Cheesecake Factory Reviews | Glassdoor

Cheesecake Factory Reviews

Updated December 11, 2017
1,589 reviews

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1,589 Employee Reviews

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Pros
  • Flexible schedule, able to request as many days off (in 111 reviews)

  • Busy restaurant so typically good money (in 77 reviews)

Cons
  • Long hours if you work a double (in 119 reviews)

  • Work Life Balance is not optimal (in 14 reviews)

More Pros and Cons

  1. "Server-trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server-trainer in Fort Worth, TX
    Current Employee - Server-trainer in Fort Worth, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cheesecake Factory full-time (More than a year)

    Pros

    Cheesecake culture is amazing and most tips are pretty high percentages.

    Cons

    If you are a double...you probably wont get a lunch break.

    Advice to Management

    Breaks please...


  2. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cheesecake Factory full-time

    Pros

    Management is great and the money isn't bad

    Cons

    Clientele is not always the best

  3. "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great money with great environment

    Cons

    Unrealistic floor plans for the amount of traffic during rush hours.

    Advice to Management

    Staff properly


  4. "poor corporate culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Class Room Facilitator, Designated Trainer, Server, Line Cook in Freehold, NJ
    Former Employee - Class Room Facilitator, Designated Trainer, Server, Line Cook in Freehold, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cheesecake Factory full-time (More than 5 years)

    Pros

    Good money and fast pace

    Cons

    Poor management, illegal labor practices, only care is profiting not employees.


  5. "no way"

    StarStarStarStarStar
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Cheesecake Factory part-time

    Pros

    great people, beautiful restaurant, cool food

    Cons

    more care could be given to the quality of experience for the employees. employees are working like crazy for you and providing a good experience for the people who visit the restaurant....but there is very little break time, work load expectation are high, pay is low, employee bathroom and break room are not very nice....

    Advice to Management

    This restaurant would be nothing without the workers who work there....take care of your employees....just because people are working for you doesn't mean you can not take good care of them...make sure your employees are comfortable....lots of the staff feel beaten down....I wonder how much cheesecake factory turns over as profit yearly....put some of that toward making sure your employees are treated well...pay them better....

    Cheesecake Factory Response

    Nov 22, 2017 – Recruitment Marketing Manager

    Thanks for leaving a review! We're glad you enjoyed some aspects of working for us, but it sounds like we can improve. The Cheesecake Factory has always been a people-first business: if we can't... More


  6. "Great Company - Long Hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server/Bartender in Huntington, NY
    Former Employee - Server/Bartender in Huntington, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Cheesecake Factory full-time

    Pros

    Great people, very social, compnesasion is fair, benifits are avereage

    Cons

    promotions are very hard, very who you know rather then what you can provide


  7. "Hostess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hostess in Sarasota, FL
    Former Employee - Hostess in Sarasota, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Cheesecake Factory part-time (Less than a year)

    Pros

    -Some friendly employees
    -Fast-paced
    -I liked wearing all black haha
    -Some managers and BOH workers were very friendly

    Cons

    -Could not find managers sometimes
    -"Clicks"
    -Drama
    -Didn't feel appreciated

    Advice to Management

    Don't leave us up front and try and find you. When we had an angry customer, I would spend a couple of minutes trying to locate you guys and have them waiting for you to come while they were staring me down.

  8. "Server"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Cheesecake Factory full-time

    Pros

    Great Pay, extremely flexible hours, able to transfer and relocate anywhere you want

    Cons

    low hourly wage, no included gratuity, long hours, no pay for doing sidework, some shady managers

    Cheesecake Factory Response

    Oct 23, 2017 – Recruitment Marketing Manager

    Thank you for taking the time to leave this review! We love that you gave us five stars. Our pay is pretty on par with most of our competitors, but because our menu items are higher priced than most... More


  9. "Ordinary server's experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Cheesecake Factory (More than a year)

    Pros

    Flexible schedule
    More or less consistent

    Cons

    Management doesn't care for employees or any corporate standards
    Touching and making sexual jokes is considered "fun"

    Advice to Management

    Please remember that guests is your prerogative, not your ego

    Cheesecake Factory Response

    Nov 13, 2017 – Recruitment Marketing Manager

    Thanks so much for taking the time to leave this review. At The Cheesecake Factory, we have a VERY strict zero-tolerance policy for sexual harassment of any kind. One of our proudest... More


  10. "Stable job great restaurant to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Cheesecake Factory full-time

    Pros

    good team environment
    busy restaurant chain

    Cons

    stressful environment
    not automatic gratuity
    no breaks

    Advice to Management

    add automatic gratuity

    Cheesecake Factory Response

    Oct 23, 2017 – Recruitment Marketing Manager

    Thanks for the feedback! We're glad you feel supported on your team. We work really hard to create that kind of environment in each of our restaurants!

    We don't currently have automatic gratuity... More


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