Cheesecake Factory Reviews | Glassdoor

Cheesecake Factory Reviews

Updated July 20, 2017
1,424 reviews

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1,424 Employee Reviews

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Pros
  • Discounts, flexible schedule, different positions to fit different personalities (in 103 reviews)

  • Busy restaurant so typically good money (in 72 reviews)

Cons
  • Long hours with minimal break times for double shifts (in 103 reviews)

  • Not many considering it's a fast paced chain restaraunt (in 23 reviews)

More Pros and Cons

  1. "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Birmingham, AL
    Current Employee - Server in Birmingham, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cheesecake Factory full-time (More than 3 years)

    Pros

    Great company. Best money, real sense of family.
    Never a day without"good morning"
    Endearing "chats".

    Cons

    Inconsistency, a-z personality changes in a day. Way too many "pets" with certain managers.
    Schedule is politically swayed.

    Advice to Management

    Consistency
    Coach, not reprimand
    Do it in privacy, not in front of others to show...Your...

    Cheesecake Factory Response

    Jul 10, 2017 – Recruitment Marketing Manager

    Thanks for the feedback! We're really proud of offering consistency in hours and money to our staff, as well as that sense of family - it's something we're really passionate about. If you're... More


  2. "Fast paced"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cook in Fresno, CA
    Current Employee - Cook in Fresno, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cheesecake Factory full-time (Less than a year)

    Pros

    Best place I ever worked at. There is always something to do and it is always busy. The people make the restaurant work

    Cons

    Busiest place means this will be the roughest place if you are not experienced. There are moments of tension between workers due to the craziness

    Advice to Management

    Great job

    Cheesecake Factory Response

    Jul 17, 2017 – Recruitment Marketing Manager

    What a great review! Thanks so much for taking the time out to express your thoughts. Our kitchen IS a very difficult place to work. Having 250 menu items that are all made fresh from scratch... More

  3. "As a server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Hackensack, NJ
    Former Employee - Server in Hackensack, NJ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Cheesecake Factory full-time (More than a year)

    Pros

    Fast paced, usually good money, friendly staff

    Cons

    Disorganization, incompetent management, stressful environment

    Advice to Management

    Maybe spend more time on management development. It's such a high volume place and a lot of the managers crash and burn under pressure. For $2/hour you aren't guranteed a break even on a double shift and that makes for miserable and overworked employees. I recommend breaks and better training for managers!


  4. Helpful (3)

    "Great Culture, but Easily Ruined By Poor Managemente"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Server Trainer in Louisville, KY
    Former Employee - Lead Server Trainer in Louisville, KY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Cheesecake Factory full-time (More than 3 years)

    Pros

    Once you got the menu down, and were able to fly it was great. Being able to wow people with my knowledge of a 200+ dish menu was amazing. And the oppurtunity to try all the cheesecake I could ever desire.

    Cons

    I ultimately left because of poor management. They were boss's, not leaders and they would do whatever they could to get a person to work as many hours as they needed to cover the shift spread

    Advice to Management

    When employees start counting the number of days that they have worked without a day off, maybe it is time to change how you schedule.


  5. "Cheesecake Factory Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Brea, CA
    Current Employee - Server in Brea, CA
    Neutral Outlook
    No opinion of CEO

    I have been working at Cheesecake Factory part-time (More than 3 years)

    Pros

    Flexible schedule.
    Team oriented coworkers.
    Easy W2 access.
    Early Schedule release.

    Cons

    Always running out of things we need to supply our guest with the best possible experience.
    Managers have favorites.

    Advice to Management

    Treat everyone equally. No Favorites.


  6. "I was a server for 3 years at the South San Jose restaurant. I loved it there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server Waiter in San Jose, CA
    Former Employee - Server Waiter in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cheesecake Factory full-time (More than 3 years)

    Pros

    Great money. Great staff. Great managers. Beautiful restaurant. Great Food.

    Cons

    Got to put in some time before you get the better shifts. But thats pretty standard anywhere.

    Advice to Management

    The GM James Frasier and then James Westbrook were some of the best managers I've ever had anywhere.


  7. "Sr Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Fairfax, VA
    Current Employee - Manager in Fairfax, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cheesecake Factory full-time (More than 5 years)

    Pros

    Great place to work. They care about there staff.

    Cons

    No quality of life.

    Advice to Management

    Long hours. Rewarding work.

  8. "Hostess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA
    Recommends

    I have been working at Cheesecake Factory part-time

    Pros

    Great team environment
    Energetic Atmosphere
    Room for growth

    Cons

    The fast pace environment can be overwhelming


  9. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Manager in Miami, FL
    Current Employee - Manager in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cheesecake Factory full-time (Less than a year)

    Pros

    Great restaurant to work for.

    Cons

    Too many hours. Quality of life goes down.

    Advice to Management

    Great management. Great team. Great.


  10. "Good luck!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Novi, MI
    Former Employee - Anonymous Employee in Novi, MI
    Doesn't Recommend
    Negative Outlook

    I worked at Cheesecake Factory part-time (More than 3 years)

    Pros

    Good pay, fast paced environment

    Cons

    Schedule based on "favorites", lots of drama, poor management, watch your back all the time,
    Lots of snitches, no breaks or down time, lots of side work. Not allowed to schedule a holiday off.

    Advice to Management

    Play fair and treat all employees equal


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