Cheesecake Factory Employee Reviews | Glassdoor

Cheesecake Factory Reviews

Updated February 24, 2017
1,273 reviews

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Full-time Part-time

3.8
Star Star Star Star Star
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Approve of CEO
Cheesecake Factory Chairman and CEO David Overton
David Overton
634 Ratings

1,273 Employee Reviews

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Pros
  • the cheesecake factory is a fun place to work flexible schedule, great money fast pace place good benefits (in 96 reviews)

  • Good opportunity to make some good money compared to other restaurants (in 69 reviews)

Cons
  • Some times you deal with long hours (in 94 reviews)

  • Hard work even though it doesn't look like it (in 20 reviews)

More Pros and Cons

  1. "Great Place to Work"

    Star Star Star Star Star
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    A staff-friendly environment that encourages promoting hard-working employees.
    You get great tips, I had good coworkers, and I enjoyed the fast paced. You definitely work for what you make-- but that's not necessarily a bad thing!

    Cons

    You can work long hours and sometimes back-to-back shifts. You are also held to a corporate standard, which I didn't mind, but it might not be for everyone. If you don't want a corporate environment and being on your feet constantly, serving here probably isn't something you should pursue.

    Advice to Management

    Continue to treat your employees well and always keep the Avocado Egg Rolls on the menu!


  2. "multi"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I worked at Cheesecake Factory full-time

    Pros

    great structure room for advancement

    Cons

    coworkers are not dedicated consistently

    Advice to Management

    care


  3. "Hostess/Server/Bartender/Curbside Takeout"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cheesecake Factory full-time

    Pros

    Worked at Cheesecake Factory Winter Park for many years. I loved everything about it. Flexible scheduling, good pay, great management, great benefits and training, and coworkers who are now lifelong friends. They know in order for the company be successful, they must first make the employees sucessful.

    Cons

    None- really. I mean that.

    Advice to Management

    Keep doing what you do!


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  5. "Amazing restaurant to work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cheesecake Factory part-time

    Pros

    Amazing training and helpful employees

    Cons

    Management may be stressed at times.

    Advice to Management

    Listen


  6. "Quick money, quick headaches"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I worked at Cheesecake Factory part-time

    Pros

    Consistent money, great location, provided with aprons

    Cons

    horrible favoritism, managers always hitting on servers, expected to do the job of everyone else plus your own

    Advice to Management

    Improve management to server relationship


  7. "for guests it seems great other hand for kitchen and prep workers not any good reviews"

    Star Star Star Star Star
    Former Employee - Seeking Employment in Chula Vista, CA
    Former Employee - Seeking Employment in Chula Vista, CA

    I worked at Cheesecake Factory full-time (More than a year)

    Pros

    great atmosphere for those to maintain positive attitdte with co-workers

    Cons

    very unorganized system in the back kitchen really no structure


  8. "Great place to work h"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Line Cook in Arlington, TX
    Current Employee - Line Cook in Arlington, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Cheesecake Factory part-time (More than a year)

    Pros

    Meeting people and sharing my knowledge of dishes.

    Cons

    Fast paced over worked for pay.

    Advice to Management

    Add more staff for peek hrs


  9. "Busser"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cheesecake Factory part-time

    Pros

    Good money and a lot of hours

    Cons

    A lot of coworkers with poor attitudes because of stress during the job


  10. "Server"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Indianapolis, IN
    Current Employee - Server in Indianapolis, IN
    Neutral Outlook
    No opinion of CEO

    I have been working at Cheesecake Factory part-time (More than 3 years)

    Pros

    Great money, great gig to get through college. Flexible hours.

    Cons

    Management doesn't do a very good job communicating company values, beliefs or mission. It feels as if you're being led blindly. No ACCOUNTABILITY whatsoever. If you want the day off, just call in. They won't fire you... or even write you up for that matter. It's frustrating to those who work hard. I've unfortunately been victim to picking up the slack of lazy workers because the management has no backbone.

    Advice to Management

    Become a better middleman between your corporate managers and lower level employees. Instill some accountability into your workforce, and 'trim the fat.'


  11. "Server's Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Walnut Creek, CA
    Former Employee - Server in Walnut Creek, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Cheesecake Factory part-time (More than a year)

    Pros

    Great co-workers and people. Fast paced environment means higher turnover and higher tips.

    Cons

    Almost every night is incredibly busy but Fridays and Saturdays seemed like management was running around with their head cut off. Since it gets so busy, maintaining cleanliness is a department Cheesecake Factory is lacking in. Especially the dish room, workers would use plastic silverware instead of the restaurants.

    Advice to Management

    Focus on your team and company rather than the bottom dollar. Almost failing a health inspection to the point of immediate shutdown is unacceptable in a restaurant so big. Also get rid of your pretentious management that think they are better than their subordinates. That is unprofessional for management.



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