Cheesecake Factory Reviews | Glassdoor

Cheesecake Factory Reviews

Updated September 20, 2017
1,492 reviews

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3.7
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1,492 Employee Reviews

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Pros
  • Discounts, flexible schedule, different positions to fit different personalities (in 107 reviews)

  • Busy restaurant so typically good money (in 73 reviews)

Cons
  • Long hours with minimal break times for double shifts (in 107 reviews)

  • Not many considering it's a fast paced chain restaraunt (in 25 reviews)

More Pros and Cons

  1. "Cheesecake Factory Host"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Cheesecake Factory part-time

    Pros

    There was a great and diverse team of hosts and servers at the restaurant. The Cheesecake Factory had a great set routine for how to successfully run a restaurant. Great management, easy to communicate with daily. Fun interactions with customers.

    Cons

    Lots of turnover, you'll see employees come and go frequently so there is a lot of training necessary from month to month.

    Advice to Management

    Management did a great job in my opinion in regards to connecting with their employees and treating them correctly. They also did a great job talking up the customers.


  2. "Great Place to Learn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Frisco, TX
    Current Employee - Server in Frisco, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cheesecake Factory full-time (More than 3 years)

    Pros

    two words: paid vacation. opportunity to grow

    Cons

    Gaining weight from all the high calorie food.

  3. "Line Cook"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Cheesecake Factory full-time

    Pros

    Benefits
    Free Food
    Scratch Cooking
    Good Experience
    Multiple Stations

    Cons

    Hard work not worth the money
    Lof of Bs and Drama
    Hard to get money/raises
    False dreams
    Long hours/short hours inconsistency


  4. "Hostess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Cheesecake Factory part-time

    Pros

    Fast paced, short shifts, constant moving around

    Cons

    Not enough hours for everyone

    Advice to Management

    Be fair with hours


  5. "Kitchen manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cheesecake Factory full-time

    Pros

    Great pay, and good benefits

    Cons

    very long hours. no set schedule


  6. "Amazing Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hostess in Orland Park, IL
    Former Employee - Hostess in Orland Park, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Cheesecake Factory (More than a year)

    Pros

    It is a very team-oriented environment. Everyone is willing to help one another. In addition, because it is such a large corporation it has a very organized and efficient system for everything.

    Cons

    The only con I can think of is that sometimes the customers can be a lot to handle, but that's really anywhere.


  7. "Senior kitchen manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Kitchen Manager in Arlington, TX
    Former Employee - Senior Kitchen Manager in Arlington, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cheesecake Factory full-time (More than a year)

    Pros

    Amazing support, great team, good food, nice equipment that is well maintained.

    Cons

    It is difficult to deliver on promises of time off or 2 days off in a row due to the standard nature of the restaurants.

  8. "Racist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in San Antonio, TX
    Current Employee - Server in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Well organized , and good food . half off food is nice

    Cons

    Racist, hard to move up, too much favortism

    Advice to Management

    Treat everyone the same


  9. "Sadly The Worst Work Experience I've Ever Had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cheesecake Factory part-time (More than a year)

    Pros

    The scheduling at time could be flexible.

    Cons

    -Some work groups (mostly servers) allowed to get away with unprofessional and forbidden conduct that at times made it very difficult for other work groups to do their jobs.
    -Extremely Unprofessional Management

    Advice to Management

    Listen to the people you lead when it's warranted. Also, don't keep promising people promotions that you never intend to give them while you continue to hire outside workers for those positions. Numerous people left for this reason.


  10. "Overall Would NOT Take This Job Again"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Host/Hostess in Tukwila, WA
    Former Employee - Host/Hostess in Tukwila, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Cheesecake Factory full-time (Less than a year)

    Pros

    I worked alongside some great people at the front desk.
    Close to where I lived at the time.

    Cons

    Pay was absolutely not worth the amount of stress and crap that came with the job. The managers were a complete mess and hardly on the same page with each other. Various employees were getting into it on the floor right in front of customers yet all the managers would do was talk to them and maybe give them a "slap of the wrist" type of punishment.

    Advice to Management

    As a hostess there should be a consideration for them getting tips as well since the busers, servers, bartenders and cashiers in the bakery all get tips as well. It feels like an injustice to us since we do so much work to keep the entire restaurant moving.


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