Cheesecake Factory Reviews | Glassdoor

Cheesecake Factory Reviews

Updated May 22, 2017
1,359 reviews

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1,359 Employee Reviews

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Pros
  • Discounts, flexible schedule, different positions to fit different personalities (in 101 reviews)

  • Busy restaurant so typically good money (in 70 reviews)

Cons
  • work/life balance, long hours dictated by shift (in 101 reviews)

  • Very hard work for a resteraunt (in 22 reviews)

More Pros and Cons

  1. "General Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Calabasas Hills, CA
    Current Employee - General Manager in Calabasas Hills, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Cheesecake Factory full-time (More than 10 years)

    Pros

    great pay great business model, great sales

    Cons

    long hours, no holidays off, long shifts,


  2. "Sever"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Skokie, IL
    Former Employee - Server in Skokie, IL

    I worked at Cheesecake Factory (More than a year)

    Pros

    Cool Place to work at

    Cons

    Very corporate place to work


  3. "Hostess"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Hostess in Reno, NV
    Former Employee - Hostess in Reno, NV
    Recommends
    Approves of CEO

    I worked at Cheesecake Factory part-time (More than a year)

    Pros

    Fast-paced environment, fun interactions with guests, occasional free food

    Cons

    Stressful and not enough rewards, short shifts, not consistent enough with enforcing dress code, favoritism

    Advice to Management

    Stop picking favorites, understand that it's okay if someone doesn't get seated under a certain time (there is more to life than Cheesecake Factory)


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  5. "Server/Foodrun"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Pleasanton, CA
    Current Employee - Server in Pleasanton, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Cheesecake Factory part-time (Less than a year)

    Pros

    Co-workers are like family, we all help each other out and the money can be great. The hours are flexible.

    Cons

    Management is horrible. Kitchen is inconsistent. Clientele is awful. Too stressful to be "just a serving job". They always manage to send you home right before you hit 8hours so you never get paid OT.

    Advice to Management

    Hear us out. Stick up for us because we're not allowed to stand up or speak up for ourselves.


  6. "Server"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Miami, FL
    Current Employee - Anonymous Employee in Miami, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Cheesecake Factory part-time (More than a year)

    Pros

    Busy
    Good food
    Flexible schedules

    Cons

    Open late
    Huge menu
    Food running required

    Advice to Management

    pay food runners directly instead of allowing servers to pay what they want and make less than 9$ an hour


  7. "Great place to work h"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Line Cook in Arlington, TX
    Current Employee - Line Cook in Arlington, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Cheesecake Factory part-time (More than a year)

    Pros

    Meeting people and sharing my knowledge of dishes.

    Cons

    Fast paced over worked for pay.

    Advice to Management

    Add more staff for peek hrs


  8. "Overworked"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Atlanta, GA
    Former Employee - Server in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Cheesecake Factory full-time (More than 3 years)

    Pros

    Work/Life balance was great!

    Cons

    Horrible management staff. Would only promote favorites without proper training.


  9. "Precise to a Tee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bakery in Pembroke Pines, FL
    Former Employee - Bakery in Pembroke Pines, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Cheesecake Factory part-time (Less than a year)

    Pros

    very easy to earn great tips, and its a challenging job that keeps you moving

    Cons

    very strict. the individual employee does not matter. since they are all-out business and 0% about the employee, i noticed a very high turnover rate

    Advice to Management

    treat your employees correctly and value the work they do. people have lives outside of work and try to leave them at the door. don't be so quick to fire someone because the make a mistake. we are all only human


  10. "Area Kitchen Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area Kitchen Operations Manager in Los Angeles, CA
    Former Employee - Area Kitchen Operations Manager in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cheesecake Factory full-time (More than 10 years)

    Pros

    Great place to work for

    Cons

    Opportunity to grow and quality of life

    Advice to Management

    Great


  11. "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in West Des Moines, IA
    Current Employee - Server in West Des Moines, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cheesecake Factory full-time (More than 3 years)

    Pros

    They invest a lot in your training, there are a lot of oportunities to grow in the company, its a very friendly work environment, there is a lot of motivation and recognition

    Cons

    Advancement is very competitive, pay isn't as good as it should be for a company of this size, communication is lacking, turnover is very high so there are always new people training

    Advice to Management

    Take the time to listen to your employees and allow them to work together to solve their own problems. Never take veteran employees for granted, or make anyone feel disposable.


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