Chelsea Building Society Reviews | Glassdoor

Chelsea Building Society Reviews

3 reviews

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2.7
StarStarStarStarStar
Recommend to a friend
Approve of CEO
(no image)
Trevor Harrison
2 Ratings

Employee Reviews

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  1. "Roller Coaster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great staff and team bond

    Cons

    Management are not in touch with their teams, focused on figures.


  2. "Customer Service Agent in Call Centre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Centre Agent in Charlton Kings, England (UK)
    Former Employee - Call Centre Agent in Charlton Kings, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Chelsea Building Society full-time (More than a year)

    Pros

    You get to leave on time and the building is modern open and airy. Colleagues are fun and there are opportunities to get to know new people and have a great social life. Benefits are good but pay is low considering how much you have to know and the levels of performance that are expected.

    Cons

    Agents are expected to remember a huge amount of information acroos all of YBS brands nowadays with little training. Once you make a mistake you find you are on disciplinary and god forbid you are late back from the toilet. (You are allowed 4 minutes a day.) The team leaders are 'clicky' and if you don't get along with them they make life miserable for you by 'freezing you out' Some are more professional than others. Culture and values that senior management want to create are not alive and kicking in the call centre.

    Advice to Management

    Pay people at what is considered the bottom rung of the business better pay as they are the face of your business. Give people more of a break when they make mistakes, the stress created through the fear of disciplinary causes a huge amount of stress that is not needed.

  3. "slow pace, very professional and good people"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community and Sponsorship Consultant
    Current Employee - Community and Sponsorship Consultant
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Professionalism
    Small workforce
    range of ages
    management take onboard your comments

    Cons

    No after work culture
    Get in early but leave on time

    Advice to Management

    Difficult issues addressed well