Cheesecake Factory Server Reviews | Glassdoor

Cheesecake Factory Server Reviews

Updated October 18, 2017
532 reviews

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Server

3.7
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Employee Reviews

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Pros
  • Flexible schedule, able to request as many days off (in 108 reviews)

  • Busy restaurant so typically good money (in 73 reviews)

Cons
  • Long hours with minimal break times for double shifts (in 113 reviews)

  • Not many considering it's a fast paced chain restaraunt (in 26 reviews)

More Pros and Cons

  1. "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server/Waiter in Washington, DC
    Current Employee - Server/Waiter in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cheesecake Factory full-time (More than a year)

    Pros

    Great team work, great manager, fun place to work at.

    Cons

    I really dont have none.

    Advice to Management

    Keep up the good work


  2. "An experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Willow Grove, PA
    Former Employee - Server in Willow Grove, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    great benefits, great coworkers. I made my lifelong friends here. You make really decent money pretty much every night and stations are pretty decent sizes.

    Cons

    Management. Things are done differently by EVERY manager and at diff locations. You don't make any money when you food run.

  3. "Server, Busser, Host"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Honolulu, HI
    Current Employee - Server in Honolulu, HI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cheesecake Factory part-time (More than 3 years)

    Pros

    meet lots of different people

    Cons

    low pay and no room for promotions


  4. "Great Place to Learn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Frisco, TX
    Current Employee - Server in Frisco, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cheesecake Factory full-time (More than 3 years)

    Pros

    two words: paid vacation. opportunity to grow

    Cons

    Gaining weight from all the high calorie food.

    Cheesecake Factory Response

    Sep 26, 2017 – Recruitment Marketing Manager

    Thanks for leaving this review! We are so proud of being a place where our staff members can learn and grow their personal and professional skills. And the more they learn, the more they can grow... More


  5. Helpful (1)

    "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Raleigh, NC
    Current Employee - Server in Raleigh, NC
    Recommends
    Approves of CEO

    I have been working at Cheesecake Factory full-time (Less than a year)

    Pros

    The money is worth it, good culture. Management is super supportive.

    Cons

    Bussers are sometime really extra when it come to tipout

    Cheesecake Factory Response

    Sep 26, 2017 – Recruitment Marketing Manager

    Thanks for the review! We're always really proud of the fact that our staff, especially front-of-house, can make great money at our restaurants. But more importantly, our environment and culture are... More


  6. "Server/Waitress"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server/Waitress in Salt Lake City, UT
    Former Employee - Server/Waitress in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cheesecake Factory full-time (More than 3 years)

    Pros

    Great money.
    Diverse team.
    Consistent business.
    Food runners.

    Cons

    Not a lot of time for breaks.
    Long hours.
    Sidework.

    Advice to Management

    Make sure that employees get a break in between working a double shift.

    Cheesecake Factory Response

    Sep 26, 2017 – Recruitment Marketing Manager

    Thanks so much for leaving this feedback! It means a lot to us that our alumni can reflect so positively on their time with The Cheesecake Factory. We hope you'll always feel connected to the... More


  7. "Great Serving Position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Lone Tree, CO
    Current Employee - Server in Lone Tree, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cheesecake Factory part-time (More than a year)

    Pros

    Great environment great tips great team.

    Cons

    Busy fast paced environment

    Cheesecake Factory Response

    Sep 26, 2017 – Recruitment Marketing Manager

    Thanks for the review! Our restaurants definitely operate at a very brisk pace, but busy restaurants means more earning potential for our staff: more hours and more tips. We're glad to hear that... More

  8. "The Cheesecake Factory"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Knoxville, TN
    Current Employee - Server in Knoxville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cheesecake Factory part-time (More than a year)

    Pros

    I love working for CCF. They environment and managers are great. Its better than any restaurant I have worked for in the past.

    Cons

    I love working here so none.

    Advice to Management

    None

    Cheesecake Factory Response

    Sep 26, 2017 – Recruitment Marketing Manager

    This is the best kind of review! You're part of what makes it awesome here, so thanks for being "So Cheesecake"!


  9. "Harassed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server/Waiter in Murray, UT
    Former Employee - Server/Waiter in Murray, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cheesecake Factory full-time (More than 5 years)

    Pros

    The ability to make A lot of money in a short time and flexible hours. Friendly coworkers and nice clientele. Clean workplace.

    Cons

    I reported sexual harassment and inappropriate behavior from my managers to HR and was fired two weeks later. Me too.

    Advice to Management

    Don’t grab your workers


  10. "Great work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server/Waitress in Oklahoma City, OK
    Former Employee - Server/Waitress in Oklahoma City, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cheesecake Factory full-time (More than 3 years)

    Pros

    We work as a team and no one is ever left out. The managers do their very best to make every employee feel as if they were at home. We have a very extensive menu allowing customers to have many options and servers to have a more diverse food experience. By memorizing and knowing in full over 150 items on a menu expands your marketing and sales skills.

    Cons

    Working for a larger corporation means less independency. If you are seeking to have very close relationships with managers and corporate, this is not the job for you. The job is also extremely face paced and for some people can be very tiring.

    Cheesecake Factory Response

    Sep 11, 2017 – Recruitment Marketing Manager

    Thanks so much for leaving this feedback! It means a lot to us that you enjoyed your experience with us. We know it's a tough place to work, but we really do work hard to hire great people so that... More