Chegg Reviews in San Jose, CA | Glassdoor

Chegg San Jose Reviews

Updated February 3, 2017
10 reviews

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San Jose, CA Area

2.0
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Chegg President and CEO Dan Rosensweig
Dan Rosensweig
7 Ratings

10 Employee Reviews

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Pros
  • Work life balance: Chegg really treat us as adults (in 18 reviews)

  • Lots of benefits: free lunch and snacks, unlimited vacation, frequent company-wide events and parties (in 31 reviews)

Cons
  • We're breaking new ground and learning what it will take to be successful delivering our products - plenty of growing pains (in 7 reviews)

  • Unclear expectations and little career growth opportunities (in 6 reviews)

More Pros and Cons

  1. Helpful (1)

    "Some Good/Some Bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Santa Clara, CA
    Former Employee - Anonymous Employee in Santa Clara, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Chegg full-time (Less than a year)

    Pros

    Good pay, good benefits, good teammates. Work/life balance was great.

    Cons

    Position didn't have a lot of room for growth. The position job title was a bad match with the actual work being done.... Everyone working their is pretty corny. Maybe they all really care about education, but they sound like a cult.


  2. Helpful (3)

    "Great Ideas, poor execution"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Santa Clara, CA
    Former Employee - Software Engineer in Santa Clara, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Chegg full-time (More than a year)

    Pros

    Low expectations of employees, free lunch, loose paid time off policy (only if your manager is nice), lots of schwag, free parking

    Cons

    Poor internal communication, no consistency, weak management, constantly shifting focus, wastes lots of money on schwag. The CEO is a good cheerleader, but 90% of what he promises is not delivered. He also has a foul mouth, drops F bombs and makes lewd jokes during company meetings. You will also never get promoted at Chegg, ever.

    Advice to Management

    Define a process on how to build products/features/ect.... Hold yourself accountable to that process, whatever it may be. Choose one thing, focus on doing it very well. Then and only then, expand to building the next thing. Trust your employees. Stop wasting stockholders money on schwag, seriously slow down on all that gabnage. Make your brand consistent across all your products.

  3. "temporary help and made to feel like it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support in Santa Clara, CA
    Former Employee - Customer Support in Santa Clara, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Chegg part-time (Less than a year)

    Pros

    they brought food for the temporary help

    Cons

    pretty much everything. there were some HR violations that were rather concerning, but they may have also been temp workers.

    Advice to Management

    hire some of the people who you have as temps as full time. it will give incentive to temps to work to get hired full time.


  4. Helpful (4)

    "Needs real leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Not Engineering in Santa Clara, CA
    Current Employee - Not Engineering in Santa Clara, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Chegg full-time

    Pros

    Great benefits:
    - full medical coverage
    - on-site gym
    - free lunches/breakfast
    - great parties
    - unlimited vacation
    - wildly connected employees (leaders of all the major companies in Silicon Valley)

    Cons

    Where to begin...
    - lack of managerial ownership, a team of A-types, & interdepartmental conflicting priorities = a lot of wasted time, pointless meetings, and incomplete projects.
    - 0 career growth unless you're tight with the right director/exec
    - run around on promotions (they are not merit based)
    - amnesia about company history: new leaders fail to look at how we got where we are
    - questionable business ethics (driven by $$$$)
    - becoming 'good ole boys club' culture
    - slowest product development I've seen compared to other tech companies I've worked at for years in the valley
    - have to threaten to quit or present manager with a new offer for salary increases

    Advice to Management

    Reward your good employees, actually 'put students first', invest in new product leadership


  5. Helpful (2)

    "Awesome in Theory, Not So Much in Practice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Santa Clara, CA
    Former Employee - Marketing in Santa Clara, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Chegg full-time (More than a year)

    Pros

    -Amazing office space
    -Pretty much everything you'd expect from a startup in Silicon Valley: parties, snacks, amazing catered lunches, a gym, full benefits, etc.
    -If you get on the right team and play the politics, you can move up quickly
    -For all the flack D.R. gets for being kind of a tool, he really is an inspirational leader and CEO. If anyone is going to lead a company in Santa Clara to success, it is him. I always left inspired while in his presence and I carry a lot of the lessons he shared with me.

    Cons

    -Different departments do not communicate well
    -Off-boarding process was terrible and showed a lack of respect for employees
    -Location is terrible.
    -Transportation: No commuter checks or reimbursement.
    -Politics: if you're friends with the right people, you move up quickly and can get paid a lot. If you don't like office politics, don't work here.
    -Salary was good, not great.

    Advice to Management

    Take a genuine emotional interest in your employees. Take a general emotional interest in students and teachers (saying this to upper upper-management: I know they say they care about students, but if that's the case, they need to rethink the entire way their digital products are laid out-- they're designed for cheating. It's hard to believe that you're helping students when you're actually enabling them.)


  6. Helpful (1)

    "dissatisfied"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Santa Clara, CA
    Former Employee - Software Engineer in Santa Clara, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Chegg full-time (More than a year)

    Pros

    good employee perks - free food, gym, speaker series, cultural events, fitness classes, unlimited time off
    work environment is fairly flexible - flexible hours, wfh
    follow standard engineering practices: continuous integration/code reviews/integration tests
    great CEO

    Cons

    Employees are mostly a treated as a head count. Does not matter what are views/opinions/goals are. Not a lot feedback from the bottom up.

    Managerial level is a big big big letdown. Very common to see friends of senior leaders or people with some influence get promoted. Does not matter if the person has necessary skills or background to get the job done. This leads to a lot of frustration.

    Forget about pay raises or bonuses.

    Education is a tough industry to be in. Tanking stock price says it all

    Advice to Management

    get more bottom up feedback; occasionally show monetary appreciation


  7. Helpful (2)

    "Monetizing students is not the best way to building a lasting relationship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Santa Clara, CA
    Former Employee - Anonymous Employee in Santa Clara, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Chegg full-time

    Pros

    It's a fun culture. The target audience (college students) is great. The team is strong.

    Cons

    Chegg is solely focused on monetizing its customers and forgot about creating a relationship with them that's mutually beneficial. Everything they do is about making an extra buck from a college kid. Students are smart and they see through this.

    Advice to Management

    Build a relationship with your customers and it will earn you far more in revenue that selling ads on your website or in the Chegg boxes.

  8. Helpful (3)

    "Great idea, poor execution, direction of product never fully implemented."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Santa Clara, CA
    Former Employee - Senior Software Engineer in Santa Clara, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Chegg full-time (More than a year)

    Pros

    Good pay, benefits, stock options.

    Get to work with new technologies. Friendly, knowledgable co-workers. It really depends on your manager and your team. Some are good. Supposed IPO.

    "No Vacation policy" means you can take whatever time you want as long as your manager approves (mostly managers take advantage, Engineers rarely).

    Cons

    A sweatshop for Engineers. No free time. "Free lunch" is a perk to keep you in the office and work more.

    Always under the gun. Too many managers-to-engineer ratio. Agile, but never "punting" in 2 years.

    Legacy code is absolutely atrocious to work with.

    Expect to build 3-4 versions of a feature for out of control "A-B" testing of product features. Product managers have no idea what works, so you build several versions of a feature just to test what "works" in the same amount of time it would take to build one. But since its "agile" you end up changing direction a few weeks later and re-designing/building something else in its place.

    Majority of code is discarded after "A-B" test concluded.

    The "rush" period is insane, mismanaged, and never prepared for ahead of time. Expect to work long hours, late nights, and weekends for about 4 months out of the year.

    Mostly lip service from upper management about "the student graph" and "LinkedIn for students". Product does not reflect this direction.

    I only saw one Engineer get promoted in 2 years.'

    "High priority" projects don't get the attention or resources they deserve. Everything is "high priority".

    Advice to Management

    Slow down. Too much vaporware and A-B testing is out of control...hire product managers who know what they are doing.


  9. Helpful (3)

    "Delegation at it's finest hour"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Santa Clara, CA
    Former Employee - Anonymous Employee in Santa Clara, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Chegg full-time

    Pros

    Great benefits - health vision dental life
    Free lunch everyday
    There's room to grow and move up as long as you have the right manager

    Cons

    Everyone tends to play "CYOA" at this company. Work from management is delegated so that managements gets to take all the credit in the end. If you're not at the management level consider yourself disregarded for any sort of promotion. The company also seems to hire more and more management despite the need for more engineers to actually get the jobs/programing/development done.

    Advice to Management

    Start paying more attention to your employees


  10. Helpful (3)

    "Customer Service Department is not a good place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Santa Clara, CA
    Former Employee - Customer Service Representative in Santa Clara, CA
    Doesn't Recommend

    Pros

    As a temporary employee, you can get time off whenever you so choose and they are very lenient and understanding if you cannot come into work or are sick. Everyone is really friendly and it is generally a very upbeat and fun place to work. The dress is casual and you can be comfortable in your clothes everyday at work.

    Cons

    The management is completely unprofessional and they do not have any good communication plans as far as letting employees know about new promotions or changes to the website that is necessary. Many temporary employees were promised that they would be offered permanent positions for many different months and the wrong information was consistently given to them. Many people were promoted that did not deserve it and the promotion procedure was very unfair and unjust. Many people were extremely dissatisfied with the job and many other quit before the rest were laid off.

    Advice to Management

    Better communication is a must and the management team needs to come up with better solutions in order to keep everyone informed.


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