Chegg Reviews in San Jose, CA | Glassdoor

Chegg San Jose Reviews

Updated August 11, 2017
89 reviews

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San Jose, CA Area

4.6
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Chegg President and CEO Dan Rosensweig
Dan Rosensweig
67 Ratings

89 Employee Reviews

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Pros
  • Work life balance: Chegg really treat us as adults (in 21 reviews)

  • Lots of benefits: free lunch and snacks, unlimited vacation, frequent company-wide events and parties (in 29 reviews)

Cons
  • We're breaking new ground and learning what it will take to be successful delivering our products - plenty of growing pains (in 7 reviews)

  • Unclear expectations and little career growth opportunities (in 6 reviews)

More Pros and Cons

  1. Helpful (6)

    "unprofessional and incompetent management, no knowledge sharing between colleagues, very unhealthy company"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Santa Clara, CA
    Former Employee - Anonymous Employee in Santa Clara, CA
    Doesn't Recommend

    Pros

    just for an IPO. But people already started leaving without any options vested. So it's that bad; don't even think about working here.

    and a small group of good people.

    Cons

    if you take the IPO out, 1/3 of employees leave. Why 2/3 are staying? it's because 1/3 are does not know any better; 1/3 is very incompetent.
    why people leave?
    1. company this size (>100) but very detached between employees and managers. Managers do not know what you are working on. There is no appreciation. Managers and you probably talk once a month
    2. incompetent people do finger-pointing to cover their azzes so often that nobody trust anybody.
    3. IT manager is so incompetent and a good azz-kisser
    4. Management accused employees for what they never did wrong. Then fire them quietly. Nobody knows why people are missing. Nobody knows except management.
    5. Management speak evil of employees too
    6. Management curse employees; everyday there must be a few speaking profanity. HR watches and keeps their mouth shut. What a typical HR.

    After a re-org recently, all veterans starting leaving. A start-up and veterans are leaving. You know that you don't want to get in. It smells that bad. Stay away. You have been warned.

    Advice to Management

    - please resign and learn not to speak profanity. If you care about employees, don't say that you don't care. It's better to shut your mouth in that case.
    - take responsibility
    - hire better directors/VP. They are so incompetent that every meeting they have to finger-pointing someone else and act like they know better by criticizing other people work. In fact, they don't know anything
    - Platform, technology and data are messed up. Where is the leadership to take it to the right place? All you do is delaying and months went by and not a single thing completed.


  2. Helpful (3)

    "Decent Business Outlook - Engineering Nightmare"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Sunnyvale, CA
    Current Employee - Senior Software Engineer in Sunnyvale, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Chegg full-time (Less than a year)

    Pros

    You get a somewhat decent free lunch
    Office is nice and clean with good amenities
    Human resources does a good job of on-boarding
    If you are burnt out as an Engineer it's an easy place to cruise (see cons below)

    Cons

    If you are a highly driven, capable and self-motivated engineer you will not find yourself working in teams with like-minded individuals
    You will not build world-class software
    Most of existing software / infrastructure was very poorly designed and implemented. There is a ton of legacy already. Company is working towards improving this but...
    Little to no interaction with product management. You will not learn about the domain at all beyond a 1 hour meet and greet bone thrown your way every once in awhile
    No incentives in place to maintain motivation

    Advice to Management

    1. To build a world-class engineering organization you need to put incentives in place to attract and keep world-class talent. A near-market salary is not incentive enough and the options being offered are not enough
    2. Ensure that people have titles that are reflective of their actual capabilities. There is nothing worse then working w/ people that are less capable then yourself in positions much higher within the organization
    3. Promote engineers that get work done no matter what the cost. There is a tendency to hire/promote people that talk the talk but never or can't walk the walk. World class organizations are built by people that roll up their sleeves and get the work done.
    4. Ensure that only high-quality candidates get through the door for on-site interviews especially if they are interviewing for Senior positions
    5. Ensure that the people that do the work and generate the ideas are the same people who present those ideas and get recognition for their hard work. There is nothing more demoralizing then pouring blood, sweat and tears into something and having someone else be recognized for it
    6. Improve the software development process. There is a significant lack of true software product management (not visionaries) and QA standards
    7. Ensure that managers hold all team members to equal standards and those in senior positions to higher standards still
    8. Consider promoting the hard workers to leadership/management roles within the organization. This will set an example for hard work
    9. Provide a clear path to promotion within the company. Not once was it ever made clear to me what opportunities existed within the organization
    10. Consider managed solutions instead of building everything from scratch
    11. Don't try and use every technology under the sun. In the business you are in you should be innovating within the domain not the technology. It's perfectly reasonable to be several versions behind the latest & greatest. It's also perfectly reasonable not to be using that latest technology that you don't really understand yet. Wait until you build expertise around those technologies before jumping the gun

  3. Helpful (5)

    "Yet another reorg."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Santa Clara, CA
    Former Employee - Anonymous Employee in Santa Clara, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Chegg full-time (More than a year)

    Pros

    The workplace is pretty relaxing, it's a great place to be if you don't want to work hard.
    The people are generally quite kind.

    Cons

    Chegg has incredibly high turnover. High performing individuals generally leave the company as soon as they can while lower performing individuals feel right at home.
    A lot of big decisions were made by upper management just based on hunch and the company went through a reorg every 4-5 moths.
    If you want to work for a tech company where you can grow a lot and have meaningful skills with cutting edge tools to carry you in the future, Chegg is not the place for you.
    For a company that prides itself on making data driven decisions, they have made awful decisions which they try to sweep under the rug afterwards.

    Advice to Management

    There were often too much decisions driven by politics and hunch.
    The management for the most part was non-technical but was always trying to micro-manage.


  4. Helpful (6)

    "senior software engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - California in Santa Clara, CA
    Current Employee - California in Santa Clara, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Chegg full-time

    Pros

    friendly coworkers, cozy campus, free lunch, snacks, gym. you're given an illusion of peaceful, hilarious working environment

    Cons

    as said in the review on Dec 17, no job security. getting fired without any warning, so this is an indeed "at will" job, think it over before you take the job offer.

    Advice to Management

    google "chegg Permanent layoffs", check out the first answer. is it really what you think? amusing.


  5. Helpful (3)

    "Customer Service Department is not a good place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Santa Clara, CA
    Former Employee - Customer Service Representative in Santa Clara, CA
    Doesn't Recommend

    Pros

    As a temporary employee, you can get time off whenever you so choose and they are very lenient and understanding if you cannot come into work or are sick. Everyone is really friendly and it is generally a very upbeat and fun place to work. The dress is casual and you can be comfortable in your clothes everyday at work.

    Cons

    The management is completely unprofessional and they do not have any good communication plans as far as letting employees know about new promotions or changes to the website that is necessary. Many temporary employees were promised that they would be offered permanent positions for many different months and the wrong information was consistently given to them. Many people were promoted that did not deserve it and the promotion procedure was very unfair and unjust. Many people were extremely dissatisfied with the job and many other quit before the rest were laid off.

    Advice to Management

    Better communication is a must and the management team needs to come up with better solutions in order to keep everyone informed.


  6. Helpful (3)

    "Delegation at it's finest hour"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Santa Clara, CA
    Former Employee - Anonymous Employee in Santa Clara, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Chegg full-time

    Pros

    Great benefits - health vision dental life
    Free lunch everyday
    There's room to grow and move up as long as you have the right manager

    Cons

    Everyone tends to play "CYOA" at this company. Work from management is delegated so that managements gets to take all the credit in the end. If you're not at the management level consider yourself disregarded for any sort of promotion. The company also seems to hire more and more management despite the need for more engineers to actually get the jobs/programing/development done.

    Advice to Management

    Start paying more attention to your employees


  7. Helpful (3)

    "Great idea, poor execution, direction of product never fully implemented."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Santa Clara, CA
    Former Employee - Senior Software Engineer in Santa Clara, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Chegg full-time (More than a year)

    Pros

    Good pay, benefits, stock options.

    Get to work with new technologies. Friendly, knowledgable co-workers. It really depends on your manager and your team. Some are good. Supposed IPO.

    "No Vacation policy" means you can take whatever time you want as long as your manager approves (mostly managers take advantage, Engineers rarely).

    Cons

    A sweatshop for Engineers. No free time. "Free lunch" is a perk to keep you in the office and work more.

    Always under the gun. Too many managers-to-engineer ratio. Agile, but never "punting" in 2 years.

    Legacy code is absolutely atrocious to work with.

    Expect to build 3-4 versions of a feature for out of control "A-B" testing of product features. Product managers have no idea what works, so you build several versions of a feature just to test what "works" in the same amount of time it would take to build one. But since its "agile" you end up changing direction a few weeks later and re-designing/building something else in its place.

    Majority of code is discarded after "A-B" test concluded.

    The "rush" period is insane, mismanaged, and never prepared for ahead of time. Expect to work long hours, late nights, and weekends for about 4 months out of the year.

    Mostly lip service from upper management about "the student graph" and "LinkedIn for students". Product does not reflect this direction.

    I only saw one Engineer get promoted in 2 years.'

    "High priority" projects don't get the attention or resources they deserve. Everything is "high priority".

    Advice to Management

    Slow down. Too much vaporware and A-B testing is out of control...hire product managers who know what they are doing.

  8. Helpful (2)

    "Monetizing students is not the best way to building a lasting relationship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Santa Clara, CA
    Former Employee - Anonymous Employee in Santa Clara, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Chegg full-time

    Pros

    It's a fun culture. The target audience (college students) is great. The team is strong.

    Cons

    Chegg is solely focused on monetizing its customers and forgot about creating a relationship with them that's mutually beneficial. Everything they do is about making an extra buck from a college kid. Students are smart and they see through this.

    Advice to Management

    Build a relationship with your customers and it will earn you far more in revenue that selling ads on your website or in the Chegg boxes.


  9. Helpful (1)

    "dissatisfied"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Santa Clara, CA
    Former Employee - Software Engineer in Santa Clara, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Chegg full-time (More than a year)

    Pros

    good employee perks - free food, gym, speaker series, cultural events, fitness classes, unlimited time off
    work environment is fairly flexible - flexible hours, wfh
    follow standard engineering practices: continuous integration/code reviews/integration tests
    great CEO

    Cons

    Employees are mostly a treated as a head count. Does not matter what are views/opinions/goals are. Not a lot feedback from the bottom up.

    Managerial level is a big big big letdown. Very common to see friends of senior leaders or people with some influence get promoted. Does not matter if the person has necessary skills or background to get the job done. This leads to a lot of frustration.

    Forget about pay raises or bonuses.

    Education is a tough industry to be in. Tanking stock price says it all

    Advice to Management

    get more bottom up feedback; occasionally show monetary appreciation


  10. Helpful (2)

    "Awesome in Theory, Not So Much in Practice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Santa Clara, CA
    Former Employee - Marketing in Santa Clara, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Chegg full-time (More than a year)

    Pros

    -Amazing office space
    -Pretty much everything you'd expect from a startup in Silicon Valley: parties, snacks, amazing catered lunches, a gym, full benefits, etc.
    -If you get on the right team and play the politics, you can move up quickly
    -For all the flack D.R. gets for being kind of a tool, he really is an inspirational leader and CEO. If anyone is going to lead a company in Santa Clara to success, it is him. I always left inspired while in his presence and I carry a lot of the lessons he shared with me.

    Cons

    -Different departments do not communicate well
    -Off-boarding process was terrible and showed a lack of respect for employees
    -Location is terrible.
    -Transportation: No commuter checks or reimbursement.
    -Politics: if you're friends with the right people, you move up quickly and can get paid a lot. If you don't like office politics, don't work here.
    -Salary was good, not great.

    Advice to Management

    Take a genuine emotional interest in your employees. Take a general emotional interest in students and teachers (saying this to upper upper-management: I know they say they care about students, but if that's the case, they need to rethink the entire way their digital products are laid out-- they're designed for cheating. It's hard to believe that you're helping students when you're actually enabling them.)


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