anything, show up late all the time and are never hold accountable for their actions.


  10. "They use you"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Burlington, MA
    Former Employee - Server in Burlington, MA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    THe money here is very good and they have an online schedule where u can pickup and swap shifts if wanted.

    Cons

    They have their favorites who could get away with anything they wanted and seemed to walk all over you also.

    Advice to Management

    Listen yo your employees. They would look down on my and treat me as though i was stupid even though im not


  11. "It is a Factory in every sense of the word."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in King of Prussia, PA
    Current Employee - Server in King of Prussia, PA
    Doesn't Recommend
    No opinion of CEO

    Pros

    We utilize the best in industry available technology. Our kitchen is a well oiled machine and rarely goes down. In terms of overall financial stability the company is posed for long term growth.

    Cons

    They don't allow overtime for hourly employees. The company has gotten so large (161 units) that any decisions must pass through many layers of bureaucratic tape, therefore managers are discouraged to bring about any positive change in the company. The attitude is "this is the way we have always done it and it trickles down. Employees receive little to no recognition for their individual contributions. It is very high stress and low respect.

    Advice to Management

    I would, if I honestly beleived any would in corporate cared enough to listen.


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