Cheesecake Factory Reviews | Glassdoor

Cheesecake Factory Reviews

Updated November 20, 2017
1,574 reviews

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1,574 Employee Reviews

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Pros
  • Flexible schedule, able to request as many days off (in 111 reviews)

  • Busy restaurant so typically good money (in 75 reviews)

Cons
  • Long hours if you work a double (in 116 reviews)

  • Work Life Balance is not optimal (in 14 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great place to start a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Line Cook
    Current Employee - Line Cook
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Cheesecake Factory full-time (Less than a year)

    Pros

    The Cheesecake Factory is a melting pot for some of the best managers and chefs in the country. The atmosphere is fun, extremely fast paced, and mature. The staff will help you move forward and will take time to help you develop personally or professionally. The staff are very forgiving of mistakes, which makes learning your job much easier. If you're afraid of being harassed for a mistake, it won't make you afraid of making the mistake, but of the person.

    For someone just starting out in the industry, it's well worth starting out here. With a 200+ item menu and standardized restaurant operation, it's probably one of the best places in the United States to begin working at right out of culinary school to get a good look at your textbooks at work. You will meet life-long mentors and make good friends. Just be sure to brush up on your spanish if you're on the coast.

    Cons

    It's sometimes difficult to hold a second job because of schedule requirements, requirements that nearly each other restaurant simultaneously requests. The Cheesecake Factory typically opens in areas that require a higher income to live within a reasonable range of work. This means that sometimes even staff without dependents can have a difficulty sustaining a necessary second job to maintain their residency. Excluding overnight jobs of course. For staff with dependents, a second job is an absolute necessity.

    As with any restaurant job, maintaining a family life will be difficult.

    Advice to Management

    When staff offer information, listen. You are the communication hub for the entire restaurant. If a staff member informs you about something, they aren't telling you what to do, they're making you aware. It's important to realize that on unusually busy nights, we will run out of food to serve, the dishwashers will get backed up, the prep team will be behind on delivering critical prep items, FOH staff will end up behind on side work. As long as the managers remain calm and the staff communicate with each other - ensuring that everyone is aware of 'need to know' information - the night will smooth out.


  2. "Atmosphere and staff are very welcoming but very over staffed difficult to obtain full time unless you cross train."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cross Trained in Conroe, TX
    Current Employee - Cross Trained in Conroe, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Cheesecake Factory full-time (Less than a year)

    Pros

    The staff are very comfortable and professional to be around. If you’re serving, the tips are pretty great. Not so much otherwise.

    Cons

    It’s difficult to obtain hours. Sometimes people work doubles on the weekend and end up working 13+ hours a day because it’s too busy for a break.

    Cheesecake Factory Response

    Nov 13, 2017 – Recruitment Marketing Manager

    We're really sorry you're having such a tough time getting the hours you want. We're usually really proud to offer our staff members very consistent and flexible hours, given how busy our... More

  3. "STAR Bar"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Made lots of money there

    Cons

    Nothing to complain about here


  4. "Food Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cheesecake Factory part-time

    Pros

    Great people, great food, great money.

    Cons

    Hardly any, but if you don't enjoy interacting with people on a daily basis I would not recommend working there.

    Advice to Management

    Keep it up!


  5. "Server-trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server-trainer in Fort Worth, TX
    Current Employee - Server-trainer in Fort Worth, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cheesecake Factory full-time (More than a year)

    Pros

    Cheesecake culture is amazing and most tips are pretty high percentages.

    Cons

    If you are a double...you probably wont get a lunch break.

    Advice to Management

    Breaks please...


  6. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cheesecake Factory full-time

    Pros

    Management is great and the money isn't bad

    Cons

    Clientele is not always the best


  7. "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great money with great environment

    Cons

    Unrealistic floor plans for the amount of traffic during rush hours.

    Advice to Management

    Staff properly

  8. "no way"

    StarStarStarStarStar
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Cheesecake Factory part-time

    Pros

    great people, beautiful restaurant, cool food

    Cons

    more care could be given to the quality of experience for the employees. employees are working like crazy for you and providing a good experience for the people who visit the restaurant....but there is very little break time, work load expectation are high, pay is low, employee bathroom and break room are not very nice....

    Advice to Management

    This restaurant would be nothing without the workers who work there....take care of your employees....just because people are working for you doesn't mean you can not take good care of them...make sure your employees are comfortable....lots of the staff feel beaten down....I wonder how much cheesecake factory turns over as profit yearly....put some of that toward making sure your employees are treated well...pay them better....


  9. "Hostess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hostess in Sarasota, FL
    Former Employee - Hostess in Sarasota, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Cheesecake Factory part-time (Less than a year)

    Pros

    -Some friendly employees
    -Fast-paced
    -I liked wearing all black haha
    -Some managers and BOH workers were very friendly

    Cons

    -Could not find managers sometimes
    -"Clicks"
    -Drama
    -Didn't feel appreciated

    Advice to Management

    Don't leave us up front and try and find you. When we had an angry customer, I would spend a couple of minutes trying to locate you guys and have them waiting for you to come while they were staring me down.


  10. "Server"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Cheesecake Factory full-time

    Pros

    Great Pay, extremely flexible hours, able to transfer and relocate anywhere you want

    Cons

    low hourly wage, no included gratuity, long hours, no pay for doing sidework, some shady managers

    Cheesecake Factory Response

    Oct 23, 2017 – Recruitment Marketing Manager

    Thank you for taking the time to leave this review! We love that you gave us five stars. Our pay is pretty on par with most of our competitors, but because our menu items are higher priced than most... More


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